Hi,
I have a few issues with AC.
- After approx. 3 hours all RGB lighting freezes on my motherboard, except for the RAM which will continue, but out of sync (meaning the rgb on the 2 sticks no longer runs in sync). It can only be fixed by completely shutting down the pc, not a restart.
- When I select all devices under Aura Sync, next time I open AC, my mouse (Chakram Core) is deselected again
- Under Aura Effects, the In-Game lighting effects checkbox is not remembered, it switches back to on every time I open AC
- GameSDK can not be updated (error 16), but this is a known issue apparently
Motherboard: ROG Maximus Z690 Extreme.
Ram: G.Skill F5-6000U4040E16GX2-TZ5RK (2 x 16GB RGB)
Windows: Windows 11 Pro, 21H2, build 22000.527
Armoury Crate:
Item Version
---- -------
Armoury Crate UWP App 5.0.11.0
ROG Live Service 1.3.10.0
AURA Service (Lighting Service) 3.05.29
Armoury Crate lite service 5.0.8
ASUS AIOFan HAL 1.1.43.0
ASUS AURA Extension Card HAL 1.1.0.13
ASUS AURA Motherboard HAL 1.2.8.0
ASUS FanCard HAL 1.0.8
ASUS Mouse HAL 1.2.0.32
AacVGA 0.0.4.3
KingstonDram 1.1.12
AURA DRAM Component 1.1.16
ENE RGB HAL 1.1.39.5
ENE_EHD_M2_HAL 1.0.9.6
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.2
Patriot Viper M2 SSD RGB 1.0.6.5
Universal Holtek RGB DRAM 1.0.0.2
WD_BLACK AN1500 1.0.14.0
Some extra info for point 1 from Event Viewer:Application Error:Faulting application name: LightingService.exe, version: 3.5.29.0, time stamp: 0x619df900
Faulting module name: LightingService.exe, version: 3.5.29.0, time stamp: 0x619df900
Exception code: 0xc0000005
Fault offset: 0x001411d5
Faulting process id: 0x34c4
Faulting application start time: 0x01d8240bdc36aa6f
Faulting application path: C:\Program Files (x86)\LightingService\LightingService.exe
Faulting module path: C:\Program Files (x86)\LightingService\LightingService.exe
Report Id: 405c1927-5f12-49d1-a92d-ae8a18d7c33f
Faulting package full name:
Faulting package-relative application ID:
Information:Fault bucket 1234675040658614455, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: LightingService.exe
P2: 3.5.29.0
P3: 619df900
P4: LightingService.exe
P5: 3.5.29.0
P6: 619df900
P7: c0000005
P8: 001411d5
P9:
P10:
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.8d0cb27a-d3f3-4a5b-9051-700c766e2514.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.0f600b59-8a6f-46dc-aae1-7f1a114d4f16.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.ca7fbafe-58ea-428a-89b1-1545442e9629.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.05310ffa-9cea-4dd4-8970-2078421e32e4.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.1f2063c4-ffd6-4f5a-b7cd-b7aeb1b5c03a.tmp.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_LightingService._3b97e9c1916a36c5d27ddb7ee1972962f1e3a7b_f3997fc4_2434862c-8863-40e0-9ce8-0bc5927f7bef
Analysis symbol:
Rechecking for solution: 0
Report Id: 405c1927-5f12-49d1-a92d-ae8a18d7c33f
Report Status: 268435456
Hashed bucket: b07008f3a1ef87ad112272686b7f68b7
UPDATE:I have been monitoring the RGB freeze and found 2 "AAC MB HAL" processes in task manager. One of them was taking 1.500MB, while the other consumed only 2.1MB... After killing the "big" one, the rgb resumed working.
So I think this process has a memory leak or something. So my guess the real problem is with "ASUS AURA Motherboard HAL 1.2.8.0"
From event log:
Faulting application name: Aac3572MbHal_x86.exe, version: 1.2.8.0, time stamp: 0x61c29640
Faulting module name: combase.dll, version: 10.0.22000.527, time stamp: 0xa296a824
Exception code: 0xc0000005
Fault offset: 0x000beee1
Faulting process id: 0x3ae4
Faulting application start time: 0x01d82495c736f333
Faulting application path: C:\Program Files\ASUS\AacMB\Aac3572MbHal_x86.exe
Faulting module path: C:\Windows\System32\combase.dll
Report Id: 1568e07a-2d79-4a78-8401-e1acdb7928cc
Faulting package full name:
Faulting package-relative application ID:
