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Armoury Crate V5.3.20 won't update Gladius [Resolved]

Hopper64
Level 13
Can't get the update to work on this version. I click update and it does not work.

95192



Item Version
---- -------
Armoury Crate UWP App 5.3.2.0
ROG Live Service 1.6.3.0
Aura Service (Lighting Service) 3.05.76
Armoury Crate lite service 5.3.1
Aura Wallpaper Service 1.3.4.0
ASUS AIOFan HAL 1.1.49.0
ASUS AURA Extension Card HAL 1.1.0.18
ASUS AURA Motherboard HAL 1.3.7.0
ASUS Aac_GmAcc HAL 1.0.9.0
ASUS Keyboard HAL 1.2.10.0
ASUS MousePad HAL 1.0.3.5
AacAudioHal 1.3.46.0
AacDisplay 1.2.27
AacVGA 0.0.4.3
KingstonDram 1.1.12
AURA DRAM Component 1.1.23
ENE RGB HAL 1.1.40.3
ENE_EHD_M2_HAL 1.0.9.12
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.4
Patriot Viper M2 SSD RGB 1.1.0.2
Universal Holtek RGB DRAM 1.0.0.3
WD_BLACK AN1500 1.0.14.0


You can see the Gladius 3 in the device menu, but it is not on the Aura Menu because the device needs the update:



95193





95194



I meant version 5.3.2.0 but it won't let me edit the title.
MZ790E Bios 0904, GSkill F5-7800J3646H16GX2-TZ5RK, 13900KS, EKWB D5 TBE 300, Corsair 1600i, Asus Strix 4090 w/ Optimus block, Phanteks Enthoo Elite, Claymore 2, Gladius 3, XG349C, Samsung 990, Windows 11 Pro
35 REPLIES 35

Nate152
Moderator
Hi Hopper64,

Make sure you have the wireless dongle connected to a usb port and the cable connected to your ROG Gladius III and a usb port.

You might need to set the wireless switch on the ROG Gladius III to OFF or 2.4GHz wireless mode.

Then try the update.

Hopper64
Level 13
I will try that when I get off work and let you know. Thanks!!
MZ790E Bios 0904, GSkill F5-7800J3646H16GX2-TZ5RK, 13900KS, EKWB D5 TBE 300, Corsair 1600i, Asus Strix 4090 w/ Optimus block, Phanteks Enthoo Elite, Claymore 2, Gladius 3, XG349C, Samsung 990, Windows 11 Pro

Nate152
Moderator
You're welcome,

All is working well with Armoury Crate version 5.3.2.0.

I'm using three ROG mice.

Click the pic to make it bigger.
95202

Hopper64
Level 13
I tried that but no change. I have updated previously and prompted to add the dongle with a FW update but not with just software only. I still tried it but it still refuses to update. No change in outcome. Thanks.
MZ790E Bios 0904, GSkill F5-7800J3646H16GX2-TZ5RK, 13900KS, EKWB D5 TBE 300, Corsair 1600i, Asus Strix 4090 w/ Optimus block, Phanteks Enthoo Elite, Claymore 2, Gladius 3, XG349C, Samsung 990, Windows 11 Pro

Hopper64
Level 13
Tried my older Gladius II origin. Same result. Won’t update.
MZ790E Bios 0904, GSkill F5-7800J3646H16GX2-TZ5RK, 13900KS, EKWB D5 TBE 300, Corsair 1600i, Asus Strix 4090 w/ Optimus block, Phanteks Enthoo Elite, Claymore 2, Gladius 3, XG349C, Samsung 990, Windows 11 Pro

Nate152
Moderator
Have you tried the wireless switch to 2.4GHz wireless and OFF?

Does it give you any message about the update?

Hopper64
Level 13
I tried the wireless switch and no change. I don't see an OFF button on this mouse. There's a switch for bluetooth, wireless, and a setting in the middle for the wired connection, but no off button. Nothing in the manual as well on an off button.
MZ790E Bios 0904, GSkill F5-7800J3646H16GX2-TZ5RK, 13900KS, EKWB D5 TBE 300, Corsair 1600i, Asus Strix 4090 w/ Optimus block, Phanteks Enthoo Elite, Claymore 2, Gladius 3, XG349C, Samsung 990, Windows 11 Pro

Nate152
Moderator
Yes my mistake, it would be wired.

So, you've tried with the switch to both wired and 2.4GHz wireless mode and neither get you to update.

Normally, you'd set the switch to 2.4GHz wireless mode, connect the cable to your mouse and pc and do the update in Armoury crate.

If it's not updating, I wonder if a simple restart of your pc might get it to update.

Try using motherboard usb ports for the dongle and cable. If you're using a usb-c port, try another usb port.

Hopper64
Level 13
Tried a different USB port. No change. Tried Wi-Fi setting and wired setting with dongle in different ports. No change. I had an older gladius II origin. It won’t update that either. Same behavior.
MZ790E Bios 0904, GSkill F5-7800J3646H16GX2-TZ5RK, 13900KS, EKWB D5 TBE 300, Corsair 1600i, Asus Strix 4090 w/ Optimus block, Phanteks Enthoo Elite, Claymore 2, Gladius 3, XG349C, Samsung 990, Windows 11 Pro