12-21-2021 03:04 PM
02-24-2022 10:55 AM
02-25-2022 01:36 AM
02-25-2022 03:39 AM
03-01-2022 12:45 AM
03-01-2022 03:57 AM
Same here. I reported bug in January (which I had a year prior to that) and never heard any feedback since then. I have no idea what is preventing them from using public tools like Bugzilla where they can, you know, actually communicate with users who are reporting issues and request additional user feedback if needed.
03-01-2022 10:57 AM
They simply don't care man.. Problems with their software are there for years now without any fix or way to get support.. This forum doesn't change that.
All we can do is preventing people or not recommending Assus ROG to anyone anymore. I have an YouTube clip about problems with this software and lots and lots of people have the same issue and they never get response from Assus..
I never buy ROG ever again in the future and people that come to me ask what to get i will strongly recommend another brand than Assus ROG from now on.
03-01-2022 02:29 AM
03-03-2022 09:43 AM
03-04-2022 08:05 AM
I found a solution to this problem but maybe this post can help the developers to know where to look.
A brief description of my hardware and the problem.
CPU: Ryzen 5 3600 (no overclock)
MB: Rog Crosshair VIII Dark Hero (I know it's overkill for this cpu but i want to upgrade it)
Ram: TridentZ 32Gb (4 x 😎 3200Mhz CL16 (D.O.C.P. profile enabled)
Case: Rog helios
PSU: Rog Thor 1200W
The following problem presented itself just after a bios update and it's present even with a clean installation of Windows 10.
Right after the installation of armoury crate (doesen't matter if it's installed with aura creator or not)
the rgb strip connected to addressable RGB connector number 1 (The one at the top right corner of the motherboard)
stops working with advanced effects and turns off.
The only exeption is the base effect of single color.
This problem is present only with the last Bios update aka 4004 version.
A bios downgrade to version 3904 fixes the issue since the bios flash resets the data in the argb controller.
With this Bios version the problem dosen't presents itself anymore and all rgb works as it should.
This problem seems to not depend by Windows updates since it's present with or without the last updates, even while in the bios if aura it's on
and the last update of Armoury Crate and the aura sdk didn't fix the issue.
Only known solution to me is the bios downgrade, maybe a bios problem?