Armoury crate v5.3.4.0 / aura creator v3.4.3.0 [report here if any issues]

[MasterC]

A new Armoury Crate major release was just released.
Please install using Armoury Crate Installer v3.2.3.0
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/ArmouryCrateInstallTool.zip
The full installation package:
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Full_Installation_Package.zip

Armoury Crate - Core service updates:
1. Omaha client v1.3.107.89
2. Armoury Crate Lite Service v5.3.1
3. Armoury Crate Service v5.3.1
4. AURA Service (Lighting Service) v3.05.78
5. ROG Live Service v1.6.3.0
6. Aura Layer Manager v0.0.24
7. ASUS Framework v3.1.1.0
8. ASUS Core SDK v2.00.14
9. ASUS Core SDK plug-in v1.01.10

Armoury Crate - New features:
1. Added “Virtual Pet� feature for ROG products
2. Added Adobe campaign reminder (for compatible models)
3. Added ASUS eShop, ROG SAGA, ROG Discord shortcut for selected regions under "News" page
4. Added quick survey for AniMe Matrix Editor feature

Armoury Crate - Bug fixes & Enhancements:
1. Enhanced installation and update process
2. Enhanced Motherboard and Graphic card series product registration behavior
3. Improve “Check version� process performance
4. Modified motherboard “Dashboard� system storage info UI
5. Added Content Platform - newly added content notice
6. Fixed critical device update failed issue
7. UI flow & GUI layout enhancements
8. Other bugs fixes

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Uninstall Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (do not remove manually)
DO NOT delete files manually after uninstalling Armoury Crate
DO NOT modify the registry
Try to perform a power cycle to resolve lighting issues (shutdown and unplug power supply for at least 60 seconds)
Forms MUST be completed and submitted in order to be processed.
Forms from non-forum members will NOT be processed
Must post a brief description in this thread (do this before filling in a form) to receive status updates.


Uninstall Tool - v2.1.5.0
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Uninstall_Tool.zip

Must read before reporting issues:
1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock used to be stable)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online form: https://forms.gle/avm5rErVYfp4LtEs6
9. Save the link to the form in case additional files need to be uploaded

Log Collection Tool (must attach to your form) - Instructions

First, check the Record log box to start recording
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice.
Stop the recording
Remember to upload this log file to the Google Form (change file extension to .txt first)

_______________________________________________________________________________________________________________________________________________

To check if your product is supported in Armoury Crate
https://www.asus.com/us/support/FAQ/1042459
_______________________________________________________________________________________________________________________________________________

Installation Error?
Download and install Armoury Crate Lite Log Tool v1.0.6.0
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Lite_Log_Tool.zip
Refer to instructions
https://www.asus.com/support/FAQ/1041654/
Fill in the Google Form and attach the generated log there.

[n0xlf]

Sorry, that is a limitation not an error.

My ROG Claymore can only display green on the bottom ROG logo when Aura sync'd. The keyboard seems fine, as I can display all colors correctly when not Aura sync'd.

Item Version
---- -------
Armoury Crate UWP App 5.3.4.0
ROG Live Service 1.6.4.0
Aura Service (Lighting Service) 3.05.78
Armoury Crate lite service 5.3.3
Aura Wallpaper Service Not installed
ASUS AIOFan HAL 1.1.50.0
ASUS AURA Extension Card HAL 1.1.0.18
ASUS AURA Motherboard HAL 1.3.7.0
ASUS Keyboard HAL 1.2.13.0
ASUS MB Peripheral Products 1.0.40
ASUS Mouse HAL 1.2.0.47
ASUS MousePad HAL 1.0.3.5
AacAudioHal 1.3.46.0
AacDisplay 1.2.27
AacVGA 0.0.5.5
KingstonDram 1.1.16
AURA DRAM Component 1.1.23
ENE RGB HAL 1.1.40.3
ENE_EHD_M2_HAL 1.0.9.12
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.5
Patriot Viper M2 SSD RGB 1.1.0.2
Universal Holtek RGB DRAM 1.0.0.4
WD_BLACK AN1500 1.0.14.0

[MasterC]

Sorry, that is a limitation not an error.

n0xlf wrote:
My ROG Claymore can only display green on the bottom ROG logo when Aura sync'd. The keyboard seems fine, as I can display all colors correctly when not Aura sync'd.

