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Armoury Crate v5.2.12.0 / Aura Creator v3.4.3.0 [Report here if any issues]

MasterC
Community Admin
Community Admin
A new major release was just released.
Please install using Armoury Crate Installer v3.2.2.3
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/ArmouryCrateInstallTool.zip

Armoury Crate v5.2.12.0 - Core service updates:
1. Armoury Crate Lite Service v5.2.10
2. Armoury Crate Service v5.2.10
3. AURA Service (Lighting Service) v3.05.66
4. ROG Live Service v1.5.10.0

Aura Creator v3.4.3.0 - Core service updates:
1. Armoury Crate Lite Service v5.2.10
2. Armoury Crate Service v5.2.10
3. AURA Service (Lighting Service) v3.05.66
4. ROG Live Service v1.5.10.0

Armoury Crate v5.2.12.0 - New features:
1. Added "Multiple display & slideshow mode" in Aura Wallpaper
2. Added Ukrainian support
3. [Laptop] Added "GameVisual" OSD config
4. [Laptop] Added "Overclocking control" for system configuration
5. [Motherboard] Added "Aura Sync mode" for AniMe Matrix Motherboards
6. Usability enhancements

Aura Creator v3.4.3 - New features:
1. Added Ukrainian support
2. Added AniMe Matrix Motherboard Aura Sync mode support
3. Added Aura Wallpaper multiple displays support
4. Enhanced the UI of available devices list

Armoury Crate v5.2.12.0 - Bug fixes & Enhancements:
1. Wireless device firmware update flow enhancement
2. Improved Aura Ready game lighting effect performance
3. Fixed incorrect device name display issue
4. Fixed Update Center - sometimes cannot process update correctly issue
5. Fixed wireless device battery panel detection and status error
6. Fixed access to device page in Spanish issue
7. Fixed Aura Sync device list doesn't show all connected devices issue
8. Fixed "Service error" issue for specific platform
9. [Mouse] Fixed DPI value cannot save when switching by hotkey
10. [Keyboard] Fixed cannot enter the device page in Turkish and English (UK)
11. [Keyboard] Fixed cannot set key change function in Spanish display
12. UI flow & GUI layout enhancements
13. Other bugs fixes

Aura Creator v3.4.3.0 - Bug fixes & Enhancements:
1. Fixed no effect for some devices when applying Music effect with audio spectrum style and the fifth effect style

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Uninstall Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (do not remove manually)
DO NOT delete files manually after uninstalling Armoury Crate
DO NOT modify the registry

Forms MUST be completed and submitted in order to be processed.

Uninstall Tool - v2.1.4
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Uninstall_Tool.zip

Must read before reporting issues:
1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock used to be stable)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online form: https://forms.gle/2fEHtZFG3PzjMfzK7
9. Save the link to the form in case additional files need to be uploaded

Log Collection Tool (must attach to your form) - Instructions
94519
First, check the Record log box to start recording
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice.
Stop the recording
Remember to upload this log file to the Google Form (change file extension to .txt first)

_______________________________________________________________________________________________________________________________________________

To check if your product is supported in Armoury Crate
https://www.asus.com/us/support/FAQ/1042459
_______________________________________________________________________________________________________________________________________________

Installation Error?
Download and install Armoury Crate Lite Log Tool v1.0.6.0
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Lite_Log_Tool.zip
Refer to instructions
https://www.asus.com/support/FAQ/1041654/
Post a quick description of your issue here, direct message me with the cloud link to the log file.
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin
482 Views
137 REPLIES 137

My video card does not show up in Armoury. Could I request that you add support for it?
MSI RTX 2060 GAMING Z 6G

Thanks!

PilotGW wrote:
I've just updated a few components / devices in Armoury Crate after returning from holiday, one of which was the motherboard itself.

This still hasn't been fixed, nor has there been any acknowledgement of the issue. I found a few other people online who started experiencing the same thing around August, so something's off.

