Armoury Crate v4.1.6.0 [Report here if any issues]

[MasterC]

A new major update is being rolled out. There are several improvement and new features, many of the issues reported have also been fixed.

Suggest to uninstall Aura Sync software if already installed.

Core service updates:
1. Armoury Crate Service v4.1.5
2. Armoury Crate Lite Service v4.1.5
3. ROG Live Service v1.2.12.0
4. AURA Service (Lighting service) v3.05.06
5. AuraLayerManager (AURA lighting effect add-on) V0.0.16

New features:
1. Add new “Dashboard” for ASUS/ROG motherboard built-in system
2. Add “Manually update” function
3. Add ASUS account and product registration recommendation to build better service connection
4. Add a new pattern for Aura Sync - Rainbow effect
5. Enable multi-zone RGB keyboard light zone type
6. Support Microsoft narrator rule

Bug fixes & Enhancements:
1. Optimize component update process & Fix update failed issues
2. Enhance Aura Sync - Starry Night effect for few devices
3. Enhance GUI layout and UI interactive behavior
4. Fix Aura Sync “smart mode” effect issue
5. Fix Corsair DRAM Aura Sync issue

Newly supported models:
1. [Keyboard] ROG Falchion NX, ROG Strix Scope NX, ROG Strix Scope NX TKL, ROG Strix Scope NX TKL Moonlight White
2. [Mouse] ROG Strix Impact II Moonlight White
3. [Headset, Headset stand] ROG Cetra II

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To update to the latest version of Armoury Crate, reboot and the update will run in the background automatically (do not open Armoury Crate for 10-15 minutes, and plug in the power for notebooks).

Before reporting issues, please make sure you have the latest software and firmware.
Be clear about the key issue. Mark/edit posts which are no longer relevant, tracking multiple posts in several pages not only takes time but the issue becomes unclear.

Include the following info:
1. PC / Laptop
2. Aura Sync products
3. 3rd-party peripheral, audio, or lighting software
4. Wired / wireless connection
5. Reinstalled Windows?
6. Windows version & build
7. Previous version of firmware or software that worked as expected
8. Clear description of your issue
9. Any screenshots of the issue
10. Use our log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.

Log Collection Tool - Instructions
First, check the Record log box to start recording
Agree to the disclaimer
Replicate the issue you are having
Click on the Generate log data button
Save the log file to a location of your choice.
Stop the recording

Even though the log file is encrypted, share the log file with me by PM (provide link to file in cloud).

Many issues have been posted previously, but a very small percentage of people have PM'd me their log. If in doubt, just send a log and remember to record first. If the issue is after shutdown: provide a log for before shutdown and one after (2 logs). Thanks everyone!

[Texino]

Aura Sync within Armoury Crate used to work, but no longer changes my lighting configuration. No changes I make take place on my machine.

Noticed a couple of versions ago. Currently running 4.1.6.0. Thought it would eventually get fixed. Can't find any old versions to download.

1. PC / Laptop -
PC Asus ROG Zenith II Extreme Alpha


2. Aura Sync products (as correctly discovered in Aura Sync tab)
ROG Zenith II Extreme Alpha
RTX 2070 Super
Memory (via Corsair iCue)
Addressable LED Strip

3. 3rd-party peripheral, audio, or lighting software
None relevant / Corsaid iCue

4. Wired / wireless connection
Wired

5. Reinstalled Windows?
No

6. Windows version & build
Windows 10 build 19042

7. Previous version of firmware or software that worked as expected
Armoury Crate - sometime late 2020

8. Clear description of your issue
All lighting used to work fine and could change pattern colors without problem.
Now, in new update, Aura Sync tab recognizes all devices, but any change I make does not implement on my PC - it says the same pattern / color that I have always had.

9. Any screenshots of the issue
n/a

10. Use our log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.
sent

[MasterC]

Are you still having this issue? Is iCue able to control the lighting on your MB and other components properly? Which version do you have installed?

Texino wrote:
Aura Sync within Armoury Crate used to work, but no longer changes my lighting configuration. No changes I make take place on my machine.

