Armoury crate v3.3.7.0 [report here if any issues]

[MasterC]

Suggest to uninstall Aura Sync software if already installed.

Release Notes:
Core services updates:
Armoury Crate Service v3.3.7
Armoury Crate Lite Service v3.3.7
ROG Live Service v1.1.16.0
Lighting Service v3.04.32
ASUS Framework v2.0.2.2
AURA Lighting Effect add-on v0.0.14
(Please ensure these updates are installed before reporting issues)

New features:
-New AURA Performance Mode - For those with a masssive collection of ROG gear, this mode will make the lighting effect smoother.
-Motherboard:
*Addressable strip & devices (ARGB Gen2)
*Added AI MIC two-way noise canceling
*Added Hydrannode feature
-Laptop:
*Support single-color device lighting control
*Support Whisper mode for eGPU
*Win key lock & Armoury Crate key update
*Support for Multiwheel
-Peripherals:
*Support for "Configurable device settings when in AURA Sync mode" (selected models)
*Added "Power Consumption Notice"
*Added "Power management" feature for wireless devices
*[Mobile - Android] Added headset mobile remote configuration
**Realistic virtual surround sound effects
**Personalize the EQ profile settings
**Apply ROG preset audio profiles
**Monitor battery status of headsets

Support for new products:
[Keyboards] ROG Falchion
[Mice] ROG Keris
[Headsets] TUF H3 WIRELESS, ROG Cetra RGB, ROG Clavis
[Motherboards] Z590 series,*B560 series,*ROG Fan Controller for Z590 series
[Graphics cards] 3090 series, 3080 series, 3070 series, 3060 series
[Displays] ROG STRIX XG27AQ,*ROG SWIFT PG259QN,*ROG SWIFT PG259QNR,*ROG SWIFT PG32UQX,*ROG SWIFT PG279QM

Bug fixes:
Fixed App crash*issue*
Fixed device page "Page error" issue*
Fixed device bugs
Optimized device page loading performance
Optimized graphic asset & usage*
Enhanced the AURA Sync effect - Strobing*
Enhanced GUI*layout and UI interactive behavior
Updated device HAL & kits

---------------------------------------------------------------------------------------------------------------------------
To update to the latest version of Armoury Crate, reboot and the update will run in the background automatically (do not open Armoury Crate for 10-15 minutes, and plug in the power for notebooks).

Before reporting issues, please make sure you have the latest software and firmware.
Be clear about the key issue. Mark/edit posts which are no longer relevant, tracking multiple posts in several pages not only takes time but the issue becomes unclear.

Include the following info:
1. PC / Laptop
2. Aura Sync products
3. 3rd-party peripheral, audio, or lighting software
4. Wired / wireless connection
5. Reinstalled Windows?
6. Windows version & build
7. Previous version of firmware or software that worked as expected
8. Clear description of your issue
9. Any screenshots of the issue
10. Use our new log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.

Log Collection Tool - Instructions
First, check the Record log box
Agree to the disclaimer
Replicate the issue you are having
Click on the Generate log data button
Save the log file to a location of your choice.
Stop the recording

Even though the log file is encrypted, share the log file with me by PM (provide link to file in cloud).

[Paul-R]

Hi.

I have ROG STRIX B460-H, and the armoury crate only shows gen 1 header and i have been told that even though the Gen 2 header is available it does not detect the attached RGB strips, any else has this issue?

I have made a complaint and they came back and said if you connect RGB fans it wont detect but i have only ws2812b strips connected.

I think the armoury crate is missing some updates.

Thank you

[EightDeer]

1. PC

2. Aura Sync products:
- ROG Strix Z370-E motherboard
- ROG Strix Geforce RTX 3090 graphics card
- ROG Swift PG27UQ monitor
- ROG Strix Flare keyboard
- ROG Pugio I mouse
- ROG Addressable LED Strip (60cm / 30 LEDs)

3. I'm not sure if the drivers for my Sound Blaster Z qualify as third-party audio software, but they are the only thing on my machine which might count as third-party peripheral, audio, or lighting software.