Item Version
---- -------
Armoury Crate UWP App 5.2.12.0
ROG Live Service 1.5.11.0
Aura Service (Lighting Service) 3.05.66
Armoury Crate lite service 5.2.10
Aura Wallpaper Service Not installed
ASUS AIOFan HAL 1.1.49.0
ASUS AURA Extension Card HAL 1.1.0.18
ASUS AURA Motherboard HAL 1.3.7.0
AacVGA 0.0.5.4
KingstonDram 1.1.12
AURA DRAM Component 1.1.23
ENE RGB HAL 1.1.40.3
ENE_EHD_M2_HAL 1.0.9.12
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.4
Patriot Viper M2 SSD RGB 1.1.0.2
Universal Holtek RGB DRAM 1.0.0.3
WD_BLACK AN1500 1.0.14.0


Fyi, we did few remote sessions with an engineer from Asus and he find out and succesfully fixed what the problem is for this particular issue; by looking at it, it seems that everytime you launch armory crate after a reboot, the motherboard check process detect the motherboard as a new one, making the rgb revert back to default (rainbow).It should be fixed for the next update (end of the month maybe?)

Edit: well I didn't see they were an update today, but it's probably it, I'll have to check.

Kryptyc
Level 8
Log uploaded, Nothing shows up, in Arua Sync and Lightingservices keeps crashing: 949119491294913

Item Version
---- -------
Armoury Crate UWP App 5.2.12.0
ROG Live Service 1.5.11.0
Aura Service (Lighting Service) 3.05.66
Armoury Crate lite service 5.2.10
Aura Wallpaper Service Not installed
ASUS AIOFan HAL 1.1.49.0
ASUS AURA Extension Card HAL 1.1.0.18
ASUS AURA Motherboard HAL 1.3.4.0
ASUS FanCard HAL 1.0.6
AacVGA 0.0.5.4
KingstonDram 1.1.12
AURA DRAM Component 1.1.18
ENE RGB HAL 1.1.39.18
ENE_EHD_M2_HAL 1.0.9.12
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.4
Patriot Viper M2 SSD RGB 1.1.0.2
Universal Holtek RGB DRAM 1.0.0.3
WD_BLACK AN1500 1.0.14.0

Have an issue where when I install Armoury crate, the computer just straight up slowdown and randomly freeze, even getting a bluescreened (module causing it being NTOSKRNL.....which does NOT happens when armoury crate is not installed).

The app stay frozen, which make it impossible for me to to see the components versions or even get a log...but I do see in the task manager that both the Aura service AND the Microsoft Malware Protection running crazy CPU-wise...which does raise my eyebrows on that, and I do have the event viewers log and the bluescreen it cause me (did not delete the dump yet)

Kryptyc wrote:
Log uploaded, Nothing shows up, in Arua Sync and Lightingservices keeps crashing: 949119491294913

Item Version
---- -------
Armoury Crate UWP App 5.2.12.0
ROG Live Service 1.5.11.0
Aura Service (Lighting Service) 3.05.66
Armoury Crate lite service 5.2.10
Aura Wallpaper Service Not installed
ASUS AIOFan HAL 1.1.49.0
ASUS AURA Extension Card HAL 1.1.0.18
ASUS AURA Motherboard HAL 1.3.4.0
ASUS FanCard HAL 1.0.6
AacVGA 0.0.5.4
KingstonDram 1.1.12
AURA DRAM Component 1.1.18
ENE RGB HAL 1.1.39.18
ENE_EHD_M2_HAL 1.0.9.12
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.4
Patriot Viper M2 SSD RGB 1.1.0.2
Universal Holtek RGB DRAM 1.0.0.3
WD_BLACK AN1500 1.0.14.0


Updated today with the pending updates on MB and Graphics Card detector and now this is crashing as well:

Faulting application name: Aac3572MbHal_x86.exe, version: 1.3.7.0, time stamp: 0x630584fc
Faulting module name: combase.dll, version: 10.0.22000.918, time stamp: 0xd2bd505d
Exception code: 0xc0000005
Fault offset: 0x000db7f1
Faulting process id: 0x527c
Faulting application start time: 0x01d8c1efbf9d4fc1
Faulting application path: C:\Program Files\ASUS\AacMB\Aac3572MbHal_x86.exe
Faulting module path: C:\WINDOWS\System32\combase.dll
Report Id: 31c57bb3-ca62-42ba-b4e1-c8ea229bda26
Faulting package full name:
Faulting package-relative application ID:


