Armoury Crate v4.1.6.0 [Report here if any issues]

[MasterC]

A new major update is being rolled out. There are several improvement and new features, many of the issues reported have also been fixed.

Suggest to uninstall Aura Sync software if already installed.

Core service updates:
1. Armoury Crate Service v4.1.5
2. Armoury Crate Lite Service v4.1.5
3. ROG Live Service v1.2.12.0
4. AURA Service (Lighting service) v3.05.06
5. AuraLayerManager (AURA lighting effect add-on) V0.0.16

New features:
1. Add new “Dashboard” for ASUS/ROG motherboard built-in system
2. Add “Manually update” function
3. Add ASUS account and product registration recommendation to build better service connection
4. Add a new pattern for Aura Sync - Rainbow effect
5. Enable multi-zone RGB keyboard light zone type
6. Support Microsoft narrator rule

Bug fixes & Enhancements:
1. Optimize component update process & Fix update failed issues
2. Enhance Aura Sync - Starry Night effect for few devices
3. Enhance GUI layout and UI interactive behavior
4. Fix Aura Sync “smart mode” effect issue
5. Fix Corsair DRAM Aura Sync issue

Newly supported models:
1. [Keyboard] ROG Falchion NX, ROG Strix Scope NX, ROG Strix Scope NX TKL, ROG Strix Scope NX TKL Moonlight White
2. [Mouse] ROG Strix Impact II Moonlight White
3. [Headset, Headset stand] ROG Cetra II

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To update to the latest version of Armoury Crate, reboot and the update will run in the background automatically (do not open Armoury Crate for 10-15 minutes, and plug in the power for notebooks).

Before reporting issues, please make sure you have the latest software and firmware.
Be clear about the key issue. Mark/edit posts which are no longer relevant, tracking multiple posts in several pages not only takes time but the issue becomes unclear.

Include the following info:
1. PC / Laptop
2. Aura Sync products
3. 3rd-party peripheral, audio, or lighting software
4. Wired / wireless connection
5. Reinstalled Windows?
6. Windows version & build
7. Previous version of firmware or software that worked as expected
8. Clear description of your issue
9. Any screenshots of the issue
10. Use our log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.

Log Collection Tool - Instructions
First, check the Record log box to start recording
Agree to the disclaimer
Replicate the issue you are having
Click on the Generate log data button
Save the log file to a location of your choice.
Stop the recording

Even though the log file is encrypted, share the log file with me by PM (provide link to file in cloud).

Many issues have been posted previously, but a very small percentage of people have PM'd me their log. If in doubt, just send a log and remember to record first. If the issue is after shutdown: provide a log for before shutdown and one after (2 logs). Thanks everyone!

[sa_783]

Zion99 wrote:
I am still experiencing the File Operator crash, as well as the Motherboard Fan Control crashing... here is the last two days crash reports:

yesterday:

Source
FileOperator

Summary
Stopped working

Date
‎8/‎20/‎2021 6:53 AM

Status
Report sent

Description
Faulting Application Path: C:\Program Files (x86)\ASUS\ROG Live Service\FileOperator.exe

Problem signature
Problem Event Name: CLR20r3
Problem Signature 01: FileOperator.exe
Problem Signature 02: 1.0.0.0
Problem Signature 03: c291d662
Problem Signature 04: mscorlib
Problem Signature 05: 4.8.4400.0
Problem Signature 06: 60b90614
Problem Signature 07: 1694
Problem Signature 08: fd
Problem Signature 09: System.Exception
OS Version: 10.0.19043.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 04cc
Additional Information 2: 04cc759bbe548fc6598a0e9ad7ce8e18
Additional Information 3: fc7f
Additional Information 4: fc7f87dbdb7e657e069aaed1d7aa163c

Extra information about the problem
Bucket ID: 9290033d7c210f08339585b42e89d29a (1411181067171910298)


After every boot of the system, I get the exact same error

[cdlsr]

Please i have some issues with Armoury Crate

After updating AI Suite III through this tool, the software isn't working anymore, Ai suite does not even load

Also my asus 3060 TI Dual OC cannot be controlled througth this tool and the fans from motherboard cannot be controlled througth this tool either

Finally the tool sometines recognize the gpu but sometimes not, and the led and effects of the gpu is not syncronized with the asus mother, this tool is a total mess

[Zion99]

Audio Agent, File Operator, and the Motherboard Fan Control Service gave up the ghost... constantly!

Source
ArmouryAudioAgent

Summary
Stopped working

Date
‎8/‎22/‎2021 8:31 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files (x86)\ASUS\ArmouryDevice\dll\AudioSDK\AudioAgent\ArmouryAudioAgent.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: ArmouryAudioAgent.exe
Application Version: 1.0.0.7
Application Timestamp: 60d29f4e
Fault Module Name: KERNELBASE.dll
Fault Module Version: 10.0.19041.1151
Fault Module Timestamp: 5da51925
Exception Code: c0020001
Exception Offset: 0012b512
OS Version: 10.0.19043.2.0.0.256.48
Locale ID: 1033
Additional Information 1: a765
Additional Information 2: a765a954b8665e606e123f7720637368
Additional Information 3: 2527
Additional Information 4: 252700618e11a2b3352672d50bca8d4a

Extra information about the problem
Bucket ID: 5a296bc1def658027ada98ce8b5b8062 (1935027002777763938)



Source
FileOperator

Summary
Stopped working

Date
‎8/‎22/‎2021 8:21 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files (x86)\ASUS\ROG Live Service\FileOperator.exe

Problem signature
Problem Event Name: CLR20r3
Problem Signature 01: FileOperator.exe
Problem Signature 02: 1.0.0.0
Problem Signature 03: c291d662
Problem Signature 04: mscorlib
Problem Signature 05: 4.8.4400.0
Problem Signature 06: 60b90614
Problem Signature 07: 1694
Problem Signature 08: fd
Problem Signature 09: System.Exception
OS Version: 10.0.19043.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 04cc
Additional Information 2: 04cc759bbe548fc6598a0e9ad7ce8e18
Additional Information 3: fc7f
Additional Information 4: fc7f87dbdb7e657e069aaed1d7aa163c

Extra information about the problem
Bucket ID: 9290033d7c210f08339585b42e89d29a (1411181067171910298)




Source
ASUS Motherboard Fan Control Service

Summary
Stopped working

Date
‎8/‎22/‎2021 11:39 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files (x86)\ASUS\AsusFanControlService\2.01.07\AsusFanControlService.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: AsusFanControlService.exe
Application Version: 3.0.0.0
Application Timestamp: 6073d09b
Fault Module Name: AsusFanControlService.exe
Fault Module Version: 3.0.0.0
Fault Module Timestamp: 6073d09b
Exception Code: c0000005
Exception Offset: 0001c114
OS Version: 10.0.19043.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 478e
Additional Information 2: 478eb19b90df3810824478f6bc513e79
Additional Information 3: 1dbf
Additional Information 4: 1dbf40240e57deb590b08851622dedb6

Extra information about the problem
Bucket ID: c2b0091b23937c8b7c21d78422c532ad (2027138269812437677)

[sdmf74]

cdlsr wrote:
Please i have some issues with Armoury Crate

After updating AI Suite III through this tool, the software isn't working anymore, Ai suite does not even load

Also my asus 3060 TI Dual OC cannot be controlled througth this tool and the fans from motherboard cannot be controlled througth this tool either

Finally the tool sometines recognize the gpu but sometimes not, and the led and effects of the gpu is not syncronized with the asus mother, this tool is a total mess

Im also STILL having issues with Armory Crate AND AISUITEIII.
After several updates & new versions of armory crate (YET NO UPDATE TO AISUITEIII SINCE MAY 6TH 2021). If I leave AISUITEIII open & running on my monitor after a while I get a server error. I have reported this more than once to asus over the past 2-3 months but it appears they have NOT yet addressed this issue nor the issues with armory crate.
1. Armory crate wont load (spinning circle of death forever)
2. leds reset to back to 120 every day (every day I set my number of leds & the next day all 3 are reset back to default 120 leds)
3. AISUITEIII "The server threw an exception" (Just happened again today)

[Zion99]

sdmf74 wrote:
Im also STILL having issues with Armory Crate AND AISUITEIII.
After several updates & new versions of armory crate (YET NO UPDATE TO AISUITEIII SINCE MAY 6TH 2021). If I leave AISUITEIII open & running on my monitor after a while I get a server error. I have reported this more than once to asus over the past 2-3 months but it appears they have NOT yet addressed this issue nor the issues with armory crate.
1. Armory crate wont load (spinning circle of death forever)
2. leds reset to back to 120 every day (every day I set my number of leds & the next day all 3 are reset back to default 120 leds)
3. AISUITEIII "The server threw an exception" (Just happened again today)

I get that server error too... then I have to restart. I just set the fan curves in the BIOS, and now think I should eliminate the AI Suite 3... It is useless, as it cannot hold a curve and falls off when I need it most. Then crashes.

I thought Corsair was bad - at least they update...

[MasterC]

"The server threw an exception." error has been resolved. Try the latest version of AI Suite III - v3.01.10

Download here:
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/SW_ASUS_AISuite3_DIP5_WEB_W11_64_V30110_20211115R....

Zion99 wrote:
I get that server error too... then I have to restart. I just set the fan curves in the BIOS, and now think I should eliminate the AI Suite 3... It is useless, as it cannot hold a curve and falls off when I need it most. Then crashes.

I thought Corsair was bad - at least they update...

[sdmf74]

100%! Once it throws a server exception you have to reboot the PC otherwise AISUITEIII fails to open, just like armory crate does most of the time

[RobertoSampaio]

I have the same "C:\Program Files (x86)\ASUS\ROG Live Service\FileOperator.exe" errors every time I open up Armory Crate.

[cindernat]

Include the following info:
1. PC / Laptop - PC
2. Aura Sync products - ROG Strix Z490-F Gaming motherboard, ROG Strix RTX3080, ROG Ryijin, G.Skill RAM, Addressable LED Strip
3. 3rd-party peripheral, audio, or lighting software - N/A
4. Wired / wireless connection - Wired
5. Reinstalled Windows? Yes in June to fix another Armoury issue. That was fixed from the reinstall, but now a new issue has occurred.
6. Windows version & build - Win10 Pro 64-bit 21H1 19043.1165
7. Previous version of firmware or software that worked as expected - not sure as didn't immediately notice this happening
8. Clear description of your issue - Starry night effect is running really slowly, taking about 4 seconds to 'twinkle' if that makes sense. In fact, all the Aura effects where the lights need to change are having this issue (so including Strobing also)
9. Any screenshots of the issue - see video: https://www.dropbox.com/s/2xyyj0xnaetu8ph/IMG_7301.MOV?dl=0
10. Use our log collection function: Settings=>About=>App diagnostics - https://www.dropbox.com/s/p81m1a1m0rzenws/Log_20210829.logE?dl=0

Any suggestions appreciated.

Edit: I tried selecting 'Aura Performance Mode' and this resolved it. I've never had that selected before, so I have no idea why I need it now?

[Stuart_Lee]

I have Asus Z370-F STRIX Motherboard

How do i get the ' dashboard ' ?

I read that it's only for ' Laptop ' ? Why desktop is left out? Desktop ROG users not ROG enough to have the ' dashboard ' ?