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Armoury crate v5.3.4.0 / aura creator v3.4.3.0 [report here if any issues]

MasterC
Community Admin
Community Admin
A new Armoury Crate major release was just released.
Please install using Armoury Crate Installer v3.2.3.0
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/ArmouryCrateInstallTool.zip
The full installation package:
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Full_Installation_Package.zip

Armoury Crate - Core service updates:
1. Omaha client v1.3.107.89
2. Armoury Crate Lite Service v5.3.1
3. Armoury Crate Service v5.3.1
4. AURA Service (Lighting Service) v3.05.78
5. ROG Live Service v1.6.3.0
6. Aura Layer Manager v0.0.24
7. ASUS Framework v3.1.1.0
8. ASUS Core SDK v2.00.14
9. ASUS Core SDK plug-in v1.01.10

Armoury Crate - New features:
1. Added “Virtual Pet� feature for ROG products
2. Added Adobe campaign reminder (for compatible models)
3. Added ASUS eShop, ROG SAGA, ROG Discord shortcut for selected regions under "News" page
4. Added quick survey for AniMe Matrix Editor feature

Armoury Crate - Bug fixes & Enhancements:
1. Enhanced installation and update process
2. Enhanced Motherboard and Graphic card series product registration behavior
3. Improve “Check version� process performance
4. Modified motherboard “Dashboard� system storage info UI
5. Added Content Platform - newly added content notice
6. Fixed critical device update failed issue
7. UI flow & GUI layout enhancements
8. Other bugs fixes

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Uninstall Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (do not remove manually)
DO NOT delete files manually after uninstalling Armoury Crate
DO NOT modify the registry
Try to perform a power cycle to resolve lighting issues (shutdown and unplug power supply for at least 60 seconds)

Forms MUST be completed and submitted in order to be processed.
Forms from non-forum members will NOT be processed
Must post a brief description in this thread (do this before filling in a form) to receive status updates.



Uninstall Tool - v2.1.5.0
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Uninstall_Tool.zip

Must read before reporting issues:
1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock used to be stable)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online form: https://forms.gle/avm5rErVYfp4LtEs6
9. Save the link to the form in case additional files need to be uploaded

Log Collection Tool (must attach to your form) - Instructions
95528
First, check the Record log box to start recording
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice.
Stop the recording
Remember to upload this log file to the Google Form (change file extension to .txt first)

_______________________________________________________________________________________________________________________________________________

To check if your product is supported in Armoury Crate
https://www.asus.com/us/support/FAQ/1042459
_______________________________________________________________________________________________________________________________________________

Installation Error?
Download and install Armoury Crate Lite Log Tool v1.0.6.0
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Lite_Log_Tool.zip
Refer to instructions
https://www.asus.com/support/FAQ/1041654/
Fill in the Google Form and attach the generated log there.
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin
734 Views
140 REPLIES 140

Consistently does not recognize ROG Crosshair X670E Extreme components.

I have installed the latest HAL update as of today. It fails to recognize the AniME Matrix, the OLED screen, and ROG Fan Controller, my AURA compatible RAM, and any of the RGB headers. They all are missing. I've tried complete power down, disconnect power to PSU, wait 5 minutes, and reboot. Tried clearing BIOS, nothing works.

DeltaHive wrote:
Consistently does not recognize ROG Crosshair X670E Extreme components.

I have installed the latest HAL update as of today. It fails to recognize the AniME Matrix, the OLED screen, and ROG Fan Controller, my AURA compatible RAM, and any of the RGB headers. They all are missing. I've tried complete power down, disconnect power to PSU, wait 5 minutes, and reboot. Tried clearing BIOS, nothing works.


Even after reboot and Armoury Crate fails to detect AniME Matrix AND Motherboard, it also freezes iCUE DRAM (Corsair Dominator DDR5) RGB.

I have uploaded the Armoury Crate log via the form per the instructions.

DeltaHive wrote:
Even after reboot and Armoury Crate fails to detect AniME Matrix AND Motherboard, it also freezes iCUE DRAM (Corsair Dominator DDR5) RGB.

