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Armoury Crate v5.2.12.0 / Aura Creator v3.4.3.0 [Report here if any issues]

MasterC
Community Admin
Community Admin
A new major release was just released.
Please install using Armoury Crate Installer v3.2.2.3
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/ArmouryCrateInstallTool.zip

Armoury Crate v5.2.12.0 - Core service updates:
1. Armoury Crate Lite Service v5.2.10
2. Armoury Crate Service v5.2.10
3. AURA Service (Lighting Service) v3.05.66
4. ROG Live Service v1.5.10.0

Aura Creator v3.4.3.0 - Core service updates:
1. Armoury Crate Lite Service v5.2.10
2. Armoury Crate Service v5.2.10
3. AURA Service (Lighting Service) v3.05.66
4. ROG Live Service v1.5.10.0

Armoury Crate v5.2.12.0 - New features:
1. Added "Multiple display & slideshow mode" in Aura Wallpaper
2. Added Ukrainian support
3. [Laptop] Added "GameVisual" OSD config
4. [Laptop] Added "Overclocking control" for system configuration
5. [Motherboard] Added "Aura Sync mode" for AniMe Matrix Motherboards
6. Usability enhancements

Aura Creator v3.4.3 - New features:
1. Added Ukrainian support
2. Added AniMe Matrix Motherboard Aura Sync mode support
3. Added Aura Wallpaper multiple displays support
4. Enhanced the UI of available devices list

Armoury Crate v5.2.12.0 - Bug fixes & Enhancements:
1. Wireless device firmware update flow enhancement
2. Improved Aura Ready game lighting effect performance
3. Fixed incorrect device name display issue
4. Fixed Update Center - sometimes cannot process update correctly issue
5. Fixed wireless device battery panel detection and status error
6. Fixed access to device page in Spanish issue
7. Fixed Aura Sync device list doesn't show all connected devices issue
8. Fixed "Service error" issue for specific platform
9. [Mouse] Fixed DPI value cannot save when switching by hotkey
10. [Keyboard] Fixed cannot enter the device page in Turkish and English (UK)
11. [Keyboard] Fixed cannot set key change function in Spanish display
12. UI flow & GUI layout enhancements
13. Other bugs fixes

Aura Creator v3.4.3.0 - Bug fixes & Enhancements:
1. Fixed no effect for some devices when applying Music effect with audio spectrum style and the fifth effect style

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Uninstall Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (do not remove manually)
DO NOT delete files manually after uninstalling Armoury Crate
DO NOT modify the registry

Forms MUST be completed and submitted in order to be processed.

Uninstall Tool - v2.1.4
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Uninstall_Tool.zip

Must read before reporting issues:
1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock used to be stable)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online form: https://forms.gle/2fEHtZFG3PzjMfzK7
9. Save the link to the form in case additional files need to be uploaded

Log Collection Tool (must attach to your form) - Instructions
94519
First, check the Record log box to start recording
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice.
Stop the recording
Remember to upload this log file to the Google Form (change file extension to .txt first)

_______________________________________________________________________________________________________________________________________________

To check if your product is supported in Armoury Crate
https://www.asus.com/us/support/FAQ/1042459
_______________________________________________________________________________________________________________________________________________

Installation Error?
Download and install Armoury Crate Lite Log Tool v1.0.6.0
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Lite_Log_Tool.zip
Refer to instructions
https://www.asus.com/support/FAQ/1041654/
Post a quick description of your issue here, direct message me with the cloud link to the log file.
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin
35,959 Views
137 REPLIES 137

MasterC@ROG wrote:
Is your system overclocked? Where did you find the ACLS install package? Users are not supposed to install this individually...

See the "Installation Error?" section in the original post, and message me the log directly. Thanks.


It is on my PC inside "C:\Program Files (x86)\ASUS\Superset1\SupersetPackage\common\APP\ArmouryCrateService".

Also, using the offline installer, I have an older version of the AC, which doesn't detect any device but at least the application is starting.

