08-07-2022 03:00 AM
08-18-2022 08:22 AM
2022-08-18 17:09:52; Critical; ARMOURY CRATE Matrix; 4716; 2] ----------------------------------------------------------------------------------------------------
2022-08-18 17:09:52; Critical; ARMOURY CRATE Matrix; 4716; 2] [8/18/2022 5:09:52 PM]
2022-08-18 17:09:52; Critical; ARMOURY CRATE Matrix; 4716; 2] Gaming Center Version : 5.2.12.0
2022-08-18 17:09:52; Critical; ARMOURY CRATE Matrix; 4716; 2] OS Version Build : 19045
2022-08-18 17:09:52; Critical; ARMOURY CRATE Matrix; 4716; 2] ----------------------------------------------------------------------------------------------------
2022-08-18 17:10:04; Error; [GridPlugin.ToolsPage.SupportExtensionService]; 4716; 8] (12448)[SupportExtensionService] response = fail
2022-08-18 17:10:08; Error; [GridPlugin.ToolsPage.SupportExtensionService]; 4716; 8] (16507)[SupportExtensionService] response = fail
2022-08-18 17:10:09; Error; CoreManager; 4716; 3] (16803)Query timeout with MotherBoard Extension Service .
2022-08-18 17:10:18; Error; ACSetupConnectionService; 4716; 7] (25965)Connect ACSetup Fail
2022-08-18 17:10:23; Error; ACSetupConnectionService; 4716; 2] (30967)it does not connect to ACSetup
2022-08-18 17:11:30; Critical; ARMOURY CRATE Matrix; 14396; 2] ----------------------------------------------------------------------------------------------------
2022-08-18 17:11:30; Critical; ARMOURY CRATE Matrix; 14396; 2] [8/18/2022 5:11:30 PM]
2022-08-18 17:11:30; Critical; ARMOURY CRATE Matrix; 14396; 2] Gaming Center Version : 5.2.12.0
2022-08-18 17:11:30; Critical; ARMOURY CRATE Matrix; 14396; 2] OS Version Build : 19045
2022-08-18 17:11:30; Critical; ARMOURY CRATE Matrix; 14396; 2] ----------------------------------------------------------------------------------------------------
2022-08-18 17:11:40; Error; [GridPlugin.ToolsPage.SupportExtensionService]; 14396; 7] (10368)[SupportExtensionService] response = fail
2022-08-18 17:11:44; Error; CoreManager; 14396; 4] (14423)Query timeout with MotherBoard Extension Service .
2022-08-18 17:11:44; Error; [GridPlugin.ToolsPage.SupportExtensionService]; 14396; 7] (14423)[SupportExtensionService] response = fail
2022-08-18 17:12:22; Error; ACSetupConnectionService; 14396; 10] (51725)Connect ACSetup Fail
2022-08-18 17:12:33; Error; ACSetupConnectionService; 14396; 22] (62916)Error, ErrorCode: 502
08-18-2022 10:53 AM
[08/18/22 19:45:56.688][AsusUpdate:asupdate][19388:2688][{079B2A6C-DC82-42E3-94B6-9B36E683D464}][has_update 1][force 0][manual 1][auto 1]
[08/18/22 19:45:56.689][AsusUpdate:asupdate][19388:2688][{8688A0D0-9F6E-43CB-BE68-5AD0101B8DCC}][has_update 0][force 0][manual 1][auto 0]
[08/18/22 19:45:56.690][AsusUpdate:asupdate][19388:2688][{2D87BFB6-C184-4A59-9BBE-3E20CE797631}][has_update 0][force 0][manual 1][auto 0]
[08/18/22 19:45:56.700][AsusUpdate:asupdate][19388:2688][DownloadManager::DoDownloadPackage][appid={079B2A6C-DC82-42E3-94B6-9B36E683D464}; version=1.3.107.85; package_name=12663-DA6G4H-a1059de47ea682601547df516c6e95fb.zip]
[08/18/22 19:45:56.702][AsusUpdate:asupdate][19388:2688][starting download][from 'https://dlcdn-rogboxbu2.asus.com/pub/ASUS/APService/Gaming/SYS/ROGS/12663-DA6G4H-a1059de47ea682601547df516c6e95fb.zip'][to 'C:\Users\Anthony\AppData\Local\Temp\{AD0DE06C-363A-4226-B962-6CD3773801C0}-12663-DA6G4H-a1059de47ea682601547df516c6e95fb.zip']
[08/18/22 19:45:56.705][AsusUpdate:asupdate][19388:2688][detected configurations][
priority=2, source=direct, direct connection
priority=0, source=auto, wpad=1, script=
]
[08/18/22 19:45:56.705][AsusUpdate:asupdate][19388:2688][Send]https://dlcdn-rogboxbu2.asus.com/pub/ASUS/APService/Gaming/SYS/ROGS/12663-DA6G4H-a1059de47ea68260154...[request=][filename=C:\Users\Anthony\AppData\Local\Temp\{AD0DE06C-363A-4226-B962-6CD3773801C0}-12663-DA6G4H-a1059de47ea682601547df516c6e95fb.zip]
[08/18/22 19:45:56.705][AsusUpdate:asupdate][19388:2688]
[08/18/22 19:45:56.795][AsusUpdate:asupdate][19388:2688][Send response received][result 0x0][status code 200][]
[08/18/22 19:45:56.800][AsusUpdate:asupdate][19388:2688][DownloadManager::CachePackage failed][0xa043050d]
[08/18/22 19:45:56.802][AsusUpdate:asupdate][19388:2688][starting download][from 'https://dlcdn-rogboxbu2.asus.com.cn/pub/ASUS/APService/Gaming/SYS/ROGS/12663-DA6G4H-a1059de47ea682601547df516c6e95fb.zip'][to 'C:\Users\Anthony\AppData\Local\Temp\{AD0DE06C-363A-4226-B962-6CD3773801C0}-12663-DA6G4H-a1059de47ea682601547df516c6e95fb.zip']
[08/18/22 19:45:56.805][AsusUpdate:asupdate][19388:2688][detected configurations][
priority=2, source=direct, direct connection
priority=0, source=auto, wpad=1, script=
]
[08/18/22 19:45:56.805][AsusUpdate:asupdate][19388:2688][Send]https://dlcdn-rogboxbu2.asus.com.cn/pub/ASUS/APService/Gaming/SYS/ROGS/12663-DA6G4H-a1059de47ea68260...[request=][filename=C:\Users\Anthony\AppData\Local\Temp\{AD0DE06C-363A-4226-B962-6CD3773801C0}-12663-DA6G4H-a1059de47ea682601547df516c6e95fb.zip]
[08/18/22 19:45:56.805][AsusUpdate:asupdate][19388:2688]
[08/18/22 19:46:02.905][AsusUpdate:asupdate][19388:2688][Send response received][result 0x0][status code 200][]
[08/18/22 19:46:02.910][AsusUpdate:asupdate][19388:2688][DownloadManager::CachePackage failed][0xa043050d]
08-23-2022 12:40 AM
roger123 wrote:
Also, the following file is detected as a virus by Windows defender : https://dlcdn-rogboxbu2.asus.com.cn/pub/ASUS/APService/Gaming/SYS/ROGS/12663-DA6G4H-a1059de47ea68260...
I've found the URL inside "AsusUpdate.log"
08-19-2022 07:06 AM
08-19-2022 07:57 PM
08-20-2022 05:42 PM
08-22-2022 11:50 PM
d4m4g3 wrote:
I'm having issues with this.
I try to log in with my account, Global Services, but after that it keeps "Redirecting" forever, can't log in at all.
Of course, the credential are fine. The app is connected to the internet, nothing blocking it, it updates and so on.
Any ideas why?
08-22-2022 11:48 PM
RafaelRabeloM wrote:
Here it is my case:
I'm in love with ASUS ROG Hardware and also I used to be happy with AC with my past motherboard (Rog Strix z690-E) everything was running great. Then I decided to upgrade my motherboard to Rog Maximus z690 Extreme, fresh installed my OS and apps, windows updates, drivers updates, etc. Everything was running great, so happy with my new motherboard and its displays, I actually could finally OC my RAM to 6000 with no porblems (with z690-E never could pass 5600).
Then I installed AC and Oh my.... the CHAOS started... windows started to act 'strange', a couple of blue screens, every time i rebooted the pc I was getting 00 or 55 Q-Code errors, I saw that the RGB lights of the RAM where freezing from time to time and I was driving crazy to the point to RMA my motherboard, change RAM, check CPU, PSU, etc.. I don't know why i was blaming the hardware if the hardware was running great until AC installation.
After a couple of days of frustration the new AC v5.2.12.0 appeared in AC app and I decided to update it and Oh lord BLACK SCREEN after I updated, almost every single module within the app was crashing, I never could run AC again in a estable mode and that forced me to delete it... And guess what? My PC was performing smoothly again!!!!!!! I gave it another change an reinstalled the using ArmouryCrateInstalle 3.2.2.3 and this time with more stability BUT again with certain strange behavior around and the 00/55 q-code errores came back again so I decided to uninstall it again.
It's been 10 days without AC and 0 errors with my PC. I'm Happy but Sad at the same time to see that the software part is driving peple crazy. In my case I spent a good money with the new motherboard and the only option I have to modify the anime displays and integrated ARGB are with AC software. What a shame really because I don't know what to do.
Here are my specs:
- MB Bios 1720
- Intel Core i9-12900K
- Rog Strix LCII 360 ARGB
- Rog Strix RTX 3080Ti O12G
- G.Skill F5-6000J4040F16GX2
- 2 x Samsung 980 NVMe PRO 1 TB
- Rog Thor 1000 PII PSU
- Rog Strix Helios
- Windows 11 Pro
Here what I've done to fix the problem with AC with no success:
- Update Bios from 1601 to 1720
- Re-install Windows
- Re-install Hardware drivers
- Change RAM
- No Overclocking RAM
- Update AC software
- Re-install AC software
- Check PSU with PSU Tester
- Disconnect and Reconnect every single cable on the motherboard
- Disconnect RGB connectors and leave only ARGB ones
- Checked screws tightness CPU and Motherboard
- I read almost every single Forum
As you can imagine I've spent so many hours trying to fix this and the only thing that REALLY WORKED is Uninstall the AC software. Really ASUS????? Is there nothing we can do with your buggy software?:mad:
08-18-2022 12:45 PM