4. Wired connection

5. Yes, I reinstalled Windows and it did not fix this issue.

6. Windows 10 version 20H2, build 19042.804

7. Version 1.07.79 of the old Aura Sync software did not have this problem.

8. The RGB lighting on my ROG Pugio I mouse keeps freezing up. At some point after a reboot, the RGB lighting will stop changing and remain fixed at whatever colour it was at the moment it froze. This happens no matter what setting I use in Armoury Crate (Color Cycle, Rainbow, etc). The timing of the freezing is very inconsistent; sometimes it happens in under 10 minutes, other times I can get over 12 hours before it freezes up. I should also mention that rebooting does fix it, temporarily.

9. Here's a 10 second video of the problem: https://imgur.com/0TDi0P8

10. Log file sent.

[dcbryantmjkda]

Got a new symptom to report. A few days after this new row showed up in my AC software ENE_QSI_Loki_HAL 1.0.3.0, I noticed by sheer accident that if the Asus System Controller driver isn't fully/correctly loading up with the system start up that the AC software doesn't properly show the CPU Fan RPM speed. However, if it is, *assuming I wait a few minutes for my computer to load background processes* the AC software Does display the CPU Fan Speed. On top of that it seems that the the ability for the machine to keep itself cooled more accurately seems to be better as well.

Here's how I noticed this. One morning when starting up my machine I noticed that the charging capacity on my machine wasn't limited to where it ought to be. The MyASUS app struggled greatly to launch **AND** the CPU Fan speed wasn't showing up -- showed 0 RPM.

I restarted the machine, waited a few minutes and then tried again and now it's showing up! While it's to soon to say for certain that This Is the Solution to my odd issue -- I could see it making sense.

However there is one behavior that I cannot figure out. What installs the fifth row in the app? the ENE_QSI_Loki_HAL 1.0.3.0 row? When that shows up the product seems to work like it ought to -- assuming that the Asus System Controller driver launches appropriate.

Another behavior to report,. In the Device Manager next for Armoury Crate Control Interface And Asus System Controller Interface it states "no drivers installed." However in the My Asus App , normally if there is a driver not installed the App notifies me -- has a numeric digit next to "drivers and tools" (i.e "Drivers and Tools (1)" ).

Also, I've noticed in the past that if I didn't have the driver for either installed, unwanted behavior occurred. From the charging factor not staying at the capacity I had chosen, or the AC software Fan RPM speed not showing up correctly respectively for each driver.

Can anyone else replicate better App behavior given what I just pointed out?

One last thing to ask -- what is Supposed to "install" that last row, ENE_QSI_Loki_HAL 1.0.3.0 ? It doesn't seem that the app installer does it, if it's supposed to?

Finally, before system specs, on this build I used a bootable USB drive created from the Microsoft Media Creation tool. I've noticed previously that if I don't do that, for some reason up First Boot the machine Somehow has the Asus System Controller driver installed -- even if I didn't intentionally put it on there, as well as some strange traces of the Amoury Create Software found in task manager. Finally, I didn't use the drivers specifically provided by Asus, but rather though Windows Update.

System Specs;

Windows 10 version 20H2

Drivers and software versions;

AMDRyzenMaster Drive 1.6.0.0
BIOS 315
Armoury Crate Control Interface 1.0.0.13
Asus System Controller Interface v2 2.2.37.0

AC software about info;

Item Version
---- -------
Armoury Crate UWP App 3.3.7.0
ROG Live Service 1.1.16.0
AURA Service (Lighting Service) 3.04.32
Armoury Crate service 3.3.7
ENE_QSI_Loki_HAL 1.0.3.0

[Zekozimo]

Problem found on aura effect rainbow 4 zone for G512LI (i5), rainbow effect looks the same as the color cycle effect, I hope it can be fixed

I use armoury crate ver. 3.3.7.0

Thank you 🙂

[white_ass]

hello, I'm having problems with the RGB synchronization of my XPG Adata memories.
The memory models are: XPG SPECTRIX -> AX4U320038G16-DT60

After some updates, RGB is not synchronizing with my Rog Strix B550-F motherboard. After a few minutes, the LED on one of the memories stops working, so I need to restart the synchronization in the Armory Crate application to synchronize to Rainbow again and even then, after some time, it happens again.