Item Version
---- -------
Armoury Crate UWP App 5.3.4.0
ROG Live Service 1.6.4.0
Aura Service (Lighting Service) 3.05.78
Armoury Crate lite service 5.3.3
Aura Wallpaper Service Not installed
ASUS AIOFan HAL 1.1.50.0
ASUS AURA Extension Card HAL 1.1.0.18
ASUS AURA Motherboard HAL 1.3.7.0
ASUS Keyboard HAL 1.2.13.0
ASUS MB Peripheral Products 1.0.40
ASUS Mouse HAL 1.2.0.47
ASUS MousePad HAL 1.0.3.5
AacAudioHal 1.3.46.0
AacDisplay 1.2.27
AacVGA 0.0.5.5
KingstonDram 1.1.16
AURA DRAM Component 1.1.23
ENE RGB HAL 1.1.40.3
ENE_EHD_M2_HAL 1.0.9.12
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.5
Patriot Viper M2 SSD RGB 1.1.0.2
Universal Holtek RGB DRAM 1.0.0.4
WD_BLACK AN1500 1.0.14.0

[mobinseven]

LogToolLite log received, processing

ASUS ROG Strix G533ZW LN060 Gaming Laptop

Armoury Crate was working (Was installed with ArmouryCrateInstaller_3.2.2.3) for almost 2 months.

A few weeks ago, it started to show "Armourt Crate Installer Preparing the Installation" window stuck at this state:



Which after a few minutes without any progress shows the following:



Which reads "Installation failed (Error code: 601)".

I have tried:

• Uninstallation with Armoury Crate Uninstall Tool V2.1.5.0
  
• Trying with updated installer ArmouryCrateInstaller_3.2.3.0
  
• Disabling Armoury Crate Interface in BIOS settings
  

I have found such log file in AC temp files:

2022-10-30 18:58:24; Critical; ARMOURY CRATE Matrix; 8100; 2] ----------------------------------------------------------------------------------------------------
2022-10-30 18:58:24; Critical; ARMOURY CRATE Matrix; 8100; 2] [10/30/2022 6:58:24 PM]
2022-10-30 18:58:24; Critical; ARMOURY CRATE Matrix; 8100; 2] Gaming Center Version : 5.3.4.0
2022-10-30 18:58:24; Critical; ARMOURY CRATE Matrix; 8100; 2] OS Version Build : 22000
2022-10-30 18:58:24; Critical; ARMOURY CRATE Matrix; 8100; 2] ----------------------------------------------------------------------------------------------------
2022-10-30 18:58:25; Error; [GridPlugin.ToolsPage.SupportExtensionService]; 8100; 5] (168)[SupportExtensionService] response = fail
2022-10-30 18:58:25; Error; [GridPlugin.ToolsPage.SupportExtensionService]; 8100; 5] (232)[SupportExtensionService] response = fail
2022-10-30 18:58:33; Error; CoreManager; 8100; 3] (8222)Query timeout with MotherBoard Extension Service .
2022-10-30 18:58:52; Error; ACSetupConnectionService; 8100; 9] (27201)Connect ACSetup Fail
2022-10-30 18:58:57; Error; ACSetupConnectionService; 8100; 3] (32205)Connect ACSetup Fail
2022-10-30 18:59:02; Error; ACSetupConnectionService; 8100; 9] (37222)Connect ACSetup Fail
2022-10-30 18:59:07; Error; ACSetupConnectionService; 8100; 4] (42230)Connect ACSetup Fail
2022-10-30 18:59:12; Error; ACSetupConnectionService; 8100; 16] (47244)Connect ACSetup Fail
2022-10-30 18:59:17; Error; ACSetupConnectionService; 8100; 16] (52256)Connect ACSetup Fail
2022-10-30 18:59:22; Error; ACSetupConnectionService; 8100; 7] (57268)Connect ACSetup Fail
2022-10-30 18:59:27; Error; ACSetupConnectionService; 8100; 15] (62284)Connect ACSetup Fail
2022-10-30 18:59:32; Error; ACSetupConnectionService; 8100; 7] (67287)Connect ACSetup Fail
2022-10-30 18:59:37; Error; ACSetupConnectionService; 8100; 16] (72302)Connect ACSetup Fail
2022-10-30 18:59:42; Error; ACSetupConnectionService; 8100; 15] (77305)Connect ACSetup Fail
2022-10-30 18:59:47; Error; ACSetupConnectionService; 8100; 15] (82311)Connect ACSetup Fail
2022-10-30 18:59:52; Error; ACSetupConnectionService; 8100; 16] (87325)Connect ACSetup Fail
2022-10-30 18:59:57; Error; ACSetupConnectionService; 8100; 16] (92334)Connect ACSetup Fail
2022-10-30 19:00:02; Error; ACSetupConnectionService; 8100; 16] (97337)Connect ACSetup Fail
2022-10-30 19:00:07; Error; ACSetupConnectionService; 8100; 7] (102347)Connect ACSetup Fail
2022-10-30 19:00:12; Error; ACSetupConnectionService; 8100; 7] (107351)Connect ACSetup Fail
2022-10-30 19:00:17; Error; ACSetupConnectionService; 8100; 7] (112355)Connect ACSetup Fail
2022-10-30 19:00:22; Error; ACSetupConnectionService; 8100; 7] (117369)Connect ACSetup Fail
2022-10-30 19:00:27; Error; ACSetupConnectionService; 8100; 15] (122381)Connect ACSetup Fail
2022-10-30 19:00:32; Error; ACSetupConnectionService; 8100; 15] (127393)Connect ACSetup Fail
2022-10-30 19:00:37; Error; ACSetupConnectionService; 8100; 15] (132405)Connect ACSetup Fail
2022-10-30 19:00:42; Error; ACSetupConnectionService; 8100; 16] (137419)Connect ACSetup Fail
2022-10-30 19:00:47; Error; ACSetupConnectionService; 8100; 7] (142428)Connect ACSetup Fail
2022-10-30 19:00:52; Error; ACSetupConnectionService; 8100; 7] (147436)Connect ACSetup Fail
2022-10-30 19:00:57; Error; ACSetupConnectionService; 8100; 2] (152444)it does not connect to ACSetup

[xBRuN0]

xBRuN0 wrote:
So I have an issue for which I didn't find anything on the forums.

For a few updates now my GPU is listed in the Aura Creator, but whenever I click apply the GPU is black, no effects, despite what I setup.
However if I select the effects from Armoury Crate then the GPU lights up normal. Is there any fix for this?

Sorry to bring it up again, is there a fix forthis, or does anyone else have this issue?

[Dicehunter]

Please fill in a form, thanks.

Put together a Z790 rig with 13900K 2 days ago, Clean install of Windows 11, All up to date drivers etc... thought I'd take a gamble with an Asus board but yikes, Armoury will simply not work, Apparently some service is missing and also it's not connected to the net according to a pop up box.

I've uninstalled, Reinstalled but this software is simply terrible, Asus, You need to invest money into decent software devs, Your current ones are awful and this level of non-quality in your software has been the same since the socket 775 days.

[PWN3D_]

Please report only one issue at a time (per form) and provide a video if you can. Thanks.

Ok so after a few days of testing after swapping a x470 F Gaming by x570 Dark hero, and 3700X by a 5800x3D, I still have the same issue with it:

-Missing some devices on devices list at startup at random, (it's still often the Balteus QI or the Throne QI); restarting RogLiveService fix it
-Rog Terminal and Rog Spotlight naming wrong in Aura Sync Tab after a Restart of the computer ( "Unknown" for Rog Terminal and "AacTerminalHal" for Rog Sportlight) but the lightning and the sync still working fine; I still need to restart RogLiveService to fix it.
-Rog Terminal missing from Device list, but I guess it's due to the wrong naming of the device after a reboot. Restart RogLiveService make it reapears again.
-Blinking at startup with AuraWallpaper active.

The only thing that seems to work now is the ARGB Header. It's still change in names in the Aura Sync tab from ARGB Led Strip to ARGB Header if the PC was rebooted with the RGB light set to Dark, but It doesn't vanish from Aura Creator now, so I guess it's fine?