Noticed a couple of versions ago. Currently running 4.1.6.0. Thought it would eventually get fixed. Can't find any old versions to download.

1. PC / Laptop -
PC Asus ROG Zenith II Extreme Alpha


2. Aura Sync products (as correctly discovered in Aura Sync tab)
ROG Zenith II Extreme Alpha
RTX 2070 Super
Memory (via Corsair iCue)
Addressable LED Strip

3. 3rd-party peripheral, audio, or lighting software
None relevant / Corsaid iCue

4. Wired / wireless connection
Wired

5. Reinstalled Windows?
No

6. Windows version & build
Windows 10 build 19042

7. Previous version of firmware or software that worked as expected
Armoury Crate - sometime late 2020

8. Clear description of your issue
All lighting used to work fine and could change pattern colors without problem.
Now, in new update, Aura Sync tab recognizes all devices, but any change I make does not implement on my PC - it says the same pattern / color that I have always had.

9. Any screenshots of the issue
n/a

10. Use our log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.
sent

[MuseMKR]

Someone's software is installing drivers for my ROG Gladius 2 Origin in my 'Keyboard' tab AND 'Mouse' tab in Device Manager. It is causing every window I open to auto scroll to the bottom. It has been going on for MANY updates of Armory Crate AND Windows 10 updates. I have already posted this issue on the Microsoft forum. I am posting it here as well, because I am tired of not being able to use my mouse in ANY window or program I have open. ASUS AND Microsoft need to look into this issue. It is ****ING annoying. I am typing with only my keyboard plugged in. I have uninstalled the drivers under 'Keyboard' tab AND 'Mouse' tab in Device Manager MULITPLE TIMES and it has not resolved the issue. I have changed USB ports on the back of my ASUS motherboard many times already. NOTHING changed. Using a different mouse changes NOTHING. I have also restarted my computer multiple times after uninstalling ALL mouse drivers, and once the computer boots up, the Mouse drivers are installed in 'Keyboard' AND 'Mouse' tabs AGAIN in Device Manager. FIX THIS ISSUE! I am passed asking nicely because is it a constant problem. I have asked nicely many times before.

[dil_2021]

1. PC / Laptop
PC - ROG STRIX B460-F
2. Aura Sync products
Motherboard, CPU fan
3. 3rd-party peripheral, audio, or lighting software
N/A
4. Wired / wireless connection
Wired
5. Reinstalled Windows?
No
6. Windows version & build
21H1 OS Build - 19043.1055
7. Previous version of firmware or software that worked as expected
AsusFanControlService - 2.00.94 (Not sure)
8. Clear description of your issue
'The server threw an exception' Aisuite3 Errors looping.
9. Any screenshots of the issue


Windows Error report-
Source
ASUS Motherboard Fan Control Service

Summary
Stopped working

Date
‎6/‎14/‎2021 12:01 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files (x86)\ASUS\AsusFanControlService\2.01.06\AsusFanControlService.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: AsusFanControlService.exe
Application Version: 3.0.0.0
Application Timestamp: 6073d09b
Fault Module Name: AsusFanControlService.exe
Fault Module Version: 3.0.0.0
Fault Module Timestamp: 6073d09b
Exception Code: c0000005
Exception Offset: 0001c7bf
OS Version: 10.0.19043.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 478e
Additional Information 2: 478eb19b90df3810824478f6bc513e79
Additional Information 3: d273
Additional Information 4: d273c168eec519899833bd00c6de84eb

Extra information about the problem
Bucket ID: 71d1b17cd1b7268b80c90d04035667be (1209512285812713406)
10. Use our log collection function: Settings=>About=>App diagnostics
N/A

EDITED 1:

Updated AsusFanControlService to a new version 2.01.07 is solved the "server threw an exception" error. Thanks for the update

EDITED 2:

New error happened in ASUS Com Service "atkexComSvc.exe" ( New version 4.02.06) and stopped working. Fault Module Name - PEbiosinterface32.dll


Error Report -
Source
ASUS Com Service

Summary
Stopped working

Date
‎7/‎1/‎2021 6:45 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files (x86)\ASUS\AXSP\4.02.06\atkexComSvc.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: atkexComSvc.exe
Application Version: 1.0.0.1
Application Timestamp: 607d5366
Fault Module Name: PEbiosinterface32.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00001976
OS Version: 10.0.19043.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 2beb
Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46
Additional Information 3: 6c14
Additional Information 4: 6c14eabbec4a762ea0aea5a3f0c42228

[GarryGa3eta]

Please change the speed of the turbines on laptops G713 !!! In the "Balanced" mode at 2200-2300 rpm there is a mid-frequency hum, please raise it to 2900-3100 !! Also, in turbo mode, at least 15% of the speed is not enough to maintain optimal temperatures of 70-80 degrees, please fix it!

[CYBERTOMCAT]

I followed the FAQ tips on getting the Armoury Crate App Version 4.1.6.0 and AI suite3 v3.00.51 to get it working, five treys uninstall Armoury Crate and AI suite3 reinstall them. I still have the same problems with them. Armoury Crate will show Frequency for a minute then goes to zero on CPU.
Will not show Temperature, Usage, Fan, and Voltage all show zero. At times the Armoury Crate will fail to load or start-up and just error out and have to reboot the computer for it to work.
AI Suite3 no longer works after this new update of the Armoury Crate.
I uninstalled AI Suite3 and reinstalled it, nothing works.
I have PRIME Z390-A, Intel(R) Core(TM) i9-9900k CPU @ 3.60GHz, CORSAIR DRAM (64.0GB & 2133MHz, and BIOS ver.1802
Windows 10 64 bit, and it is up to date.
I need to get the AI Suite back up and working again. Need a sure-fire fix to get everything working again.

[CYBERTOMCAT]

This is what I get when I boot the computer up or if click on the exe for the AI Suite3 is Invalid Class String.ProgID aaHM.acpiHm Data2

[kevin_bradford1]

CYBERTOMCAT wrote:
I followed the FAQ tips on getting the Armoury Crate App Version 4.1.6.0 and AI suite3 v3.00.51 to get it working, five treys uninstall Armoury Crate and AI suite3 reinstall them. I still have the same problems with them. Armoury Crate will show Frequency for a minute then goes to zero on CPU.
Will not show Temperature, Usage, Fan, and Voltage all show zero. At times the Armoury Crate will fail to load or start-up and just error out and have to reboot the computer for it to work.
AI Suite3 no longer works after this new update of the Armoury Crate.
I uninstalled AI Suite3 and reinstalled it, nothing works.
I have PRIME Z390-A, Intel(R) Core(TM) i9-9900k CPU @ 3.60GHz, CORSAIR DRAM (64.0GB & 2133MHz, and BIOS ver.1802
Windows 10 64 bit, and it is up to date.
I need to get the AI Suite back up and working again. Need a sure-fire fix to get everything working again.

I am getting exactly the same issue as you are here and the same with ai suite so i have uninstalled it for time being

[BMike79]

I installed new Armoury Crate today, and almost everything stopped working. I got lots of error in the reliability monitor from windows. And changing RGB settings do not work at all anymore.



Please stop this mess. No one needs another monitoring software which also seems to override (=mess up) my fan settings from BIOS



Please fix this software or at least make it possible to gon to an old version!

[MiKr13]

LightningService is reporting this error:

Faulting application name: LightingService.exe, version: 0.0.0.0, time stamp: 0x609e15ce
Faulting module name: ntdll.dll, version: 10.0.19041.1023, time stamp: 0xf739c3a5
Exception code: 0xc0000374
Fault offset: 0x000e6bb3
Faulting process id: 0x5a3c
Faulting application start time: 0x01d764778ed4cbbc
Faulting application path: C:\Program Files (x86)\LightingService\LightingService.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: addbbaee-033c-4244-87e3-fb35fcc82a8c
Faulting package full name:
Faulting package-relative application ID: