Armoury crate v4.2.5.0 [report here if any issues]

[MasterC]

A new major update is being rolled out. There are several improvement and new features, many of the issues reported have also been fixed.

Suggest to uninstall Aura Sync software if already installed.

Armoury Crate v4.2.5

Core Service Updates:
Armoury Crate Service v4.2.5
Armoury Crate Lite Service v4.2.8
ROG Live Service v1.2.18.0
AURA Service (Lighting service) v3.05.18
AuraLayerManager(AURA lighting effect add-on) V0.0.18

New Features
Added AniMe Matrix Editor multi-device support
Added FanXpert feature for Motherboard device type
Added "ROG CITATEL XV" direct link to "Recommended"
Compatibility for Windows 11

Bug Fixes & Enhancements:
Fixed system suspend/resume lighting effect frozen issue
Fixed Dashboard CPU usage bug
Fixed low frequency service crash issue
Fieed G-Skill DRAM Aura Sync issue
Fixed Bluetooth headset connection bug
Optimized component update process & Fix update failed issues
Enhanced GUI layout and UI interactive behavior

Newly Supported Models:
[Mouse] TUF GAMING MOUSE X KIMETSU NO YAIBA
[Headset] TUF GAMING H1 WIRELESS
[Webcam] ROG EYE S

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To update to the latest version of Armoury Crate, reboot and the update will run in the background automatically (do not open Armoury Crate for 10-15 minutes, and plug in the power for notebooks).

Before reporting issues, please make sure you have the latest software and firmware.
Be clear about the key issue. Mark/edit posts which are no longer relevant, tracking multiple posts in several pages not only takes time but the issue becomes unclear.

When reporting a new issue, include the following info:
1. Clear description of your issue
2. PC / Laptop
3. Aura Sync products
4. 3rd-party peripheral, audio, or lighting software
5. Wired / wireless connection
6. Reinstalled Windows?
7. Windows version & build
8. Previous version of firmware or software that worked as expected
9. Any screenshots of the issue
10. Use our log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.

NEW - When your issue has already been reported
To make reporting easier for you, if you see another member post the same issue you are experiencing:
1. Simply reply and add your name at the bottom of the post. (If someone else has already replied, then reply to that post and add your name to the list)
2. Record and generate a log.
3. Private message me and include the following:
a. The post link at the top right of your post (copy and paste the link)

b. Link to your log file stored in cloud, and screenshots if any.
c. Service version info


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Log Collection Tool - Instructions
First, check the Record log box to start recording
Agree to the disclaimer
Replicate the issue you are having
Click on the Generate log data button
Save the log file to a location of your choice.
Stop the recording

Even though the log file is encrypted, share the log file with me by PM (provide link to file in cloud).

Many issues have been posted previously, but a very small percentage of people have PM'd me their log. If in doubt, just send a log and remember to record first. If the issue is after shutdown: provide a log for before shutdown and one after (2 logs). Thanks everyone!

[deuscovrigus]

1. When clicking on the device page no device loads and i get the error " We are sorry. There's an error with the device page. The application is going to reload the device page now (2005).
The devices in question are "ROG STRIX GO 2.4 ELECTRO PUNK", "ROG RAMPAGE VI EXTREME OMEGA".
Tried reinstalling Armory Crate ( it works) until the next reboot and I get the same error.
2. Custom built PC.
3. ROG Rampage VI EXTREME OMEGA, ROG STRIX RTX2080TI, Addressable LED STRIP, Fan extension CARD II
4. Razer mouse, mouse pad, keyboard (they are not managed by aura sync)
5. None
6. NO, but i uninstalled and cleanly reinstalled the armory crate app using the uninstall tool.
7. Windows 10 PRO 21H1 Build 19043.1288
8.None
9. *
10. Log in PM

--------------
Item Version
---- -------
Armoury Crate UWP App 4.2.12.0
ROG Live Service 1.2.18.0
AURA Service (Lighting Service) 3.05.18
Armoury Crate lite service 4.2.12
ASUS AIOFan HAL 1.1.40.0
ASUS AURA Extension Card HAL 1.1.0.11
ASUS AURA Motherboard HAL 1.2.3.1
AacAudioHal 1.3.32.0
AacVGA 0.0.4.6
KingstonDram 1.1.8
AURA DRAM Component 1.1.14
ENE RGB HAL 1.1.37.0
ENE_EHD_M2_HAL 1.0.9.1
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.2
Patriot Viper M2 SSD RGB 1.0.6.4
Universal Holtek RGB DRAM 1.0.0.2
WD_BLACK AN1500 1.0.13.0

[4rtz1z]

1. Clear description of your issue
When Armourycrate installed, XTUService always crashed and make cpu usage jumping every few seconds, i didn't install Intel XTU either

2. PC / Laptop
Asus ROG Zephyrus M16

3. Aura Sync products
None

4. 3rd-party peripheral, audio, or lighting software
none

5. Wired / wireless connection
Logitech Mouse G304

6. Reinstalled Windows?
Yes, Done it 2 times Windows 11

7. Windows version & build
Windows 11 Build 22000.282

8. Previous version of firmware or software that worked as expected
None

9. Any screenshots of the issue
Task Manager Cpu Usage Video https://we.tl/t-LGshUd6wPr
Event Viewer Log https://ibb.co/8sRFkqy

10. Event Viewer Log & ArmouryCrate Log by PM

Service cannot be started. System.ArgumentNullException: Value cannot be null.
Parameter name: singletonInstance
   at System.ServiceModel.ServiceHost..ctor(Object singletonInstance, Uri[] baseAddresses)
   at IronCity.Core.Server.CoreServer.*(Object , Uri[] )
   at IronCity.Core.Server.CoreServer.Start()
   at XtuService.XtuService1.(CoreServer )
   at XtuService.XtuService1.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

[wf_str1de]

1. keyboard claymore 2 firmware update stuck
2. m15 laptop GU502LU-BI7N4
3. Aura Sync products -keris, claymore 2 and m15 laptop?
4. 3rd-party peripheral, audio, or lighting software -razer synapse for the kraken headset
5. Wired / wireless connection -currently all wired
6. Reinstalled Windows? -nope
7. Windows version & build -19042.1288
8. Previous version of firmware or software that worked as expected -not sure i just got the keyboard today
9. Any screenshots of the issue -cant upload the screenshot for somereasoon..
this is what i able to do
-rog claymore 2
device firmware version:12.21.17 Date:2021/07/27 updateing your aapp:98% (then it stuck at there)
-
-

7009
0
2
0
0
0x8080000000000000

289851


System
GU502LU


-
30000
Armoury Live Update
410072006D006F007500720079004C006900760065005500700064006100740065000000




10. Use our log collection function: Settings=>About=>App diagnostics
Item Version
---- -------
Armoury Crate UWP App 4.2.12.0
ROG Live Service 1.2.18.5
AURA Service (Lighting Service) 3.05.18
Armoury Crate service 4.2.10
ASUS Aac_NBDT HAL 2.5.3.0
ASUS Keyboard HAL 1.01.48
ASUS MB Peripheral Products 1.0.33
ASUS Mouse HAL 1.2.0.16
AacAudioHal 1.3.7.0
AacDispaly 1.1.26
ENE_ESD_ASM_HAL 1.0.10.0

[TheZik]

Hello, I have 4 x 3080 Ti Rog strix OC and I'm trying to change RGB color of all cards. However, Armoury Crate sees only 2 card. I can change color on 1st card, but when I select 2nd card and try to change color on 2nd card, it changes color on 1st card again. Can you help me please? Got windows 10.

[ra1874]

The function of the 4 Media Keys on the keyboard can be remapped by clicking on each of the key icon and selecting the function.
In the UI, the first 3 keys can be clicked and turns RED showing it's selected, but the 4th key cannot be selected no matter how many times I click on it.

Armory Crate 4.2.12.0

[team666]

I resolved my issue with crate by uninstalling nord vpn and reinstalling
There was a windows10 and nord vpn update recently and i noticed connection errors in some applications shortly after
Asus crate was totally scuffed and battlenet would not connect and was using 98% of a ryzen 5950x cpu while i was connected to nord vpn
Even with split tunnel bypass
Disconnecting from the vpn resolved most of the issues
Apps with pending updates seemed effected
While disconnected from the vpn i was able to update the apps but reconnecting the vpn caused them to immediately glitch again
I attempted clean reboots nothing would resolve the errors in crate or bnet while connected to the vpn
Uninstalling the vpn rebooting and reinstalling the vpn seems to have resolved whatever network issues were causing these glitches

Asus crate v4.2.12.0

[MasterC]

Thanks for letting us know, we'll check it out.

team666 wrote:
I resolved my issue with crate by uninstalling nord vpn and reinstalling
There was a windows10 and nord vpn update recently and i noticed connection errors in some applications shortly after
Asus crate was totally scuffed and battlenet would not connect and was using 98% of a ryzen 5950x cpu while i was connected to nord vpn
Even with split tunnel bypass
Disconnecting from the vpn resolved most of the issues
Apps with pending updates seemed effected
While disconnected from the vpn i was able to update the apps but reconnecting the vpn caused them to immediately glitch again
I attempted clean reboots nothing would resolve the errors in crate or bnet while connected to the vpn
Uninstalling the vpn rebooting and reinstalling the vpn seems to have resolved whatever network issues were causing these glitches

Asus crate v4.2.12.0

[MasterC]

I have reached out to NordVPN, the Split Tunneling issue was resolved in the 6.41.6 update.

To fully reinstall the NordVPN, the following steps should be taken:

1. Go to Control Panel > Uninstall a Program / Programs and Features.
2. Locate "NordVPN", "NordVPN network TAP" and "NordVPN network TUN" instances and remove them if they appear on the list.
3. Restart the computer.
4. Download and install NordVPN again.

The latest NordVPN 6.41.6 version can be found here:
32bit - https://downloads.nordcdn.com/apps/windows/NordVPN/6.41.6/NordVPNSetup_x86.exe
64bit - https://downloads.nordcdn.com/apps/windows/NordVPN/6.41.6/NordVPNSetup_x64.exe

team666 wrote:
I resolved my issue with crate by uninstalling nord vpn and reinstalling
There was a windows10 and nord vpn update recently and i noticed connection errors in some applications shortly after
Asus crate was totally scuffed and battlenet would not connect and was using 98% of a ryzen 5950x cpu while i was connected to nord vpn
Even with split tunnel bypass
Disconnecting from the vpn resolved most of the issues
Apps with pending updates seemed effected
While disconnected from the vpn i was able to update the apps but reconnecting the vpn caused them to immediately glitch again
I attempted clean reboots nothing would resolve the errors in crate or bnet while connected to the vpn
Uninstalling the vpn rebooting and reinstalling the vpn seems to have resolved whatever network issues were causing these glitches

Asus crate v4.2.12.0

[Le_Dude_Niginz]

Dear all -

I have been having issues with my ASUS ROG Strix Flare in Armoury Crate where I press onto the device and selected it, it will give me an infinite loop and then a box of text behind it that is blurred out - seemingly saying page break?

I had tried uninstalling and reinstalling many times but hasn't solve anything? Is there a way to fix it?

Below is the detailed of my issue and systems. Thank you!

1 - ASUS ROG Strix Flare when clicked on device and into the keyboard, it isn't loading into the page and giving an infinite loop and an pop up message I can't click
2 - PC, custom build
3 - Aura Sync Products - ASUS ROG Strix Flare, ASUS ROG Chakram wireless, ASUS ROG Delta S, ASUS ROG B550-A
4 - The system have ICUE & RGB Fusion 2.0 besides ARUA
5 - Wired keyboard, headset but wireless mouse connected with a RF2.4GHz
6 - No Windows reinstallation
7 - Windows 10 Pro, 21H1, 19043.1348 - Although it's being having issues previous to this windows version also
8 - It was before version 4.2
9 -
10 - Item Version
-----------
Armoury Crate UWP App 4.2.12.0
ROG Live Service 1.2.18.5
AURA Service (Lighting Service) 3.05.18
Armoury Crate lite service 4.2.12
ASUS AIOFan HAL 1.1.40.0
ASUS AURA Extension Card HAL 1.1.0.13
ASUS AURA Motherboard HAL 1.2.6.0
ASUS Keyboard HAL 1.01.48
ASUS Mouse HAL 1.2.0.21
AacAudioHal 1.3.35.0
AacVGA 0.0.4.3
KingstonDram 1.1.12
AURA DRAM Component 1.1.16
ENE RGB HAL 1.1.37.0
ENE_EHD_M2_HAL 1.0.9.1
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.2
Patriot Viper M2 SSD RGB 1.0.6.4
Universal Holtek RGB DRAM 1.0.0.2
WD_BLACK AN1500 1.0.14.0

[JLNHo1]

1. My Motherboard isn't showing up in Aura Sync
2. PC, Custom Build
3. Aura Sync Product: ROG STRIX Z490-A Gaming, G.SKILL Trident Z Neo
4. 3rd-party peripheral, audio, or lighting software: Razer Chroma, Chroma Connect
5. Wired / wireless connection: N/A
6. Reinstall Windows? on 8/10/2021
7. Windows version & build: Windows 11 Pro, 21H2, 22000.318
8. Previous version of firmware or software that worked as expected: None
9. Screenshot:
10. Use our log collection function: Settings=>About=>App diagnostics