Armoury Crate V5.6.10.0 / V5.6.8.0 / AURA Creator V3.6.9.0 [Report here if any issues]

[MasterC]

A new Armoury Crate major release is now available. This is the official thread to report issues.

Please Read First:

Uninstall legacy Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (do not remove manually) - now included in the standard installer (right-click on icon in Windows Start Menu)

DO NOT delete files manually after uninstalling Armoury Crate
DO NOT modify the registry
Try to perform a power cycle to resolve lighting issues (shutdown and unplug power supply for at least 60 seconds)
Forms MUST be completed and submitted in order to be processed.
Forms from non-forum members will NOT be processed
Must post a brief description in this thread (do this before filling in a form) to receive status updates.

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Must read before reporting issues:

1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock was stable previously)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online Google form: Click HERE to submit a form
9. Save the link to the form in case you need to revise or upload additional files (do not submit multiple form for the same issue).

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How to record a log

First, check the Record log box to start recording (Setting/About/App diagnostics)
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice. (Avoid locations synced to OneDrive)
Stop the recording
Remember to upload this log file to the Google Form (change file extension to .txt first)

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Is my product supported in Armoury Crate & Aura Creator?
Note: There is a separate list for Aura Creator compatibility.
https://www.asus.com/us/support/FAQ/1042459

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Installation Error?

Download and install Armoury Crate Lite Log Tool v1.0.6.0
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Lite_Log_Tool.zip

For more info:
https://www.asus.com/support/FAQ/1041654/
Fill in the Google Form and attach the generated log there.

Download Update:

Please install using Armoury Crate Installer V3.2.6.1 (approx: 2 MB), download link here:
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/ArmouryCrateInstallTool.zip

Full installation package V1.1.2.2 (approx: 3GB) here:
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Full_Installation_Package.zip
(V5.3.4.0 will be installed without internet connection, requires internet connection to upgrade to V5.6.3.0)

Release Notes:

See Release Notes

[Preetham_dandu8]

Hello, Iam having an issue in armoury crate when iam trying to open game visual it is showing color profile is not found and gamevisual maynot be supported. Please help me with this issue.

[MasterC · Accepted solution]

Another post to let you know we are aware of your case, that you have submitted a report, and it is being processed. If you are not on this list then please submit a form (follow the instructions at the top of the page).

Note: Reports from non-members will NOT be processed (no way to contact for more info or verify issues resolved).

AndrasROG    m1hn3a     MuseMKR      SR4ven     Axe127     

Olexander     MurdocNicalls     BDSMITH269                 

waterlimon      Tarsinion     Blumajk27     OmniiOMEGA

LukLearnIT     sensei3     Miodh      zzJimbo    jzer0912

PWN3D - Consult Corsair

140BPM (no log, investigating BIOS settings)     

Nick_Miller - please provide a log.

cytherion - please provide a log.

MESSINS10 (danieljose) - No reply 

cs_off - please record log again

Mardorr - please record log again

Hickle - please record a video

Thanks for submitting the forms. We'll investigate and let you know if more info is required. If you have not submitted a form, then please do so asap.

rufat - solution under testing (ETA mid-Nov)

BigJacko - issue resolved in V5.7.3.0.

Shegn_Rong - resolved

irisx - resolved

roaarrrr - resolved

Flo - resolved

codegolem - resolved

pixielark - resolved

skywalkerx - resolved

YJMalmsteen - resolved

nllelobr - resolved

jaf - resolved 

Dellcatty - resolved 

hrvoje_24 - resolved

Ghost_Recon131 - resolved

xeneks - resolved

tom914 - not a bug, must run "Fan Tuning" before setting the profile

ChrisVe - solution under testing 

FateChanger - GTX 1080 not supported

J_Bish - RX 5600 & RX 580 not supported

ph0b0s123 - Nvidia Founder's Edition not supported

maicol07 - Nvidia Founder's Edition not supported

Dbanner (non-member) - Nvidia Founder's Edition not supported

forsakkenSoul - 1080 Ti not supported

* Please note that graphics cards which are ~5+ years old or not ROG / TUF / ASUS are not supported in Armoury Crate due to stability concerns. You may private message me if you wish to experiment with unofficial HAL updates, albeit the performance and stability are not guaranteed. 

[jaf]

Thanks for the feedback. With the last Windows 11 update, the issue is fixed. Now I'm able to update everything on Armoury Crate.

[Hickle]

ASUS ROG Falchion NX keyboard continually skips beats in that the last key pressed will stay pressed for seconds. This is apparent in typing and also apparent while play games. Tried unplugging all USB 3.0 and larger plugs due to interference, turned 2.4 Gz wifi off completely from router. 

[Dellcatty]

I have an Asus pugio 2 device. I selected the sleep mode setting as 1 minute in the settings, but the rgb lighting does not go to sleep mode. I deleted and reinstalled the app by following the instructions but I still have the same problem

[X15ZS8]

 how to fix the problem that I update everything that needs to be updated in the Update Center, but what I updated always comes back. No update is happening on a device. For example, with my mouse and keyboard, I can't open their control console in the armory crate because they say I need to update my device first, otherwise it won't update.

[irisx]

error S-1003 when accessing ROG Gladius III WIRELESS on Armoury Crate  ; Wired mode also not working 

[sa_783]

У меня тоже не работает, вообще пустой чёрный экран

[irisx]

i dont know if i should create a new form for this issue or just wait for my previously reported issue to be resolved since its somewhat related.
Issue: the new firmware for my rog gladius III wireless cant be installed since the wired mode of my mouse is not working. only wireless is working right now. wired mode only charges my mouse 

[MasterC]

We will review your case and contact you if any further questions, thanks.