Armoury crate v3.3.7.0 [report here if any issues]

[MasterC]

Suggest to uninstall Aura Sync software if already installed.

Release Notes:
Core services updates:
Armoury Crate Service v3.3.7
Armoury Crate Lite Service v3.3.7
ROG Live Service v1.1.16.0
Lighting Service v3.04.32
ASUS Framework v2.0.2.2
AURA Lighting Effect add-on v0.0.14
(Please ensure these updates are installed before reporting issues)

New features:
-New AURA Performance Mode - For those with a masssive collection of ROG gear, this mode will make the lighting effect smoother.
-Motherboard:
*Addressable strip & devices (ARGB Gen2)
*Added AI MIC two-way noise canceling
*Added Hydrannode feature
-Laptop:
*Support single-color device lighting control
*Support Whisper mode for eGPU
*Win key lock & Armoury Crate key update
*Support for Multiwheel
-Peripherals:
*Support for "Configurable device settings when in AURA Sync mode" (selected models)
*Added "Power Consumption Notice"
*Added "Power management" feature for wireless devices
*[Mobile - Android] Added headset mobile remote configuration
**Realistic virtual surround sound effects
**Personalize the EQ profile settings
**Apply ROG preset audio profiles
**Monitor battery status of headsets

Support for new products:
[Keyboards] ROG Falchion
[Mice] ROG Keris
[Headsets] TUF H3 WIRELESS, ROG Cetra RGB, ROG Clavis
[Motherboards] Z590 series,*B560 series,*ROG Fan Controller for Z590 series
[Graphics cards] 3090 series, 3080 series, 3070 series, 3060 series
[Displays] ROG STRIX XG27AQ,*ROG SWIFT PG259QN,*ROG SWIFT PG259QNR,*ROG SWIFT PG32UQX,*ROG SWIFT PG279QM

Bug fixes:
Fixed App crash*issue*
Fixed device page "Page error" issue*
Fixed device bugs
Optimized device page loading performance
Optimized graphic asset & usage*
Enhanced the AURA Sync effect - Strobing*
Enhanced GUI*layout and UI interactive behavior
Updated device HAL & kits

---------------------------------------------------------------------------------------------------------------------------
To update to the latest version of Armoury Crate, reboot and the update will run in the background automatically (do not open Armoury Crate for 10-15 minutes, and plug in the power for notebooks).

Before reporting issues, please make sure you have the latest software and firmware.
Be clear about the key issue. Mark/edit posts which are no longer relevant, tracking multiple posts in several pages not only takes time but the issue becomes unclear.

Include the following info:
1. PC / Laptop
2. Aura Sync products
3. 3rd-party peripheral, audio, or lighting software
4. Wired / wireless connection
5. Reinstalled Windows?
6. Windows version & build
7. Previous version of firmware or software that worked as expected
8. Clear description of your issue
9. Any screenshots of the issue
10. Use our new log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.

Log Collection Tool - Instructions
First, check the Record log box
Agree to the disclaimer
Replicate the issue you are having
Click on the Generate log data button
Save the log file to a location of your choice.
Stop the recording

Even though the log file is encrypted, share the log file with me by PM (provide link to file in cloud).

[dcbryantmjkda]

What's sad is that I've reached out to their "IT Support" and despite my best troubleshooting efforts -- thus far their Only suggestion is to send the device in for evaluation.

They won't even address the forums I've mentioned and how Many other folks are having issues. Um what? come now.

[FlufflePuff1337]

So they are suggesting rma for a software issue they should know better and realize how much waste of a time that is, no wonder rma experience is horrible.

[MasterC]

For anyone who isn't able to install, please still provide the info requested in the original post. I understand providing logs would be out of the question, but please at least provide some info regarding where you got stuck and attach some screenshots. Thanks guys.

Peyman1354 wrote:
same here.

[abortoletto]

MasterC@ROG wrote:
Suggest to uninstall Aura Sync software if already installed.

Release Notes:
Core services updates:
Armoury Crate Service v3.3.7
Armoury Crate Lite Service v3.3.7
ROG Live Service v1.1.16.0
Lighting Service v3.04.32
ASUS Framework v2.0.2.2
AURA Lighting Effect add-on v0.0.14
(Please ensure these updates are installed before reporting issues)

New features:
-New AURA Performance Mode - For those with a masssive collection of ROG gear, this mode will make the lighting effect smoother.
-Motherboard:
*Addressable strip & devices (ARGB Gen2)
*Added AI MIC two-way noise canceling
*Added Hydrannode feature
-Laptop:
*Support single-color device lighting control
*Support Whisper mode for eGPU
*Win key lock & Armoury Crate key update
*Support for Multiwheel
-Peripherals:
*Support for "Configurable device settings when in AURA Sync mode" (selected models)
*Added "Power Consumption Notice"
*Added "Power management" feature for wireless devices
*[Mobile - Android] Added headset mobile remote configuration
**Realistic virtual surround sound effects
**Personalize the EQ profile settings
**Apply ROG preset audio profiles
**Monitor battery status of headsets

Support for new products:
[Keyboards] ROG Falchion
[Mice] ROG Keris
[Headsets] TUF H3 WIRELESS, ROG Cetra RGB, ROG Clavis
[Motherboards] Z590 series,*B560 series,*ROG Fan Controller for Z590 series
[Graphics cards] 3090 series, 3080 series, 3070 series, 3060 series
[Displays] ROG STRIX XG27AQ,*ROG SWIFT PG259QN,*ROG SWIFT PG259QNR,*ROG SWIFT PG32UQX,*ROG SWIFT PG279QM

Bug fixes:
Fixed App crash*issue*
Fixed device page "Page error" issue*
Fixed device bugs
Optimized device page loading performance
Optimized graphic asset & usage*
Enhanced the AURA Sync effect - Strobing*
Enhanced GUI*layout and UI interactive behavior
Updated device HAL & kits

---------------------------------------------------------------------------------------------------------------------------
To update to the latest version of Armoury Crate, reboot and the update will run in the background automatically (do not open Armoury Crate for 10-15 minutes, and plug in the power for notebooks).


Before reporting issues, please make sure you have the latest software and firmware.
Be clear about the key issue. Mark/edit posts which are no longer relevant, tracking multiple posts in several pages not only takes time but the issue becomes unclear.

Include the following info:
1. PC / Laptop
2. Aura Sync products
3. 3rd-party peripheral, audio, or lighting software
4. Wired / wireless connection
5. Reinstalled Windows?
6. Windows version & build
7. Previous version of firmware or software that worked as expected
8. Clear description of your issue
9. Any screenshots of the issue
10. Use our new log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.

Log Collection Tool - Instructions
First, check the Record log box
Agree to the disclaimer
Replicate the issue you are having
Click on the Generate log data button
Save the log file to a location of your choice.
Stop the recording

Even though the log file is encrypted, share the log file with me by PM (provide link to file in cloud).

[Software request for developers] : In the next version of Armoury Crate it's possible by default to have Aura Sync feature disabled and let to the user to decide which Asus Rog's components to sync?

Because during the installation of the software and after on somes Asus Rog components the default colors changes to another.

This happens when on the Pc there are more than one Asus Rog component

In my case, if I want default colors for each component, I can't because Armoury Crate change them.

On this foto the software is not installed, if I install it the colors change without my own customization

[abortoletto]

MasterC@ROG wrote:
Suggest to uninstall Aura Sync software if already installed.

Release Notes:
Core services updates:
Armoury Crate Service v3.3.7
Armoury Crate Lite Service v3.3.7
ROG Live Service v1.1.16.0
Lighting Service v3.04.32
ASUS Framework v2.0.2.2
AURA Lighting Effect add-on v0.0.14
(Please ensure these updates are installed before reporting issues)

New features:
-New AURA Performance Mode - For those with a masssive collection of ROG gear, this mode will make the lighting effect smoother.
-Motherboard:
*Addressable strip & devices (ARGB Gen2)
*Added AI MIC two-way noise canceling
*Added Hydrannode feature
-Laptop:
*Support single-color device lighting control
*Support Whisper mode for eGPU
*Win key lock & Armoury Crate key update
*Support for Multiwheel
-Peripherals:
*Support for "Configurable device settings when in AURA Sync mode" (selected models)
*Added "Power Consumption Notice"
*Added "Power management" feature for wireless devices
*[Mobile - Android] Added headset mobile remote configuration
**Realistic virtual surround sound effects
**Personalize the EQ profile settings
**Apply ROG preset audio profiles
**Monitor battery status of headsets

Support for new products:
[Keyboards] ROG Falchion
[Mice] ROG Keris
[Headsets] TUF H3 WIRELESS, ROG Cetra RGB, ROG Clavis
[Motherboards] Z590 series,*B560 series,*ROG Fan Controller for Z590 series
[Graphics cards] 3090 series, 3080 series, 3070 series, 3060 series
[Displays] ROG STRIX XG27AQ,*ROG SWIFT PG259QN,*ROG SWIFT PG259QNR,*ROG SWIFT PG32UQX,*ROG SWIFT PG279QM

Bug fixes:
Fixed App crash*issue*
Fixed device page "Page error" issue*
Fixed device bugs
Optimized device page loading performance
Optimized graphic asset & usage*
Enhanced the AURA Sync effect - Strobing*
Enhanced GUI*layout and UI interactive behavior
Updated device HAL & kits

---------------------------------------------------------------------------------------------------------------------------
To update to the latest version of Armoury Crate, reboot and the update will run in the background automatically (do not open Armoury Crate for 10-15 minutes, and plug in the power for notebooks).

Before reporting issues, please make sure you have the latest software and firmware.
Be clear about the key issue. Mark/edit posts which are no longer relevant, tracking multiple posts in several pages not only takes time but the issue becomes unclear.

Include the following info:
1. PC / Laptop
2. Aura Sync products
3. 3rd-party peripheral, audio, or lighting software
4. Wired / wireless connection
5. Reinstalled Windows?
6. Windows version & build
7. Previous version of firmware or software that worked as expected
8. Clear description of your issue
9. Any screenshots of the issue
10. Use our new log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.

Log Collection Tool - Instructions
First, check the Record log box
Agree to the disclaimer
Replicate the issue you are having
Click on the Generate log data button
Save the log file to a location of your choice.
Stop the recording

Even though the log file is encrypted, share the log file with me by PM (provide link to file in cloud).

MB: ASUS Crosshair VIII Formula (3204 BIOS)
CPU: Ryzen 9 5950x
GPU: ASUS Rog Strix 3090 OC
RAM : G.Skill Tridente Z Neo 3600 4x8 3600 Docp
Asus Ryujin 360
Rog Strix Flare
Rog Pugio
Windows 10 20h2 64 bit Pro (fresh install)

[Software request for developers] : In the next version of Armoury Crate it's possible by default to have Aura Sync feature disabled and let to the user to decide which Asus Rog's components to sync?

Because during the installation of the software and after on somes Asus Rog components the default colors changes to another.

This happens when on the Pc there are more than one Asus Rog component

In my case, if I want default colors for each component, I can't because Armoury Crate change them.

On this foto the software is not installed, if I install it the colors change without my own customization

[TSportM]

when you guys follow my advice people tend to be happy.

just compile a new version and bring a installation based uninstaller to the table on the new installer a reboot and installation starts again upon reboot with new version and all the settings.

one of you major problems is that this is buggy and full of errors like hell and this way it would improve 40% and resolve a lot of issues. it would still be a semi broken app but it would be better then it is right now.

you guys are ASUS for god sake fix this its been broken for alot of time, or at least release the code and let us fix it .

[n0pain0gain]

I have the same problem as of version 3.2.4.0! No body answer me in the previous thread and it seems in current versions the bug is still present, so the bug isn't fixed obviously and you dissapoint me.

Here is the link to post that I have desicrbed the problem very well with pictures (no need to write same think twice): https://rog.asus.com/forum/showthread.php?121465-Armoury-crate-v3-2-4-0-report-here-if-any-issues/pa...

I will only add the new service versions:

Item                       Version     
----                       -------     
Armoury Crate UWP App      3.3.7.0     
ROG Live Service           1.1.16.0    
AURA Service (Lighting Service)  3.04.32     
Armoury Crate lite service  3.3.7       
ASUS AIOFan HAL            1.1.16      
ASUS AURA Extension Card HAL  1.0.24      
ASUS AURA Motherboard HAL  1.1.4.0     
ASUS Keyboard HAL          1.01.44     
ASUS Mouse HAL             1.1.0.34    
AacAudioHal                1.3.22.0    
AacVGA                     0.0.3.1     
KingstonDram               1.0.28      
AURA DRAM Component        1.1.06      
ENE RGB HAL                1.1.28.0    
PHISON HAL                 1.0.6.0     
Patriot Viper DRAM RGB     1.0.9.1     
Patriot Viper M2 SSD RGB   1.0.6.3     
Universal Holtek RGB DRAM  1.0.0.1     
WD_BLACK AN1500            1.0.12.0    

Also I should mention that I have used the uninstaller (to uninstall the previous version) and after that i installed new version. The problem was fixed for a while but few days ago it just happen again, and I'm tired of uninstall/install everytime when the problem appears.

[MasterC]

Please bear with us as we investigate your issues and requests, your feedback is heard. As you all know, there are many moving parts to gaming PCs and thus the level of customizations, this is what we love about an open platform. Sometimes this level of complexity can cause expected issues or incompatibilities despite our best efforts to test as many configurations as possible before releasing every single update, but most people have been able to tell, that the software is improving and your requests such as the Aura Performance Mode and Music Modes are being implemented. The issues mentioned here are usually less common especially since most of you are considered power users with unique systems and very specific demands, but we are still working hard to resolve them nevertheless.

Please private message me the link to your log, do not post them in the thread. I have downloaded the links I saw in the thread, then deleted them to protect your privacy.

[marko22]

And that was the answer I wanted. People want to know that something is being done, not just silence. Thank you.
I have had peace with the application since 7 February.

[Hopper64]

Well, this is weird. With 3.3.7.0 I clicked on my R6EE board and the OLED settings were not available. ?? Worked OK a few hours before with no problems at all. Only the shutdown effect, addressable headers, and RGB headers were available to change. I simply rebooted and the OLED settings were again available. ?? Hardware in my sig. Quite peculiar.