06-26-2023 12:45 AM - edited 09-03-2023 11:17 PM
A new Armoury Crate major release is now available. This is the official thread to report issues.
Please Read First:
Uninstall legacy Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (do not remove manually) - now included in the standard installer (right-click on icon in Windows Start Menu)
DO NOT delete files manually after uninstalling Armoury Crate
DO NOT modify the registry
Try to perform a power cycle to resolve lighting issues (shutdown and unplug power supply for at least 60 seconds)
Forms MUST be completed and submitted in order to be processed.
Forms from non-forum members will NOT be processed
Must post a brief description in this thread (do this before filling in a form) to receive status updates.
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Must read before reporting issues:
1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock was stable previously)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online Google form: Click HERE to submit a form
9. Save the link to the form in case you need to revise or upload additional files (do not submit multiple form for the same issue).
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
How to record a log
First, check the Record log box to start recording (Setting/About/App diagnostics)
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice. (Avoid locations synced to OneDrive)
Stop the recording
Remember to upload this log file to the Google Form (change file extension to .txt first)
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Is my product supported in Armoury Crate & Aura Creator?
Note: There is a separate list for Aura Creator compatibility.
https://www.asus.com/us/support/FAQ/1042459
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Installation Error?
Download and install Armoury Crate Lite Log Tool v1.0.6.0
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Lite_Log_Tool.zip
For more info:
https://www.asus.com/support/FAQ/1041654/
Fill in the Google Form and attach the generated log there.
Download Update:
Please install using Armoury Crate Installer V3.2.6.1 (approx: 2 MB), download link here:
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/ArmouryCrateInstallTool.zip
Full installation package V1.1.2.2 (approx: 3GB) here:
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Full_Installation_Package.zip
(V5.3.4.0 will be installed without internet connection, requires internet connection to upgrade to V5.6.3.0)
Release Notes:
Solved! Go to Solution.
09-05-2023 02:33 AM - edited 09-05-2023 02:34 AM
Sorry, Z270 motherboards are not supported. Please try the previous version of our software - Aura Sync 1.07.84 V2.
08-26-2023 11:51 AM
The latest HAL and other updates for GPU and mobo, fixed my issue!!!! Thanks guys!
09-11-2023 08:10 PM - edited 09-11-2023 10:28 PM
Hi nllelobr,
Did this happen to fix your corrupted profile files issue that you posted 2 weeks ago about over at Can't import Profile I just saved. (Corrupt Lightn... - Republic of Gamers Forum - 953454 (asus.com)?
Thanks
08-27-2023 09:21 AM - edited 08-27-2023 09:23 AM
Hi,
I bought "Rog Strix Flare II Animate" keyboard recently.The reason why i chose this keyboard is "Animematrix Display ".But there is a small problem related to Animematrix Display.
I always use "Audio visualization" mode on Animatrix Display.There is five presets on audio visualization mode and i'm always using "Spectrum 0" mode.But this mode has a flaw.The thing is this mode only sensitive up to 600Hz (approximately) sounds.Above these frequencies it doesn't react.This range is very limited for audio spectrum.So it's a bit disappointing for me, as i said before i bought this keyboard mainly for this feature.
So i'm asking you with an update (Armoury Crate or device firmware, i don't know which one is related) please expand this mode up to 10-12KHz sounds at least.This is very important for me.
Thanks for your interest.
08-27-2023 09:48 AM
Since the update I can't open my devices in AC: Getting error code H-2006. In addition the task-bar icon in the lower right corner doesn't show me the charged percentage oc my Claymore II anymore.
08-29-2023 12:47 AM
Newest update still hasn't fixed the RAM light issues (G SKILL TRIDENT Z RGB DDR4)
I'm sure the fault is in Armoury crate bc if I manually disable aurasync from the ram sticks and just let them do the default rainbow cycle they come with they never freeze
09-03-2023 12:18 AM
AC won't install properly for a standard Windows user, whether that be trying to do it via run as administrator, or logging in as the admin user then installing, which works, but then logging back in as the standard user, AC isn't installed and gets itself into a loop. Many posts about this here and on Reddit. Could it please be addressed. Don't want to have to login as the admin user just for my RGB to work, and to update firmware of components.
09-03-2023 11:53 PM
If you are concerned about security, then wouldn't you be concerned about people obtaining direct access to your hardware? That is precisely what Armoury Crate does.
By logging into Windows as a standard user, you are choosing to limit yourself in terms of access (not only Armoury Crate). Not allowing Armoury Crate full access for standard users should make sense if you are concerned about security. We will not allow just any user on your system to be making adjustments to the fans or overclocking settings.
09-03-2023 12:32 AM
Sorry but just had an AC update to 5.6.10.0
Is that still the good thread to discuss about?
09-03-2023 02:58 AM
my ROG Zephyrus has A name (GA401QM) I get the laptop since 5 months but till now I couldn't use the lights the back of screen
how? every upadtes I installed please tell me how?!