JonTeoh wrote:
Same issue.
Always getting "C:\Program Files (x86)\ASUS\ROG Live Service\FileOperator.exe" errors every time I open up Armory Crate.
Hope this gets fixed soon.
I am getting this every day as well.
geneo wrote:
I am getting this every day as well.
+1
https://i.imgur.com/u9Lv3qz.png
https://i.imgur.com/EetydbT.png
UPD: An error occurs when Aurmory Crate searching for updates
The bug that I got from buying a laptop 1 year ago, for the ROG G512LI variant with an intel i5 processor, the rainbow 4 zone feature on the armory crate can't be used, but runs smoothly on the i7 variant
I ask for help for the next update this bug can be fixed, I really want a rainbow feature on my laptop
Thank you ROG
1. PC / Laptop: ROG GA15DH Desktop (3600x/2060s variant), BIOS updated to version 303.
2. Aura Sync products: Just the default prebuilt-case lighting.
3. 3rd-party peripheral, audio, or lighting software: None.
4. Wired / wireless connection: Wired.
5. Reinstalled Windows? Not yet, but probably will in the future if this seems to be an isolated issue.
6. Windows version & build: Windows 10 Pro (Version 21H1, OS Build 19043.1165).
7. Previous version of firmware or software that worked as expected:
Can't recall exactly, but the current software/firmwares of Armoury Crate (at the time) for this prebuilt from February/March worked, for sure. I noticed the issue this past week or so when I recently started using Armoury Crate again after almost never using it for the past few months.
8. Clear description of your issue:
tl;dr
From my experience, Armoury Crate's current compatibility with the GA15DH is a mess.
Its case lighting settings are getting permanently stuck and cannot be changed after reopening the app. Only after uninstalling and reinstalling Armoury Crate and its accompanying drivers will it allow me to change its lighting settings, only to get inevitably stuck once again. There are also a bunch of missing CPU/GPU stats and manual settings that were previously present.
There's the possibility that a recent Armoury Crate/device driver update messed up compatibility with this device-- but there's also the possibility that this is an isolated issue most likely caused by my idiocy.
I'm really hoping it's the former.
Slightly more in-depth
It seems like the lighting settings I applied during the first launch of Armoury Crate are being permanently stuck/applied. This could explain why I was only able to change just the Aura Sync lighting presets and not anything else, since I had Aura Sync enabled before closing the app/restarting/shutting down the pc. The case's brightness level, as well as the other 3 general settings (lighting for boot up, awake, and sleep), were all unable to be changed. Toggling the settings on/off did nothing.
I've also done a similar test, but this time after the first launch of Armoury Crate, disabling the boot up, awake, and sleep settings in the General Settings tab, as well as choosing a basic effect under the lighting tab (not Aura Sync) and setting its brightness to 0%. In other words, disabling all lighting. I ended up experiencing the same bug/problem where my previous settings (all lighting disabled, in this case) were being permanently applied, where I couldn't change the settings afterwards (closing the app/restarting/shutting down the pc). Even after toggling the boot up lighting setting back on, as well as setting some lighting effects up (Aura Sync, too), no lighting would appear during the boot after a full shutdown. My anti-rgb settings were stuck. As of writing this, they are currently stuck in this specific scenario, since I prefer having no rgb at all, most of the time.
The only way I found to revert to the first step (that being opening Armoury Crate for the first time) is to use the Armoury Crate uninstaller tool and to then install Armoury Crate again. That's the only chance I get to pick my settings before they inevitably, and permanently, get stuck again-- until the next uninstall/reinstall process, of course.
Another bug/issue I noticed was that the manual CPU/GPU settings (fan control, offsets, etc.) in the Home tab were unavailable (throughout my tests), that were previously available back when Armoury Crate was working well for me. Strangely, though, that only once out of the numerous tests I've done did just the GPU fan control option reappear. The offset settings and the others were still missing. The next reinstall it disappeared again. Also, just recently did the CPU temperature and voltage statistics stop working completely. They were more or less working during my tests.
At the time of writing this, the latest Armoury Crate version is 4.1.6.0, and the latest Device Kit driver for the GA15DH is 2.1.1.1, which was released on 2021/07/28. The recent HAL update (20210713) that was released on 2021/08/04, as far as I could tell, fixed nothing (in regards to the issues I'm facing).
