Armoury Crate v5.2.12.0 / Aura Creator v3.4.3.0 [Report here if any issues]

[MasterC]

A new major release was just released.
Please install using Armoury Crate Installer v3.2.2.3
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/ArmouryCrateInstallTool.zip

Armoury Crate v5.2.12.0 - Core service updates:
1. Armoury Crate Lite Service v5.2.10
2. Armoury Crate Service v5.2.10
3. AURA Service (Lighting Service) v3.05.66
4. ROG Live Service v1.5.10.0

Aura Creator v3.4.3.0 - Core service updates:
1. Armoury Crate Lite Service v5.2.10
2. Armoury Crate Service v5.2.10
3. AURA Service (Lighting Service) v3.05.66
4. ROG Live Service v1.5.10.0

Armoury Crate v5.2.12.0 - New features:
1. Added "Multiple display & slideshow mode" in Aura Wallpaper
2. Added Ukrainian support
3. [Laptop] Added "GameVisual" OSD config
4. [Laptop] Added "Overclocking control" for system configuration
5. [Motherboard] Added "Aura Sync mode" for AniMe Matrix Motherboards
6. Usability enhancements

Aura Creator v3.4.3 - New features:
1. Added Ukrainian support
2. Added AniMe Matrix Motherboard Aura Sync mode support
3. Added Aura Wallpaper multiple displays support
4. Enhanced the UI of available devices list

Armoury Crate v5.2.12.0 - Bug fixes & Enhancements:
1. Wireless device firmware update flow enhancement
2. Improved Aura Ready game lighting effect performance
3. Fixed incorrect device name display issue
4. Fixed Update Center - sometimes cannot process update correctly issue
5. Fixed wireless device battery panel detection and status error
6. Fixed access to device page in Spanish issue
7. Fixed Aura Sync device list doesn't show all connected devices issue
8. Fixed "Service error" issue for specific platform
9. [Mouse] Fixed DPI value cannot save when switching by hotkey
10. [Keyboard] Fixed cannot enter the device page in Turkish and English (UK)
11. [Keyboard] Fixed cannot set key change function in Spanish display
12. UI flow & GUI layout enhancements
13. Other bugs fixes

Aura Creator v3.4.3.0 - Bug fixes & Enhancements:
1. Fixed no effect for some devices when applying Music effect with audio spectrum style and the fifth effect style

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Uninstall Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (do not remove manually)
DO NOT delete files manually after uninstalling Armoury Crate
DO NOT modify the registry
Forms MUST be completed and submitted in order to be processed.

Uninstall Tool - v2.1.4
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Uninstall_Tool.zip

Must read before reporting issues:
1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock used to be stable)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online form: https://forms.gle/2fEHtZFG3PzjMfzK7
9. Save the link to the form in case additional files need to be uploaded

Log Collection Tool (must attach to your form) - Instructions

First, check the Record log box to start recording
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice.
Stop the recording
Remember to upload this log file to the Google Form (change file extension to .txt first)

_______________________________________________________________________________________________________________________________________________

To check if your product is supported in Armoury Crate
https://www.asus.com/us/support/FAQ/1042459
_______________________________________________________________________________________________________________________________________________

Installation Error?
Download and install Armoury Crate Lite Log Tool v1.0.6.0
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Lite_Log_Tool.zip
Refer to instructions
https://www.asus.com/support/FAQ/1041654/
Post a quick description of your issue here, direct message me with the cloud link to the log file.

[Medico]

Hi,

Lightingservice.exe is crashing a lot. I have Windows 11.
Description
Faulting Application Path: C:\Program Files (x86)\LightingService\LightingService.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: LightingService.exe
Application Version: 3.5.66.0
Application Timestamp: 62de83a0
Fault Module Name: LightingService.exe
Fault Module Version: 3.5.66.0
Fault Module Timestamp: 62de83a0
Exception Code: c0000005
Exception Offset: 00229b35
OS Version: 10.0.22000.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 2beb
Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46
Additional Information 3: cb49
Additional Information 4: cb49ba81429396de3522556096737ecb

Extra information about the problem
Bucket ID: d1649d04d6d834210dd058a278c8c341 (2148314477090095937)

[Chimuel]

I've got a 3090 FE and the label within Armoury Crate is "Fail":



Item Version
---- -------
Armoury Crate UWP App 5.2.12.0
ROG Live Service 1.5.11.0
Aura Service (Lighting Service) 3.05.66
Armoury Crate lite service 5.2.10
Aura Wallpaper Service Not installed
ASUS AIOFan HAL 1.1.49.0
ASUS AURA Extension Card HAL 1.1.0.18
ASUS AURA Motherboard HAL 1.3.4.0
AacVGA 0.0.4.3
KingstonDram 1.1.12
AURA DRAM Component 1.1.18
ENE RGB HAL 1.1.39.18
ENE_DRAM_RGB_AIO 1.0.3.37
ENE_EHD_M2_HAL 1.0.9.12
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.4
Patriot Viper M2 SSD RGB 1.1.0.2
Universal Holtek RGB DRAM 1.0.0.3
WD_BLACK AN1500 1.0.14.0

EDIT: This is happening on my second build with identical parts.

[MasterC]

RTX 3090 FE is not our card... we'll look into it.

