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Armoury Crate V5.6.10.0 / V5.6.8.0 / AURA Creator V3.6.9.0 [Report here if any issues]

MasterC
Community Admin
Community Admin

A new Armoury Crate major release is now available. This is the official thread to report issues.

Please Read First:

Uninstall legacy Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (do not remove manually) - now included in the standard installer (right-click on icon in Windows Start Menu)

Uninstaller.png
DO NOT delete files manually after uninstalling Armoury Crate
DO NOT modify the registry
Try to perform a power cycle to resolve lighting issues (shutdown and unplug power supply for at least 60 seconds)
Forms MUST be completed and submitted in order to be processed.
Forms from non-forum members will NOT be processed
Must post a brief description in this thread (do this before filling in a form) to receive status updates.

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Must read before reporting issues:

1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock was stable previously)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online Google form: Click HERE to submit a form
9. Save the link to the form in case you need to revise or upload additional files (do not submit multiple form for the same issue).

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How to record a log
How to Record a log.png

First, check the Record log box to start recording (Setting/About/App diagnostics)
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice. (Avoid locations synced to OneDrive)
Stop the recording
Remember to upload this log file to the Google Form (change file extension to .txt first)

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Is my product supported in Armoury Crate & Aura Creator?
Note: There is a separate list for Aura Creator compatibility.
https://www.asus.com/us/support/FAQ/1042459

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Installation Error?

Download and install Armoury Crate Lite Log Tool v1.0.6.0
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Lite_Log_Tool.zip

For more info:
https://www.asus.com/support/FAQ/1041654/
Fill in the Google Form and attach the generated log there.

 

Download Update:

Please install using Armoury Crate Installer V3.2.6.1 (approx: 2 MB), download link here:
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/ArmouryCrateInstallTool.zip

Full installation package V1.1.2.2 (approx: 3GB) here:
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Full_Installation_Package.zip
(V5.3.4.0 will be installed without internet connection, requires internet connection to upgrade to V5.6.3.0)

 

Release Notes:

See Release Notes

_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin
11,171 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MasterC
Community Admin
Community Admin

Another post to let you know we are aware of your case, that you have submitted a report, and it is being processed. If you are not on this list then please submit a form (follow the instructions at the top of the page).

Note: Reports from non-members will NOT be processed (no way to contact for more info or verify issues resolved).


AndrasROG    m1hn3a     MuseMKR      SR4ven     Axe127     

Olexander     MurdocNicalls     BDSMITH269                 

waterlimon      Tarsinion     Blumajk27     OmniiOMEGA

LukLearnIT     sensei3     Miodh      zzJimbo    jzer0912

 

PWN3D - Consult Corsair

140BPM (no log, investigating BIOS settings)     

Nick_Miller - please provide a log.

cytherion - please provide a log.

MESSINS10 (danieljose) - No reply 

cs_off - please record log again

Mardorr - please record log again

Hickle - please record a video


Thanks for submitting the forms. We'll investigate and let you know if more info is required. If you have not submitted a form, then please do so asap.

 

rufat - solution under testing (ETA mid-Nov)

BigJacko - issue resolved in V5.7.3.0.

Shegn_Rong - resolved

irisx - resolved

roaarrrr - resolved

Flo - resolved

codegolem - resolved

pixielark - resolved

skywalkerx - resolved

YJMalmsteen - resolved

nllelobr - resolved

jaf - resolved 

Dellcatty - resolved 

hrvoje_24 - resolved

Ghost_Recon131 - resolved

xeneks - resolved

tom914 - not a bug, must run "Fan Tuning" before setting the profile

ChrisVe - solution under testing 

 

FateChanger - GTX 1080 not supported

J_Bish - RX 5600 & RX 580 not supported

ph0b0s123 - Nvidia Founder's Edition not supported

maicol07 - Nvidia Founder's Edition not supported

Dbanner (non-member) - Nvidia Founder's Edition not supported

forsakkenSoul - 1080 Ti not supported

* Please note that graphics cards which are ~5+ years old or not ROG / TUF / ASUS are not supported in Armoury Crate due to stability concerns. You may private message me if you wish to experiment with unofficial HAL updates, albeit the performance and stability are not guaranteed. 

_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

View solution in original post

202 REPLIES 202

Flo
Level 10

@MasterC 

Hello, there is still issues with GameVisual plugin.

Since publication of ICM v1.0.3.0, it is now possible to calibrate screen with good results except for 3 blue patches that remains uncalibrated:

GameVisualReport.png

 

However, there is now a bug where it is impossible to select Gamut when Optimus is set in Standard Mode:

Standard Mode with Intel graphic card: Gamut selection menu has disappeared

Intel-StandardMode.png

Standard Mode with Nvidia graphic card: Gamut selection menu is present but cannot be used

Nvidia-StandardMode.png

 

Ultimate Mode: Everything is working correctly

Nvidia-UltimateMode.png

So, when in standard mode I'm forced to used my screen with Native Gamut, when using ultimate mode everything is working fine.

Thank you for your help.

Flo
Level 10

@MasterC : Google form cannot be created! It says forms not oppened, please contact the admin.

form_closed.png

Could you please correct this so I can share my logs?

Kind regards

MasterC
Community Admin
Community Admin

The form is now open, please try again, thanks!

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FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

Thank you! Form has been submitted with logs.

codegolem
Level 8

 

Hello,

Fan Xper stopped working in v5.6.3.0 still not working with v5.6.8.0.

Rog z690-i in custom build, was working fine before.
Un-installed (with dedicated tools) and rre-installed. When uninstalling also AI Suite it works once. After reboot the error is back.

Sent details through google form.

codegolem_0-1687795601584.png

 

roaarrrr
Level 9

Hi MasterC, good days.

Form has been recorded, please check and confirm me.

My problem as below AC just can't connect to the video card. error code 2005

ROG-STRIX-RTX3060-012G-V2-GAMING

roaarrrr_0-1687793766486.png

 

 

Azora
Level 8

Azora_0-1687804942897.png

Best software ever. Did all the uninstall, registry clean possible and it still won't load ONCE.

MasterC
Community Admin
Community Admin

Please read the instructions at the top of the page - editing the registry is NOT recommended. Suggested actions now - reinstall Windows. If Armoury Crate still cannot load, then submit a report. THIS IS NOT A DISCUSSION THREAD.

_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

Alexey1
Level 7

The very old problem is still appear in last version of Amoury(
C:\Program Files\ASUS\ARMOURY CRATE Service\ThrottlePlugin\template.exe - after switch between AC\BATTERY mode, template.exe doesn't close and consume 4, or 7% CPU usage in permanent mode
I have to kill it by my self in Windows 11 tasks manager 😞 It very inconvenient for me. Please fix it.
My OS: Windows 11 Pro 22H2
Laptop Model: GA401QM
Armoury crate: 5.6.8.0