It shows that the AC service is missing too :


Item Version
---- -------
Armoury Crate UWP App 5.0.11.0
ROG Live Service 1.5.10.0
AURA Service (Lighting Service) 3.05.29
Armoury Crate service Not installed
AacVGA 0.0.5.3
ASUS AURA Extension Card HAL 1.1.0.18
ASUS Mouse HAL 1.2.0.46
AacDisplay 1.2.27
ASUS MousePad HAL 1.0.3.5
KingstonDram 1.1.12
ENE RGB HAL 1.1.39.18
AURA DRAM Component 1.1.18
Patriot Viper DRAM RGB 1.0.9.4
PHISON HAL 1.0.9.0
Patriot Viper M2 SSD RGB 1.1.0.2
WD_BLACK AN1500 1.0.14.0
ENE_EHD_M2_HAL 1.0.9.12
Universal Holtek RGB DRAM 1.0.0.3
GALAX GAMER RGB 1.00.02

Issue resolved in Armoury Crate V5.3.4.0 with ASIO3 V1.01.08
Google Form with log received - ASIO3 driver error, check inbox for instructions


My ASUS Prime X570-PRO is missing in Armoury Crate.

94546

It looks like you have an ASIO3 driver error, please check you inbox messages for instructions.

evseev-d wrote:
Google Form with log received

My ASUS Prime X570-PRO is missing in Armoury Crate.

94546
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

Please uninstall and install using the normal process - do not install individual components separately. Try that and record a log (AC Lite Log Tool) if unsuccessful.

We cannot be troubleshooting for users who are not installing software the proper way. Thanks.

roger123 wrote:
It is on my PC inside "C:\Program Files (x86)\ASUS\Superset1\SupersetPackage\common\APP\ArmouryCrateService".
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

MasterC@ROG wrote:
Please uninstall and install using the normal process - do not install individual components separately. Try that and record a log (AC Lite Log Tool) if unsuccessful.

We cannot be troubleshooting for users who are not installing software the proper way. Thanks.


I did that and still have 502 error.


Can you send me the test version? Thanks

Please record a log for me again thanks. The test version isn't for everyone, need to check your log if applicable. Error 502 could be caused by more than one thing.

roger123 wrote:
I did that and still have 502 error.


Can you send me the test version? Thanks
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

Resolved, enable chassis lighting settings specifically

Hello,
Computer purchased on 07/08/2022.
Everything was working fine until I installed the update.
Chassis LEDs no longer work.
I can modify the colors of the keys but not those of the chassis.
ASUS ROG STRIX G713RW

Ticket created the 08/08/2022

Item Version
---- -------
Armoury Crate UWP App 5.2.12.0
ROG Live Service 1.5.10.0
Aura Service (Lighting Service) 3.05.66
Armoury Crate service 5.2.10
Aura Wallpaper Service Non installée
ASUS Aac_NBDT HAL 2.5.12.0

Please go to AC > G713RW device page > Lighting > Settings and select the “Laptop Light Zones� option to enable the LEDs.

94577
94578

auron818 wrote:
Hello,
Computer purchased on 07/08/2022.
Everything was working fine until I installed the update.
Chassis LEDs no longer work.
I can modify the colors of the keys but not those of the chassis.
ASUS ROG STRIX G713RW

Ticket created the 08/08/2022

Item Version
---- -------
Armoury Crate UWP App 5.2.12.0
ROG Live Service 1.5.10.0
Aura Service (Lighting Service) 3.05.66
Armoury Crate service 5.2.10
Aura Wallpaper Service Non installée
ASUS Aac_NBDT HAL 2.5.12.0
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

Please see the last part of the original post (Installation Error?)
When you have a log ready, upload to your cloud storage, generate a link and PM that to me. Thanks.

seb_run wrote:
Hi

2022 M16 laptop here

Still an 502 error even after using the latest uninstall tool linked in this thread.

The error pops up just after having launch the service installation. (The first part goes through).

Any help ?
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin