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Armoury Crate v5.0.11.0 [Report here if any issues]

MasterC
Community Admin
Community Admin
A new major release was just released.

Suggest to uninstall Aura Sync software if already installed.

Cores service updates:
Armoury Crate Lite Service v5.0.8
Armoury Crate Service v5.0.8
AURA Service (Lighting Service) v3.05.29
ROG Live Service v1.3.8.0
Aura Service Add-on v0.0.21

New features:
Brand new UI - V3.0
Added "Content Platform" - new feature for further animation, wallpaper, AniMe Matrix effects released.
Added "Aura Wallpaper" as the dynamic wallpaper to extend the RGB lighting effects from devices to the screen.
Added featured promotions
Device pages added one-click "Scenario Profiles" shortcut.
Support for colorful content in Motherboard AniMe Matrix model (ROG MAXIMUS Z690 EXTREME)

Bug fixes & Enhancements:
[Laptop] Added resoultion switch (UHD/FHD) in System Configuration (for compatible models only)
[Laptop] Added "Backlight control" in System Configuration (for compatible models only) to switch between one-zone & multi-zone
[Laptop] Renamed "HyperFan" as "Operating mode"
[Laptop] Power comsumption enhancements
[AIO Cooler] Fixed animation display issues
[Motherboard] Fixed Dashboard info display issues
[Mouse][Keyboard][Headset] Fixed power info display issues
[Mouse] Enhanced the Surface Calibration configuration UI and flow
UI enhancements
Several other bugs fixes

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We have a new method of reporting issues:
1. Post a brief description of your issue in this thread (less than 50 words)
2. Record and generate a log, change the extension from .LogE to .txt. Prepare some screenshots and photos if applicable.
3. Complete the online form (need Gmail account): https://forms.gle/GbEPbp7drM9g3xyq8

* If you do not have a Gmail account - complete this form: https://forms.gle/A4cD9oJnCGPjmMVSA
* If recording a log is not possible - complete this form: https://forms.gle/ACvNvjH6zoCmyfGf6

Forms MUST be completed and submitted in order to be processed.

Log Collection Tool - Instructions
First, check the Record log box to start recording
Agree to the disclaimer
Replicate the issue you are having
Click on the Generate log data button
Save the log file to a location of your choice.
Stop the recording
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin
493 Views
381 REPLIES 381

DanXIV wrote:
I found a solution to this problem but maybe this post can help the developers to know where to look.
A brief description of my hardware and the problem.

My Rig:
CPU: Ryzen 5 3600 (no overclock)
MB: Rog Crosshair VIII Dark Hero (I know it's overkill for this cpu but i want to upgrade it)
Ram: TridentZ 32Gb (4 x 😎 3200Mhz CL16 (D.O.C.P. profile enabled)
Case: Rog helios
PSU: Rog Thor 1200W

The following problem presented itself just after a bios update and it's present even with a clean installation of Windows 10.
Right after the installation of armoury crate (doesen't matter if it's installed with aura creator or not)
the rgb strip connected to addressable RGB connector number 1 (The one at the top right corner of the motherboard)
stops working with advanced effects and turns off.
The only exeption is the base effect of single color.
This problem is present only with the last Bios update aka 4004 version.
A bios downgrade to version 3904 fixes the issue since the bios flash resets the data in the argb controller.
With this Bios version the problem dosen't presents itself anymore and all rgb works as it should.

This problem seems to not depend by Windows updates since it's present with or without the last updates, even while in the bios if aura it's on
and the last update of Armoury Crate and the aura sdk didn't fix the issue.
Only known solution to me is the bios downgrade, maybe a bios problem?


Same exact issue here: After updated to 0604 on Crosshair VIII Extreme

PzSniper
Level 7
Downloading other services and components stuck on installer, it say cannot access internet Armoury crate error 504 on Z390 STRIX GAMING

vaal_zinc
Level 7
Turkish users are having a huge keyboard problem with Armoury Crate and their Asus Turkish Q keyboards. In this forum 5 Turkish users are already reported this problem.

It has been more than 3 weeks and still no fix.