Also, here's a paste of my service version/diagnostics results:
Armoury Crate UWP App 4.1.6.0
ROG Live Service 1.2.16.0
AURA Service (Lighting Service) 3.05.06
Armoury Crate service 4.1.5
ASUS AURA Extension Card HAL 1.1.0.10
ASUS Aac_NBDT HAL 2.5.1.0
AacVGA 0.0.3.1
KingstonDram 1.1.8
AURA DRAM Component 1.1.11
ENE RGB HAL 1.1.32.0
ENE_EHD_M2_HAL 1.0.8.14
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.2
Patriot Viper M2 SSD RGB 1.0.6.4
Universal Holtek RGB DRAM 1.0.0.2
WD_BLACK AN1500 1.0.13.0
9. Any screenshots of the issue:
EDIT: For some reason the preview of the images are being cropped, and I'm having trouble uploading images directly, so for now here are their direct links:
https://i.postimg.cc/Dh9Mv1Md/1.png
https://i.postimg.cc/W2BccCZ0/2.png
https://i.postimg.cc/WjPcWRTv/3.png
https://i.postimg.cc/gcd9nhNJ/4.png
https://i.postimg.cc/mL7fLj3J/5.png
You can also right click --> open image in new tab.
---
These screenshots are based on the current status of the PC and Armoury Crate as of posting this.
10. Use our log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.
Recorded a bunch of logs in various scenarios. They include some stuff that wasn't mentioned in this post, such as detection issues and crashes.
Going to send them over to you soon in a private message, OP.
2. Aura Sync products: Just the default prebuilt-case lighting.
3. 3rd-party peripheral, audio, or lighting software: None.
4. Wired / wireless connection: Wired.
5. Reinstalled Windows? Not yet, but probably will in the future if this seems to be an isolated issue.
6. Windows version & build: Windows 10 Pro (Version 21H1, OS Build 19043.1165).
7. Previous version of firmware or software that worked as expected:
Can't recall exactly, but the current software/firmwares of Armoury Crate (at the time) for this prebuilt from February/March worked, for sure. I noticed the issue this past week or so when I recently started using Armoury Crate again after almost never using it for the past few months.
8. Clear description of your issue:
tl;dr
From my experience, Armoury Crate's current compatibility with the GA15DH is a mess.
Its case lighting settings are getting permanently stuck and cannot be changed after reopening the app. Only after uninstalling and reinstalling Armoury Crate and its accompanying drivers will it allow me to change its lighting settings, only to get inevitably stuck once again. There are also a bunch of missing CPU/GPU stats and manual settings that were previously present.
There's the possibility that a recent Armoury Crate/device driver update messed up compatibility with this device-- but there's also the possibility that this is an isolated issue most likely caused by my idiocy.
I'm really hoping it's the former.
Slightly more in-depth
It seems like the lighting settings I applied during the first launch of Armoury Crate are being permanently stuck/applied. This could explain why I was only able to change just the Aura Sync lighting presets and not anything else, since I had Aura Sync enabled before closing the app/restarting/shutting down the pc. The case's brightness level, as well as the other 3 general settings (lighting for boot up, awake, and sleep), were all unable to be changed. Toggling the settings on/off did nothing.
I've also done a similar test, but this time after the first launch of Armoury Crate, disabling the boot up, awake, and sleep settings in the General Settings tab, as well as choosing a basic effect under the lighting tab (not Aura Sync) and setting its brightness to 0%. In other words, disabling all lighting. I ended up experiencing the same bug/problem where my previous settings (all lighting disabled, in this case) were being permanently applied, where I couldn't change the settings afterwards (closing the app/restarting/shutting down the pc). Even after toggling the boot up lighting setting back on, as well as setting some lighting effects up (Aura Sync, too), no lighting would appear during the boot after a full shutdown. My anti-rgb settings were stuck. As of writing this, they are currently stuck in this specific scenario, since I prefer having no rgb at all, most of the time.
The only way I found to revert to the first step (that being opening Armoury Crate for the first time) is to use the Armoury Crate uninstaller tool and to then install Armoury Crate again. That's the only chance I get to pick my settings before they inevitably, and permanently, get stuck again-- until the next uninstall/reinstall process, of course.
Another bug/issue I noticed was that the manual CPU/GPU settings (fan control, offsets, etc.) in the Home tab were unavailable (throughout my tests), that were previously available back when Armoury Crate was working well for me. Strangely, though, that only once out of the numerous tests I've done did just the GPU fan control option reappear. The offset settings and the others were still missing. The next reinstall it disappeared again. Also, just recently did the CPU temperature and voltage statistics stop working completely. They were more or less working during my tests.
At the time of writing this, the latest Armoury Crate version is 4.1.6.0, and the latest Device Kit driver for the GA15DH is 2.1.1.1, which was released on 2021/07/28. The recent HAL update (20210713) that was released on 2021/08/04, as far as I could tell, fixed nothing (in regards to the issues I'm facing).
Also, here's a paste of my service version/diagnostics results:
Armoury Crate UWP App 4.1.6.0
ROG Live Service 1.2.16.0
AURA Service (Lighting Service) 3.05.06
Armoury Crate service 4.1.5
ASUS AURA Extension Card HAL 1.1.0.10
ASUS Aac_NBDT HAL 2.5.1.0
AacVGA 0.0.3.1
KingstonDram 1.1.8
AURA DRAM Component 1.1.11
ENE RGB HAL 1.1.32.0
ENE_EHD_M2_HAL 1.0.8.14
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.2
Patriot Viper M2 SSD RGB 1.0.6.4
Universal Holtek RGB DRAM 1.0.0.2
WD_BLACK AN1500 1.0.13.0
9. Any screenshots of the issue:
EDIT: For some reason the preview of the images are being cropped, and I'm having trouble uploading images directly, so for now here are their direct links:
https://i.postimg.cc/Dh9Mv1Md/1.png
https://i.postimg.cc/W2BccCZ0/2.png
https://i.postimg.cc/WjPcWRTv/3.png
https://i.postimg.cc/gcd9nhNJ/4.png
https://i.postimg.cc/mL7fLj3J/5.png
You can also right click --> open image in new tab.
---
These screenshots are based on the current status of the PC and Armoury Crate as of posting this.
10. Use our log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.
Recorded a bunch of logs in various scenarios. They include some stuff that wasn't mentioned in this post, such as detection issues and crashes.
Going to send them over to you soon in a private message, OP.
1. PC / Laptop: Custom build: TUF Gaming X570-Plus (Wi-Fi) (UEFI revision 4002), Ryzen 5950X
2. Aura Sync products: Motherboard, RoG Strix Arion
3. 3rd-party peripheral, audio, or lighting software: Razer Synapse, Nanoleaf Desktop, Corsair iCue
4. Wired / wireless connection: Wired.
5. Reinstalled Windows? No, and no plans to.
6. Windows version & build: Windows 10 Pro for Workstations (Version 20H2, OS Build 19042.1165).
7. Previous version of firmware or software that worked as expected: N/A, issue has persisted for months.
8. Clear description of your issue:
I have been unable to install newer versions of the "Device Kit"s for my mother board, the Addressable LED Strip, and the Rog Strix Arion. When attempting to update, I the process seems to attempt for a short while, some console windows flash, and I'm given the error "Sorry, we cannot finish the file installation. Please restart the system and retry. (Error code: 1603)"
Service version/diagnostics results:
9. Any screenshots of the issue:
10. Use our log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.
I recorded a log while attempting to update, but the uploader won't let me attach it to this post, so I've put it in google drive, here.
2. Aura Sync products: Motherboard, RoG Strix Arion
3. 3rd-party peripheral, audio, or lighting software: Razer Synapse, Nanoleaf Desktop, Corsair iCue
4. Wired / wireless connection: Wired.
5. Reinstalled Windows? No, and no plans to.
6. Windows version & build: Windows 10 Pro for Workstations (Version 20H2, OS Build 19042.1165).
7. Previous version of firmware or software that worked as expected: N/A, issue has persisted for months.
8. Clear description of your issue:
I have been unable to install newer versions of the "Device Kit"s for my mother board, the Addressable LED Strip, and the Rog Strix Arion. When attempting to update, I the process seems to attempt for a short while, some console windows flash, and I'm given the error "Sorry, we cannot finish the file installation. Please restart the system and retry. (Error code: 1603)"
Service version/diagnostics results:
Item Version
---- -------
Armoury Crate UWP App 4.1.6.0
ROG Live Service 1.2.16.0
AURA Service (Lighting Service) 3.05.06
Armoury Crate lite service 4.1.6
ASUS AIOFan HAL 1.1.16
ASUS AURA Extension Card HAL 1.1.0.10
ASUS AURA Motherboard HAL 1.0.69.0
AacVGA 0.0.3.1
KingstonDram 1.1.8
AURA DRAM Component 1.1.11
CorsairAsusPlugin 2.0.0
ENE RGB HAL 1.1.32.0
ENE_EHD_M2_HAL 1.0.8.14
ENE_ESD_ASM_HAL 1.0.9.5
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.2
Patriot Viper M2 SSD RGB 1.0.6.4
Universal Holtek RGB DRAM 1.0.0.2
WD_BLACK AN1500 1.0.13.0
9. Any screenshots of the issue:
10. Use our log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.
I recorded a log while attempting to update, but the uploader won't let me attach it to this post, so I've put it in google drive, here.
