Armoury crate v5.3.4.0 / aura creator v3.4.3.0 [report here if any issues]

[MasterC]

A new Armoury Crate major release was just released.
Please install using Armoury Crate Installer v3.2.3.0
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/ArmouryCrateInstallTool.zip
The full installation package:
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Full_Installation_Package.zip

Armoury Crate - Core service updates:
1. Omaha client v1.3.107.89
2. Armoury Crate Lite Service v5.3.1
3. Armoury Crate Service v5.3.1
4. AURA Service (Lighting Service) v3.05.78
5. ROG Live Service v1.6.3.0
6. Aura Layer Manager v0.0.24
7. ASUS Framework v3.1.1.0
8. ASUS Core SDK v2.00.14
9. ASUS Core SDK plug-in v1.01.10

Armoury Crate - New features:
1. Added “Virtual Pet� feature for ROG products
2. Added Adobe campaign reminder (for compatible models)
3. Added ASUS eShop, ROG SAGA, ROG Discord shortcut for selected regions under "News" page
4. Added quick survey for AniMe Matrix Editor feature

Armoury Crate - Bug fixes & Enhancements:
1. Enhanced installation and update process
2. Enhanced Motherboard and Graphic card series product registration behavior
3. Improve “Check version� process performance
4. Modified motherboard “Dashboard� system storage info UI
5. Added Content Platform - newly added content notice
6. Fixed critical device update failed issue
7. UI flow & GUI layout enhancements
8. Other bugs fixes

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Uninstall Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (do not remove manually)
DO NOT delete files manually after uninstalling Armoury Crate
DO NOT modify the registry
Try to perform a power cycle to resolve lighting issues (shutdown and unplug power supply for at least 60 seconds)
Forms MUST be completed and submitted in order to be processed.
Forms from non-forum members will NOT be processed
Must post a brief description in this thread (do this before filling in a form) to receive status updates.


Uninstall Tool - v2.1.5.0
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Uninstall_Tool.zip

Must read before reporting issues:
1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock used to be stable)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online form: https://forms.gle/avm5rErVYfp4LtEs6
9. Save the link to the form in case additional files need to be uploaded

Log Collection Tool (must attach to your form) - Instructions

First, check the Record log box to start recording
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice.
Stop the recording
Remember to upload this log file to the Google Form (change file extension to .txt first)

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To check if your product is supported in Armoury Crate
https://www.asus.com/us/support/FAQ/1042459
_______________________________________________________________________________________________________________________________________________

Installation Error?
Download and install Armoury Crate Lite Log Tool v1.0.6.0
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Lite_Log_Tool.zip
Refer to instructions
https://www.asus.com/support/FAQ/1041654/
Fill in the Google Form and attach the generated log there.

[A_jaX]

Sorry, we do not provide support for Razer software related issues.

After Nvidia 512.95 driver update, my asus gpu can not be controlled by razer synapse as some guys said its about armoury crate that does share sdk and gpu stay hidden for apps and gpu rgb stuck to its last state. its not only me other people have this problem too. its not about a specific series of gpu all asus gpus with rgb have this problem even the new 40 series.
I put some links that other people have this issue. this happens after 512.95 driver and if you downgrade to this version the problem will be fixed instantly.

https://github.com/ChromaControl/ChromaControl/issues/178

https://github.com/ChromaControl/ChromaControl/issues/191

https://github.com/ChromaControl/ChromaControl/issues/192

[MasterC]

If the issue only happens after the 512.95 driver, then it would seem that is the root cause and you should contact NVIDIA. Sorry, we do not provide support for Razer Synapse.

A.jaX wrote:
After Nvidia 512.95 driver update, my asus gpu can not be controlled by razer synapse as some guys said its about armoury crate that does share sdk and gpu stay hidden for apps and gpu rgb stuck to its last state. its not only me other people have this problem too. its not about a specific series of gpu all asus gpus with rgb have this problem even the new 40 series.
I put some links that other people have this issue. this happens after 512.95 driver and if you downgrade to this version the problem will be fixed instantly.

https://github.com/ChromaControl/ChromaControl/issues/178

https://github.com/ChromaControl/ChromaControl/issues/191

https://github.com/ChromaControl/ChromaControl/issues/192

[A_jaX]

MasterC@ROG wrote:
If the issue only happens after the 512.95 driver, then it would seem that is the root cause and you should contact NVIDIA. Sorry, we do not provide support for Razer Synapse.

I already did that in live chat with their support and he said if this is only happening with Asus gpus they should update their apps. I attach a pdf file that is my live chat with nvidia support.

https://docs.google.com/document/d/18DYOaWkbwooN7eKsf076mUFc7QcMwvjcX1_qnERKYio/edit?usp=share_link

[MasterC]

Sorry, we do provide support for Razer Synapse related issues.

A.jaX wrote:
After Nvidia 512.95 driver update, my asus gpu can not be controlled by razer synapse as some guys said its about armoury crate that does share sdk and gpu stay hidden for apps and gpu rgb stuck to its last state. its not only me other people have this problem too. its not about a specific series of gpu all asus gpus with rgb have this problem even the new 40 series.
I put some links that other people have this issue. this happens after 512.95 driver and if you downgrade to this version the problem will be fixed instantly.

https://github.com/ChromaControl/ChromaControl/issues/178

https://github.com/ChromaControl/ChromaControl/issues/191

https://github.com/ChromaControl/ChromaControl/issues/192

[kamaleont_007]

good morning
the boot restart problem has been fixed.
i installed a second nvme in raid 0 and consequently had to reinstall everything. For the rog fan controll I still have everything attached to the motherboard so I don't know
also i disabled quick start in windows

[MasterC]

Thanks for letting us know!

kamaleont_007 wrote:
good morning
the boot restart problem has been fixed.
i installed a second nvme in raid 0 and consequently had to reinstall everything. For the rog fan controll I still have everything attached to the motherboard so I don't know
also i disabled quick start in windows

[BigPrimeNumbers]

lightknightrr wrote:
Please report in forms so we can help you.

Getting an "Unknown error with the content. Please try to restart Armoury Crate" error when I click on Tools inside AC.

I've already reinstalled Windows once because of this error. I'd prefer not to have to do it again. As such, is there a way to manually clear AC's cache / settings?

I am now getting the same error when clicking on Tools inside AC, though the rest of the app seems to function just fine. Anyone find an answer?

Item Version
---- -------
Armoury Crate UWP App 5.3.4.0
ROG Live Service 1.6.4.0
Aura Service (Lighting Service) 3.05.78
Armoury Crate lite service 5.3.3
Aura Wallpaper Service Not installed
ASUS AIOFan HAL 1.1.50.0
ASUS AURA Extension Card HAL 1.1.0.18
ASUS AURA Motherboard HAL 1.3.9.0
AacVGA 0.0.4.3
KingstonDram 1.1.18
AURA DRAM Component 1.1.23
ENE RGB HAL 1.1.40.3
ENE_EHD_M2_HAL 1.0.10.1
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.5
Patriot Viper M2 SSD RGB 1.1.0.2
Universal Holtek RGB DRAM 1.0.0.4
WD_BLACK AN1500 1.0.14.0

[sfdmark]

Form received with screenshot only, no log provided, please explain issue or concern clearly.

I can definitely confirm for those that use Corsairs' devices and ICUE to control it, the Asus plugin is not working when Armoury crate is installed. Irony, cause ICUE needs Armoury to be able to work with the plugin. I haven't isolated the problem just yet, but I am pretty sure it has something to do with Fanxpert of armoury. I hope for some solution to this.

[sfdmark]

sfdmark wrote:
I can definitely confirm for those that use Corsairs' devices and ICUE to control it, the Asus plugin is not working when Armoury crate is installed. Irony, cause ICUE needs Armoury to be able to work with the plugin. I haven't isolated the problem just yet, but I am pretty sure it has something to do with Fanxpert of armoury. I hope for some solution to this.

Sill waiting for a reply guys, I completed the form and everything but there is not reply? At least acknowledge the problem and give us some information? The original post is #44

[n1to13]

hi guys i have the following problem my armory crate the page for my x670e hero won't open it says there is an error and the page is reloaded and he does it again and again. I've already uninstalled armory crate and re-installed it didn't help you know what to do