Armoury Crate v5.0.11.0 [Report here if any issues]

[MasterC]

A new major release was just released.

Suggest to uninstall Aura Sync software if already installed.

Cores service updates:
Armoury Crate Lite Service v5.0.8
Armoury Crate Service v5.0.8
AURA Service (Lighting Service) v3.05.29
ROG Live Service v1.3.8.0
Aura Service Add-on v0.0.21

New features:
Brand new UI - V3.0
Added "Content Platform" - new feature for further animation, wallpaper, AniMe Matrix effects released.
Added "Aura Wallpaper" as the dynamic wallpaper to extend the RGB lighting effects from devices to the screen.
Added featured promotions
Device pages added one-click "Scenario Profiles" shortcut.
Support for colorful content in Motherboard AniMe Matrix model (ROG MAXIMUS Z690 EXTREME)

Bug fixes & Enhancements:
[Laptop] Added resoultion switch (UHD/FHD) in System Configuration (for compatible models only)
[Laptop] Added "Backlight control" in System Configuration (for compatible models only) to switch between one-zone & multi-zone
[Laptop] Renamed "HyperFan" as "Operating mode"
[Laptop] Power comsumption enhancements
[AIO Cooler] Fixed animation display issues
[Motherboard] Fixed Dashboard info display issues
[Mouse][Keyboard][Headset] Fixed power info display issues
[Mouse] Enhanced the Surface Calibration configuration UI and flow
UI enhancements
Several other bugs fixes

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We have a new method of reporting issues:
1. Post a brief description of your issue in this thread (less than 50 words)
2. Record and generate a log, change the extension from .LogE to .txt. Prepare some screenshots and photos if applicable.
3. Complete the online form (need Gmail account): https://forms.gle/GbEPbp7drM9g3xyq8

* If you do not have a Gmail account - complete this form: https://forms.gle/A4cD9oJnCGPjmMVSA
* If recording a log is not possible - complete this form: https://forms.gle/ACvNvjH6zoCmyfGf6

Forms MUST be completed and submitted in order to be processed.

Log Collection Tool - Instructions
First, check the Record log box to start recording
Agree to the disclaimer
Replicate the issue you are having
Click on the Generate log data button
Save the log file to a location of your choice.
Stop the recording

[geomslayer]

Hey, I have a problem with syncing my RGB RAM with Armoury Crate.

1. So, after powering on my PC the RAM sticks are not recognized by AC at first.
2. Then by manually pressing "Rescan" on the motherboard page the RAM is recognized.
3. But after PC restarts it's not in sync again.

So I have to rescan devices every time my PC turning on, which is frustrating.

Previously (several months ago) this problem hasn't occurred.

[MasterC]

Several private messages were left unanswered, message me back if your issues have been resolved. Thanks!

[Doudididoune]

What the hell is happening again with Gskill Trident Z ??

It was sync and reconized by Armoury Crate (with the Gskill software tips found here), and now, it's not reconized anymore.

I did not do any update from yesterday to today, where is that coming from ??

[toouur]

Armoury Crate fails to install complaining on Internet Connection

I have sent the report with the log and screenshot attached.

The software was installed successfully on another PC with Asus MB which doesn't support it and with Asus Video card which supports it on windows 10x64

On my PC with both MB and video supporting Armoury Crate on windows 11x64 it just fails to install on the very same step of installation. I have excellent internet connection and I have tried to reinstall multiple times with cleaning all the Asus Servises (including Ai Suite 3) - no luck. Waiting for response after analyzing my log.

[Nepty]

So the updates for the 3080ti and Claymore ll won't install, and haven't been for a long time.
Had Windows 10 on the same computer, moved to Windows 11 with a clean install. Same thing then as now.
I don't have the strength to uninstall and install Armoury all the time, because the app/program has so many issues and faults.

Log has been added here (Since the size cap of the forum):
Log_20220325.logE

[MasterC]

Please refer to original post of the thread, forms must be filled in order for us to process your case. The link to your log as been removed for your privacy and protection, avoid posting publicly (logs are encrypted but should exercise caution nevertheless).

Nepty wrote:
So the updates for the 3080ti and Claymore ll won't install, and haven't been for a long time.
Had Windows 10 on the same computer, moved to Windows 11 with a clean install. Same thing then as now.

I don't have the strength to uninstall and install Armoury all the time, because the app/program has so many issues and faults.

Log has been added here (Since the size cap of the forum):
Log_20220325.logE

[toouur]

Ok, after a lot of attempts and uninstalling and reinstalling all the ASUS services I gave up (I was unable even to reinstall aI suite 3 after all)

Luckily I had a recent acronis backup which I restored with working AiSuite version and Armoury (but now Aura sync doesn't detect my devices, gosh, before all that it did)

So my version is
Item Version
---- -------

Armoury Crate UWP App 4.2.5.0
ROG Live Service 1.3.12.0
AURA Service (Lighting Service) 3.05.29
Armoury Crate lite service 5.0.8
ASUS AIOFan HAL 1.1.43.0
ASUS AURA Extension Card HAL 1.1.0.13
ASUS AURA Motherboard HAL 1.2.8.0
AacVGA 0.0.4.8
KingstonDram 1.1.12
AURA DRAM Component 1.1.16
ENE RGB HAL 1.1.39.5
ENE_EHD_M2_HAL 1.0.9.6
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.2
Patriot Viper M2 SSD RGB 1.0.6.5
Universal Holtek RGB DRAM 1.0.0.2
WD_BLACK AN1500 1.0.14.0

When I try to update from the app it throws me the following error:

[staticrp]

after upgrading to windows 11. Armory crate is terribly buggy.
"we are sorry.There's an error with the device page. The application is going to reload the device page now. (2006)"
Namely, this is what happens with an attempt to enter the settings of the Spatha.
Item Version
---- -------
Armoury Crate UWP App 5.0.11.0
ROG Live Service 1.3.12.0
AURA Service (Lighting Service) 3.05.29
Armoury Crate lite service 5.0.8
ASUS AIOFan HAL 1.1.43.0
ASUS AURA Extension Card HAL 1.1.0.13
ASUS AURA Motherboard HAL 1.2.8.0
ASUS Keyboard HAL 1.1.79.0
ASUS MB Peripheral Products 1.0.35
ASUS Mouse Extern HAL 1.2.0.6
ASUS Mouse HAL 1.2.0.33
ASUS MousePad HAL 1.0.3.5
AacAudioHal 1.3.40.0
AacVGA 0.0.4.3
KingstonDram 1.1.12
AURA DRAM Component 1.1.16
ENE RGB HAL 1.1.39.5
ENE_EHD_M2_HAL 1.0.9.6
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.2
Patriot Viper M2 SSD RGB 1.0.6.5
Universal Holtek RGB DRAM 1.0.0.2
WD_BLACK AN1500 1.0.14.0
--------------------------------
Armoury_Crate_Uninstall_Tool - try. Does not help!

[cekeu]

I have a problem with easy-anti cheat and battleye when G.Skill Trident Z Neo memory is enabled in Aura by Armourycrate. So I disable Aura's memory and use G.SKILL-Trident-Z-Lighting-Control instead.

Item Version
---- -------
Armoury Crate UWP App 5.0.11.0
ROG Live Service 1.3.12.0
AURA Service (Lighting Service) 3.05.29
Armoury Crate lite service 5.0.8
ASUS AIOFan HAL 1.1.43.0
ASUS AURA Extension Card HAL 1.1.0.13
ASUS AURA Motherboard HAL 1.2.8.0
ASUS Keyboard HAL 1.1.79.0
ASUS Mouse HAL 1.2.0.33
AacVGA 0.0.4.8
KingstonDram 1.1.12
AURA DRAM Component 1.1.16
ENE RGB HAL 1.1.39.5
ENE_DRAM_RGB_AIO 1.0.3.17
ENE_EHD_M2_HAL 1.0.9.6
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.2
Patriot Viper M2 SSD RGB 1.0.6.5
Universal Holtek RGB DRAM 1.0.0.2
WD_BLACK AN1500 1.0.14.0

[MasterC]

Thanks everyone who helped to make the software better by reporting issues. A new major update is rolling out so this thread is officially closed. Some of the issues reported should have been fixed already before the new update, others should be resolved by installing when prompted to do so. Please note that some may need to wait until the next update or earlier.