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Armoury crate v5.4.10.0 / aura creator v3.5.7.0 [report here if any issues]

MasterC
Community Admin
Community Admin
A new Armoury Crate major release is now available.

Please install using Armoury Crate Installer V3.2.5.2 (approx: 3MB), download link here:
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/ArmouryCrateInstallTool.zip

Full installation package V1.1.2.2 (approx: 3GB) here:
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Full_Installation_Package.zip
(V5.3.4.0 will be installed without internet connection, requires internet connection to upgrade to V5.4.10.0)

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Please Read First:

Uninstall Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (do not remove manually) - New: now included in the standard installer (right-click on icon in Windows Start Menu)
DO NOT delete files manually after uninstalling Armoury Crate
DO NOT modify the registry
Try to perform a power cycle to resolve lighting issues (shutdown and unplug power supply for at least 60 seconds)
Forms MUST be completed and submitted in order to be processed.
Forms from non-forum members will NOT be processed
Must post a brief description in this thread (do this before filling in a form) to receive status updates.

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Must read before reporting issues:

1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock used to be stable)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online form: https://forms.gle/XxRgZ2fQtdchFS8VA
9. Save the link to the form in case additional files need to be uploaded

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How to record a log

First, check the Record log box to start recording (Setting/About/App diagnostics)
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice. (Sign out of OneDrive if Sync is enabled for the location selected)
Stop the recording
Remember to upload this log file to the Google Form (change file extension to .txt first)

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Check if your product is supported in Armoury Crate

https://www.asus.com/us/support/FAQ/1042459

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Installation Error?

Download and install Armoury Crate Lite Log Tool v1.0.6.0
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Lite_Log_Tool.zip
For more info:
https://www.asus.com/support/FAQ/1041654/
Fill in the Google Form and attach the generated log there.

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Armoury Crate v5.4.10.0

UWP & Tools
1. Armoury Crate v5.4.10.0
2. Armoury Crate Installer v3.2.5.2
3. Armoury Crate Uninstall Tool v2.1.11.0

Core service update:
1. Omaha client v1.3.107.93
2. Armoury Crate Lite Service v5.4.10
3. Armoury Crate Service v5.4.10
4. AURA Service (Lighting Service) v3.06.20
5. ROG Live Service v2.0.6.0
6. Aura Layer Manager v0.0.28
7. ASUS Framework v3.1.3.2
8. ASUS Core SDK v2.00.23
9. Aura Wallpaper Service v1.4.7.2
10. Aura Wallpaper Creator (New! Install by going to Aura Wallpaper device page, click on Design Wallpaper)

New features:
1. Add Adaptive Color 2.0 to provide immersive RGB lighting experience
2. Add Gradient parameters for Static, Breathing, Strobing to provide richer color options
3. Add Feature promotion recall button for Gaming Laptop
4. Built-in Armoury Crate Uninstall Tool to reduce incomplete uninstallation issue

Bug fixing & Enhancements:
1. Enhance installation and update process
2. Enhance ADA support
3. Fix Armoury Crate UWP crash issue
4. Fix critical devices, core service update failed issue
5. Fix UI bugs
6. UI flow & GUI layout enhancements
7. Other bugs fixing


AURA Creator v3.5.7.0

UWP
1. Aura Creator v3.5.7.0

Core service update:
1. Armoury Crate Lite Service v5.4.8
2. Armoury Crate Service v5.4.8
3. AURA Service (Lighting Service) v3.06.14
4. ROG Live Service v2.0.4.0

New features:
1. Add Adaptive Color 2.0 to provide immersive RGB lighting experience
2. Add Gradient parameters for Static, Breathing, Strobing to provide richer color options

Bug fixing & Enhancements:
1. Enhance ADA support
2. Fix UI bugs
3. UI flow & GUI layout enhancements
4. Other bugs fixes
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin
30,712 Views
126 REPLIES 126

11 am in the morning and I find in my event viewer:

The ASUS AURA SYNC lighting service service terminated unexpectedly. It has done this 21 time(s).

Also:

Fault bucket 1902171766243704745, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: ArmouryCrate.UserSessionHelper.exe
P2: 5.3.0.0
P3: 63ea1c50
P4: ntdll.dll
P5: 10.0.22621.1485
P6: b7f0154a
P7: c0000264
P8: 000000000010ee2d
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.29619aeb-ac2d-4064-9a37-e06fa5344d0f.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ArmouryCrate.Use_d32a33adfaf5e1cff7d84989d4df5ce597ac2_e008bcfb_56d7c585-1da2-4c3d-9ff0-5c3fca6e3105

Analysis symbol:
Rechecking for solution: 0
Report Id: 714c61c5-9fa6-41e2-bfa7-3c544e5cdd77
Report Status: 268435456
Hashed bucket: b57875674de32ef32a65df24acbbbfa9

And:

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: ArmouryCrate.UserSessionHelper.exe
P2: 5.3.0.0
P3: 63ea1c50
P4: ntdll.dll
P5: 10.0.22621.1485
P6: b7f0154a
P7: c0000264
P8: 000000000010ee2d
P9:
P10:

Attached files:

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_ArmouryCrate.Use_d32a33adfaf5e1cff7d84989d4df5ce597ac2_e008bcfb_56d7c585-1da2-4c3d-9ff0-5c3fca6e3105

Analysis symbol:
Rechecking for solution: 0
Report Id: 714c61c5-9fa6-41e2-bfa7-3c544e5cdd77
Report Status: 4
Hashed bucket:
Cab Guid: 0

And

Faulting application name: ArmouryCrate.UserSessionHelper.exe, version: 5.3.0.0, time stamp: 0x63ea1c50
Faulting module name: ntdll.dll, version: 10.0.22621.1485, time stamp: 0xb7f0154a
Exception code: 0xc0000264
Fault offset: 0x000000000010ee2d
Faulting process ID: 0x0x5274
Faulting application start time: 0x0x1D97740F6507DA2
Faulting application path: C:\Program Files\ASUS\ARMOURY CRATE Lite Service\ArmouryCrate.UserSessionHelper.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: 714c61c5-9fa6-41e2-bfa7-3c544e5cdd77
Faulting package full name:
Faulting package-relative application ID:

And:

Application: ArmouryCrate.UserSessionHelper.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000264, exception address 00007FFD7129EE2D


Cooler Master Silent Pro Hybrid 1300W ATX
Asus ROG Maximus Z690 Extreme
Intel Core i9-12.900k
ROG Ryujin 360
Corsair DDR5 Dominator Platinum RGB 2x32GB 5600Mhz
Samsung 980 PRO 2TB M.2 SSD (2x)
Seagate Firecuda 1TB
ROG RTX3080-O10G-Gaming
Monitor 1: ROG STRIX XG349C
Monitor 2: Samsung HDTV T27D590
ROG Claymore
ROG Spatha X
ROG Balteus Qi
Windows 11
😉

EdwardQ
Level 10

I am experiencing a number of issues with ArmouryCrate v5.4.10 working with my ROG Flow Z13 as follows:

  1. When I load ArmouryCrate it will state that it is installing a new peripheral, then proceeds to download software for it and installs it, then prompts to restart (although it doesn't restart the PC).  Whn I manually reboot the Z13 and reload ArmouryCrate, the same thing happens continues to happen
  2. The icon for the "GPU Switch Tray" software that lives in the system tray and is used to initiate a disconnect of the XG Mobile unit from the Z13 seems to disappear in at least a couple of scenarios that I have been able to test - the first scenario is if you reset the Z13 to a base build of Windows via "Reset my PC", then DO NOT connect the XG Mobile unit, and go ahead and update the Nvidia Geforce drivers and software, after doing this you will note there is no longer any icon for the GPU Switch Tray software in the system tray.  The other scenario I have tested where this happens is if you do the same thing, but install VMWare Horizon software client - although this can be fixed by performing a custom install of VMWare Horizon, and opting NOT to install the Skype optimisation pack.  I have also reported this issue to VMWare so they can work on a fix.

I believe the impact on both of these issues could be lessened by splitting the GPU Switch Tray application away from ArmouryCrate - so if there is any issue with ArmouryCrate then it doesn't impact the GPU Switch Tray app.

I would appreciate it if this could be investigated in further detail please.

