Armoury crate v4.2.5.0 [report here if any issues]

[MasterC]

A new major update is being rolled out. There are several improvement and new features, many of the issues reported have also been fixed.

Suggest to uninstall Aura Sync software if already installed.

Armoury Crate v4.2.5

Core Service Updates:
Armoury Crate Service v4.2.5
Armoury Crate Lite Service v4.2.8
ROG Live Service v1.2.18.0
AURA Service (Lighting service) v3.05.18
AuraLayerManager(AURA lighting effect add-on) V0.0.18

New Features
Added AniMe Matrix Editor multi-device support
Added FanXpert feature for Motherboard device type
Added "ROG CITATEL XV" direct link to "Recommended"
Compatibility for Windows 11

Bug Fixes & Enhancements:
Fixed system suspend/resume lighting effect frozen issue
Fixed Dashboard CPU usage bug
Fixed low frequency service crash issue
Fieed G-Skill DRAM Aura Sync issue
Fixed Bluetooth headset connection bug
Optimized component update process & Fix update failed issues
Enhanced GUI layout and UI interactive behavior

Newly Supported Models:
[Mouse] TUF GAMING MOUSE X KIMETSU NO YAIBA
[Headset] TUF GAMING H1 WIRELESS
[Webcam] ROG EYE S

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To update to the latest version of Armoury Crate, reboot and the update will run in the background automatically (do not open Armoury Crate for 10-15 minutes, and plug in the power for notebooks).

Before reporting issues, please make sure you have the latest software and firmware.
Be clear about the key issue. Mark/edit posts which are no longer relevant, tracking multiple posts in several pages not only takes time but the issue becomes unclear.

When reporting a new issue, include the following info:
1. Clear description of your issue
2. PC / Laptop
3. Aura Sync products
4. 3rd-party peripheral, audio, or lighting software
5. Wired / wireless connection
6. Reinstalled Windows?
7. Windows version & build
8. Previous version of firmware or software that worked as expected
9. Any screenshots of the issue
10. Use our log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.

NEW - When your issue has already been reported
To make reporting easier for you, if you see another member post the same issue you are experiencing:
1. Simply reply and add your name at the bottom of the post. (If someone else has already replied, then reply to that post and add your name to the list)
2. Record and generate a log.
3. Private message me and include the following:
a. The post link at the top right of your post (copy and paste the link)

b. Link to your log file stored in cloud, and screenshots if any.
c. Service version info


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Log Collection Tool - Instructions
First, check the Record log box to start recording
Agree to the disclaimer
Replicate the issue you are having
Click on the Generate log data button
Save the log file to a location of your choice.
Stop the recording

Even though the log file is encrypted, share the log file with me by PM (provide link to file in cloud).

Many issues have been posted previously, but a very small percentage of people have PM'd me their log. If in doubt, just send a log and remember to record first. If the issue is after shutdown: provide a log for before shutdown and one after (2 logs). Thanks everyone!

[lakshay2020]

SulimanAF wrote:
I have the same laptop, GX703 and experiencing the same issue you mentioned.

Asus please fix this and remove the hard lock.

Absolutely. See the amount of power consumed in performance mode. WAY more than Manual!



So @MasterC, the statement that "Manual balances between performance/silent" doesn't hold here at all.
The truth is, that Manual mode is broken on the S17. Manual mode performs consistently worse than even performance mode and turbo mode due to the 65W limit. In fact, silent mode is the only mode which lags behind manual.

Kindly look into this ASAP. I had prebooked another S17, but if this thing isn't resolved, I'll reserve my right to cancel the prebooking. This is not acceptable by any stretch of the imagination.

[Setoka]

lakshay2020 wrote:
MasterC, it has been almost 2 weeks since I had reported the issue of the Zephyrus S17 power throttling at just 55 degrees on the CPU in manual mode due to the absurdly low PL1 at 65W, and I'm still awaiting a resolution from your side. It is strange to see how turbo mode allows free control of power limits over XTU, but manual mode just hard locks the power limit to 65W, and overrides any attempts to break free via XTU/Throttlestop. Youtuber GizmoSlipTech highlighted the same problem in his Zephyrus M16 video as well, and was really disappointed due to the inability to modify power limits through XTU in manual mode.

Kindly intimate on the course of action, as competing laptops from other brands at this price point offer limitless control through XTU/Throttlestop, and Zephyrus S17 shouldn't be an exception. Either don't have those power sliders for Intel laptops in manual mode, or don't 'hard lock' the power limit to 65W, that we just can't get over it. The purpose of manual mode is to give the user more granular control, and not limit the user in any way.

I am also having this issue I have the Zephyrus s17 QHD version I put armoury crate into manual mode and cpu is locked at 65W won't go any higher
Seems to be a glitch of some sort since this does not happen in performance mode

Can we get a fix for this please

[lakshay2020]

Dear MasterC,

I noted a major issue wherein on Turbo mode while running Cinebench, the Zephyrus S17 hits 90W on the CPU with really good temperatures at just 77 degrees. But as soon as I use Manual mode in Armoury Crate, the PL1 drops to a mere 65W, which brings performance to underwhelming levels. Not only that, even if we try to control CPU power using Throttlestop or XTU does not work with manual mode, as the PL1 remains fixed at 65W.

I need to max out the fans to get even better cooling and performance, but manual is forcing an abruptly low 65W on the Zephyrus S17. The laptop itself has a very good thermal headroom to spare which is remarkable on a thin machine, so please look into this as soon as possible, and let the power limits be freely customisable through Throttlestop and Intel XTU, as my old Zephyrus S15 had no such problems with power limits, and I could set any value I wanted to.

MasterC@ROG wrote:
Whether you uninstall Armoury Crate or not, the result is about the same (Around 9K). You can try. Check results with the same graphics driver to do a fair comparison. You are up-to-date with driver version 471.96 and BIOS 308, if you find results of 11K online using this graphics driver version then please let me know. We will investigate whether the dynamic boost algorithm has errors, if so, the performance is capped by incorrect CPU wattage (this is something we'll request NVIDIA to resolve).



Do you actually have an issue with the Multiwheel? Not sure why you even have a driver (does not need a driver). Please send it to me to check if you are having issues.

[lakshay2020]

Dear MasterC,

Requesting your attention to the issue that I raised yesterday, quoted below. Other competing laptops like Lenovo Legion 7i 2021, Alienware X17 allow full control over power limits, and ROG should be no different. Just20sent is also facing the same issue. Kindly do away with power limit sliders for Intel Variants in Manual mode, and let power limits be configurable through Intel XTU. Awaiting your resolution in this regard.

lakshay2020 wrote:
Dear MasterC,

I noted a major issue wherein on Turbo mode while running Cinebench, the Zephyrus S17 hits 90W on the CPU with really good temperatures at just 77 degrees. But as soon as I use Manual mode in Armoury Crate, the PL1 drops to a mere 65W, which brings performance to underwhelming levels. Not only that, even if we try to control CPU power using Throttlestop or XTU does not work with manual mode, as the PL1 remains fixed at 65W.

I need to max out the fans to get even better cooling and performance, but manual is forcing an abruptly low 65W on the Zephyrus S17. The laptop itself has a very good thermal headroom to spare which is remarkable on a thin machine, so please look into this as soon as possible, and let the power limits be freely customisable through Throttlestop and Intel XTU, as my old Zephyrus S15 had no such problems with power limits, and I could set any value I wanted to.

[lakshay2020]

Dear MasterC,

Requesting your kind attention to the issue raised in the post quoted below. Other competing laptops at similar price range offer full control over power limits, and ROG should be no different. Power limits are easily configurable through XTU in Turbo Mode, however manual mode hard locks the power limit on the CPU to 65W, and overrides any attempt to increase those power limits through XTU, which is like wasting the thermal headroom available on this machine, as with fans at maximum speed in manual, CPU runs at just 55 degrees at 65W. Hope you understand the view, that the intention of having something like manual mode is to allow for deeper levels of fine tuning, and not to limit us from doing the same. My suggestion for Intel based ROG laptops is to do away entirely with power limit sliders altogether, and allow the users to do so through Intel XTU/Throttlestop, should they desire to configure power limits. The Zephyrus S17 is a highly capable machine, has better cooling on the CPU than the competition thanks to liquid metal, so please look into the same at the earliest.

lakshay2020 wrote:
Dear MasterC,

I noted a major issue wherein on Turbo mode while running Cinebench, the Zephyrus S17 hits 90W on the CPU with really good temperatures at just 77 degrees. But as soon as I use Manual mode in Armoury Crate, the PL1 drops to a mere 65W, which brings performance to underwhelming levels. Not only that, even if we try to control CPU power using Throttlestop or XTU does not work with manual mode, as the PL1 remains fixed at 65W.

I need to max out the fans to get even better cooling and performance, but manual is forcing an abruptly low 65W on the Zephyrus S17. The laptop itself has a very good thermal headroom to spare which is remarkable on a thin machine, so please look into this as soon as possible, and let the power limits be freely customisable through Throttlestop and Intel XTU, as my old Zephyrus S15 had no such problems with power limits, and I could set any value I wanted to.

