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Armoury Crate v5.1.5.0 / Aura Creator v3.3.4 [Report here if any issues]

MasterC
Community Admin
Community Admin
A new major release was just released.

Armoury Crate v5.1.5 - Core service updates:
Armoury Crate Lite Service v5.1.4
Armoury Crate Service v5.1.4
AURA Service (Lighting Service) v3.05.40
ROG Live Service v1.4.5.0

Aura Creator v3.3.4- Core service updates:
Armoury Crate Lite Service v5.1.4
Armoury Crate Service v5.1.4
AURA Service (Lighting Service) v3.05.40
ROG Live Service v1.4.5.0

Armoury Crate v5.1.5 - New features:
Added new ProArt theme for personalization (compatible with Motherboard & PC Components)
Added delete function for "Notification" (mouse right click)
Added close function in right button click menu for wireless devices power management panel in system tray
Usability enhancements

Aura Creator v3.3.4- New eatures:
Support for Aura Wallpaper

Armoury Crate v5.1.5 - Bug fixes & Enhancements:
Changed the condition to trigger the "Update" in "Update Center"
Fixed App crash issue in specific scenarios
Fixed Update Failed issue in specific scenarios and combination of devices
Fixed RGB lighting reset to default after reboot system issue for some configurations
Fixed specific DRAM detection issues
Fixed specific Armoury Crate installation issues
Fixed issues where devices cannot finish updates
Fixed "Content Platform" - cannot log into ASUS account issue
Fixed firmware update issues
[Laptop] Fixed dual screen display layout issue
[Keyboard][Mouse] Fixed device page error when language set to Spanish
[Mouse] Added a countdown dialog for the Calibration function to prevent users from selecting an incorrect preset surface and not being able to use the mouse
[Mouse] Fine-tuned accuracy for the DPI values between 5000-7000
UI flow & GUI layout enhancements
Several other bugs fixes

Aura Creator v3.3.4 - Bug fixes & Enhancements:
Fixed - device lighting cannot be restored after unsync
Fixed service error issue
UI flow & GUI layout enhancements
Other bugs fixes

New devices supported:
ROG Chakram X
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Uninstall Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (do not remove manually)
DO NOT modify the registry

Forms MUST be completed and submitted in order to be processed.

Uninstall Tool - v2.1.3
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Uninstall_Tool.zip
Armoury Crate & Aura Creator Installer v3.1.3.0 (latest installer version)
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/ArmouryCrateInstallTool.zip

Must read before reporting issues:
1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock used to be stable)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online form: https://forms.gle/48ztQgy7F8GcCCpN9

Log Collection Tool - Instructions
92643
First, check the Record log box to start recording
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice.
Stop the recording

To check if your product is supported in Armoury Crate
https://www.asus.com/us/support/FAQ/1042459
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin
107,124 Views
393 REPLIES 393

Hi,

The TUF GAMING K1 device page will not load, page error 2006. Also, the installation always fails twice before finishing on the 3rd attempt. The installation failures coincide with ROGLiveService.exe crashing.

full OS information Windows 11 Pro 21H2 build number is 22000.593

edit: this issue was resolved by an update on 4/20/22 🙂

Jimbo93 wrote:
Hi,

The TUF GAMING K1 device page will not load, page error 2006. Also, the installation always fails twice before finishing on the 3rd attempt. The installation failures coincide with ROGLiveService.exe crashing.

full OS information Windows 11 Pro 21H2 build number is 22000.593


I have uninstalled with the uninstall tool, followed by removing any armoury firewall rules left there by the uninstaller, then launched the installation by running the ArmouryLiveUpdate service and the installation completes without an error (no crashes!) But still my keyboard page is broken.

Item Version
---- -------
Armoury Crate UWP App 5.1.5.0
ROG Live Service 1.4.8.0
Aura Service (Lighting Service) 3.05.40
Armoury Crate lite service 5.1.4
Aura Wallpaper Service Not installed
ASUS AIOFan HAL 1.1.45.0
ASUS AURA Extension Card HAL 1.1.0.18
ASUS AURA Motherboard HAL 1.2.8.0
ASUS Keyboard HAL 1.1.79.0
ASUS Mouse HAL 1.2.0.33
AacVGA 0.0.4.3
KingstonDram 1.1.12
AURA DRAM Component 1.1.18
ENE RGB HAL 1.1.39.15
ENE_EHD_M2_HAL 1.0.9.12
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.2
Patriot Viper M2 SSD RGB 1.0.6.5
Universal Holtek RGB DRAM 1.0.0.2
WD_BLACK AN1500 1.0.14.0



Image

We have replicated the issue, and a solution has begun the testing phase. Thanks for reporting it.

Jimbo93 wrote:
Hi,

The TUF GAMING K1 device page will not load, page error 2006. Also, the installation always fails twice before finishing on the 3rd attempt. The installation failures coincide with ROGLiveService.exe crashing.

full OS information Windows 11 Pro 21H2 build number is 22000.593
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

kush_ wrote:
I can't even install it. Fresh Win11 on the machine.

