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Armoury crate v5.4.10.0 / aura creator v3.5.7.0 [report here if any issues]

MasterC
Community Admin
Community Admin
A new Armoury Crate major release is now available.

Please install using Armoury Crate Installer V3.2.5.2 (approx: 3MB), download link here:
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/ArmouryCrateInstallTool.zip

Full installation package V1.1.2.2 (approx: 3GB) here:
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Full_Installation_Package.zip
(V5.3.4.0 will be installed without internet connection, requires internet connection to upgrade to V5.4.10.0)

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Please Read First:

Uninstall Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (do not remove manually) - New: now included in the standard installer (right-click on icon in Windows Start Menu)
DO NOT delete files manually after uninstalling Armoury Crate
DO NOT modify the registry
Try to perform a power cycle to resolve lighting issues (shutdown and unplug power supply for at least 60 seconds)
Forms MUST be completed and submitted in order to be processed.
Forms from non-forum members will NOT be processed
Must post a brief description in this thread (do this before filling in a form) to receive status updates.

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Must read before reporting issues:

1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock used to be stable)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online form: https://forms.gle/XxRgZ2fQtdchFS8VA
9. Save the link to the form in case additional files need to be uploaded

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How to record a log

First, check the Record log box to start recording (Setting/About/App diagnostics)
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice. (Sign out of OneDrive if Sync is enabled for the location selected)
Stop the recording
Remember to upload this log file to the Google Form (change file extension to .txt first)

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Check if your product is supported in Armoury Crate

https://www.asus.com/us/support/FAQ/1042459

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Installation Error?

Download and install Armoury Crate Lite Log Tool v1.0.6.0
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Lite_Log_Tool.zip
For more info:
https://www.asus.com/support/FAQ/1041654/
Fill in the Google Form and attach the generated log there.

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Armoury Crate v5.4.10.0

UWP & Tools
1. Armoury Crate v5.4.10.0
2. Armoury Crate Installer v3.2.5.2
3. Armoury Crate Uninstall Tool v2.1.11.0

Core service update:
1. Omaha client v1.3.107.93
2. Armoury Crate Lite Service v5.4.10
3. Armoury Crate Service v5.4.10
4. AURA Service (Lighting Service) v3.06.20
5. ROG Live Service v2.0.6.0
6. Aura Layer Manager v0.0.28
7. ASUS Framework v3.1.3.2
8. ASUS Core SDK v2.00.23
9. Aura Wallpaper Service v1.4.7.2
10. Aura Wallpaper Creator (New! Install by going to Aura Wallpaper device page, click on Design Wallpaper)

New features:
1. Add Adaptive Color 2.0 to provide immersive RGB lighting experience
2. Add Gradient parameters for Static, Breathing, Strobing to provide richer color options
3. Add Feature promotion recall button for Gaming Laptop
4. Built-in Armoury Crate Uninstall Tool to reduce incomplete uninstallation issue

Bug fixing & Enhancements:
1. Enhance installation and update process
2. Enhance ADA support
3. Fix Armoury Crate UWP crash issue
4. Fix critical devices, core service update failed issue
5. Fix UI bugs
6. UI flow & GUI layout enhancements
7. Other bugs fixing


AURA Creator v3.5.7.0

UWP
1. Aura Creator v3.5.7.0

Core service update:
1. Armoury Crate Lite Service v5.4.8
2. Armoury Crate Service v5.4.8
3. AURA Service (Lighting Service) v3.06.14
4. ROG Live Service v2.0.4.0

New features:
1. Add Adaptive Color 2.0 to provide immersive RGB lighting experience
2. Add Gradient parameters for Static, Breathing, Strobing to provide richer color options

Bug fixing & Enhancements:
1. Enhance ADA support
2. Fix UI bugs
3. UI flow & GUI layout enhancements
4. Other bugs fixes
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin
26,094 Views
126 REPLIES 126

Crasje
Level 12

Software didn't see my motherboard. I removed it all via the installer, reinstalled it again. After the install everything worked fine for 3-4 days. Now AC won't see my MB anymore and the RGB of the MB can't be synchronized with my mouse, cooler, keyboard, Balteus, Videocard, monitor.
I also can't adjust the settings of the mobo, it IS visible in the hardware list but times out when I select it.

The solution can't be te remove and reinstall the software 3 times per 2 weeks. Please DO something.


Cooler Master Silent Pro Hybrid 1300W ATX
Asus ROG Maximus Z690 Extreme
Intel Core i9-12.900k
ROG Ryujin 360
Corsair DDR5 Dominator Platinum RGB 2x32GB 5600Mhz
Samsung 980 PRO 2TB M.2 SSD (2x)
Seagate Firecuda 1TB
ROG RTX3080-O10G-Gaming
Monitor 1: ROG STRIX XG349C
Monitor 2: Samsung HDTV T27D590
ROG Claymore
ROG Spatha X
ROG Balteus Qi
Windows 11
😉

iTriedOverclock
Level 9

Tools > Utility have outdated versions that need to be updated on Z690 boards. Noticed it on my Z690 Apex compared to new Z790 boards that have newer versions of everything.

hulliken
Level 7

Hi, I have g533qr laptop. After fresh install window 11, and installed AC. All working, but in Reliability Monitor ROG Live Serwice crashes many times on day. I have install all visual c++ redistributable and other drivers. Of course all updates too.  AC log file and other information i will send in Issue Reporting Form. Thank you in advance for your help. Log from windows here:

 

Źródło
ROG Live Service

Podsumowanie
Zatrzymano działanie.

Data
<u+200e>10.<u+200e>04.<u+200e>2023 21:26

Stan
Raport został wysłany

Opis
Ścieżka do aplikacji powodującej błąd:	C:\Program Files\ASUS\ROG Live Service\ROGLiveService.exe

Sygnatura problemu
Nazwa zdarzenia problemu:	BEX64
Nazwa aplikacji:	ROGLiveService.exe
Wersja aplikacji:	2.0.6.0
Sygnatura czasowa aplikacji:	63e98472
Nazwa modułu z błędem:	ucrtbase.dll
Wersja modułu z błędem:	10.0.22621.608
Sygnatura czasowa modułu z błędem:	f5fc15a3
Przesunięcie wyjątku:	000000000007df28
Kod wyjątku:	c0000409
Dane wyjątku:	0000000000000005
Wersja systemu operacyjnego:	10.0.22621.2.0.0.768.101
Identyfikator ustawień regionalnych:	1045
Dodatkowe informacje 1:	a150
Dodatkowe informacje 2:	a150af37e285b9af36800e00c418ca87
Dodatkowe informacje 3:	0718
Dodatkowe informacje 4:	07186275a58394fa2c6a187ade6982d5

Dodatkowe informacje o problemie
Identyfikator pakietu:	0cdf65c5e9f32ce49381f57b2bddda9b (1405674468082047643)
ródło ROG Live Servic

 nbsp; ROG Live Servic

AstraL154
Level 9

Hello, I have a few questions.

How can I disable panel overdrive?

Why is the button for disabling panel overdrive initially missing in the Armoury crate?

Why is panel overdrive enabled by default?

Where i can download RefreshRateService?

gametoken87
Level 7

Not sure if this is the right area to post this but when I try to open the Armory Crate program and try to use the Fan Xpert tab it is just showing me a black screen and so I am unable to do first time set up with that program is there any fix or work around to get this working?

Did you try removing AC with the official uninstaller and reinstall it?

Is the cooling installed correctly (read all connection with the motherboard made)?


Cooler Master Silent Pro Hybrid 1300W ATX
Asus ROG Maximus Z690 Extreme
Intel Core i9-12.900k
ROG Ryujin 360
Corsair DDR5 Dominator Platinum RGB 2x32GB 5600Mhz
Samsung 980 PRO 2TB M.2 SSD (2x)
Seagate Firecuda 1TB
ROG RTX3080-O10G-Gaming
Monitor 1: ROG STRIX XG349C
Monitor 2: Samsung HDTV T27D590
ROG Claymore
ROG Spatha X
ROG Balteus Qi
Windows 11
😉

same issue..


@emkdrl07 wrote:

same issue..


Resolved.
As explained via PM, fans need to connected to the motherboard to make the Fan Xpert page load. For controlling the Ryujin II, go to its own product page.

_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin


@gametoken87 wrote:

Not sure if this is the right area to post this but when I try to open the Armory Crate program and try to use the Fan Xpert tab it is just showing me a black screen and so I am unable to do first time set up with that program is there any fix or work around to get this working?


Please make sure fans are connected to the motherboard. It will keep detecting when there are none - which is an error which we will rectify in the coming weeks.

_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

hexaae
Level 12

Frequent crashes of Armoury Crate User Session Helper logged in "Reliability Monitor" or "Event Viewer", e.g.:

 

 

Descrizione
Percorso dell'applicazione che ha generato l'errore:	C:\Program Files\ASUS\ARMOURY CRATE Service\ArmouryCrate.UserSessionHelper.exe

Firma del problema
Nome evento problema:	APPCRASH
Nome applicazione:	ArmouryCrate.UserSessionHelper.exe
Versione applicazione:	5.3.0.0
Timestamp applicazione:	63ea1c50
Nome modulo con errori:	KERNELBASE.dll
Versione modulo con errori:	10.0.22621.1555
Timestamp modulo con errori:	235a45d0
Codice eccezione:	c000041d
Offset eccezione:	000000000008fdec
Versione SO:	10.0.22621.2.0.0.768.101
ID impostazioni locali:	1040
Informazioni aggiuntive 1:	15eb
Ulteriori informazioni 2:	15eb4ab436c7ed550830449348cb45cd
Ulteriori informazioni 3:	c445
Ulteriori informazioni 4:	c445207ce8e580ab21882835333c200f


Descrizione
Percorso dell'applicazione che ha generato l'errore:	C:\Program Files\ASUS\ARMOURY CRATE Service\ArmouryCrate.UserSessionHelper.exe

Firma del problema
Nome evento problema:	APPCRASH
Nome applicazione:	ArmouryCrate.UserSessionHelper.exe
Versione applicazione:	5.3.0.0
Timestamp applicazione:	63ea1c50
Nome modulo con errori:	KERNELBASE.dll
Versione modulo con errori:	10.0.22621.1555
Timestamp modulo con errori:	235a45d0
Codice eccezione:	e06d7363
Offset eccezione:	000000000008fdec
Versione SO:	10.0.22621.2.0.0.768.101
ID impostazioni locali:	1040
Informazioni aggiuntive 1:	511f
Ulteriori informazioni 2:	511f46b35e1a5756f89acb64f950234d
Ulteriori informazioni 3:	98a1
Ulteriori informazioni 4:	98a18f89c8867836ad6149dd55de2493

 

 

They usually happen with problematic games that don't automatically switch to dGPU...  Armoury Crate 5.4.10.0 installed, but that component looks older: 5.3.0.0.

--
ASUS ROG Strix GL703GS, GTX 1070 8GB, 32GB RAM, 1920x1080 144Hz G-Sync laptop screen, external monitor UWQHD 3440x1440 Mi Monitor, NVMe 4x, Hori Fighting Stick Mini, XBox One BT controller, ROG Strix Carry mouse