[MasterC]

Your post above has already raised the issue. Please follow the rules of the forum and respect others in the queue who posted before you. Do not continue to bump your post. Thanks.

lakshay2020 wrote:
Dear MasterC,

Requesting your kind attention to the issue raised in the post quoted below. Other competing laptops at similar price range offer full control over power limits, and ROG should be no different. Power limits are easily configurable through XTU in Turbo Mode, however manual mode hard locks the power limit on the CPU to 65W, and overrides any attempt to increase those power limits through XTU, which is like wasting the thermal headroom available on this machine, as with fans at maximum speed in manual, CPU runs at just 55 degrees at 65W. Hope you understand the view, that the intention of having something like manual mode is to allow for deeper levels of fine tuning, and not to limit us from doing the same. My suggestion for Intel based ROG laptops is to do away entirely with power limit sliders altogether, and allow the users to do so through Intel XTU/Throttlestop, should they desire to configure power limits. The Zephyrus S17 is a highly capable machine, has better cooling on the CPU than the competition thanks to liquid metal, so please look into the same at the earliest.

[lakshay2020]

MasterC@ROG wrote:
Hi just20sent,

From our internal testing, the CPU Score (you mentioned CPU score, not final score) should be between 9 to 10K.


I checked online and reviewers got similar results.




The Multiwheel does not require a driver, more info here:
https://www.asus.com/support/FAQ/1043747

You may direct other users here if they have BIOS issues, but in your case I assume it's not.

Please check instructions above for how to get Overdrive working again.

Dear MasterC,

That's a really underwhelming score for an 11th Gen 11900H. Even the i7 11800H implementations I've seen online are easily able to score past 11k points, so this clearly indicates something is wrong with the Zephyrus S17's firmware or something. I was so interested in buying this laptop, until I saw that the S17 underperforms this much, even below the i7 on competing products. Just20sent also shared another screenshot scoring 11k, so request you to kindly look into the possibility of a fix for this, as otherwise this is kinda discouraging.

[LordSabathan]

I started to have some random BSOD's after i installed AC 4.2.5.0 .After deep troubleshoot in some windows forums they said its connected to intelppm.sys,but workarround was to disable it.If i disable it i lost the Turbo of my 9900k and i have to mannually OC, but i dont have the time and effort to manually OC now.So the only thing wich i update in past 3 week when bsod's start apart from AC was Nvidia driver , i rolled back the driver and still had random BSOD whea uncorrectable error.So before i reinstall my windows ( cuz i really wanna avoid cuz i have to spend alot of time to tune it back and wasnt sure if it gonan fix my problem) i decide to Unistall AC.Since i unistalled it i dont have a single BSOD for 9 days.Sadly 90% of my products are Asus and i cant control them now neither fans speed or RGB.I dont know how AC interact with that intelppm.sys, but im scared to use it now...

[Triton_se]

* Installed new BIOS 321, rebooted. No change to my Manual mode rebooting problems as described here: https://rog.asus.com/forum/showthread.php?125522-Armoury-crate-v4-2-5-0-report-here-if-any-issues/pa...

* Armoury Crate has an update, ASUS Framework Service 2.1.1.3, rebooted?, no change

* Installed ASUS System Control Interface V3 - 3.0.12.10, rebooted - Change: I now get sounds at each coldboot as I enter welcome/login screen. Twice the sound of "plugging in device/hardware/USB" a second between, little later the sound of "unpugging device". No sounds with reboots.

Nothing else from Armoury Crate "check updates" or from MyAsus.

EDIT: The sounds are with a USB MIDI interface connected, I unplugged it and coldboots don't give them. Windows also updated prior to that. But I have had that MIDI interface connected a week, noticed the sounds first today right after all new installs.

EDIT: Reverted to ASUS System Control Interface V3 - 3.0.11.10, still have sounds each coldboot.
Want to revert ASUS Framework Service 2.1.1.3 but don't know how to, nothing found in Device Manager

[karolzasko]

I suspect that on my G773QS Silnet Mode deesn't work properly. It resembles Windows Mode. There is no noticeable drop in CPU frequency after swithing from Windows to Silent Mode. After clicking in baterry icon when in Silnet Mode there appears performance slider like in Windows Mode (on my previous laptop (G732LXS) there wasn't this silder in Silent Mode). It looks as if the Armory Crate doesn't fully manage the power settings in this mode. Furthemore laptop on idle is relatively warm. On complete idle (reading text) CPU is about 50 C, when swithing between aps or making simple tasks it reaches above 60 C.





CPU is Ryzen 7 5800H and bios installed is 320