A new Armoury Crate major release is now available. This is the official thread to report issues.
Please Read First:
Uninstall legacy Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (do not remove manually) - now included in the standard installer (right-click on icon in Windows Start Menu)
DO NOT delete files manually after uninstalling Armoury Crate
DO NOT modify the registry
Try to perform a power cycle to resolve lighting issues (shutdown and unplug power supply for at least 60 seconds)
Forms MUST be completed and submitted in order to be processed.
Forms from non-forum members will NOT be processed
Must post a brief description in this thread (do this before filling in a form) to receive status updates.
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Must read before reporting issues:
1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock was stable previously)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online Google form: Click HERE to submit a form
9. Save the link to the form in case you need to revise or upload additional files (do not submit multiple form for the same issue).
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How to record a log
First, check the Record log box to start recording (Setting/About/App diagnostics)
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice. (Avoid locations synced to OneDrive)
Stop the recording
Remember to upload this log file to the Google Form (change file extension to .txt first)
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Is my product supported in Armoury Crate & Aura Creator?
Note: There is a separate list for Aura Creator compatibility.
https://www.asus.com/us/support/FAQ/1042459
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Installation Error?
Download and install Armoury Crate Lite Log Tool v1.0.6.0
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Lite_Log_Tool.zip
For more info:
https://www.asus.com/support/FAQ/1041654/
Fill in the Google Form and attach the generated log there.
Download Update:
Please install using Armoury Crate Installer V3.2.6.1 (approx: 2 MB), download link here:
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/ArmouryCrateInstallTool.zip
Full installation package V1.1.2.2 (approx: 3GB) here:
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Full_Installation_Package.zip
(V5.3.4.0 will be installed without internet connection, requires internet connection to upgrade to V5.6.3.0)
Release Notes:
Hi,
I have a bunch of Asus devices specifically Z790 Hero, Claymore II, TUF 4090, Azoth, and Chakram X. Currently Z790 Hero, Claymore II, and Azoth are accessible using device pages. However, I still can't access Chakram X and TUF 4090 pages. In the form, I am sending you a log file that recorded first accessing the Claymore II page which is accessible then trying to access the Chakram X page which resulted in error 2005 after some time.
Well since some of these problems are still there, i'm obliged to once again report them:
-The Corsair integration for Armoury Crate is at most useable, but half baked at least; and neither Asus support nor Corsair support seems to care that much and won't take responsability for it.
This is supossed to be a vertical gradient/top blue/ bottom red, but you can see that's not a a gradient at all, and that's happens to ALL the effect applied to Corsair ram in Armoury crate (tested Vengeance RT and dominator)
The red arrow indicate where it seems to be the most visible failure in the attribution of leds, this break is visible in ALL effect on Armoury Crate, even with a simple rainbow mode. In fact the attribution of leds is just wrong and there is nothing in iCue that could help it, no amount of change orientation of ram stick order can fix this. Aura Creator is even incapable to detect the 4 individual ram stick and only shows as one.
-The firmware 1040 for the Delta S Animate introduce a high pitch noise on the microphone audible between the 1-2khz frequency. As there is no way to revert back the firmware, the only thing to do for now is to replace the whole headset that is shiped with the firmware 1030 out of the box and just not update at any cost:
ROG Delta S Animate High pitch mic noise with firm... - Republic of Gamers Forum - 922606 (asus.com)
Re: ROG Delta S Animate Firmware bugged - Republic of Gamers Forum - 925738 (asus.com)
-Last but not least and what seems to be an easy fix; the rog eye S doen't not have an icon for it anymore on the device list:
I know that I've already been asked to not send multiple problems at the same time, I don't really understand why as a dev, you want someone to that knows about issues to only report one?
Item Version
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Armoury Crate UWP App 5.6.8.0
ROG Live Service 2.1.4.0
Aura Service (Lighting Service) 3.07.17
Armoury Crate lite service 5.6.8
Aura Wallpaper Service 1.5.3.0
Aura SDK 3.04.32
ASUS AIOFan HAL 1.2.5.0
ASUS AURA Extension Card HAL 1.1.0.20
ASUS AURA Motherboard HAL 1.3.9.5
ASUS AURA Odd Component 1.0.9.0
ASUS Aac_GmAcc HAL 1.0.11.0
ASUS Keyboard HAL 1.2.35.0
ASUS MB Peripheral Products 1.0.40
ASUS Mouse HAL 1.2.0.69
ASUS MousePad HAL 1.0.3.5
AacAudioHal 1.3.50.0
AacVGA 0.0.5.8
KingstonDram 1.1.19
AURA DRAM Component 1.1.23
CorsairAsusPlugin 2.0.0
ENE RGB HAL 1.1.43.1
ENE_EHD_M2_HAL 1.0.10.1
ENE_QSI_Loki_HAL 1.0.3.0
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.7
Patriot Viper M2 SSD RGB 1.1.0.3
Universal Holtek RGB DRAM 1.0.0.6
WD_BLACK AN1500 1.0.14.0
I have spoken to Corsair directly, they will contact you directly to resolve your memory lighting issue. Let me know if they still can't help for whatever reason.
As for the Delta S Animate, I happen to use it daily and I've never heard any abnormal sounds. How are you connecting it? To the MB? Via USB hub or pass-through? Occurs with all lighting effects? If the latest FW is not for you, then it's fine to not update.
The setting "Lichteffekte im Spiel" which I turned off reverts back to "ON" after waking PC from sleep or if computer is shut down, it does survive a restart though. I recorded logs while putting my computer to sleep and waking it up again, Google form follows.
Hello,
I have a keyboard (ROG STRIX Scope NX Wireless Deluxe) and a mouse (ROG Chackram) and I cannot use Macros. I create a macro and assign to one key on the keyboard/mose - and is working until I reopen the Armoury Crate App. When I open the app - macro stop working and dissapear from the list. I recive an error when I g oto the macros.
I tried to uninstall and reinstall Armoury Crate - but same behaviour.
Thanh you
