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Armoury Crate V5.3.20 won't update Gladius [Resolved]

Hopper64
Level 15
Can't get the update to work on this version. I click update and it does not work.

95192



Item Version
---- -------
Armoury Crate UWP App 5.3.2.0
ROG Live Service 1.6.3.0
Aura Service (Lighting Service) 3.05.76
Armoury Crate lite service 5.3.1
Aura Wallpaper Service 1.3.4.0
ASUS AIOFan HAL 1.1.49.0
ASUS AURA Extension Card HAL 1.1.0.18
ASUS AURA Motherboard HAL 1.3.7.0
ASUS Aac_GmAcc HAL 1.0.9.0
ASUS Keyboard HAL 1.2.10.0
ASUS MousePad HAL 1.0.3.5
AacAudioHal 1.3.46.0
AacDisplay 1.2.27
AacVGA 0.0.4.3
KingstonDram 1.1.12
AURA DRAM Component 1.1.23
ENE RGB HAL 1.1.40.3
ENE_EHD_M2_HAL 1.0.9.12
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.4
Patriot Viper M2 SSD RGB 1.1.0.2
Universal Holtek RGB DRAM 1.0.0.3
WD_BLACK AN1500 1.0.14.0


You can see the Gladius 3 in the device menu, but it is not on the Aura Menu because the device needs the update:



95193





95194



I meant version 5.3.2.0 but it won't let me edit the title.
MZ790A Bios 2002, GSkill F5-8000J3848H16GX2-TZRK, 13900KS, EKWB D5 TBE 300, Seasonic Prime TX-1600 ATX 3.0, Asus Strix 4090 w/ Optimus block, Phanteks Enthoo Elite, Asus Claymore 2, Asus Gladius 3, Asus XG349C, Samsung 990, Windows 11 Pro
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35 REPLIES 35

Hopper64
Level 15
Any suggestions on what to do next? Difficult to use the mouse without proper support. Worked fine before the newest updates.
MZ790A Bios 2002, GSkill F5-8000J3848H16GX2-TZRK, 13900KS, EKWB D5 TBE 300, Seasonic Prime TX-1600 ATX 3.0, Asus Strix 4090 w/ Optimus block, Phanteks Enthoo Elite, Asus Claymore 2, Asus Gladius 3, Asus XG349C, Samsung 990, Windows 11 Pro

cekeu
Level 12
Hello everyone So here it is this morning I decided to try again but with the usb cable of the mouse plugged into a usb 3.0 port on the front of the pc and the update is done like that. It's weird.
What I noticed during previous attempts to update is that when installing the firmware the mouse must disconnect and then reconnect and it is precisely the reconnection of the mouse that does not succeed, it then remains off at this time instead of reconnecting to finish installing the firmware.
By plugging it into the front of the pc the process was successful.

Thank you MasterC for your reminder to send you the log, so although I enabled and saved logging during my last update process it may not be necessary to send it to you anymore since the update has finally succeeded.

Hopper64
Level 15
I tried mine again this morning. Same results. Tried to duplicate your method. No change. Thanks.
MZ790A Bios 2002, GSkill F5-8000J3848H16GX2-TZRK, 13900KS, EKWB D5 TBE 300, Seasonic Prime TX-1600 ATX 3.0, Asus Strix 4090 w/ Optimus block, Phanteks Enthoo Elite, Asus Claymore 2, Asus Gladius 3, Asus XG349C, Samsung 990, Windows 11 Pro

Hopper64
Level 15
Just reinstalled windows since 22h2 was available. Everything working correctly now. My prior windows build was about 5 months old.
MZ790A Bios 2002, GSkill F5-8000J3848H16GX2-TZRK, 13900KS, EKWB D5 TBE 300, Seasonic Prime TX-1600 ATX 3.0, Asus Strix 4090 w/ Optimus block, Phanteks Enthoo Elite, Asus Claymore 2, Asus Gladius 3, Asus XG349C, Samsung 990, Windows 11 Pro

Nate152
Moderator
Hey Hopper64,

Good to hear you got it solved with a windows reinstall.

Thank you for reporting and providing your solution.

Hopper64
Level 15
Thanks for your help. Appreciate your time.
MZ790A Bios 2002, GSkill F5-8000J3848H16GX2-TZRK, 13900KS, EKWB D5 TBE 300, Seasonic Prime TX-1600 ATX 3.0, Asus Strix 4090 w/ Optimus block, Phanteks Enthoo Elite, Asus Claymore 2, Asus Gladius 3, Asus XG349C, Samsung 990, Windows 11 Pro