I have uploaded the Armoury Crate log via the form per the instructions.


96848

Noticed that Motherboard had an updated ASUS uninstaller dated 2023/01/19, so I reinstalled Armoury Crate and Aura Creator dated 2022/08/06. Same result as Post #17.

I did get this error after shutting down.

97000


I noticed in Event Viewer Armoury Crate Lite Service fault:

C:\Program Files\ASUS\ARMOURY CRATE Lite Service\ArmouryCrate.UserSessionHelper.exe
Faulting module path: C:\Program Files\ASUS\ARMOURY CRATE Lite Service\GameBoxPlugIn\DevicesDLL\VGA_PPID_DLL\VGA_PPID_DLLx64.dll

Did the fix in POST #76 (RULFF). Now Post #17 is fixed.

All is working fine now!
Aura Sync\Sync devices:

96998

Aura Sync\Aura effects:

96999

Lost Aura Creator Sync for Layer 6 after Motherboard update for ASUS Core SDK Version 2.00.21 dated 2022/12/26.

Layer 6 is for ROG Helios front panel. LED Mode and Color selection buttons work, but Front panel LED no longer works when set to Motherboard (MB).

96829

See POST #98

See POST #17 (Problem still exists)

I have a brand new build with the Tuf Gaming Z690 Plus WIFI D4. Armoury crate seemed to install fine, no errors. When I go to the dashboard it is blank and does not connect to the motherboard. in the devices sometimes the MB will show up and then disappear, the Arua devices will also disappear.
I have already tried un-installing with the un-install tool and then reinstalling, no change. I went ahead and re-installed windows, no change did un-install and reinstall again, no change. I give up!!! please help. I have two of these systems the other is working fine. only difference is it has AMD 7900XTX.
I am using intel Arc A770.

Item Version
---- -------
Armoury Crate UWP App 5.3.4.0
ROG Live Service 1.6.4.0
Aura Service (Lighting Service) 3.05.78
Armoury Crate lite service 5.3.3
Aura Wallpaper Service Not installed
ASUS AURA Extension Card HAL 1.1.0.18
ASUS AIOFan HAL 1.1.50.0
KingstonDram 1.1.18
ASUS AURA Motherboard HAL 1.3.9.0
ENE RGB HAL 1.1.40.3
AURA DRAM Component 1.1.23
Patriot Viper DRAM RGB 1.0.9.5
PHISON HAL 1.0.9.0
Patriot Viper M2 SSD RGB 1.1.0.2
WD_BLACK AN1500 1.0.14.0
ENE_EHD_M2_HAL 1.0.10.1
Universal Holtek RGB DRAM 1.0.0.4

Form Submitted

RedIon1992
Level 7
Strix Arion SSD enclosure RGB LEDs cannot be controlled from within Armoury Crate - the device does not show up on the Aura Sync page as an option. It does show when connected in Aura Creator, however the LEDs never change away from the default rainbow colours, even when previewing the effect.

When selecting the device in Aura Creator, an error appears: "Sorry, a service error has occurred. Please restart the system and try again."

TheEternaL
Level 9
Hello Support ASUS.
Dear Asus Company. When will there be full support for all devices?
Not Support Device, Aura Creator Ver 3.4.3

ASUS ROG RAMPAGE V EDITION 10, Not full support ( Panel edge ).
ASUS ROG Aura Terminal, Not Support.
ASUS ROG GTX 1xxx Series (My ASUS ROG STRIX GTX 1080Ti, Not Support.

96822

Give us full support please.

Item Version
---- -------
Armoury Crate UWP App 5.3.4.0
ROG Live Service 1.6.4.0
Aura Service (Lighting Service) 3.05.78
Armoury Crate lite service 5.3.3
Aura Wallpaper Service Not installed
ASUS AIOFan HAL 1.1.50.0
ASUS AURA Extension Card HAL 1.1.0.18
ASUS AURA Motherboard HAL 1.3.9.0
ASUS Keyboard HAL 1.2.21.0
ASUS MB Peripheral Products 1.0.40
ASUS Mouse HAL 1.2.0.53
AacAudioHal 1.3.47.0
AacVGA 0.0.4.3
KingstonDram 1.1.18
AURA DRAM Component 1.1.23
ENE RGB HAL 1.1.40.3
ENE_EHD_M2_HAL 1.0.10.1
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.5
Patriot Viper M2 SSD RGB 1.1.0.2
Universal Holtek RGB DRAM 1.0.0.4
WD_BLACK AN1500 1.0.14.0

Please refer to the list of supported products here:
https://www.asus.com/support/FAQ/1042459

The motherboard and GPU are not supported, Aura Terminal is supported. If there's an issue, then please record a log then submit a form. Thanks.


TheEternaL wrote:
Hello Support ASUS.
Dear Asus Company. When will there be full support for all devices?
Not Support Device, Aura Creator Ver 3.4.3

ASUS ROG RAMPAGE V EDITION 10, Not full support ( Panel edge ).
ASUS ROG Aura Terminal, Not Support.
ASUS ROG GTX 1xxx Series (My ASUS ROG STRIX GTX 1080Ti, Not Support.

96822

Give us full support please.

Item Version
---- -------
Armoury Crate UWP App 5.3.4.0
ROG Live Service 1.6.4.0
Aura Service (Lighting Service) 3.05.78
Armoury Crate lite service 5.3.3
Aura Wallpaper Service Not installed
ASUS AIOFan HAL 1.1.50.0
ASUS AURA Extension Card HAL 1.1.0.18
ASUS AURA Motherboard HAL 1.3.9.0
ASUS Keyboard HAL 1.2.21.0
ASUS MB Peripheral Products 1.0.40
ASUS Mouse HAL 1.2.0.53
AacAudioHal 1.3.47.0
AacVGA 0.0.4.3
KingstonDram 1.1.18
AURA DRAM Component 1.1.23
ENE RGB HAL 1.1.40.3
ENE_EHD_M2_HAL 1.0.10.1
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.5
Patriot Viper M2 SSD RGB 1.1.0.2
Universal Holtek RGB DRAM 1.0.0.4
WD_BLACK AN1500 1.0.14.0
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

TheEternaL
Level 9
Hello Support ASUS.

There is device support in Armory Crate, but no support in Aura Creator.
Why do you say that there is no support for the Motherboard and Video Card, if Armory Crate supports them and Aura Creator does not?

Aura Creator:
96832
96833
96834

ASUS ROG RAMPAGE V EDITION 10, Not full support in Aura Creator ( light not working Panel edge ).
ASUS ROG Aura Terminal, Not Support in Aura Creator.
ASUS ROG GTX 1xxx Series (My ASUS ROG STRIX GTX 1080Ti, Not Support in Aura Creator.

Armory Crate:
96835

ASUS ROG RAMPAGE V EDITION 10, Support in Armory Crate.
ASUS ROG Aura Terminal, Support in Armory Crate.
ASUS ROG GTX 1xxx Series (My ASUS ROG STRIX GTX 1080Ti, Support in Armory Crate.

Log File:
https://cloud.mail.ru/public/bEcF/yXq6Ftg4J

Item Version
---- -------
Armoury Crate UWP App 5.3.4.0
ROG Live Service 1.6.4.0
Aura Service (Lighting Service) 3.05.78
Armoury Crate lite service 5.3.3
Aura Wallpaper Service Not installed
ASUS AIOFan HAL 1.1.50.0
ASUS AURA Extension Card HAL 1.1.0.18
ASUS AURA Motherboard HAL 1.3.9.0
ASUS Keyboard HAL 1.2.21.0
ASUS MB Peripheral Products 1.0.40
ASUS Mouse HAL 1.2.0.53
AacAudioHal 1.3.47.0
AacVGA 0.0.4.3
KingstonDram 1.1.18
AURA DRAM Component 1.1.23
ENE RGB HAL 1.1.40.3
ENE_EHD_M2_HAL 1.0.10.1
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.5
Patriot Viper M2 SSD RGB 1.1.0.2
Universal Holtek RGB DRAM 1.0.0.4
WD_BLACK AN1500 1.0.14.0