Same issue here.Hangs when trying to install the cpu cooler (Rog RYUO 240) and then crashes with same error.

Using an Asus Strix z690-g, I've never been able to install Armoury Crate, no matter what I do.

I always get the error below attached.

Hello,

I am trying to use my ROG Cetra headphones however whenever I attempt to view the ROG Cetra device screen a dialog box pops up prompting me to first update the device. I am then redirected to the device screen where under normal circumstances it would display a list of all the connected ROG devices & components alongside an update button if applicable, however the screen it showing does not display any devices whatsoever. I started experiencing this problem as soon as I completed the Armoury Crate update for version 5.1.5.0 . What is more is that I can't seem to update any of my devices due to this issue.

Item Version
-----------
Armoury Crate UWP App 5.1.5.0
ROG Live Service 1.4.5.0
Aura Service (Lighting Service) 3.05.40
Armoury Crate service 5.1.4
Aura Wallpaper Service 1.2.5.10
ASUS Aac_GmAcc HAL 1.0.4.0
ASUS Aac_NBDT HAL 2.5.11.0
ASUS Keyboard HAL 1.01.48
ASUS MB Peripheral Products 1.0.35
ASUS Mouse HAL 1.2.0.33
AacAudioHal 1.3.40.0
AacDisplay 1.2.12

When PC wakes up, Rog Strix Flare keyboard is no longer sync'd with other devices. Must go in in and re-sync.

Seems like I found a recurring problem which happens at random: all lighting animation freezes on my Z690 Hero and only restarting LightingService helps.


Item Version
---- -------
Armoury Crate UWP App 5.1.5.0
ROG Live Service 1.4.8.0
Aura Service (Lighting Service) 3.05.40
Armoury Crate lite service 5.1.4
Aura Wallpaper Service Not installed
ASUS AIOFan HAL 1.1.45.0
ASUS AURA Extension Card HAL 1.1.0.18
ASUS AURA Motherboard HAL 1.2.8.0
AacAudioHal 1.3.40.0
AacDisplay 1.2.20
AacVGA 0.0.4.3
KingstonDram 1.1.12
AURA DRAM Component 1.1.18
ENE RGB HAL 1.1.39.15
ENE_DRAM_RGB_AIO 1.0.3.29
ENE_EHD_M2_HAL 1.0.9.12
ENE_MousePad_HAL 1.0.1.8
ENE_X-JMI_HAL 1.0.8.0
ENE_X_AIC_HAL 1.0.4.0
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.2
Patriot Viper M2 SSD RGB 1.0.6.5
Universal Holtek RGB DRAM 1.0.0.2
WD_BLACK AN1500 1.0.14.0

MasterC
Community Admin
Community Admin
Hey Guys,

If you also have iCUE installed, please check the following:
1. When the lighting is frozen, do you see the standby mode message?
92729
2. And if it's in standby mode, can the lighting resume after clicking and applying any effect in Aura Sync?

** Since we permit Corsair to control MB and GPU light from iCUE, as long as you have it installed, it will assume control during a system boot/reboot.

If you need to have iCUE installed as well, you may need to apply the Aura Sync effect manually if it freezes.

krojew wrote:
Seems like I found a recurring problem which happens at random: all lighting animation freezes on my Z690 Hero and only restarting LightingService helps.


Item Version
---- -------
Armoury Crate UWP App 5.1.5.0
ROG Live Service 1.4.8.0
Aura Service (Lighting Service) 3.05.40
Armoury Crate lite service 5.1.4
Aura Wallpaper Service Not installed
ASUS AIOFan HAL 1.1.45.0
ASUS AURA Extension Card HAL 1.1.0.18
ASUS AURA Motherboard HAL 1.2.8.0
AacAudioHal 1.3.40.0
AacDisplay 1.2.20
AacVGA 0.0.4.3
KingstonDram 1.1.12
AURA DRAM Component 1.1.18
ENE RGB HAL 1.1.39.15
ENE_DRAM_RGB_AIO 1.0.3.29
ENE_EHD_M2_HAL 1.0.9.12
ENE_MousePad_HAL 1.0.1.8
ENE_X-JMI_HAL 1.0.8.0
ENE_X_AIC_HAL 1.0.4.0
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.2
Patriot Viper M2 SSD RGB 1.0.6.5
Universal Holtek RGB DRAM 1.0.0.2
WD_BLACK AN1500 1.0.14.0
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

I am having an issue where the ASUS Core SDK won't install and still stuck on install, no matter how many times I press it.

92733

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Item Version
---- -------
Armoury Crate UWP App 5.1.5.0
ROG Live Service 1.4.8.0
Aura Service (Lighting Service) 3.05.40
Armoury Crate service 5.1.4
Aura Wallpaper Service Not installed
ASUS Aac_NBDT HAL 2.5.11.0
ASUS Keyboard HAL 1.01.17
ASUS MB Peripheral Products 1.0.33
ASUS Mouse HAL 1.1.0.8
AacAudioHal 1.3.7.0
AacDispaly 1.1.26
ENE_QSI_Loki_HAL 1.0.3.0
WD P40 Game Drive 1.0.2.14