cancel
Showing results for 
Search instead for 
Did you mean: 

Armoury crate v4.2.5.0 [report here if any issues]

MasterC
Community Admin
Community Admin
A new major update is being rolled out. There are several improvement and new features, many of the issues reported have also been fixed.

Suggest to uninstall Aura Sync software if already installed.

Armoury Crate v4.2.5

Core Service Updates:
Armoury Crate Service v4.2.5
Armoury Crate Lite Service v4.2.8
ROG Live Service v1.2.18.0
AURA Service (Lighting service) v3.05.18
AuraLayerManager(AURA lighting effect add-on) V0.0.18

New Features
Added AniMe Matrix Editor multi-device support
Added FanXpert feature for Motherboard device type
Added "ROG CITATEL XV" direct link to "Recommended"
Compatibility for Windows 11

Bug Fixes & Enhancements:
Fixed system suspend/resume lighting effect frozen issue
Fixed Dashboard CPU usage bug
Fixed low frequency service crash issue
Fieed G-Skill DRAM Aura Sync issue
Fixed Bluetooth headset connection bug
Optimized component update process & Fix update failed issues
Enhanced GUI layout and UI interactive behavior

Newly Supported Models:
[Mouse] TUF GAMING MOUSE X KIMETSU NO YAIBA
[Headset] TUF GAMING H1 WIRELESS
[Webcam] ROG EYE S

--------------------------------------------------------------------------------------------------------------------------
To update to the latest version of Armoury Crate, reboot and the update will run in the background automatically (do not open Armoury Crate for 10-15 minutes, and plug in the power for notebooks).

Before reporting issues, please make sure you have the latest software and firmware.
Be clear about the key issue. Mark/edit posts which are no longer relevant, tracking multiple posts in several pages not only takes time but the issue becomes unclear.

When reporting a new issue, include the following info:
1. Clear description of your issue
2. PC / Laptop
3. Aura Sync products
4. 3rd-party peripheral, audio, or lighting software
5. Wired / wireless connection
6. Reinstalled Windows?
7. Windows version & build
8. Previous version of firmware or software that worked as expected
9. Any screenshots of the issue
10. Use our log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.

NEW - When your issue has already been reported
To make reporting easier for you, if you see another member post the same issue you are experiencing:
1. Simply reply and add your name at the bottom of the post. (If someone else has already replied, then reply to that post and add your name to the list)
2. Record and generate a log.
3. Private message me and include the following:
a. The post link at the top right of your post (copy and paste the link)
89824
b. Link to your log file stored in cloud, and screenshots if any.
c. Service version info
89825

--------------------------------------------------------------------------------------------------------------------------
Log Collection Tool - Instructions
First, check the Record log box to start recording
Agree to the disclaimer
Replicate the issue you are having
Click on the Generate log data button
Save the log file to a location of your choice.
Stop the recording

Even though the log file is encrypted, share the log file with me by PM (provide link to file in cloud).

Many issues have been posted previously, but a very small percentage of people have PM'd me their log. If in doubt, just send a log and remember to record first. If the issue is after shutdown: provide a log for before shutdown and one after (2 logs). Thanks everyone!
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin
247 Views
309 REPLIES 309

Crayraven wrote:
Where is the uninstall tool?



Asus support, your motherboard page, download drivers and utilities last item show all.

Crayraven wrote:
Where is the uninstall tool?


https://www.asus.com/supportonly/Armoury%20Crate/HelpDesk_Download/

MasterC
Community Admin
Community Admin
Please note that update ROG Live Service v1.2.18.5 will be available for download today, it is to address a potential Windows 11 security issue.
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

splash90
Level 7
Hi, how can I get the install prompt again? I updated to Windows 11 and a message to install it appeared in the screen but I chose not to install. Currently I have AI Suite, is Armoured Crate a replacement for it?

Thanks.

splash90 wrote:
Hi, how can I get the install prompt again? I updated to Windows 11 and a message to install it appeared in the screen but I chose not to install. Currently I have AI Suite, is Armoured Crate a replacement for it?

Thanks.


Hi,
I know of a couple ways to make it prompt you but downloading the installer and running it accomplishes the same thing. If you download the installer zip file from ASUS, don't forget to unblock it (right-click properties then check the unblock box), then unzip and launch ArmouryCrateInstaller.exe. Alternatively and assuming the bios option for Armoury Crate is enabled, go to windows services, find ArmouryLiveUpdate service and start it. You will be prompted to install.

AI Suite III is a separate utility, I use both. A suggestion is to uninstall AI SUite III before installing Armoury Crate, probably makes no difference but thats how I prefer do it.

LocoDiceGR
Level 10
Tried again to install this bloatware on my system.

Armoury Crate crashing on startup!

Windows 10 fully updated - latest Drivers - B550i latest Bios - 3800XT - 3060Ti.

1. After editing fan speed in dashboard after few minutes PC freezes, cant move mouse, type, nothing.. I have to restart pc with button to work it again
2. PC
3. B550-F Gaming MOBO, K7 TUF GAMING Keyboard
4. iCUE with Asus plugin managed via Armoury crate
5. Wired
6. Clean Windows
7.
Edition Windows 10 Pro
Version 21H1
Installed on ‎03.‎03.‎2021
OS build 19043.1288
Experience Windows Feature Experience Pack 120.2212.3920.0
8. Didn't notice issues on pervious version
9. PM LOGS TO you
10. Use our log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.

LocoDiceGR wrote:
Tried again to install this bloatware on my system.

Armoury Crate crashing on startup!

Windows 10 fully updated - latest Drivers - B550i latest Bios - 3800XT - 3060Ti.


Same.

Win 11 Fully updated (had the same issue in Win10 on occasion).
Latest drivers, tried uninstalling and reinstalling multiple times.
App appears, loads for a second or two, then closes.

Olexander
Level 9
1. ASUS Core SDK update - 1.02.27 interrupted with an error "An error occurred while launching the setup. The remote procedure call failed." and then a request to reboot the computer. But after rebooting, the error repeats.
2. Laptop - ROG Strix G15 G512LI
3. Aura Sync products -
4. 3rd-party peripheral, audio, or lighting software - SteelSeries Prime Wireless Mouse
5. wireless connection
6. Reinstalled Windows? - No
7. Windows version & build - Windows 11 Dev (22499)
8. Previous version of firmware or software that worked as expected -
9. Any screenshots of the issue. https://i.imgur.com/LrfUFIM.png + https://i.imgur.com/AIpm1oP.png + https://i.imgur.com/Se6X3h4.png + https://i.imgur.com/KbgRvR1.png + https://i.imgur.com/rjh3Jow.png
10. Use our log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.
https://www.dropbox.com/s/iqc2hhd2ae5lb5b/Log_20211111.logE?dl=0

Item Version
---- -------
Armoury Crate UWP App 4.2.12.0
ROG Live Service 1.2.18.5
AURA Service (Lighting Service) 3.05.18
Armoury Crate service 4.2.10
ASUS Aac_NBDT HAL 2.5.3.0
ENE_QSI_Loki_HAL 1.0.3.0

Olexander wrote:
1. ASUS Core SDK update - 1.02.27 interrupted with an error "An error occurred while launching the setup. The remote procedure call failed." and then a request to reboot the computer. But after rebooting, the error repeats.
2. Laptop - ROG Strix G15 G512LI
3. Aura Sync products -
4. 3rd-party peripheral, audio, or lighting software - SteelSeries Prime Wireless Mouse
5. wireless connection
6. Reinstalled Windows? - No
7. Windows version & build - Windows 11 Dev (22499)
8. Previous version of firmware or software that worked as expected -
9. Any screenshots of the issue. https://i.imgur.com/LrfUFIM.png + https://i.imgur.com/AIpm1oP.png + https://i.imgur.com/Se6X3h4.png + https://i.imgur.com/KbgRvR1.png + https://i.imgur.com/rjh3Jow.png
10. Use our log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.
https://www.dropbox.com/s/iqc2hhd2ae5lb5b/Log_20211111.logE?dl=0

Item Version
---- -------
Armoury Crate UWP App 4.2.12.0
ROG Live Service 1.2.18.5
AURA Service (Lighting Service) 3.05.18
Armoury Crate service 4.2.10
ASUS Aac_NBDT HAL 2.5.3.0
ENE_QSI_Loki_HAL 1.0.3.0


The issue still exists when installing ASUS Core SDK update - 1.02.29 https://i.imgur.com/Y8fRUeS.png