A new major update is being rolled out. There are several improvement and new features, many of the issues reported have also been fixed.
Suggest to uninstall Aura Sync software if already installed.
Armoury Crate v4.2.5
Core Service Updates:
Armoury Crate Service v4.2.5
Armoury Crate Lite Service v4.2.8
ROG Live Service v1.2.18.0
AURA Service (Lighting service) v3.05.18
AuraLayerManager(AURA lighting effect add-on) V0.0.18
New Features
Added AniMe Matrix Editor multi-device support
Added FanXpert feature for Motherboard device type
Added "ROG CITATEL XV" direct link to "Recommended"
Compatibility for Windows 11
Bug Fixes & Enhancements:
Fixed system suspend/resume lighting effect frozen issue
Fixed Dashboard CPU usage bug
Fixed low frequency service crash issue
Fieed G-Skill DRAM Aura Sync issue
Fixed Bluetooth headset connection bug
Optimized component update process & Fix update failed issues
Enhanced GUI layout and UI interactive behavior
Newly Supported Models:
[Mouse] TUF GAMING MOUSE X KIMETSU NO YAIBA
[Headset] TUF GAMING H1 WIRELESS
[Webcam] ROG EYE S
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To update to the latest version of Armoury Crate, reboot and the update will run in the background automatically (do not open Armoury Crate for 10-15 minutes, and plug in the power for notebooks).
Before reporting issues, please make sure you have the latest software and firmware.
Be clear about the key issue. Mark/edit posts which are no longer relevant, tracking multiple posts in several pages not only takes time but the issue becomes unclear.
When reporting a new issue, include the following info:
1. Clear description of your issue
2. PC / Laptop
3. Aura Sync products
4. 3rd-party peripheral, audio, or lighting software
5. Wired / wireless connection
6. Reinstalled Windows?
7. Windows version & build
8. Previous version of firmware or software that worked as expected
9. Any screenshots of the issue
10. Use our log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.
NEW - When your issue has already been reported
To make reporting easier for you, if you see another member post the same issue you are experiencing:
1. Simply reply and add your name at the bottom of the post. (If someone else has already replied, then reply to that post and add your name to the list)
2. Record and generate a log.
3. Private message me and include the following:
a. The post link at the top right of your post (copy and paste the link)
b. Link to your log file stored in cloud, and screenshots if any.
c. Service version info
--------------------------------------------------------------------------------------------------------------------------
Log Collection Tool - Instructions
First, check the Record log box to start recording
Agree to the disclaimer
Replicate the issue you are having
Click on the Generate log data button
Save the log file to a location of your choice.
Stop the recording
Even though the log file is encrypted, share the log file with me by PM (provide link to file in cloud).
Many issues have been posted previously, but a very small percentage of people have PM'd me their log. If in doubt, just send a log and remember to record first. If the issue is after shutdown: provide a log for before shutdown and one after (2 logs). Thanks everyone!
Suggest to uninstall Aura Sync software if already installed.
Armoury Crate v4.2.5
Core Service Updates:
Armoury Crate Service v4.2.5
Armoury Crate Lite Service v4.2.8
ROG Live Service v1.2.18.0
AURA Service (Lighting service) v3.05.18
AuraLayerManager(AURA lighting effect add-on) V0.0.18
New Features
Added AniMe Matrix Editor multi-device support
Added FanXpert feature for Motherboard device type
Added "ROG CITATEL XV" direct link to "Recommended"
Compatibility for Windows 11
Bug Fixes & Enhancements:
Fixed system suspend/resume lighting effect frozen issue
Fixed Dashboard CPU usage bug
Fixed low frequency service crash issue
Fieed G-Skill DRAM Aura Sync issue
Fixed Bluetooth headset connection bug
Optimized component update process & Fix update failed issues
Enhanced GUI layout and UI interactive behavior
Newly Supported Models:
[Mouse] TUF GAMING MOUSE X KIMETSU NO YAIBA
[Headset] TUF GAMING H1 WIRELESS
[Webcam] ROG EYE S
--------------------------------------------------------------------------------------------------------------------------
To update to the latest version of Armoury Crate, reboot and the update will run in the background automatically (do not open Armoury Crate for 10-15 minutes, and plug in the power for notebooks).
Before reporting issues, please make sure you have the latest software and firmware.
Be clear about the key issue. Mark/edit posts which are no longer relevant, tracking multiple posts in several pages not only takes time but the issue becomes unclear.
When reporting a new issue, include the following info:
1. Clear description of your issue
2. PC / Laptop
3. Aura Sync products
4. 3rd-party peripheral, audio, or lighting software
5. Wired / wireless connection
6. Reinstalled Windows?
7. Windows version & build
8. Previous version of firmware or software that worked as expected
9. Any screenshots of the issue
10. Use our log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.
NEW - When your issue has already been reported
To make reporting easier for you, if you see another member post the same issue you are experiencing:
1. Simply reply and add your name at the bottom of the post. (If someone else has already replied, then reply to that post and add your name to the list)
2. Record and generate a log.
3. Private message me and include the following:
a. The post link at the top right of your post (copy and paste the link)
b. Link to your log file stored in cloud, and screenshots if any.
c. Service version info
--------------------------------------------------------------------------------------------------------------------------
Log Collection Tool - Instructions
First, check the Record log box to start recording
Agree to the disclaimer
Replicate the issue you are having
Click on the Generate log data button
Save the log file to a location of your choice.
