Armoury Crate v5.1.5.0 / Aura Creator v3.3.4 [Report here if any issues]

[MasterC]

A new major release was just released.

Armoury Crate v5.1.5 - Core service updates:
Armoury Crate Lite Service v5.1.4
Armoury Crate Service v5.1.4
AURA Service (Lighting Service) v3.05.40
ROG Live Service v1.4.5.0

Aura Creator v3.3.4- Core service updates:
Armoury Crate Lite Service v5.1.4
Armoury Crate Service v5.1.4
AURA Service (Lighting Service) v3.05.40
ROG Live Service v1.4.5.0

Armoury Crate v5.1.5 - New features:
Added new ProArt theme for personalization (compatible with Motherboard & PC Components)
Added delete function for "Notification" (mouse right click)
Added close function in right button click menu for wireless devices power management panel in system tray
Usability enhancements

Aura Creator v3.3.4- New eatures:
Support for Aura Wallpaper

Armoury Crate v5.1.5 - Bug fixes & Enhancements:
Changed the condition to trigger the "Update" in "Update Center"
Fixed App crash issue in specific scenarios
Fixed Update Failed issue in specific scenarios and combination of devices
Fixed RGB lighting reset to default after reboot system issue for some configurations
Fixed specific DRAM detection issues
Fixed specific Armoury Crate installation issues
Fixed issues where devices cannot finish updates
Fixed "Content Platform" - cannot log into ASUS account issue
Fixed firmware update issues
[Laptop] Fixed dual screen display layout issue
[Keyboard][Mouse] Fixed device page error when language set to Spanish
[Mouse] Added a countdown dialog for the Calibration function to prevent users from selecting an incorrect preset surface and not being able to use the mouse
[Mouse] Fine-tuned accuracy for the DPI values between 5000-7000
UI flow & GUI layout enhancements
Several other bugs fixes

Aura Creator v3.3.4 - Bug fixes & Enhancements:
Fixed - device lighting cannot be restored after unsync
Fixed service error issue
UI flow & GUI layout enhancements
Other bugs fixes

New devices supported:
ROG Chakram X
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Uninstall Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (do not remove manually)
DO NOT modify the registry
Forms MUST be completed and submitted in order to be processed.

Uninstall Tool - v2.1.3
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Uninstall_Tool.zip
Armoury Crate & Aura Creator Installer v3.1.3.0 (latest installer version)
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/ArmouryCrateInstallTool.zip

Must read before reporting issues:
1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock used to be stable)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online form: https://forms.gle/48ztQgy7F8GcCCpN9

Log Collection Tool - Instructions

First, check the Record log box to start recording
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice.
Stop the recording

To check if your product is supported in Armoury Crate
https://www.asus.com/us/support/FAQ/1042459

[Shellcaster]

Note for anyone experiencing the missing motherboard issue due to a conflict with Kaspersky. Kaspersky have identified the cause and the fix will be released via a database update soon.

Source: Â*https://forum.kaspersky.com/topic/asuss-program-cannot-load-when-kis-latest-database-update-25017/?d...

[biTi71]

I don't use Kaspersky, but the situation has not improved.
If I turn off XMP in the BIOS, the AC sees the RAMs, if I turn it back on it disappears again...

Item Version
---- -------
Armoury Crate UWP App 5.1.5.0
ROG Live Service 1.4.10.0
Aura Service (Lighting Service) 3.05.40
Armoury Crate lite service 5.1.4
Aura Wallpaper Service Not installed
ASUS AIOFan HAL 1.1.47.0
ASUS AURA Extension Card HAL 1.1.0.18
ASUS AURA Motherboard HAL 1.3.0.0
ASUS Mouse HAL 1.2.0.40
AacVGA 0.0.5.2
KingstonDram 1.1.12
AURA DRAM Component 1.1.18
ENE RGB HAL 1.1.39.18
ENE_DRAM_RGB_AIO 1.0.3.37
ENE_EHD_M2_HAL 1.0.9.12
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.2
Patriot Viper M2 SSD RGB 1.0.6.5
Universal Holtek RGB DRAM 1.0.0.2
WD_BLACK AN1500 1.0.14.0

[MasterC]

XMP is an overclocked setting. If your system is not stable, you will need to either find a stable OC setting or disable XMP. Please resolve that before reporting software issues.

biTi71 wrote:
I don't use Kaspersky, but the situation has not improved.
If I turn off XMP in the BIOS, the AC sees the RAMs, if I turn it back on it disappears again...

Item Version
---- -------
Armoury Crate UWP App 5.1.5.0
ROG Live Service 1.4.10.0
Aura Service (Lighting Service) 3.05.40
Armoury Crate lite service 5.1.4
Aura Wallpaper Service Not installed
ASUS AIOFan HAL 1.1.47.0
ASUS AURA Extension Card HAL 1.1.0.18
ASUS AURA Motherboard HAL 1.3.0.0
ASUS Mouse HAL 1.2.0.40
AacVGA 0.0.5.2
KingstonDram 1.1.12
AURA DRAM Component 1.1.18
ENE RGB HAL 1.1.39.18
ENE_DRAM_RGB_AIO 1.0.3.37
ENE_EHD_M2_HAL 1.0.9.12
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.2
Patriot Viper M2 SSD RGB 1.0.6.5
Universal Holtek RGB DRAM 1.0.0.2
WD_BLACK AN1500 1.0.14.0

[biTi71]

MasterC@ROG wrote:
XMP is an overclocked setting. If your system is not stable, you will need to either find a stable OC setting or disable XMP. Please resolve that before reporting software issues.

Thank you for your response, but this was not the main problem and I am aware of what XMP is. What you recommend should sometimes be read further on the forum
So far XMP has not caused any problems for AC and my system is stable.
As you can see, the recent AC updates have caused countless problems.
The software problem is the AC itself, not a BIOS setting.
Maybe it's time to do something useful instead of blaming the users for the problem...
Thanks!

[BladeMF]

Not sure if it's a AC problem, but this is a good a place as any to start. While on a video call I've been having episodes where the CPU seems to lose power and its temperature drops significantly (to 55 degrees) and the whole computer grounds to a halt. Then after some time (seconds or minutes sometimes) it comes back. It doesn't seem to matter which mode I am on.

Is this a known Armory Crate issue?

[MasterC]

It would be good to know what system/products you have, thanks.

BladeMF wrote:
Not sure if it's a AC problem, but this is a good a place as any to start. While on a video call I've been having episodes where the CPU seems to lose power and its temperature drops significantly (to 55 degrees) and the whole computer grounds to a halt. Then after some time (seconds or minutes sometimes) it comes back. It doesn't seem to matter which mode I am on.

Is this a known Armory Crate issue?

[BladeMF]

MasterC@ROG wrote:
It would be good to know what system/products you have, thanks.

Yes, sorry about that.

I have ROG Zephyrus G15 with AMD Ryzen 9 5900HS and RTX 3080

Item                       Version     
----                       -------     
Armoury Crate UWP App      5.1.5.0     
ROG Live Service           1.4.10.0    
Aura Service (Lighting Service)  3.05.40     
Armoury Crate service      5.1.9       
Aura Wallpaper Service     Not installed
ASUS Aac_NBDT HAL          2.5.12.0    

In continuation, I am now suspecting that this is actually a thermal throttling, so will monitor the temperatures closely today. Probably the Balanced mode is not adequate for heavy loads.

[MasterC]

Try Turbo Mode and make sure to keep the laptop in an open area. You may hit temperatures above 80 degrees with those specs under heavy load, that's normal.

BladeMF wrote:
Yes, sorry about that.

I have ROG Zephyrus G15 with AMD Ryzen 9 5900HS and RTX 3080

Item                       Version     
----                       -------     
Armoury Crate UWP App      5.1.5.0     
ROG Live Service           1.4.10.0    
Aura Service (Lighting Service)  3.05.40     
Armoury Crate service      5.1.9       
Aura Wallpaper Service     Not installed
ASUS Aac_NBDT HAL          2.5.12.0    

In continuation, I am now suspecting that this is actually a thermal throttling, so will monitor the temperatures closely today. Probably the Balanced mode is not adequate for heavy loads.

[BladeMF]

MasterC@ROG wrote:
Try Turbo Mode and make sure to keep the laptop in an open area. You may hit temperatures above 80 degrees with those specs under heavy load, that's normal.

I did. I am literally outside. Today I came to the conclusion that since currently I am using the built-in video, it somehow goes into thermal throttling, and since it is bundled with the processor, somebody (Armoury Crate?) cuts the voltage to the processor to 0.7V until the temperature drops to 50s something and then restores it. At these times the processor temperature was in the 70s, so nothing special.

When I moved Teams to the NVIDIA card these episodes stopped occurring so it must be video card-related somehow. Not sure if that is Armory Crate related at all.

[MasterC]

From your previous post, you mentioned that turning off XMP resolves the issue. Doesn't that mean your XMP settings are affecting your system stability and thus the functions in Armoury Crate? I suggest to assess if any issues exists while XMP is disabled, then report if any.

biTi71 wrote:
I don't use Kaspersky, but the situation has not improved.
If I turn off XMP in the BIOS, the AC sees the RAMs, if I turn it back on it disappears again...