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Armoury crate v3.3.7.0 [report here if any issues]

MasterC
Community Admin
Community Admin
Suggest to uninstall Aura Sync software if already installed.

Release Notes:
Core services updates:
Armoury Crate Service v3.3.7
Armoury Crate Lite Service v3.3.7
ROG Live Service v1.1.16.0
Lighting Service v3.04.32
ASUS Framework v2.0.2.2
AURA Lighting Effect add-on v0.0.14
(Please ensure these updates are installed before reporting issues)

New features:
-New AURA Performance Mode - For those with a masssive collection of ROG gear, this mode will make the lighting effect smoother.
-Motherboard:
*Addressable strip & devices (ARGB Gen2)
*Added AI MIC two-way noise canceling
*Added Hydrannode feature
-Laptop:
*Support single-color device lighting control
*Support Whisper mode for eGPU
*Win key lock & Armoury Crate key update
*Support for Multiwheel
-Peripherals:
*Support for "Configurable device settings when in AURA Sync mode" (selected models)
*Added "Power Consumption Notice"
*Added "Power management" feature for wireless devices
*[Mobile - Android] Added headset mobile remote configuration
**Realistic virtual surround sound effects
**Personalize the EQ profile settings
**Apply ROG preset audio profiles
**Monitor battery status of headsets

Support for new products:
[Keyboards] ROG Falchion
[Mice] ROG Keris
[Headsets] TUF H3 WIRELESS, ROG Cetra RGB, ROG Clavis
[Motherboards] Z590 series,*B560 series,*ROG Fan Controller for Z590 series
[Graphics cards] 3090 series, 3080 series, 3070 series, 3060 series
[Displays] ROG STRIX XG27AQ,*ROG SWIFT PG259QN,*ROG SWIFT PG259QNR,*ROG SWIFT PG32UQX,*ROG SWIFT PG279QM

Bug fixes:
Fixed App crash*issue*
Fixed device page "Page error" issue*
Fixed device bugs
Optimized device page loading performance
Optimized graphic asset & usage*
Enhanced the AURA Sync effect - Strobing*
Enhanced GUI*layout and UI interactive behavior
Updated device HAL & kits

---------------------------------------------------------------------------------------------------------------------------
To update to the latest version of Armoury Crate, reboot and the update will run in the background automatically (do not open Armoury Crate for 10-15 minutes, and plug in the power for notebooks).

Before reporting issues, please make sure you have the latest software and firmware.
Be clear about the key issue. Mark/edit posts which are no longer relevant, tracking multiple posts in several pages not only takes time but the issue becomes unclear.

Include the following info:
1. PC / Laptop
2. Aura Sync products
3. 3rd-party peripheral, audio, or lighting software
4. Wired / wireless connection
5. Reinstalled Windows?
6. Windows version & build
7. Previous version of firmware or software that worked as expected
8. Clear description of your issue
9. Any screenshots of the issue
10. Use our new log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.

Log Collection Tool - Instructions
First, check the Record log box
Agree to the disclaimer
Replicate the issue you are having
Click on the Generate log data button
Save the log file to a location of your choice.
Stop the recording

Even though the log file is encrypted, share the log file with me by PM (provide link to file in cloud).
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin
100,028 Views
228 REPLIES 228

maybe_davey111
Level 7
Armoury Crate 3.3.7.0 or component of is causing unexpected crash when system is not in use.

Removal of Armoury Crate and disabling of the remaining services seems to rectify issue.

No changes made or extra apps installed.
Resent issue, within last 3 weeks.

Unable to install lower version of AC to test which version is good.

Note: AC 3.3.7.0 does not have High Performance pre-set option.

Item Version
---- -------
Armoury Crate UWP App 3.3.7.0
ROG Live Service 1.1.16.0
AURA Service (Lighting Service) 3.04.32
Armoury Crate service 3.3.7
ASUS Aac_NBDT HAL 2.4.4.0

maybe_davey111 wrote:
Armoury Crate 3.3.7.0 or component of is causing unexpected crash when system is not in use.

Removal of Armoury Crate and disabling of the remaining services seems to rectify issue.

No changes made or extra apps installed.
Resent issue, within last 3 weeks.

Unable to install lower version of AC to test which version is good.

Note: AC 3.3.7.0 does not have High Performance pre-set option.



Could you perhaps send it to him privately?
I don't think you are supposed to paste stuff that arent stated in their 1-10 point template...
Thanks

maybe_davey111 wrote:
Armoury Crate 3.3.7.0 or component of is causing unexpected crash when system is not in use.

Removal of Armoury Crate and disabling of the remaining services seems to rectify issue.

No changes made or extra apps installed.
Resent issue, within last 3 weeks.

Unable to install lower version of AC to test which version is good.

Note: AC 3.3.7.0 does not have High Performance pre-set option.

Item Version
---- -------
Armoury Crate UWP App 3.3.7.0
ROG Live Service 1.1.16.0
AURA Service (Lighting Service) 3.04.32
Armoury Crate service 3.3.7
ASUS Aac_NBDT HAL 2.4.4.0

--------------------------------------------------------------

OS Name Microsoft Windows 10 Pro
Version 10.0.19042 Build 19042
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name XXXXXXXXXX
System Manufacturer ASUSTeK COMPUTER INC.
System Model ROG Strix G732LXS_G732LXS
System Type x64-based PC
System SKU
Processor Intel(R) Core(TM) i7-10875H CPU @ 2.30GHz, 2304 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. G732LXS.310, 14/07/2020
SMBIOS Version 3.2
Embedded Controller Version 3.11
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product G732LXS
BaseBoard Version 1.0
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Bound
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.19041.488"
Username
Time Zone GMT Standard Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.8 GB
Available Physical Memory 22.9 GB
Total Virtual Memory 44.3 GB
Available Virtual Memory 33.4 GB
Page File Space 12.5 GB
Page File C:\pagefile.sys
Kernel DMA Protection On
Virtualisation-based security Running
Virtualisation-based security required security properties
Virtualisation-based security available security properties Base Virtualisation Support, Secure Boot, DMA Protection, Secure Memory Overwrite, UEFI Code Readonly, Mode Based Execution Control, APIC Virtualisation
Virtualisation-based security services configured
Virtualisation-based security services running
Device Encryption Support Meets pre-requisites
A hypervisor has been detected. Features required for Hyper-V will not be displayed.

---------------------------------------------------------

AppCrash Report

Version=1
EventType=BEX64
EventTime=132557979551968491
ReportType=2
Consent=1
UploadTime=132557979553538795
ReportStatus=268435456
ReportIdentifier=3f7c1664-dd27-4447-842c-11e091d0d4ab
IntegratorReportIdentifier=3987e4cf-8876-432f-924e-5eaf092361d9
Wow64Host=34404
NsAppName=AsusSystemAnalysis.exe
OriginalFilename=AsusSystemAnalysis.exe
AppSessionGuid=00000140-0000-0098-231f-bd6bc7f0d601
TargetAppId=W:0006476bd3f61dfa05651b06c761b485936400000904!00007f986426da170d1990bf86a4ff94f7bbfd46c50d!AsusSystemAnalysis.exe
TargetAppVer=2020//12//28:06:35:09!216734!AsusSystemAnalysis.exe
BootId=4294967295
ServiceSplit=1435172865
TargetAsId=1002
IsFatal=1
EtwNonCollectReason=4
Response.BucketId=ffdc290fb4aa0af0200e420632bd71f6
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Sig[1].Name=Application Version
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Sig[2].Name=Application Timestamp
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Sig[4].Name=Fault Module Version
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Sig[5].Name=Fault Module Timestamp
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Sig[6].Value=000000000007287e
Sig[7].Name=Exception Code
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DynamicSig[1].Name=OS Version
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DynamicSig[2].Name=Locale ID
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UI[2]=C:\WINDOWS\System32\DriverStore\FileRepository\asussci2.inf_amd64_51f81f063870aea7\ASUSSystemAnalysis\AsusSystemAnalysis.exe
UI[5]=Close
UI[8]=ASUS System Analysis stopped working and was closed
UI[9]=A problem caused the application to stop working correctly. Windows will notify you if a solution is available.
UI[10]=&Close
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LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
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LoadedModule[25]=C:\WINDOWS\SYSTEM32\winsqlite3.dll
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LoadedModule[27]=C:\WINDOWS\System32\SHELL32.dll
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MetadataHash=-341530460



[Software request for developers] : In the next version of Armoury Crate it's possible by default to have Aura Sync feature disabled and let to the user to decide which Asus Rog's components to sync?

Because during the installation of the software and after on somes Asus Rog components the default colors changes to another.

This happens when on the Pc there are more than one Asus Rog component

In my case, if I want default colors for each component, I can't because Armoury Crate change them.



On this foto the software is not installed, if I install it the colors change without my own customization8783887838

AndrasROG
Level 10
1. PC / Laptop: PC -- ROG Rampage 6 Encore
2. Aura Sync products: motherboard, monitor (PG27V), fans, pump, gpu, cpu cooler.
3. 3rd-party peripheral, audio, or lighting software: ONLY ASUS SOFTWARE INSTALLED
4. Wired / wireless connection: Wired
5. Reinstalled Windows?: YES
6. Windows version & build: Windows 10 20H2 & 19042.746
7. Previous version of firmware or software that worked as expected: NONE
8. Clear description of your issue: All RGB modes (except dark mode and static) cause handle leaks for the process: lightningservice.exe
9. HANDLES: 42,802 (AND CLIMBING AT AROUND 100 PER SECOND)

Include the following info:
1. Laptop G531GT
2. Aura Sync products: NO
3. 3rd-party peripheral, audio, or lighting software: N/A
4. Wired / wireless connection: Wired
5. Reinstalled Windows?: NO
6. Windows version & build: Windows 10 20H2 & 19042.746
7. Previous version of firmware or software that worked as expected: Armoury Crate 2.2.4
8. Clear description of your issue: Fan Noise isn't displayed

87635
-------
Armoury Crate UWP App 3.3.7.0
ROG Live Service 1.1.16.0
AURA Service (Lighting Service) 3.04.32
Armoury Crate service 3.3.7
ASUS Aac_NBDT HAL 2.4.4.0
ASUS Keyboard HAL 1.01.17
ASUS MB Peripheral Products 1.0.33
ASUS Mouse HAL 1.1.0.8
AacAudioHal 1.3.7.0
AacDispaly 1.1.26

1. PC / Laptop: PC -- ROG Rampage 6 Encore
2. Aura Sync products: motherboard, monitor (PG27V), fans, pump, gpu, cpu cooler.
3. 3rd-party peripheral, audio, or lighting software: ONLY ASUS SOFTWARE INSTALLED
4. Wired / wireless connection: Wired
5. Reinstalled Windows?: YES
6. Windows version & build: Windows 10 20H2 & 19042.746
7. Previous version of firmware or software that worked as expected: 3.2.4.0
8. Clear description of your issue: It appears that changing the LED numbers for my addressable headers is not reflected by the visual difference in more (or fewer) LEDs showing colors individually
9. No Image cause I can not access the motherboard page... sorry 😛

AndrasROG wrote:
1. PC / Laptop: PC -- ROG Rampage 6 Encore
2. Aura Sync products: motherboard, monitor (PG27V), fans, pump, gpu, cpu cooler.
3. 3rd-party peripheral, audio, or lighting software: ONLY ASUS SOFTWARE INSTALLED
4. Wired / wireless connection: Wired
5. Reinstalled Windows?: YES
6. Windows version & build: Windows 10 20H2 & 19042.746
7. Previous version of firmware or software that worked as expected: NONE
8. Clear description of your issue: All RGB modes (except dark mode and static) cause handle leaks for the process: lightningservice.exe
9. HANDLES: 42,802 (AND CLIMBING AT AROUND 100 PER SECOND)


UPDATE: It appears that after using the uninstall tool and then the install tool for Armoury Crate that the handles stopped increasing for the lightningservice.exe
instead, it's climbing for another process that I have reason to believe came bundled with Armoury Crate. It's also a process I have never seen before: Aac3572MbHal_x86

HANDLES LEAK (CONSISTENT CLIMB)


87738

AndrasROG wrote:
UPDATE: It appears that after using the uninstall tool and then the install tool for Armoury Crate that the handles stopped increasing for the lightningservice.exe
instead, it's climbing for another process that I have reason to believe came bundled with Armoury Crate. It's also a process I have never seen before: Aac3572MbHal_x86

HANDLES LEAK (CONSISTENT CLIMB)


87738


Same here. Please, fix. I bought your motherboard in November and still can't use rgb because of that annoying bug.

The high number of handles issue has been replicated and a solution will be implemented. Thanks.

AndrasROG wrote:
UPDATE: It appears that after using the uninstall tool and then the install tool for Armoury Crate that the handles stopped increasing for the lightningservice.exe
instead, it's climbing for another process that I have reason to believe came bundled with Armoury Crate. It's also a process I have never seen before: Aac3572MbHal_x86

HANDLES LEAK (CONSISTENT CLIMB)


87738
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin