A new major update is being rolled out. There are several improvement and new features, many of the issues reported have also been fixed.
Suggest to uninstall Aura Sync software if already installed.
Armoury Crate v4.2.5
Core Service Updates:
Armoury Crate Service v4.2.5
Armoury Crate Lite Service v4.2.8
ROG Live Service v1.2.18.0
AURA Service (Lighting service) v3.05.18
AuraLayerManager(AURA lighting effect add-on) V0.0.18
New Features
Added AniMe Matrix Editor multi-device support
Added FanXpert feature for Motherboard device type
Added "ROG CITATEL XV" direct link to "Recommended"
Compatibility for Windows 11
Bug Fixes & Enhancements:
Fixed system suspend/resume lighting effect frozen issue
Fixed Dashboard CPU usage bug
Fixed low frequency service crash issue
Fieed G-Skill DRAM Aura Sync issue
Fixed Bluetooth headset connection bug
Optimized component update process & Fix update failed issues
Enhanced GUI layout and UI interactive behavior
Newly Supported Models:
[Mouse] TUF GAMING MOUSE X KIMETSU NO YAIBA
[Headset] TUF GAMING H1 WIRELESS
[Webcam] ROG EYE S
--------------------------------------------------------------------------------------------------------------------------
To update to the latest version of Armoury Crate, reboot and the update will run in the background automatically (do not open Armoury Crate for 10-15 minutes, and plug in the power for notebooks).
Before reporting issues, please make sure you have the latest software and firmware.
Be clear about the key issue. Mark/edit posts which are no longer relevant, tracking multiple posts in several pages not only takes time but the issue becomes unclear.
When reporting a new issue, include the following info:
1. Clear description of your issue
2. PC / Laptop
3. Aura Sync products
4. 3rd-party peripheral, audio, or lighting software
5. Wired / wireless connection
6. Reinstalled Windows?
7. Windows version & build
8. Previous version of firmware or software that worked as expected
9. Any screenshots of the issue
10. Use our log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.
NEW - When your issue has already been reported
To make reporting easier for you, if you see another member post the same issue you are experiencing:
1. Simply reply and add your name at the bottom of the post. (If someone else has already replied, then reply to that post and add your name to the list)
2. Record and generate a log.
3. Private message me and include the following:
a. The post link at the top right of your post (copy and paste the link)
b. Link to your log file stored in cloud, and screenshots if any.
c. Service version info
--------------------------------------------------------------------------------------------------------------------------
Log Collection Tool - Instructions
First, check the Record log box to start recording
Agree to the disclaimer
Replicate the issue you are having
Click on the Generate log data button
Save the log file to a location of your choice.
Stop the recording
Even though the log file is encrypted, share the log file with me by PM (provide link to file in cloud).
Many issues have been posted previously, but a very small percentage of people have PM'd me their log. If in doubt, just send a log and remember to record first. If the issue is after shutdown: provide a log for before shutdown and one after (2 logs). Thanks everyone!
Suggest to uninstall Aura Sync software if already installed.
Armoury Crate v4.2.5
Core Service Updates:
Armoury Crate Service v4.2.5
Armoury Crate Lite Service v4.2.8
ROG Live Service v1.2.18.0
AURA Service (Lighting service) v3.05.18
AuraLayerManager(AURA lighting effect add-on) V0.0.18
New Features
Added AniMe Matrix Editor multi-device support
Added FanXpert feature for Motherboard device type
Added "ROG CITATEL XV" direct link to "Recommended"
Compatibility for Windows 11
Bug Fixes & Enhancements:
Fixed system suspend/resume lighting effect frozen issue
Fixed Dashboard CPU usage bug
Fixed low frequency service crash issue
Fieed G-Skill DRAM Aura Sync issue
Fixed Bluetooth headset connection bug
Optimized component update process & Fix update failed issues
Enhanced GUI layout and UI interactive behavior
Newly Supported Models:
[Mouse] TUF GAMING MOUSE X KIMETSU NO YAIBA
[Headset] TUF GAMING H1 WIRELESS
[Webcam] ROG EYE S
--------------------------------------------------------------------------------------------------------------------------
To update to the latest version of Armoury Crate, reboot and the update will run in the background automatically (do not open Armoury Crate for 10-15 minutes, and plug in the power for notebooks).
Before reporting issues, please make sure you have the latest software and firmware.
Be clear about the key issue. Mark/edit posts which are no longer relevant, tracking multiple posts in several pages not only takes time but the issue becomes unclear.
When reporting a new issue, include the following info:
1. Clear description of your issue
2. PC / Laptop
3. Aura Sync products
4. 3rd-party peripheral, audio, or lighting software
5. Wired / wireless connection
6. Reinstalled Windows?
7. Windows version & build
8. Previous version of firmware or software that worked as expected
9. Any screenshots of the issue
10. Use our log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.
NEW - When your issue has already been reported
To make reporting easier for you, if you see another member post the same issue you are experiencing:
1. Simply reply and add your name at the bottom of the post. (If someone else has already replied, then reply to that post and add your name to the list)
2. Record and generate a log.
3. Private message me and include the following:
a. The post link at the top right of your post (copy and paste the link)
b. Link to your log file stored in cloud, and screenshots if any.
c. Service version info
--------------------------------------------------------------------------------------------------------------------------
Log Collection Tool - Instructions
First, check the Record log box to start recording
Agree to the disclaimer
Replicate the issue you are having
Click on the Generate log data button
Save the log file to a location of your choice.
Stop the recording
Even though the log file is encrypted, share the log file with me by PM (provide link to file in cloud).
Many issues have been posted previously, but a very small percentage of people have PM'd me their log. If in doubt, just send a log and remember to record first. If the issue is after shutdown: provide a log for before shutdown and one after (2 logs). Thanks everyone!
MasterC@ROG wrote:
Some motherboards are not detected in Armoury Crate due to an ASIO3 driver issue:
After checking some of the received logs, we need to try resolving the issue remotely. Can the following people below apply for a TeamViewer ID and PM that to me? Let me know your time zone and preferred time of day.
Chrizzy
SunriseLV
For others experiencing this, please still send a log first to verify.
my armoury crate is not detecting my motherboard Rog Strix Z590-E gaming Wi-Fi before it was detected but kept loading and when it opens just the sound page was available for me. my time zone is +3 GMT.
Item Version
---- -------
Armoury Crate UWP App 4.2.5.0
ROG Live Service 1.2.18.0
AURA Service (Lighting Service) 3.05.18
Armoury Crate lite service 4.2.8
ASUS AIOFan HAL 1.1.33
ASUS AURA Extension Card HAL 1.1.0.11
AacVGA 0.0.4.3
KingstonDram 1.1.8
AURA DRAM Component 1.1.14
ENE RGB HAL 1.1.37.0
ENE_EHD_M2_HAL 1.0.9.1
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.2
Patriot Viper M2 SSD RGB 1.0.6.4
Universal Holtek RGB DRAM 1.0.0.2
WD_BLACK AN1500 1.0.13.0
PLEASE SEEE POST #38
------------------
I was wrong about one thing in Post #38
I have been free of Armory Crate for the past 7 days since 9/6/2021. I used the Armory Crate Cleaner and uninstalled Armory Crate. My PC goes to sleep every time now and it has been free of all the issues that Armory Crate was causing since that time.
Well Except for one issue! I originally thought that Armory Crate was causing issues with AISUITEIII. Now I know this one issue was not Armory Crate because I was just now sitting here browsing the web (looking at ebay) and I hear the windows dinging sound going off every 6 seconds so I minimized my browser to see what the repeating noise is and (SEE PICS).
Sure enough it is the AISUITEIII "The server threw an exception error" that I kept getting when I had Armory crate installed! This time like I said AC is completely uninstalled
and AISUITEIII was NOT open, however it was minimized to the taskbar.
As I said this error kept going after 25 open error boxes on screen the error message changed to AISUITEIII "No more threads can be created in the system, ProgID: "AsusFanControlService.FanControlManager" and it kept throwing errors till I closed out AISUITEIII.
@MASTERC@ROG: I dont know why Asus has put out such Infrequent updates with this Motherboard (M13H) but all the asus motherboards Ive owned prior had very frequent software updates. Most of the updates on the drivers page are from JANUARY or MARCH thats 7-9 months between fixes. AISUITEIII Version 3.00.79 that has this bug was last updated on 5/6/2021.
Im pleading with you to relay these issues to the development team please?
I am without Armory Crate now so unfortunately I cannot get other updates AND my 5 DRGB LED strips are now stuck on one color & rainbow on my RAM. This is VERY unfortunate but PLEASE dont force me to rid my pc of AISUITEII as well? I need this software to control my many fans. (yes everyone I know the bios has fan controls) Not the same thing.
Also PLEASE give us our motherboard driver updates on the Driver & Tools motherboard pages like you used to???
Sadly Many of us have had to give up on Armory Crate software & simply cant get certain drivers updated without it. We shouldnt be forced to use software
to get updates that has been continously broken for years! Even with a brand new CLEAN windows 10 Pro install (not a refresh) AC does not function to an acceptable level.
Here is an EVENT error for the AISUITEIII program if this helps. Please click the image to view it larger:
Thanks!
------------------
I was wrong about one thing in Post #38
I have been free of Armory Crate for the past 7 days since 9/6/2021. I used the Armory Crate Cleaner and uninstalled Armory Crate. My PC goes to sleep every time now and it has been free of all the issues that Armory Crate was causing since that time.
Well Except for one issue! I originally thought that Armory Crate was causing issues with AISUITEIII. Now I know this one issue was not Armory Crate because I was just now sitting here browsing the web (looking at ebay) and I hear the windows dinging sound going off every 6 seconds so I minimized my browser to see what the repeating noise is and (SEE PICS).
Sure enough it is the AISUITEIII "The server threw an exception error" that I kept getting when I had Armory crate installed! This time like I said AC is completely uninstalled
and AISUITEIII was NOT open, however it was minimized to the taskbar.
As I said this error kept going after 25 open error boxes on screen the error message changed to AISUITEIII "No more threads can be created in the system, ProgID: "AsusFanControlService.FanControlManager" and it kept throwing errors till I closed out AISUITEIII.
@MASTERC@ROG: I dont know why Asus has put out such Infrequent updates with this Motherboard (M13H) but all the asus motherboards Ive owned prior had very frequent software updates. Most of the updates on the drivers page are from JANUARY or MARCH thats 7-9 months between fixes. AISUITEIII Version 3.00.79 that has this bug was last updated on 5/6/2021.
Im pleading with you to relay these issues to the development team please?
I am without Armory Crate now so unfortunately I cannot get other updates AND my 5 DRGB LED strips are now stuck on one color & rainbow on my RAM. This is VERY unfortunate but PLEASE dont force me to rid my pc of AISUITEII as well? I need this software to control my many fans. (yes everyone I know the bios has fan controls) Not the same thing.
Also PLEASE give us our motherboard driver updates on the Driver & Tools motherboard pages like you used to???
Sadly Many of us have had to give up on Armory Crate software & simply cant get certain drivers updated without it. We shouldnt be forced to use software
to get updates that has been continously broken for years! Even with a brand new CLEAN windows 10 Pro install (not a refresh) AC does not function to an acceptable level.
Here is an EVENT error for the AISUITEIII program if this helps. Please click the image to view it larger:
Thanks!
sdmf74 wrote:
PLEASE SEEE POST #38
------------------
I was wrong about one thing in Post #38
I have been free of Armory Crate for the past 7 days since 9/6/2021. I used the Armory Crate Cleaner and uninstalled Armory Crate. My PC goes to sleep every time now and it has been free of all the issues that Armory Crate was causing since that time.
Well Except for one issue! I originally thought that Armory Crate was causing issues with AISUITEIII. Now I know this one issue was not Armory Crate because I was just now sitting here browsing the web (looking at ebay) and I hear the windows dinging sound going off every 6 seconds so I minimized my browser to see what the repeating noise is and (SEE PICS).
Sure enough it is the AISUITEIII "The server threw an exception error" that I kept getting when I had Armory crate installed! This time like I said AC is completely uninstalled
and AISUITEIII was NOT open, however it was minimized to the taskbar.
As I said this error kept going after 25 open error boxes on screen the error message changed to AISUITEIII "No more threads can be created in the system, ProgID: "AsusFanControlService.FanControlManager" and it kept throwing errors till I closed out AISUITEIII.
@MASTERC@ROG: I dont know why Asus has put out such Infrequent updates with this Motherboard (M13H) but all the asus motherboards Ive owned prior had very frequent software updates. Most of the updates on the drivers page are from JANUARY or MARCH thats 7-9 months between fixes. AISUITEIII Version 3.00.79 that has this bug was last updated on 5/6/2021.
Im pleading with you to relay these issues to the development team please?
I am without Armory Crate now so unfortunately I cannot get other updates AND my 5 DRGB LED strips are now stuck on one color & rainbow on my RAM. This is VERY unfortunate but PLEASE dont force me to rid my pc of AISUITEII as well? I need this software to control my many fans. (yes everyone I know the bios has fan controls) Not the same thing.
Also PLEASE give us our motherboard driver updates on the Driver & Tools motherboard pages like you used to???
Sadly Many of us have had to give up on Armory Crate software & simply cant get certain drivers updated without it. We shouldnt be forced to use software
to get updates that has been continously broken for years! Even with a brand new CLEAN windows 10 Pro install (not a refresh) AC does not function to an acceptable level.
Here is an EVENT error for the AISUITEIII program if this helps. Please click the image to view it larger:
Thanks!
Same Error -
Faulting application name: AsusFanControlService.exe, version: 3.0.0.0, time stamp: 0x6073d09b
Faulting module name: AsusFanControlService.exe, version: 3.0.0.0, time stamp: 0x6073d09b
Exception code: 0xc0000005
Fault offset: 0x0001c114
Faulting process id: 0x176c
Faulting application start time: 0x01d7a8b0e9af71f9
Faulting application path: C:\Program Files (x86)\ASUS\AsusFanControlService\2.01.07\AsusFanControlService.exe
Faulting module path: C:\Program Files (x86)\ASUS\AsusFanControlService\2.01.07\AsusFanControlService.exe
Report Id: 6e714597-81b6-4e9b-a891-a2d9b37b46e6
Faulting package full name:
Faulting package-relative application ID:
sdmf74 wrote:
PLEASE SEEE POST #38
-----------------
Also PLEASE give us our motherboard driver updates on the Driver & Tools motherboard pages like you used to???
Sadly Many of us have had to give up on Armory Crate software & simply cant get certain drivers updated without it. We shouldnt be forced to use software
to get updates that has been continously broken for years! Even with a brand new CLEAN windows 10 Pro install (not a refresh) AC does not function to an acceptable level.
Here is an EVENT error for the AISUITEIII program if this helps. Please click the image to view it larger:
Thanks!
same thing here.. and now im back to the same error i had last couple of months.
ARMOURY CRATE cant detect the Mother Board.