Here is my message in this thread: https://rog.asus.com/forum/showthread.php?127088-Armoury-Create-v5-0-11-0-Report-here-if-any-issues/...

A thread with 5 Turkish users: https://rog.asus.com/forum/showthread.php?128056-Armoury-Crate-and-Asus-Tuf-Gaming-K7-Turkish-Q-keyb...

Here is another user from this thread reporting at "02-12-2022": https://rog.asus.com/forum/showthread.php?127088-Armoury-Create-v5-0-11-0-Report-here-if-any-issues/...

Are you guys gonna provide a fix or not? What is going on? Have I made a huge mistake by buying an Asus branded gear? What a terrible experience.

Give us an ETA!

vaal_zinc wrote:
Turkish users are having a huge keyboard problem with Armoury Crate and their Asus Turkish Q keyboards. In this forum 5 Turkish users are already reported this problem.

It has been more than 3 weeks and still no fix.

Here is my message in this thread: https://rog.asus.com/forum/showthread.php?127088-Armoury-Create-v5-0-11-0-Report-here-if-any-issues/...

A thread with 5 Turkish users: https://rog.asus.com/forum/showthread.php?128056-Armoury-Crate-and-Asus-Tuf-Gaming-K7-Turkish-Q-keyb...

Here is another user from this thread reporting at "02-12-2022": https://rog.asus.com/forum/showthread.php?127088-Armoury-Create-v5-0-11-0-Report-here-if-any-issues/...

Are you guys gonna provide a fix or not? What is going on? Have I made a huge mistake by buying an Asus branded gear? What a terrible experience.

Give us an ETA!




++++++++++++++++++++++++

Hurricane28
Level 10
OMG, are you reading this Assus ROG?

Look at how many issues this software is causing.. its ridiculous.. Why don't you care for your customers?!
But it doesn't even stop on this forum: https://www.youtube.com/watch?v=1a6xAsaip4c&ab_channel=RPMDesigns

You are asking top dollar for "the best" but we get mediocre due to this crappy software that is causing numerous of issues.. Fix this ASAP Assus, this is not what your customers deserve!

StierOle
Level 7
I just spend a lot of money on the new "ROG RYUJIN II 240"
Now i am asking myself: FOR WHAT ????
Installed, de-installed, re-reinstalled and this crap software does not recognize the ROG RYUJIN II 240.
Only thing i can see in the soft is my Crosshair VI Hero, but even there i can only see my hardrive. nothing else.
No possibility to play with Aura Sync
How can this be solved ??? or WILL this be solved ???

Thanks in advance for any help

DragDay7
Level 9
Armoury Crate doesn't fully uninstall. After removing software I get few errors every boot in event log coming out of:
C:\Program Files (x86)\ASUS\ArmouryDevice\dll\AcPowerNotification\AcPowerNotification.exe
C:\Program Files (x86)\ASUS\ArmouryDevice\dll\MBLedSDK\NoiseCancelingEngine.exe

// edit: Found out theres tool called Armoury Crate Uninstaller, using it solves the issue xD

MENINBLK
Level 7
ARMOURY CRATE 5.0.11.0 failing miserably on Windows 10 PRO x64 21H2,
ROG Crosshair VIII Formula Motherboard with AMD RYZEN 9 5950X
and G.Skil 64GB DDR4 3600MHz C16 RAM.

Everything was working with BIOS 3904.
BIOS 4004, ARGB not working after FIRMWARE update.
SYSTEM ERROR in ARMOURY CRATE.
ARMOURY CRATE not recognizing AURA DEVICES at all.

Can not attach any files.
I have a log file created and ready.
ASUS ROG website not allowing me to upload this file for you.


Please help.

Peter R.

SignedAdam
Level 9
x570 crosshair hero wifi no rgb no fan control after full uninstall of all asus programs and a full reinstall!

full report can be found "Here"

iTriedOverclock
Level 9
Maximus Z690 Apex
Core i7 12700K

I can no longer access options under the "Device" tab. When I click FanXpert or any other option I get "The system is busy. Please wait for ASUS Framework service to respond and the device page will be reloaded automatically." Until it finally gets to a blank screen.