Armoury Crate v5.1.5.0 / Aura Creator v3.3.4 [Report here if any issues]

[MasterC]

A new major release was just released.

Armoury Crate v5.1.5 - Core service updates:
Armoury Crate Lite Service v5.1.4
Armoury Crate Service v5.1.4
AURA Service (Lighting Service) v3.05.40
ROG Live Service v1.4.5.0

Aura Creator v3.3.4- Core service updates:
Armoury Crate Lite Service v5.1.4
Armoury Crate Service v5.1.4
AURA Service (Lighting Service) v3.05.40
ROG Live Service v1.4.5.0

Armoury Crate v5.1.5 - New features:
Added new ProArt theme for personalization (compatible with Motherboard & PC Components)
Added delete function for "Notification" (mouse right click)
Added close function in right button click menu for wireless devices power management panel in system tray
Usability enhancements

Aura Creator v3.3.4- New eatures:
Support for Aura Wallpaper

Armoury Crate v5.1.5 - Bug fixes & Enhancements:
Changed the condition to trigger the "Update" in "Update Center"
Fixed App crash issue in specific scenarios
Fixed Update Failed issue in specific scenarios and combination of devices
Fixed RGB lighting reset to default after reboot system issue for some configurations
Fixed specific DRAM detection issues
Fixed specific Armoury Crate installation issues
Fixed issues where devices cannot finish updates
Fixed "Content Platform" - cannot log into ASUS account issue
Fixed firmware update issues
[Laptop] Fixed dual screen display layout issue
[Keyboard][Mouse] Fixed device page error when language set to Spanish
[Mouse] Added a countdown dialog for the Calibration function to prevent users from selecting an incorrect preset surface and not being able to use the mouse
[Mouse] Fine-tuned accuracy for the DPI values between 5000-7000
UI flow & GUI layout enhancements
Several other bugs fixes

Aura Creator v3.3.4 - Bug fixes & Enhancements:
Fixed - device lighting cannot be restored after unsync
Fixed service error issue
UI flow & GUI layout enhancements
Other bugs fixes

New devices supported:
ROG Chakram X
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Uninstall Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (do not remove manually)
DO NOT modify the registry
Forms MUST be completed and submitted in order to be processed.

Uninstall Tool - v2.1.3
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Uninstall_Tool.zip
Armoury Crate & Aura Creator Installer v3.1.3.0 (latest installer version)
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/ArmouryCrateInstallTool.zip

Must read before reporting issues:
1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock used to be stable)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online form: https://forms.gle/48ztQgy7F8GcCCpN9

Log Collection Tool - Instructions

First, check the Record log box to start recording
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice.
Stop the recording

To check if your product is supported in Armoury Crate
https://www.asus.com/us/support/FAQ/1042459

[ashif]

ashif wrote:
For few years now, i have been trying to figure out what causes this failure, i have tried about everything to fix this :

ASUSGCDiverUpdateClient.exe : "The instruction 0x00000000 referenced memory at 0x00000000. the memory could not be written."

I start Armory Crate, i go to drivers, i see 1 outdated driver, i press " download and install " and this message appears :



Computer specs :
ROG Zenith Extreme ii Alpha, with latest bios update, this error appears before and after the bios update, included a lot of windows reinstalls, trying all kind of mix, to remove potentially any driver issue, disk, gpu, etc.. without any luck to find the problem.

Just making DEV aware of this issue, or if anyone else faced this problem! Share!

Ok, after a lot of reinstalling of windows , and a step by step installation of drivers/software and all that comes along with new install, i found the CULPRIT of a lot of problems related to the Armory Crate for my MB : ROG Zenith Extreme ii Alpha, and relation to my earlier post : "The instruction 0x00000000 referenced memory at 0x00000000. the memory could not be written."

WINDOWS User Access Control ( UAC ) was the problem if disabled :
Disable User Account Control
Disable UAC File Virtualization Driver

So if i disable UAC account and virtualization driver, i get the error in Armory Crate if download drivers, or software, and if i Enable , Aromory crate works just fine both for drivers and software, and also, runs much faster to switch tabs etc than before.

And Admin, i also did as you suggested checked all memory related tests, and found no errors.
Hope this helps some one " turn on : UAC and UAC file virtualization driver." in Windows. ( That is if you have from start of windows clean installation had UAC ON all the time, and in the process of installation and tweaking turning it off, i have not tried having UAC / Driver OFF prior to installing Armory Crate.

[GhostKyo]

Hi

I have an issue with the upgrade of Armoury Crate, I have an Zephyrus G15 GA503QR, I tried the remove tool, install with the online installer, but I have always the same issue:



Anyone have any tip o trick to install from zero?

[Nate152]

GhostKyo wrote:
Hi

I have an issue with the upgrade of Armoury Crate, I have an Zephyrus G15 GA503QR, I tried the remove tool, install with the online installer, but I have always the same issue:



Anyone have any tip o trick to install from zero?

Hi GhostKyo

Welcome to the ROG forum.

Try performing a System Recovery on your laptop then install Armoury Crate.

[shine_vipul7]

Machine model - Asus Strix Scar 15 2020 Editon - G532LW

OS - Windows 10 (version 21H2 - OS Build 19044.1766 )
Armoury Crate - 5.1.5.0
Armoury Crate Service - 5.1.9
ROG Live Service - 1.4.10.0

My GameVisual is suddenly stopped working after the latest Armoury Crate update to 5.1.5.0. Before this, it worked perfectly fine.

[MuseMKR]

I put my computer to sleep at the end of each day, instead of shutting it down, because it takes 5 minutes to fully boot (and I am not sure why). Either way, shutting the computer down or putting the computer to sleep, the result of getting a script error for the ROG Theta 7.1 is the same. I have to uncheck the box for the ROG Theta 7.1 in the Aura Sync tab, and then recheck the box for the ROG Theta 7.1 for them to follow the Aura Sync color and pattern that I have set up. Upon unchecking the box and rechecking it, I receive a 'Script Error' (photo is posted with this post).

Also, I use two 2080 TI O11G GPUs in SLI. More often than not, the bottom GPU will not follow the Aura Sync pattern, and unchecking the box and rechecking the box for the 2080 TI in the Aura Sync tab will not correct the issue.

Is Armoury Crate supposed to show both of my GPUs separately? If they are supposed to be shown separately, they are not showing up separately.

[gkap790]

Kaspersky released a fix, please reboot and try again.

Hello,

After the last update of Armoury crate the program seems to not be able to detect the motherboard.
Therefor I can not turn off the lights or change them at all. Also temperature info and fan control are not working.
I tried to install the program to both windows 10 and 11 but the issue is the same.

Please let me know if I can provide more logs for the faster resolution of that issue.


After looking around it seems that i'm not the only one with this issue.

https://rog.asus.com/forum/showthread.php?122695-Armoury-Crate-not-Detecting-Motherboard/page4

https://rog.asus.com/forum/showthread.php?122695-Armoury-Crate-not-Detecting-Motherboard/page3



Item Version
---- -------
Armoury Crate UWP App 5.1.5.0
ROG Live Service 1.4.10.0
Aura Service (Lighting Service) 3.05.40
Armoury Crate lite service 5.1.4
Aura Wallpaper Service Not installed
ASUS AURA Extension Card HAL 1.1.0.18
AacVGA 0.0.4.3
KingstonDram 1.1.12
AURA DRAM Component 1.1.18
ENE RGB HAL 1.1.39.18
ENE_EHD_M2_HAL 1.0.9.12
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.2
Patriot Viper M2 SSD RGB 1.0.6.5
Universal Holtek RGB DRAM 1.0.0.2
WD_BLACK AN1500 1.0.14.0

Motherboard ROG STRIX Z590-F GAMING WIFI

[Shellcaster]

Armoury Crate not detecting ROG STRIX Z590-A GAMING WIFI either after the update. I've tried reinstalling 3 times without success.
It list the motherboard at the top of the Dashboard but there's no connection to any sensors or fans and it s not showing under Aura Sync or the device tab.
Its astounding that ASUS released this update when this is happening across multiple motherboards. Do they do any testing at all?

Item Version
---- -------
Armoury Crate UWP App 5.1.5.0
ROG Live Service 1.4.10.0
Aura Service (Lighting Service) 3.05.40
Armoury Crate lite service 5.1.4
Aura Wallpaper Service Not installed
ASUS AURA Extension Card HAL 1.1.0.18
AacVGA 0.0.5.2
KingstonDram 1.1.12
AURA DRAM Component 1.1.18
ENE RGB HAL 1.1.39.18
ENE_EHD_M2_HAL 1.0.9.12
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.2
Patriot Viper M2 SSD RGB 1.0.6.5
Universal Holtek RGB DRAM 1.0.0.2
WD_BLACK AN1500 1.0.14.0

[Voelho]

Kaspersky released a fix, please updated, reboot, and try again

Armoury and Aura Creator were working perfectly until this last update.
Suddenly my RGB's went rainbow and I noticed Armoury and Aura were updated without asking.
Now neither of them recognize my motherboard (B460M PRO Wifi).

Reinstalled both multiple times with the Armoury Crate Removal Tool, no success.
Even tried restoring windows to previous point, which initially made Armoury recognize the board, but not Aura. Few minutes after, Armoury updated and is now stuck again.

Edit: Attatched screenshots

[Unexploded]

"Armoury and Aura Creator were working perfectly until this last update.
Suddenly my RGB's went rainbow and I noticed Armoury and Aura were updated without asking.
Now neither of them recognize my motherboard (B460M PRO Wifi).
Reinstalled both multiple times with the Armoury Crate Removal Tool, no success.
Even tried restoring windows to previous point, which initially made Armoury recognize the board, but not Aura. Few minutes after, Armoury updated and is now stuck again."

Seeing something similar here on an ROG STRIX Z390-E GAMING with a ROG-STRIX-RTX2080.
On mine, it appears to a conflict with Kaspersky Anti-Virus

If I don't have Kaspersky installed yet (was reinstalling Windows 11 Pro), Aura Sync (within Armory Crate) successfully detected my motherboard, case LEDS and video card. Once I have Kaspersky installed. My motherboard and case vanish from "Sync devices" and I can no longer control the lighting.

Have tried a few exclusions in the AV program, but no luck so far.

[Voelho]

Unexploded wrote:
Seeing something similar here on an ROG STRIX Z390-E GAMING with a ROG-STRIX-RTX2080.
On mine, it appears to a conflict with Kaspersky Anti-Virus

If I don't have Kaspersky installed yet (was reinstalling Windows 11 Pro), Aura Sync (within Armory Crate) successfully detected my motherboard, case LEDS and video card. Once I have Kaspersky installed. My motherboard and case vanish from "Sync devices" and I can no longer control the lighting.

Have tried a few exclusions in the AV program, but no luck so far.

Strange thing. I also have Kaspersky AV.
For me it was working pretty fine until like three days ago. Shutdown as always and the other day... not detected.
I've been using Kaspersky for years and never had any related issues.