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Armoury Crate V5.6.10.0 / V5.6.8.0 / AURA Creator V3.6.9.0 [Report here if any issues]

MasterC
Community Admin
Community Admin

A new Armoury Crate major release is now available. This is the official thread to report issues.

Please Read First:

Uninstall legacy Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (do not remove manually) - now included in the standard installer (right-click on icon in Windows Start Menu)

Uninstaller.png
DO NOT delete files manually after uninstalling Armoury Crate
DO NOT modify the registry
Try to perform a power cycle to resolve lighting issues (shutdown and unplug power supply for at least 60 seconds)
Forms MUST be completed and submitted in order to be processed.
Forms from non-forum members will NOT be processed
Must post a brief description in this thread (do this before filling in a form) to receive status updates.

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Must read before reporting issues:

1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock was stable previously)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online Google form: Click HERE to submit a form
9. Save the link to the form in case you need to revise or upload additional files (do not submit multiple form for the same issue).

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How to record a log
How to Record a log.png

First, check the Record log box to start recording (Setting/About/App diagnostics)
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice. (Avoid locations synced to OneDrive)
Stop the recording
Remember to upload this log file to the Google Form (change file extension to .txt first)

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Is my product supported in Armoury Crate & Aura Creator?
Note: There is a separate list for Aura Creator compatibility.
https://www.asus.com/us/support/FAQ/1042459

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Installation Error?

Download and install Armoury Crate Lite Log Tool v1.0.6.0
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Lite_Log_Tool.zip

For more info:
https://www.asus.com/support/FAQ/1041654/
Fill in the Google Form and attach the generated log there.

 

Download Update:

Please install using Armoury Crate Installer V3.2.6.1 (approx: 2 MB), download link here:
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/ArmouryCrateInstallTool.zip

Full installation package V1.1.2.2 (approx: 3GB) here:
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Full_Installation_Package.zip
(V5.3.4.0 will be installed without internet connection, requires internet connection to upgrade to V5.6.3.0)

 

Release Notes:

See Release Notes

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FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin
1,482 Views
202 REPLIES 202

Well I have both  KB5028185 and KB5028851 installed and I still cannot access Fan Xpert page on my Z690I

Mardorr
Level 9

GPU temperature not available anymore as source for fans after FanXpert framework update. The update completely reset all my fan curves (very annoying, since i can not load any saved settings either) and i am no longer able to use GPU temp as source.

MOBO: ROG Maximus z690 Extreme.

GPU: ROG Strix 4090.

Also, the AURA In-Game lighting effect toggle will reset to ON after every reboot. This is still not fixed after asking 1,5 year for this.

I am truly amazed how the devs manage to break something that works with every little update...

Mardorr
Level 9

When i open or close any game (either direct of through its launcher app), AURA sync lighting is restarted (I can see the lighting effect being reapplied to all my rgb devices). It happens with new and old games (my only games with aura support are ETS2 and ATS). I have In-game lighting effects turned off (which i have to set after every reboot, because after 1,5 year this is still not fixed). "Non-game" apps seem unaffected.

The aura sync should simply keep running, regardless of which program i start.

MOBO: ROG Maximus z690 Extreme.

GPU: ROG Strix 4090.

keyboard: ROG Strix Scope Deluxe

Mouse: ROG Chakram Core

 

pixielark
Level 9

@MasterC I am happy to see that Fan Xpert starts working again after July 19 FX Plugin update on my Z690I. Thanks a lot for the hardworking Asus team and finally mitigate the issue.

Please make sure to have good unit/integration tests so no regression in the future 😎

Love from another software dev. Happy gaming😁

codegolem
Level 8

Hi all!

I can confirm that FanXpert v4.0.0.9 fixed everything on my Z690I, too! 😊

YJMalmsteen
Level 9

My Strix 4090's Aura Sync connection has been lost and it started to use demo mode after updating Armoury Crate + Asus Framework Service of the gpu. In addition to that, i'm disabling in-game lighting effects in Armoury Crate but it turning itself on when i restart my computer.

Same here with TUF 3060 ti. After every PC restarting GPU lose Aura Sync with mobo and became in default (demo) mode. And same problem with disabling in-game lighting effect. It's very annoying.

Miodh
Level 9

20837.pngReporting I can't get to Fan Xpert page again. It failed. 

sensei3
Level 7

Hello,

Recenlty I have re-installed armory crate, and now it doesn't recongnize my motherboard (ROG Z790-H) both  in AURA tab and there is no device tab at all.
When I enter AURA tab it show spinner for long time and then shows "no internet connection".
After each PC reboot it asks for elevated permission and show "installing peripherals".
Sometimes application shows only profile and settings in the left menu.
Also all screens are loading with delay.
Re-installed multiple times using official uninstall tool,  didn't help.

Versions list
Item Version
---- -------
Armoury Crate UWP App 5.6.8.0
ROG Live Service 2.1.4.0
Aura Service (Lighting Service) 3.07.17
Armoury Crate lite service 5.6.8
Aura Wallpaper Service Не установлено
Aura SDK 3.04.32
ASUS AURA Extension Card HAL 1.1.0.20
KingstonDram 1.1.19
AURA DRAM Component 1.1.23
ENE RGB HAL 1.1.43.1
ENE_EHD_M2_HAL 1.0.10.1
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.7
Patriot Viper M2 SSD RGB 1.1.0.3
Universal Holtek RGB DRAM 1.0.0.6
WD_BLACK AN1500 1.0.14.0

 

OS Windows 11 Pro 22H2 Windows Feature Experience Pack 1000.22644.1000.0

 

aura_loading.png

1_loading.png

 

 

DeltaActual
Level 12

@MasterC 

When on dGPU  - Nvidia uses limited range rgb by default (16-235) instead of full range rgb(0-255) which leads to saturated image quality. And I cannot find the settings in nvidia control panel.

Is anyone at Asus aware of this bug?

G614JV