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Armoury Crate V5.3.20 won't update Gladius [Resolved]

Hopper64
Level 15
Can't get the update to work on this version. I click update and it does not work.

95192



Item Version
---- -------
Armoury Crate UWP App 5.3.2.0
ROG Live Service 1.6.3.0
Aura Service (Lighting Service) 3.05.76
Armoury Crate lite service 5.3.1
Aura Wallpaper Service 1.3.4.0
ASUS AIOFan HAL 1.1.49.0
ASUS AURA Extension Card HAL 1.1.0.18
ASUS AURA Motherboard HAL 1.3.7.0
ASUS Aac_GmAcc HAL 1.0.9.0
ASUS Keyboard HAL 1.2.10.0
ASUS MousePad HAL 1.0.3.5
AacAudioHal 1.3.46.0
AacDisplay 1.2.27
AacVGA 0.0.4.3
KingstonDram 1.1.12
AURA DRAM Component 1.1.23
ENE RGB HAL 1.1.40.3
ENE_EHD_M2_HAL 1.0.9.12
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.4
Patriot Viper M2 SSD RGB 1.1.0.2
Universal Holtek RGB DRAM 1.0.0.3
WD_BLACK AN1500 1.0.14.0


You can see the Gladius 3 in the device menu, but it is not on the Aura Menu because the device needs the update:



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95194



I meant version 5.3.2.0 but it won't let me edit the title.
MZ790A Bios 2002, GSkill F5-8000J3848H16GX2-TZRK, 13900KS, EKWB D5 TBE 300, Seasonic Prime TX-1600 ATX 3.0, Asus Strix 4090 w/ Optimus block, Phanteks Enthoo Elite, Asus Claymore 2, Asus Gladius 3, Asus XG349C, Samsung 990, Windows 11 Pro
349 Views
35 REPLIES 35

Nate152
Moderator
Well, it seems you're doing the update properly, so the only thing I know to do would be to uninstall Armoury Crate with the uninstall tool and install version 3.2.3.0.

You can let the dongle and cable connected with the switch set to 2.4GHz wireless mode when uninstalling/reinstalling.

Select your operating system then click Show all in blue, the uninstall tool is the third download.

https://www.asus.com/supportonly/Armoury%20Crate/HelpDesk_Download/

Once uninstalled, install version 3.2.3.0, then head to the update center.

Shouldn't take too long, I'd be interested to know if this gets your ROG Gladius III to update.

Hopper64
Level 15
I uninstalled and reinstalled twice more. Same results. Left the mouse in the Wi-Fi position with the dongle connected and in the wired position with and without the dongle and no change. It’s stuck now in version 3.2.12.0 for now so I’m shutting it down for now and repeat the process tomorrow, but doubt it will make any difference. Appreciate your help!!
MZ790A Bios 2002, GSkill F5-8000J3848H16GX2-TZRK, 13900KS, EKWB D5 TBE 300, Seasonic Prime TX-1600 ATX 3.0, Asus Strix 4090 w/ Optimus block, Phanteks Enthoo Elite, Asus Claymore 2, Asus Gladius 3, Asus XG349C, Samsung 990, Windows 11 Pro

Nate152
Moderator

Hopper64
Level 15
It simply refreshes the icons for updating the mouse software. It is the same thing in the screenshot in my first post.*
MZ790A Bios 2002, GSkill F5-8000J3848H16GX2-TZRK, 13900KS, EKWB D5 TBE 300, Seasonic Prime TX-1600 ATX 3.0, Asus Strix 4090 w/ Optimus block, Phanteks Enthoo Elite, Asus Claymore 2, Asus Gladius 3, Asus XG349C, Samsung 990, Windows 11 Pro

Hopper64
Level 15
And it's not the latest edition with the download. It's version 5.2.12.0.

95217
MZ790A Bios 2002, GSkill F5-8000J3848H16GX2-TZRK, 13900KS, EKWB D5 TBE 300, Seasonic Prime TX-1600 ATX 3.0, Asus Strix 4090 w/ Optimus block, Phanteks Enthoo Elite, Asus Claymore 2, Asus Gladius 3, Asus XG349C, Samsung 990, Windows 11 Pro

Nate152
Moderator
What's puzzling is in your first screenshot Armoury Crate is showing the latest version.

Something is going on with the updating. I don't know if this might help but you could try resetting the bios to defaults then try installing and updating.

Hopper64
Level 15
Yea. On reinstall as you suggested, the old version is there, not the latest. And it doesn’t seem to want to update. It updated fine before with the current bios settings.
MZ790A Bios 2002, GSkill F5-8000J3848H16GX2-TZRK, 13900KS, EKWB D5 TBE 300, Seasonic Prime TX-1600 ATX 3.0, Asus Strix 4090 w/ Optimus block, Phanteks Enthoo Elite, Asus Claymore 2, Asus Gladius 3, Asus XG349C, Samsung 990, Windows 11 Pro

Hopper64
Level 15
Maybe this explains it:

*https://rog.asus.com/forum/showthread.php?130538-Armoury-Crate-V5-3-2-0-Launch-Delayed
MZ790A Bios 2002, GSkill F5-8000J3848H16GX2-TZRK, 13900KS, EKWB D5 TBE 300, Seasonic Prime TX-1600 ATX 3.0, Asus Strix 4090 w/ Optimus block, Phanteks Enthoo Elite, Asus Claymore 2, Asus Gladius 3, Asus XG349C, Samsung 990, Windows 11 Pro

Nate152
Moderator
That would explain it, so you have the latest version of Armoury Crate for now.

Any luck getting your ROG Gladius III updated?

Hopper64
Level 15
Nope. No change at all. It was always recognized and updated successfully over the last few months. ???

Thanks for your input regardless of the outcome. Much appreciated!*
MZ790A Bios 2002, GSkill F5-8000J3848H16GX2-TZRK, 13900KS, EKWB D5 TBE 300, Seasonic Prime TX-1600 ATX 3.0, Asus Strix 4090 w/ Optimus block, Phanteks Enthoo Elite, Asus Claymore 2, Asus Gladius 3, Asus XG349C, Samsung 990, Windows 11 Pro