I have already reinstalled the application and also updated the BIOS after this started to occur and it has not been resolved. What should I do?

CONFIG:

- AMD 5600X
- XPG SPECTRIX 2x8GB
- Rog Strix B550-F
- RTX 3070 GamingPRO Palit PCYES
- 750W Gigabyte 80plus Gold

[awdsmirk]

1. PC
2. Aura Sync products: Aura Creator installed | TUF Gaming X570-Plus (WIFI) | Addressable LED Strip
3. Aura Creator installed | TUF Gaming X570-Plus (WIFI) | Addressable LED Strip

Item Version
---- -------
Armoury Crate UWP App 3.3.7.0
ROG Live Service 1.1.16.0
AURA Service (Lighting Service) 3.04.22
Armoury Crate lite service 3.3.7
ASUS AIOFan HAL 1.1.16
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.69.0
ASUS AURA Odd Component 1.0.8
ASUS Keyboard HAL 1.0.50
ASUS MB Peripheral Products 1.0.32
ASUS Mouse HAL 1.0.53
ASUS MousePad HAL 1.0.1.2
AacAudioHal 1.02.12
AacDispaly 1.1.25
AacVGA 0.0.3.1
CosairDram 1.0.13
KingstonDram 1.0.28
AURA DRAM Component 1.1.06
ENE RGB HAL 1.1.28.0
ENE_DRAM_RGB_AURA42 1.00.02
ENE_EHD_ASM_HAL 1.00.05
ENE_EHD_M2_HAL 1.00.02
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0

4. Wired connection
5. Reinstalled Windows? NO
6. Windows version & build : Microsoft Windows [Version 10.0.19042.844]
Edition Windows 10 Home
Version 20H2
Installed on 10/9/2020
OS build 19042.844
Experience Windows Feature Experience Pack 120.2212.551.0

7. Previous version of firmware or software that worked as expected: UNKNOWN
8. Clear description of your issue:
The product had been working fine for quite sometime. There have been no changes to the PC; e.g. no recent hardware upgrades or add ons. It just stopped working after some Armoury Crate update I suppose. I am unable to update the HAL and my RGB devices are no longer recognized in Armoury Crate, though interestingly they are successfully recognized in Aura Creator see screenshot.

Steps To Reproduce error:
a) Launch Armoury Create app
b) Click Update Center tab (Update is available notification)
c) Note TUF Gaming X570-Plus HAL has update available
d) Click Update button
RESULT: Error message:
Sorry, we cannot finish the file installation. Please restart the system and retry. (Error code: 12)


9. Any screenshots of the issue : YES SEE ATTACHED
ErrorMessage.png is a screenshot of the issue when it happens
noDevicesAvailable.png shows that none of my products are recognized by ArmouryCrate
AuraCreator.ong shows that my products are recognized by Aura Creator software

10. Use our new log collection function: Settings=>About=>App diagnostics
Will PM log

[Icowboyup]

Lotta updates loaded and afterwards Armoury could only see the RAM, Aura, nothing. Tried uninstall/reinstall and now neither can see anything. Armory shows error code 12 when I try to update the HAL, AC shows error code 13.

Tried uninstall/reinstall both products and each solo. Cleared the folders and registry between install. Nothing works. Only thing I haven't tried is a complete OS wipe.

ANY help would be appreciated!

Prime X299-Deluxe II
Item Version
---- -------
Armoury Crate UWP App 3.3.7.0
ROG Live Service 1.1.16.0
AURA Service (Lighting Service) 3.04.22
Armoury Crate lite service 3.3.7
ASUS AIOFan HAL 1.1.16
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.69.0
ASUS AURA Odd Component 1.0.8
ASUS Keyboard HAL 1.0.50
ASUS MB Peripheral Products 1.0.32
ASUS Mouse HAL 1.0.53
ASUS MousePad HAL 1.0.1.2
AacAudioHal 1.02.12
AacDispaly 1.1.25
AacVGA 0.0.3.1
CosairDram 1.0.13
KingstonDram 1.0.28
AURA DRAM Component 1.1.06
ENE RGB HAL 1.1.28.0
ENE_DRAM_RGB_AURA42 1.00.02
ENE_EHD_ASM_HAL 1.00.05
ENE_EHD_M2_HAL 1.00.02
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0

[Englishman_Xper]

Still the same problem, can I ask what are you doing?