Chimuel wrote:
I've got a 3090 FE and the label within Armoury Crate is "Fail":



Item Version
---- -------
Armoury Crate UWP App 5.2.12.0
ROG Live Service 1.5.11.0
Aura Service (Lighting Service) 3.05.66
Armoury Crate lite service 5.2.10
Aura Wallpaper Service Not installed
ASUS AIOFan HAL 1.1.49.0
ASUS AURA Extension Card HAL 1.1.0.18
ASUS AURA Motherboard HAL 1.3.4.0
AacVGA 0.0.4.3
KingstonDram 1.1.12
AURA DRAM Component 1.1.18
ENE RGB HAL 1.1.39.18
ENE_DRAM_RGB_AIO 1.0.3.37
ENE_EHD_M2_HAL 1.0.9.12
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.4
Patriot Viper M2 SSD RGB 1.1.0.2
Universal Holtek RGB DRAM 1.0.0.3
WD_BLACK AN1500 1.0.14.0

EDIT: This is happening on my second build with identical parts.

[Chimuel]

MasterC@ROG wrote:
RTX 3090 FE is not our card... we'll look into it.

Thanks -- latest update I got today fixed it:

[Vashnik]

JFC. Every damn time there is an update for the ROG Delta in Armory Crate your trash devs keep breaking the software and NOT testing their trash updates BEFORE releasing it. Once again, you morons have broken the Aura connection and on top of that, the ROG Delta page in Armory Crate. So not only can I not manage the audio profile, I can't even manage the Aura effect for the headset. This is precisely the ****ing reason I keep having to revert back to using Armory II instead of your piece of **** Armory Crate.

The whole reason for updates is to FIX a problem, not create them. I don't ****ing care if I'm insulting your staff and cursing on the forums anymore. You guys are so ****ing pathetic at software development that my expectations of ASUS has dropped so low, dirt is more valuable than the company, staff and your products. This is why I wait a while to update ASUS related software. I've never had so many problems over the SAME DAMN ISSUE on EVERY ****ING UPDATE. What the actual **** is wrong with you people?

[cadilo]

Vashnik, yes, the armory crate's update bricked my device too 😞 It is unlikely that I will ever use this company's products again.

[roger123]

cadilo wrote:
Vashnik, yes, the armory crate's update bricked my device too 😞 It is unlikely that I will ever use this company's products again.

The issue is that they are forcing you to use only the latest release and they don't release any beta before, so it's highly likely that it will break for many customers after each release.

[nhozsokvip123]

Had this problem last night after reinstalling the armory crate


Item Version
---- -------
Armoury Crate UWP App 5.2.12.0
ROG Live Service 1.5.11.0
Aura Service (Lighting Service) 3.05.66
Armoury Crate service 5.2.10
Aura Wallpaper Service Not installed
ASUS Aac_NBDT HAL 2.5.12.0

[PilotGW]

I updated some components in Armoury Crate yesterday (can't remember which unfortunately). Since then my motherboard's RGB reverts to default rainbow during boot. Before the update my selected static colour applied during boot.

Shutdown effect works fine, and my selected static colour works fine once Windows has loaded, it's just the boot sequence that is now ignoring what I set.

My Strix 3080's lighting is working fine.

Edit: I tried using the Armoury Crate Full Installation Package, which installed version 5.0.11.0 and the correct RGB applied during boot. I then updated just the OptionHAL, All MB and Strix RTX 3080 components so I could access the device settings to set the shutdown effect and it still worked. I then updated to 5.2.12.0 and it broke again, so something is definitely not right.

Item Version
---- -------
Armoury Crate UWP App 5.2.12.0
ROG Live Service 1.5.11.0
Aura Service (Lighting Service) 3.05.66
Armoury Crate lite service 5.2.10
Aura Wallpaper Service Not installed
ASUS AIOFan HAL 1.1.49.0
ASUS AURA Extension Card HAL 1.1.0.18
ASUS AURA Motherboard HAL 1.3.4.0
AacVGA 0.0.5.3
KingstonDram 1.1.12
AURA DRAM Component 1.1.18
ENE RGB HAL 1.1.39.18
ENE_EHD_M2_HAL 1.0.9.12
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.4
Patriot Viper M2 SSD RGB 1.1.0.2
Universal Holtek RGB DRAM 1.0.0.3
WD_BLACK AN1500 1.0.14.0

[PilotGW]

PilotGW wrote:
I updated some components in Armoury Crate yesterday (can't remember which unfortunately). Since then my motherboard's RGB reverts to default rainbow during boot. Before the update my selected static colour applied during boot.

Shutdown effect works fine, and my selected static colour works fine once Windows has loaded, it's just the boot sequence that is now ignoring what I set.

My Strix 3080's lighting is working fine.

Edit: I tried using the Armoury Crate Full Installation Package, which installed version 5.0.11.0 and the correct RGB applied during boot. I then updated just the OptionHAL, All MB and Strix RTX 3080 components so I could access the device settings to set the shutdown effect and it still worked. I then updated to 5.2.12.0 and it broke again, so something is definitely not right.

I've just updated a few components / devices in Armoury Crate after returning from holiday, one of which was the motherboard itself.

This still hasn't been fixed, nor has there been any acknowledgement of the issue. I found a few other people online who started experiencing the same thing around August, so something's off.

Item Version
---- -------
Armoury Crate UWP App 5.2.12.0
ROG Live Service 1.5.11.0
Aura Service (Lighting Service) 3.05.66
Armoury Crate lite service 5.2.10
Aura Wallpaper Service Not installed
ASUS AIOFan HAL 1.1.49.0
ASUS AURA Extension Card HAL 1.1.0.18
ASUS AURA Motherboard HAL 1.3.7.0
AacVGA 0.0.5.4
KingstonDram 1.1.12
AURA DRAM Component 1.1.23
ENE RGB HAL 1.1.40.3
ENE_EHD_M2_HAL 1.0.9.12
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.4
Patriot Viper M2 SSD RGB 1.1.0.2
Universal Holtek RGB DRAM 1.0.0.3
WD_BLACK AN1500 1.0.14.0