Armoury Crate v5.1.5.0 / Aura Creator v3.3.4 [Report here if any issues]

[MasterC]

A new major release was just released.

Armoury Crate v5.1.5 - Core service updates:
Armoury Crate Lite Service v5.1.4
Armoury Crate Service v5.1.4
AURA Service (Lighting Service) v3.05.40
ROG Live Service v1.4.5.0

Aura Creator v3.3.4- Core service updates:
Armoury Crate Lite Service v5.1.4
Armoury Crate Service v5.1.4
AURA Service (Lighting Service) v3.05.40
ROG Live Service v1.4.5.0

Armoury Crate v5.1.5 - New features:
Added new ProArt theme for personalization (compatible with Motherboard & PC Components)
Added delete function for "Notification" (mouse right click)
Added close function in right button click menu for wireless devices power management panel in system tray
Usability enhancements

Aura Creator v3.3.4- New eatures:
Support for Aura Wallpaper

Armoury Crate v5.1.5 - Bug fixes & Enhancements:
Changed the condition to trigger the "Update" in "Update Center"
Fixed App crash issue in specific scenarios
Fixed Update Failed issue in specific scenarios and combination of devices
Fixed RGB lighting reset to default after reboot system issue for some configurations
Fixed specific DRAM detection issues
Fixed specific Armoury Crate installation issues
Fixed issues where devices cannot finish updates
Fixed "Content Platform" - cannot log into ASUS account issue
Fixed firmware update issues
[Laptop] Fixed dual screen display layout issue
[Keyboard][Mouse] Fixed device page error when language set to Spanish
[Mouse] Added a countdown dialog for the Calibration function to prevent users from selecting an incorrect preset surface and not being able to use the mouse
[Mouse] Fine-tuned accuracy for the DPI values between 5000-7000
UI flow & GUI layout enhancements
Several other bugs fixes

Aura Creator v3.3.4 - Bug fixes & Enhancements:
Fixed - device lighting cannot be restored after unsync
Fixed service error issue
UI flow & GUI layout enhancements
Other bugs fixes

New devices supported:
ROG Chakram X
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Uninstall Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (do not remove manually)
DO NOT modify the registry
Forms MUST be completed and submitted in order to be processed.

Uninstall Tool - v2.1.3
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Uninstall_Tool.zip
Armoury Crate & Aura Creator Installer v3.1.3.0 (latest installer version)
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/ArmouryCrateInstallTool.zip

Must read before reporting issues:
1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock used to be stable)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online form: https://forms.gle/48ztQgy7F8GcCCpN9

Log Collection Tool - Instructions

First, check the Record log box to start recording
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice.
Stop the recording

To check if your product is supported in Armoury Crate
https://www.asus.com/us/support/FAQ/1042459

[RogScott]

Resolved after using uninstall tool

MarcioTB wrote:
Same issue here, fixed only after unistalling and installing everything (Aura creator and armoury crate)

Okay, I crossed my fingers and proceeded. Ran the "uninstall tool" which reported success, then rebooted.

Ran the latest AC Installer. It failed with error 101. (Note: There are no problems with my internet.)
Rebooted, ran installer again. It failed with error 504.
Rebooted, ran installer again. It again failed with error 504.
Rebooted, ran the uninstaller again. It succeeded.
Rebooted, ran installer again. It failed with error 504.
Rebooted, ran installer again. It failed AGAIN with error 504.
Rebooted, ran "windows disk cleanup", deleted all temporary files.
Rebooted, ran installer again. This time, FINALLY, it succeeded. Maybe deleting the temporary files helped, or maybe it was ASUS servers, not sure since intermittent problems are tough to categorize -- but it finally worked.

So, the good news is that I finally have AC running again, with my Ryujin-II is displayed, and the Script Errors are gone.

The AC software is a disastrous tribute to Rube Goldberg. Far too many individual modules, far too little resiliency, too many points of failure in the software itself, the installer, and the uninstaller, and no granularity available to uninstall/reinstall individual components. I've spent far more time trying to fix/repair AC than I have on the rest of this system and all my other software combined.

Having AC installed feels like having a ticking time bomb inside my computer case. The slightest breeze seems to break it at random times and great efforts are required to get it functioning again. But it is the only option for controlling the pump on the Ryujin-II, so I guess I am stuck with it for now. It is certainly making me way less likely to buy ASUS products in the future.

[MasterC]

Hi ImpetuousRacer and Psycrow, there is an unknown reason why DRAM HAL could not be uninstalled properly. Please run the file from the link below to reinstall.
https://drive.google.com/file/d/1e8ryk28WQn2liE65FbWCz0hR0mBhJf-y/view?usp=sharing

ImpetuousRacer wrote:
I installed a new ROG Strix 2060 Video Card and it did not show up in Armoury Crate. I used the used the uninstall tool to uninstall crate. I then reinstalled crate, rebooted, ran updates. Now the new card shows up. HOWEVER, the G.Skill ram no longer shows up in Armoury Crate or Asus Creator (it did show up in both prior to uninstall).




Item Version
---- -------
Armoury Crate UWP App 5.1.5.0
ROG Live Service 1.4.9.0
Aura Service (Lighting Service) 3.05.40
Armoury Crate lite service 5.1.4
Aura Wallpaper Service Not installed
ASUS AIOFan HAL 1.1.45.0
ASUS AURA Extension Card HAL 1.1.0.18
ASUS AURA Motherboard HAL 1.3.0.0
AacVGA 0.0.4.9
KingstonDram 1.1.12
AURA DRAM Component 1.1.18
ENE RGB HAL 1.1.39.15
ENE_EHD_M2_HAL 1.0.9.12
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.2
Patriot Viper M2 SSD RGB 1.0.6.5
Universal Holtek RGB DRAM 1.0.0.2
WD_BLACK AN1500 1.0.14.0

[ImpetuousRacer]

MasterC@ROG wrote:
Hi ImpetuousRacer and Psycrow, there is an unknown reason why DRAM HAL could not be uninstalled properly. Please run the file from the link below to reinstall.
https://drive.google.com/file/d/1e8ryk28WQn2liE65FbWCz0hR0mBhJf-y/view?usp=sharing

Thank you. In middle of moving and this computer got shipped already. Will report back in a couple weeks. Thanks for the follow up!

[Psycrow]

Resolved by remote debugging - conflict with installed TT software.

MasterC@ROG wrote:
Hi ImpetuousRacer and Psycrow, there is an unknown reason why DRAM HAL could not be uninstalled properly. Please run the file from the link below to reinstall.
https://drive.google.com/file/d/1e8ryk28WQn2liE65FbWCz0hR0mBhJf-y/view?usp=sharing

I installed this file and rebooted my pc. Then my ram RGB started to look messy.
Here is a picture of how it looks after i installed the file.
Only 3 of the ram where light up and the 3 others was stuck on some rainbow mode that dident work right.
Also when i reboted again then only 2 of the ram was light up and the leds was stuck on random collours .
Still the ram wont show up in aura creator. So i uninstalled this file and unsynched my ram.

It dident work for me at all. It only messed up my rgb.
Any other suggestions ?

[ImpetuousRacer]

Provided file fixed the issue. Thanks for your feedback.

Psycrow wrote:
Resolved by remote debugging - conflict with installed TT software.



I installed this file and rebooted my pc. Then my ram RGB started to look messy.
Here is a picture of how it looks after i installed the file.
Only 3 of the ram where light up and the 3 others was stuck on some rainbow mode that dident work right.
Also when i reboted again then only 2 of the ram was light up and the leds was stuck on random collours .
Still the ram wont show up in aura creator. So i uninstalled this file and unsynched my ram.

It dident work for me at all. It only messed up my rgb.
Any other suggestions ?

I installed the file, rebooted, checked for updates, there was an update for the ram, installed it, and now everything is good.
I only have 2 sticks of ram, and I created the profile in Aura Creator.

[TSportM]

finaly a discovered the cause of some BSOD

https://youtu.be/u7YKtBFGZlQ

Asus should tell if this add on software is needed or not...

also have Universal Holtek RGB DRAM whats this and what is it for ?

[MasterC]

If you can verify the root cause of the BSOD, then please record a log.
Haven't seen any reported cases for a long time.

TSportM wrote:
finaly a discovered the cause of some BSOD

https://youtu.be/u7YKtBFGZlQ

Asus should tell if this add on software is needed or not...

also have Universal Holtek RGB DRAM whats this and what is it for ?

[TSportM]

Issue Resolved, thanks for your feedback

MasterC@ROG wrote:
If you can verify the root cause of the BSOD, then please record a log.
Haven't seen any reported cases for a long time.

hello MasterC@ROG

the root was

Universal Holtek RGB

amd both Patriot RGB SSD and DRAM unistalled them and no problems since as i dont have any of does things.

cheers

[TheEternaL]

Hello. I don't have much information in the dashboard at all. Even the BIOS version and Motherboard Model does not show. Not to mention the clock speed of the processor, etc.



Item Version
---- -------
Armoury Crate UWP App 5.1.5.0
ROG Live Service 1.4.9.0
Aura Service (Lighting Service) 3.05.40
Armoury Crate lite service 5.1.4
Aura Wallpaper Service No Install
ASUS AIOFan HAL 1.1.45.0
ASUS AURA Extension Card HAL 1.1.0.18
ASUS AURA Motherboard HAL 1.3.0.0
ASUS Keyboard HAL 1.1.79.0
ASUS MB Peripheral Products 1.0.40
ASUS Mouse HAL 1.2.0.33
AacAudioHal 1.3.40.0
AacVGA 0.0.4.3
KingstonDram 1.1.12
AURA DRAM Component 1.1.18
ENE RGB HAL 1.1.39.15
ENE_EHD_M2_HAL 1.0.9.12
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.2
Patriot Viper M2 SSD RGB 1.0.6.5
Universal Holtek RGB DRAM 1.0.0.2
WD_BLACK AN1500 1.0.14.0

[MasterC]

Sorry, your motherboard is from 2016. Armoury Crate can only support motherboards later than October 2018.
https://www.asus.com/us/support/FAQ/1042459#1.Armoury%20Crate:%20Compatible%20Devices

TheEternaL wrote:
Hello. I don't have much information in the dashboard at all. Even the BIOS version and Motherboard Model does not show. Not to mention the clock speed of the processor, etc.



Item Version
---- -------
Armoury Crate UWP App 5.1.5.0
ROG Live Service 1.4.9.0
Aura Service (Lighting Service) 3.05.40
Armoury Crate lite service 5.1.4
Aura Wallpaper Service No Install
ASUS AIOFan HAL 1.1.45.0
ASUS AURA Extension Card HAL 1.1.0.18
ASUS AURA Motherboard HAL 1.3.0.0
ASUS Keyboard HAL 1.1.79.0
ASUS MB Peripheral Products 1.0.40
ASUS Mouse HAL 1.2.0.33
AacAudioHal 1.3.40.0
AacVGA 0.0.4.3
KingstonDram 1.1.12
AURA DRAM Component 1.1.18
ENE RGB HAL 1.1.39.15
ENE_EHD_M2_HAL 1.0.9.12
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.2
Patriot Viper M2 SSD RGB 1.0.6.5
Universal Holtek RGB DRAM 1.0.0.2
WD_BLACK AN1500 1.0.14.0