I just updated again my GLADIUS II ORIGIN mouse (and all the devices) hoping for a fix and I can't access it's settings, can't control lighting, dpi, nothing. It will say disconnected for about 30minutes. (SEE IMAGE)




It's been almost two months with no change, do I need to wait every time I start the computer for 30min to start gaming or working? A fully branded RoG top to bottom?

Do you want to drive away your fan base?

Can you give me the chance to use old software that work normally?

Until I have this solved I will delay my 3 next RoG purchases that I was really excited to get my hands on... 😞


Sincerely
Carlos Santos

[Icowboyup]

Icowboyup wrote:
Lotta updates loaded and afterwards Armoury could only see the RAM, Aura, nothing. Tried uninstall/reinstall and now neither can see anything. Armory shows error code 12 when I try to update the HAL, AC shows error code 13.

Tried uninstall/reinstall both products and each solo. Cleared the folders and registry between install. Nothing works. Only thing I haven't tried is a complete OS wipe.

ANY help would be appreciated!

Prime X299-Deluxe II
Item Version
---- -------
Armoury Crate UWP App 3.3.7.0
ROG Live Service 1.1.16.0
AURA Service (Lighting Service) 3.04.22
Armoury Crate lite service 3.3.7
ASUS AIOFan HAL 1.1.16
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.69.0
ASUS AURA Odd Component 1.0.8
ASUS Keyboard HAL 1.0.50
ASUS MB Peripheral Products 1.0.32
ASUS Mouse HAL 1.0.53
ASUS MousePad HAL 1.0.1.2
AacAudioHal 1.02.12
AacDispaly 1.1.25
AacVGA 0.0.3.1
CosairDram 1.0.13
KingstonDram 1.0.28
AURA DRAM Component 1.1.06
ENE RGB HAL 1.1.28.0
ENE_DRAM_RGB_AURA42 1.00.02
ENE_EHD_ASM_HAL 1.00.05
ENE_EHD_M2_HAL 1.00.02
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0

Not sure if this will work for anyone else but here are the steps I took (they probably are not all needed):
I uninstalled everything from ASUS
I ran the uninstall tool
I started deleting everything left in the C:\Program Files (x86)\ASUS folder
As I found files that were in use and couldn't be deleted I figured out what services that needed to be terminated and killed those services. Then I finished deleting everything.
I deleted everything in C:\Users\icowb\AppData\Local\ASUS
I ran CCleaner and removed everything Asus
I ran it again, it found more
I rebooted and ran it again, it found more
I ran it again and it was clean
For good measure (might not have been needed) I rebooted again
I reinstalled Armoury and it worked
I reinstalled everything else from Asus I wanted
Huge pain, poorly maintained software. Very sad that Asus makes great hardware and chooses not to support it to the level it deserves to be supported.

[AsusMoÃ_LSac]

depuis quelques jours je ne suis plus capable d accéder aux paramètres de ma souris pour les réglage performance ,Led, calibration etc...... mais elle est capable de se synchronisé avec aura sync pour les LED avec le reste de mon portable meme dans profile je ne la vois plus pour l inclure ou non sinon elle fonctionne mais ne plus avoir accès a ses paramètre est vraiment moche haha loll c'est arrive a la suite d'une charge avec le câble fourni d origine mon ordinateur portable ROG Strix G512LI_G512LI Intel(R) Core(TM) i5-10300H CPU @ 2.50GHz windows 10 pro et toute mes mise a jours sont faite j ai l'ordi ainsi que la souris depuis 1 mois flambant neuf merci d avance si vs êtes en mesure de m'aider avec mon petit problème merci beaucoup 😄ðŸ˜Å*