I've also composed a diagram of my hardware setup/layout in case it helps - caveat emptor - I don't have Visio and I'm not an artist 😉

EdwardQ_0-1682384308075.png

I did also post about this in the below thread, although I didn't summarise the issues I'm expeirencing as succinctly as I did above 😉
https://rog-forum.asus.com/t5/rog-flow-series/issue-with-z13-and-xg-mobile-egpu-and-armoury-crate/td...

Using this post's thread for the form

peterb_
Level 7

Armoury Crate prevents ROG Zephyrus G15 (2022, G503RM) from entering  Sleep mode. Neither closing the lid, nor selecting Sleep from the Start menu works. In both cases the screen turns off, but the fans remain on and also some disk activity is shown. Uninstalling Armoury Crate resolves the problem.

shng99
Level 8

After Armoury crate v5.4.10.0 update, keyboard backlights would go off and not turn back on after resuming from SLEEP mode or a reboot, or even after being turned off by some power plan setting.

Detailed description is here: Solved: Keyboard Backlight Turns Off after Exiting Sleep - Republic of Gamers Forum - 919494 (asus.c...

Flo
Level 11

Armoury crate does set Nvidia GPU Power Limit to 4294967.50 W on my Strix G16 G614JI ! Should I buy a Nuclear Plant?

Here is the result of command "Nvidia-smi -q -d POWER":

PS C:\Windows\system32> .\nvidia-smi.exe -q -d POWER

==============NVSMI LOG==============

Timestamp : Sat Apr 29 14:48:26 2023
Driver Version : 528.66
CUDA Version : 12.0

Attached GPUs : 1
GPU 00000000:01:00.0
Power Readings
Power Management : Supported
Power Draw : 1.50 W
Power Limit : 4294967.50 W
Default Power Limit : 100.00 W
Enforced Power Limit : 140.00 W
Min Power Limit : 5.00 W
Max Power Limit : 140.00 W

Flo
Level 11

Armoury Crate is setting Nvidia GPU Power Limit to 4294967.50 W.

PS C:\Users\Flori> nvidia-smi -q -d POWER

==============NVSMI LOG==============

Timestamp : Sat Apr 29 15:19:45 2023
Driver Version : 528.66
CUDA Version : 12.0

Attached GPUs : 1
GPU 00000000:01:00.0
Power Readings
Power Management : Supported
Power Draw : 1.75 W
Power Limit : 4294967.50 W
Default Power Limit : 100.00 W
Enforced Power Limit : 120.00 W
Min Power Limit : 5.00 W
Max Power Limit : 140.00 W
Power Samples
Duration : 14.47 sec
Number of Samples : 119
Max : 4.72 W
Min : 1.69 W
Avg : 1.96 W

Flo
Level 11

GPU Power setting applied by Armoury Crate seems wrong, a bug?

nvidia-smi -q -d POWER:

==============NVSMI LOG==============

Timestamp : Sun Apr 30 17:16:17 2023
Driver Version : 528.66
CUDA Version : 12.0

Attached GPUs : 1
GPU 00000000:01:00.0
Power Readings
Power Management : Supported
Power Draw : 5.43 W
Power Limit : 4294967.50 W 😁
Default Power Limit : 100.00 W
Enforced Power Limit : 120.00 W
Min Power Limit : 5.00 W
Max Power Limit : 140.00 W
Power Samples
Duration : 5.80 sec
Number of Samples : 119
Max : 18.14 W
Min : 5.40 W
Avg : 7.88 W

MasterC
Community Admin
Community Admin

I noticed some people are still reporting issues without becoming a member, please do so first, otherwise I have no way of contacting you. 

Some people who have reported issues have not signed in since we launched the new ROG Forum, please do so to receive private messages. Some messages were sent, but not received. 

_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

Am I affected by this issue?

I did not receive any reply for my post https://rog-forum.asus.com/t5/armoury-crate/armoury-crate-v5-4-10-0-aura-creator-v3-5-7-0-report-her...

Kind regards

I posted a report that is on page 2, dated to 03-14-2023 , just before the new ROG forum, didn't recieved or got my message edited to know that it's aknowledged though.