10-10-2022 02:11 AM
10-19-2022 06:50 PM
Devices Tab shows 6 Aura Sync Compatible devices, yet I cannot sync any of them that I normally have synced because the Aura Sync tab does not detect ANY of my Aura Sync Compatible devices. Also, the Device Tab does not show any options for adjusting settings for any of my 6 ASUS devices and my Scenario Profiles tab shows no options for my saved Scenario profile.
I have done a full uninstall of Armoury Crate using the Armoury Crate uninstall tool and full install using the most recent Armoury Crate install tool.
10-28-2022 01:26 PM
Form and log submitted.
No lighting service-related info in the log, please record and replicate again, thanks. You may upload to your existing Google Form.
Do none of the device pages work? Did you see any error codes or just a blank page?
Do you mean you clicked the Profiles button to select a saved profile, but none showed up?
11-13-2022 07:57 PM
Log attached in a separate form received. Please provide 2 logs using AC Lite Log Tool and ACLogTool
When Armoury Crate is opened, the only tabs that show are 'Tools', 'News', 'Update Center' and 'Settings'. The remaining tabs show up about 30 seconds after opening Armoury Crate.
When I open a device page, it shows 'loading...' for a few minutes and then 'Page Error' We are sorry. There is an error with the device page. The application is going to reload the device page now. (2005). After clicking the 'Ok' button the same multiple minute cycle of the word 'loading...' followed by the same error message occurs. All device pages have the Error 2005 and will occasionally show no information with the standard Armoury Crate background and no 'loading...' message.
The Scenario Profile page shows only one toggle box under 'App Configuration', 'System Configuration' and 'Connected Device Configuration' headers disappear once the Profile loads. There were at least 3 toggle options under each of the headers that disappear before the V188.8.131.52 update. Sonic Studio 3 status was one of the toggle options under System Configuration, and I do not recall the other options.
The Aura Sync page now shows all of my Aura Sync compatible devices (after 5 more restarts of my computer). Also, the Aura Sync page displays 'No Internet Connection' occasionally, and will also occasionally not let me unsync an Aura Sync compatible device.
I was looking through Task Manager on my computer, as I noticed inconsistent CPU usage, and I found that 'ARMOURY CRATE User Session Helper' process is running for about 2-4 seconds and then crashing repeatedly. There are occasional times where 'ARMOURY CRATE User Session Helper' process status will say 'Suspended' just before the process disappearing from the Processes list in Task Manager. I have uploaded a photo of the 'Suspended' state just before it crashes in my original post (Post #11).
I have also submitted another log file via the Google Forms a few days ago.
10-14-2022 08:00 AM
11-09-2022 02:39 PM
11-11-2022 04:07 AM
I have tryed to insall FanXpert through Armoury Crate and towards the end its just stops. I have included the photo. Cant seem to get past this. I am running windows 10 64bit and everything is upto date.
My pc is a asus 690 Formula
64gb corsair ddr5 Dominator platinum
2tb 980 pro ssd
11-16-2022 01:44 PM
11-17-2022 05:44 PM
11-18-2022 03:02 AM
11-18-2022 03:48 AM