Related to Armoury crate I would like some attention to this two topics about the Rog Chakram X and iit's dongle that still need an firmware update BADLY:
https://rog.asus.com/forum/showthread.php?130926-ROG-Chakram-X-wierd-behaviour-when-an-other-control...
https://rog.asus.com/forum/showthread.php?130327-ROG-Chakram-X-QI-Charge-issue-in-2-4GHz-mode



Item Version
---- -------
Armoury Crate UWP App 5.3.4.0
ROG Live Service 1.6.4.0
Aura Service (Lighting Service) 3.05.78
Armoury Crate lite service 5.3.3
Aura Wallpaper Service 1.3.5.0
ASUS AIOFan HAL 1.1.50.0
ASUS AURA Extension Card HAL 1.1.0.18
ASUS AURA Motherboard HAL 1.3.7.0
ASUS AURA Odd Component 1.0.9.0
ASUS Aac_GmAcc HAL 1.0.10.0
ASUS Keyboard HAL 1.2.13.0
ASUS MB Peripheral Products 1.0.40
ASUS Mouse HAL 1.2.0.47
ASUS MousePad HAL 1.0.3.5
AacAudioHal 1.3.46.0
AacDisplay 1.2.27
AacVGA 0.0.5.5
KingstonDram 1.1.16
AURA DRAM Component 1.1.23
CorsairAsusPlugin 2.0.0
ENE RGB HAL 1.1.40.3
ENE_EHD_M2_HAL 1.0.9.12
ENE_QSI_Loki_HAL 1.0.3.0
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.5
Patriot Viper M2 SSD RGB 1.1.0.2
Universal Holtek RGB DRAM 1.0.0.4
WD_BLACK AN1500 1.0.14.0

[Cedltun]

Form and log received. Need to remove XTUService, tool provided.

After uninstalling and reinstalling Armory Crate and Aura Sync following the instructions in the 5.3.4 thread, XTUService is again crashing every 10-20 seconds. All system settings (clocks/frequency) are stock and I've tired uninstall/reinstall multiple times (with the uninstall tool) and the problem is consistent.

Edit: Form, log and event viewer snapshot submitted.

[anxs220]

Please report in forms so we can help you.

Same here,
Laptop Asus Rog Zephyrus GX502GW

[lightknightrr]

Please report in forms so we can help you.

Getting an "Unknown error with the content. Please try to restart Armoury Crate" error when I click on Tools inside AC.

I've already reinstalled Windows once because of this error. I'd prefer not to have to do it again. As such, is there a way to manually clear AC's cache / settings?

[sfdmark]

Please report single issues in forms so we can help you, this is not a feedback thread.

After so many years normally someone would expect this software to work properly and be able to control Leds and other things of ASUS hardware. Unfortunately it still has bugs and barely works. Pity for a hardware that costs well above 2K euros in my country!
My motherboard is a fresh x670e crosshair Hero with ryzen 9 7950x, 32 GB Skil (aura compatible), Asus Tuf OC 3080ti . When armoury is removed from the system everything is working flawless and the machine is superfast. However that's not an option because I cannot control lightning at all, not that I can with it installed but at least I am trying. As soon as it installs it detects everything and you can control lightning and read motherboard sensors. Problem is , that occasionally and not very rare, the machine "hangs" during boot just before entering windows. In reality it does not hang. It is trying to initiate Armoury services and most of the times cannot detect the graphics card leds or something similar to that, forcing the Nvidia driver to error. SO basically while the machine doesn't show any picture as a result , it keeps running perfectly. Some other times during boot again, it cannot detect the CPU cooler leds which is Argb connected. and again is producing the same results.
In addition, while booting and after windows log in, the machine becomes un-responsive and choppy for 3-5 secs while loading armoury crate services. Removing armoury with cleaning tools makes it butter smooth. No hung, no stuttering but also no light control.
Also the Aura plug in you guys supply to corsair to be able to control everything though corsair ICUE is not even close to working. Just makes Icue see the devices which in my case is the mobo and the graphics card and then you cant control the light or read the motherboard sensors correctly.
I wonder, how the manufacturer of the motherboard cannot figure out a software solution to work with it. It is like you have assigned the development of it to 3rd party or something...
I was having such problems back at 2019 when I had crosshair 8 formula with AMD x570 and 3950x. You managed to fix Armoury after 6+ months or so for that hardware...I assume hardware is running too fast for software developers to catch up.