Item Version
---- -------
Armoury Crate UWP App 5.2.12.0
ROG Live Service 1.5.11.0
Aura Service (Lighting Service) 3.05.66
Armoury Crate lite service 5.2.10
Aura Wallpaper Service Not installed
ASUS AIOFan HAL 1.1.49.0
ASUS AURA Extension Card HAL 1.1.0.18
ASUS AURA Motherboard HAL 1.3.7.0
ASUS FanCard HAL 1.0.6
AacVGA 0.0.5.4
KingstonDram 1.1.12
AURA DRAM Component 1.1.18
ENE RGB HAL 1.1.39.18
ENE_EHD_M2_HAL 1.0.9.12
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.4
Patriot Viper M2 SSD RGB 1.1.0.2
Universal Holtek RGB DRAM 1.0.0.3
WD_BLACK AN1500 1.0.14.0

MarcioTB
Level 9
Hello!
Any news about G.Skill memory sync??

It worked for years! Now doesn't sync anymore!

MarcioTB wrote:
Hello!
Any news about G.Skill memory sync??

It worked for years! Now doesn't sync anymore!


Yes. Same issue for me. I am sure previous user have already uploaded their log in the first few page of the thread.

It was working in the previous version but the latest update cause aura creator not able to detect my Crucial Ballistix RGB memory.

Any help in this?

darkmage06 wrote:
Yes. Same issue for me. I am sure previous user have already uploaded their log in the first few page of the thread.

It was working in the previous version but the latest update cause aura creator not able to detect my Crucial Ballistix RGB memory.

Any help in this?

I sent the log and form some time ago! The issue can't be so difficult to solve because was working fine for more than year! After the last two updates that stop to work, specifically when Central ASUS HAL is updated. It's just to check what was changed!

Yeah, today's update didn't fix much. Same problem as before: Lightingservice keeps crashing over and over again. Windows says it crashes roughly 20 times every 30 minutes.

Item Version
---- -------
Armoury Crate UWP App 5.2.12.0
ROG Live Service 1.5.11.0
Aura Service (Lighting Service) 3.05.66
Armoury Crate lite service 5.2.10
Aura Wallpaper Service 1.3.4.0
ASUS AIOFan HAL 1.1.49.0
ASUS AURA Extension Card HAL 1.1.0.18
ASUS AURA Motherboard HAL 1.3.7.0
ASUS Aac_GmAcc HAL 1.0.9.0
AacVGA 0.0.5.3
KingstonDram 1.1.12
AURA DRAM Component 1.1.18
ENE RGB HAL 1.1.39.18
ENE_EHD_M2_HAL 1.0.9.12
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.4
Patriot Viper M2 SSD RGB 1.1.0.2
Universal Holtek RGB DRAM 1.0.0.3
WD_BLACK AN1500 1.0.14.0

Hi,

I am having quite strange issues in AC when trying to display "device page" (either for MB or graphics card), finally showing "error 2005". I never tried to uninstalll Edge. I used twice the recommended tool to uninstall AC, reinstalled.... even with the reboots... I even could install the corsair plugin (and that was a pain...) ... So with latest release / patches , memory sync is OK, but... Still no luck with "device page"...
What I "saw" through task manager is that some background AC tasks are "interrupted" (and many edge processes).

My AC in details :

Item Version
---- -------
Armoury Crate UWP App 5.2.12.0
ROG Live Service 1.5.11.0
Aura Service (Lighting Service) 3.05.66
Armoury Crate lite service 5.2.10
Aura Wallpaper Service 1.3.4.0
ASUS AIOFan HAL 1.1.49.0
ASUS AURA Extension Card HAL 1.1.0.18
ASUS AURA Motherboard HAL 1.3.7.0
ASUS Aac_GmAcc HAL 1.0.9.0
AacVGA 0.0.5.4
KingstonDram 1.1.12
AURA DRAM Component 1.1.18
CorsairAsusPlugin 2.0.0
ENE RGB HAL 1.1.39.18
ENE_EHD_M2_HAL 1.0.9.12
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.4
Patriot Viper M2 SSD RGB 1.1.0.2
Universal Holtek RGB DRAM 1.0.0.3
WD_BLACK AN1500 1.0.14.0