Stop the recording
Even though the log file is encrypted, share the log file with me by PM (provide link to file in cloud).
Many issues have been posted previously, but a very small percentage of people have PM'd me their log. If in doubt, just send a log and remember to record first. If the issue is after shutdown: provide a log for before shutdown and one after (2 logs). Thanks everyone!
Hello Asus support i have issue showing this when i want to install armory crate on motherboard ROG MAXIMUS X FORMULA
Armoury crate error 504
can someone help me because i need it to modify my asus theta 7.1 headset surround sound
Note : I have connection 1gig also firewall is off not block anything no vpn nothing fresh windows having this issue
also uninstall tool only open for 1 min and close automatically without giving error or something
also i checked if crate installed before there is no single armory crate file installed on my windows i just want to install armory crate what is this ?
thanks
Armoury crate error 504
can someone help me because i need it to modify my asus theta 7.1 headset surround sound
Note : I have connection 1gig also firewall is off not block anything no vpn nothing fresh windows having this issue
also uninstall tool only open for 1 min and close automatically without giving error or something
also i checked if crate installed before there is no single armory crate file installed on my windows i just want to install armory crate what is this ?
thanks
Hello
1.Error 2005 on each page of Asus devices, so it is impossible to configure the devices. That said it works once after a clean install of windows and more after reboot
The battery icon for the Pugio 2 wireless mouse and the Claymore 2 keyboard is missing from the taskbar on Windows 11
2. PC
3. Aura Sync products : Pugio 2 , Aura Terminal, Claymore 2, Asus Throne, Asus Fusion 700, B550 Strix F with last bios
4. 3rd-party peripheral, audio, or lighting software : Halo for Aura Terminal
5. Wired / wireless connection : Wired and Wireless
6. Reinstalled Windows? Yes, clean instal
7. Windows version & build, Windows 11 , Build 22000.318
8. Previous version of firmware or software that worked as expected, on Windows 10
9. Any screenshots of the issue,
10. Use our log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.
Item Version
---- -------
Armoury Crate UWP App 4.2.12.0
ROG Live Service 1.2.18.5
AURA Service (Lighting Service) 3.05.18
Armoury Crate lite service 4.2.12
ASUS AIOFan HAL 1.1.40.0
ASUS AURA Extension Card HAL 1.1.0.13
ASUS AURA Motherboard HAL 1.2.6.0
ASUS Keyboard HAL 1.01.48
ASUS MB Peripheral Products 1.0.35
ASUS Mouse HAL 1.2.0.21
AacAudioHal 1.3.35.0
AacVGA 0.0.4.6
KingstonDram 1.1.12
AURA DRAM Component 1.1.16
ENE RGB HAL 1.1.37.0
ENE_EHD_M2_HAL 1.0.9.1
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.2
Patriot Viper M2 SSD RGB 1.0.6.4
Universal Holtek RGB DRAM 1.0.0.2
WD_BLACK AN1500 1.0.14.0
1.Error 2005 on each page of Asus devices, so it is impossible to configure the devices. That said it works once after a clean install of windows and more after reboot
The battery icon for the Pugio 2 wireless mouse and the Claymore 2 keyboard is missing from the taskbar on Windows 11
2. PC
3. Aura Sync products : Pugio 2 , Aura Terminal, Claymore 2, Asus Throne, Asus Fusion 700, B550 Strix F with last bios
4. 3rd-party peripheral, audio, or lighting software : Halo for Aura Terminal
5. Wired / wireless connection : Wired and Wireless
6. Reinstalled Windows? Yes, clean instal
7. Windows version & build, Windows 11 , Build 22000.318
8. Previous version of firmware or software that worked as expected, on Windows 10
9. Any screenshots of the issue,
10. Use our log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.
Item Version
---- -------
Armoury Crate UWP App 4.2.12.0
ROG Live Service 1.2.18.5
AURA Service (Lighting Service) 3.05.18
Armoury Crate lite service 4.2.12
ASUS AIOFan HAL 1.1.40.0
ASUS AURA Extension Card HAL 1.1.0.13
ASUS AURA Motherboard HAL 1.2.6.0
ASUS Keyboard HAL 1.01.48
ASUS MB Peripheral Products 1.0.35
ASUS Mouse HAL 1.2.0.21
AacAudioHal 1.3.35.0
AacVGA 0.0.4.6
KingstonDram 1.1.12
AURA DRAM Component 1.1.16
ENE RGB HAL 1.1.37.0
ENE_EHD_M2_HAL 1.0.9.1
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.2
Patriot Viper M2 SSD RGB 1.0.6.4
Universal Holtek RGB DRAM 1.0.0.2
WD_BLACK AN1500 1.0.14.0
