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Armoury crate v3.3.7.0 [report here if any issues]

MasterC
Community Admin
Community Admin
Suggest to uninstall Aura Sync software if already installed.

Release Notes:
Core services updates:
Armoury Crate Service v3.3.7
Armoury Crate Lite Service v3.3.7
ROG Live Service v1.1.16.0
Lighting Service v3.04.32
ASUS Framework v2.0.2.2
AURA Lighting Effect add-on v0.0.14
(Please ensure these updates are installed before reporting issues)

New features:
-New AURA Performance Mode - For those with a masssive collection of ROG gear, this mode will make the lighting effect smoother.
-Motherboard:
*Addressable strip & devices (ARGB Gen2)
*Added AI MIC two-way noise canceling
*Added Hydrannode feature
-Laptop:
*Support single-color device lighting control
*Support Whisper mode for eGPU
*Win key lock & Armoury Crate key update
*Support for Multiwheel
-Peripherals:
*Support for "Configurable device settings when in AURA Sync mode" (selected models)
*Added "Power Consumption Notice"
*Added "Power management" feature for wireless devices
*[Mobile - Android] Added headset mobile remote configuration
**Realistic virtual surround sound effects
**Personalize the EQ profile settings
**Apply ROG preset audio profiles
**Monitor battery status of headsets

Support for new products:
[Keyboards] ROG Falchion
[Mice] ROG Keris
[Headsets] TUF H3 WIRELESS, ROG Cetra RGB, ROG Clavis
[Motherboards] Z590 series,*B560 series,*ROG Fan Controller for Z590 series
[Graphics cards] 3090 series, 3080 series, 3070 series, 3060 series
[Displays] ROG STRIX XG27AQ,*ROG SWIFT PG259QN,*ROG SWIFT PG259QNR,*ROG SWIFT PG32UQX,*ROG SWIFT PG279QM

Bug fixes:
Fixed App crash*issue*
Fixed device page "Page error" issue*
Fixed device bugs
Optimized device page loading performance
Optimized graphic asset & usage*
Enhanced the AURA Sync effect - Strobing*
Enhanced GUI*layout and UI interactive behavior
Updated device HAL & kits

---------------------------------------------------------------------------------------------------------------------------
To update to the latest version of Armoury Crate, reboot and the update will run in the background automatically (do not open Armoury Crate for 10-15 minutes, and plug in the power for notebooks).

Before reporting issues, please make sure you have the latest software and firmware.
Be clear about the key issue. Mark/edit posts which are no longer relevant, tracking multiple posts in several pages not only takes time but the issue becomes unclear.

Include the following info:
1. PC / Laptop
2. Aura Sync products
3. 3rd-party peripheral, audio, or lighting software
4. Wired / wireless connection
5. Reinstalled Windows?
6. Windows version & build
7. Previous version of firmware or software that worked as expected
8. Clear description of your issue
9. Any screenshots of the issue
10. Use our new log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.

Log Collection Tool - Instructions
First, check the Record log box
Agree to the disclaimer
Replicate the issue you are having
Click on the Generate log data button
Save the log file to a location of your choice.
Stop the recording

Even though the log file is encrypted, share the log file with me by PM (provide link to file in cloud).
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin
468 Views
229 REPLIES 229

PerpetualCycle
Level 13
2 App crashes back to back:

Source
ARMOURY CRATE Service

Summary
Stopped working

Date
‎3/‎22/‎2021 11:59 AM

Status
Report sent

Description
Faulting Application Path: C:\Program Files\ASUS\ARMOURY CRATE Lite Service\ArmouryCrate.Service.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: ArmouryCrate.Service.exe
Application Version: 4.0.2.0
Application Timestamp: 60496415
Fault Module Name: RPCRT4.dll
Fault Module Version: 10.0.19041.746
Fault Module Timestamp: f564aeb4
Exception Code: c0000005
Exception Offset: 000000000002885e
OS Version: 10.0.19043.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 849e
Additional Information 2: 849e2097d5e25416098b9632d5a43732
Additional Information 3: e36f
Additional Information 4: e36ff72f4ba95af2e40bf1b132b2c258

Extra information about the problem
Bucket ID: 6d279f9c8efe592f7b11733ba5cb8a7f (1950466813649980031)


Date
‎3/‎22/‎2021 11:59 AM

Status
Report sent

Description
Faulting Application Path: C:\Program Files\ASUS\ARMOURY CRATE Lite Service\ArmouryCrate.Service.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: ArmouryCrate.Service.exe
Application Version: 4.0.2.0
Application Timestamp: 60496415
Fault Module Name: combase.dll
Fault Module Version: 10.0.19041.899
Fault Module Timestamp: 34378b57
Exception Code: c0000005
Exception Offset: 000000000002ff87
OS Version: 10.0.19043.2.0.0.256.48
Locale ID: 1033
Additional Information 1: a54f
Additional Information 2: a54ff7a03d3092c67bec49302a1b734f
Additional Information 3: c6d3
Additional Information 4: c6d3293b1d861a24c22578393b0666a0

Extra information about the problem
Bucket ID: c682209011e0fc27690e7c259db5e935 (1805517001623726389)



Up to the latest on everything:

Item Version
---- -------
Armoury Crate UWP App 3.3.7.0
ROG Live Service 1.1.16.0
AURA Service (Lighting Service) 3.04.32
Armoury Crate lite service 4.0.9
ASUS AIOFan HAL 1.1.16
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.1.4.0
ASUS Aac_NBDT HAL 2.2.17.0
AacVGA 0.0.3.1
KingstonDram 1.0.28
AURA DRAM Component 1.1.06
ENE RGB HAL 1.1.28.0
PHISON HAL 1.0.6.0
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0

ROG Hero XIII | 10900k @5.2 GHz | g.skill 2x32GB 4200 CL18 | ROG Strix 2070S | EK Nucleus 360 Dark | 6TB SSD/nvme, 16TB external HDD | 2x 1440p | Vanatoo speakers with Klipsch sub | Fractal Meshify 2 case

Sertan
Level 7
Hello, I am a rog spatha user and I have a problem with the version of armory crate v3.3.7.0. When I turn on the computer, it shows that the connection between the armory crate program and asus rog spatha and rog strix scope has been lost. I will not be able to do it if I want to make a very urgent adjustment relevant. And rog spatha it misrepresents the remaining battery percentage. I installed the Armory 2 program. To see the battery percentage, it shows that it has 40% charge, the dock light is green, but when I look at the armory crate program, the battery shows 25%.

1) Windows version and build: Windows 10 20H2 and 19042.746
Experience Windows Feature Experience Pack 120.2212.551.0

2) 3rd-party peripheral, audio, or lighting software: ONLY ASUS SOFTWARE INSTALLED

3) Reinstalled Windows ?: NO

4) Desktop computer motherboard model: Asus M5A99FX PRO R2.0

5) Wired / wireless connection: Wireless

88123

1. PC / Laptop: Laptop
2. Aura Sync products: G713QR
3. 3rd-party peripheral, audio, or lighting software: Razer Synapse
4. Wired / wireless connection: Wireless
5. Reinstalled Windows? NO
6. Windows version & build: Windows 10 20H2
7. Previous version of firmware or software that worked as expected: None
8. Clear description of your issue: GameVisual option is missing from profile application configuration. The tab is present and working, but cannot change the GameVisual with a different profile.
9. Any screenshots of the issue
88126
10. Use our new log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.


Item Version
---- -------
Armoury Crate UWP App 3.3.7.0
ROG Live Service 1.1.16.0
AURA Service (Lighting Service) 3.04.32
Armoury Crate service 3.3.7
ASUS Aac_NBDT HAL 2.4.4.0

I can't update to ASUS Framework Service 2.0.2.3. It shows the update again and again even after updating.

Recently, I've been getting a lot of asus_framework.exe and ArmouryServerSocket.exe crashes in my event logs.

Can someone help me with this?

kompura
Level 7
Lights are still pulsing using Smart effect. There is no way to make lights stable (speed slider).

1. PC / Laptop: Laptop
2. Aura Sync Products: G713GV
3. 3rd party lighting, audio or peripheral software: ROG GLADIUS II
4. Wired / wireless connection: Wireless
5. Windows reinstalled? DO NOT
6. Windows version and build: Microsoft Windows 10 Home. Version 10.0.19042 Build 19042
7. Previous version of firmware or software that worked as expected. Version prior to 3.3.7
8. Clear description of your problem: it turns out that when I first turn on the laptop I did an animation and the keyboard would light up completely red after I would go to the setting I had chosen for lighting. It turns out that now it does not light up and only after logging in with my user and waiting a few minutes it lights up and with errors (for example: I have the rainbow lighting applied that changes from left to right and when the error gives me the keyboard is totally poorly lit (that is, keys with colors that have nothing to do with the subject, keys that are off, do not move and some with colors with high brightness and others with very low brightness). What bothers me is that the lighting is not active before logging in because I can't see the lyrics. A and another thing, it gives me a service error every now and then I uninstalled it and reinstalled it and it continues the same
9. Any number screenshot
8814488145
10. Use our new log collection feature: Settings => About => App diagnostics
Please provide a record, it is much easier to provide corrections if we can replicate as accurately as possible.

Item Version
---- -------
Armoury Crate UWP App 3.3.7.0
ROG Live Service 1.1.16.0
AURA Service (Lighting Service) 3.04.32
Armoury Crate service 3.3.7
ASUS Aac_NBDT HAL 2.4.4.0
ASUS Keyboard HAL 1.0.33
ASUS MB Peripheral Products 1.0.29
ASUS Mouse HAL 1.1.0.45
AacAudioHal 1.2.1
AacDispaly 1.1.21

1. Platform: PC
2. Product: Asus Maximus Hero XI
3. 3rd party parts: Creative Labs Z series sound card
4. Network: Wired connection
5. Reinstalled Windows?: Are you kidding?? Not with how much I'd have to reinstall!
6. Windows version: Windows 10 Pro x64 v10.0.19041.867
7. Previous version of firmware or software that worked as expected: None
8. Clear description of your issue: All Aura effects work, except audio, which does not react regardless of which audio device I am using.
9. Any screenshots of the issue: Well, I could send a photo of a dark PC case, but I don't see how that would help.
10. Use our new log collection function: Settings=>About=>App diagnostics



All driver and Windows updates have been applied, but no matter which audio device I choose to play sound through...

Speakers (Soundblaster Z)
SPDIF (Soundblaster Z)
Speakers (Game DAC Game)

...the Aura 'Music' option does absolutely nothing. Every other effect works just fine but if music is selected, every LED on my system goes dark. Now, given that I just spent the last couple of hours re-organising all of the LED strips in my PC, and adding two long ones that surround my 55" TV, I'm a bit disappointed that I can't take full advantage of them. I believe that this problem has existed with many versions of Armory Crate, so it seems to be an ongoing issue.

SWAT_Strachan wrote:
1. Platform: PC
2. Product: Asus Maximus Hero XI
3. 3rd party parts: Creative Labs Z series sound card
4. Network: Wired connection
5. Reinstalled Windows?: Are you kidding?? Not with how much I'd have to reinstall!
6. Windows version: Windows 10 Pro x64 v10.0.19041.867
7. Previous version of firmware or software that worked as expected: None
8. Clear description of your issue: All Aura effects work, except audio, which does not react regardless of which audio device I am using.
9. Any screenshots of the issue: Well, I could send a photo of a dark PC case, but I don't see how that would help.
10. Use our new log collection function: Settings=>About=>App diagnostics



All driver and Windows updates have been applied, but no matter which audio device I choose to play sound through...

Speakers (Soundblaster Z)
SPDIF (Soundblaster Z)
Speakers (Game DAC Game)

...the Aura 'Music' option does absolutely nothing. Every other effect works just fine but if music is selected, every LED on my system goes dark. Now, given that I just spent the last couple of hours re-organising all of the LED strips in my PC, and adding two long ones that surround my 55" TV, I'm a bit disappointed that I can't take full advantage of them. I believe that this problem has existed with many versions of Armory Crate, so it seems to be an ongoing issue.



Which version of Armoury Crate are you using?
I had previously reported a bug that Music would do nothing if I chose something different than NVIDIA HDMI audio, Choosing any source of the Soundblaster Z would make any music effect stop working. After update 4.0.8.0, Swaping between HDMI AUDIO and SBZ makes the SBZ works but only a few minutes, after that it stops working until you reopen AC OR Swap to HDMI and then back to SBZ.

EFFECTS NOT WORKING after switching audio source is present since version 3.2.4.0 and light PATTERN got broken on version 3.3.7.0 (that was 2 months ago).
PLEASE RELEASE VERSION 3.3.7.0 as STANDALONE install while you keep working on AC, Really...


OG post:

1. PC
2. Aura Sync products: B550-F ROG STRIX
3. 3rd-party peripheral, audio, or lighting software: NZXT CAM.
4. wireless connection
5. Reinstalled Windows? YES.
6. Windows version & build 20H2 - 19042.631
7. Previous version of firmware or software that worked as "expected": the Previous Armoury Crate version....
8. Clear description of your issue: Music effect does nothing when selecting other than Nvidia HDMI audio to UHDTV. Selecting Sound Blaster Z as windows audio device = not a single led turns on. Going back to HDMI nvidia Audio all working "normal".

Also, now the pattern for lighting effect seems broken. The pattern does a "carrousel" effect (the whole ram sticks oscilate the colors of the pattern, before the Ram sticks lighted up using a "fixed" pattern, it is hard to explain, I'm adding two short videos to add context. Basically I achieved a cool VU Meter effect, now it does the "rainbow" style and it just sucks. Previous version was "fine".1

9. Any screenshots of the issue:
This video shows the desired effect (low part of the memory white/yellowish, middle part orange, and top red based on the frequency of the audio)
https://www.youtube.com/watch?v=rDiYXSsD1as

Armory Crate last update: awful result:
https://www.youtube.com/watch?v=jvcMsdt2Prs

Come on guys, even widely known awful software like CAM is getting updated, fixed and get new features with each update... we expect no less from Asus.
Please fix the pattern or add an option to choose Fixed or "dynamic" mode. OR instead of doing the installation web based just release old version as standalone programs... previous version was far from perfect but at least it kinda worked ok.

PLEASE FIX THE LIGHT PATTERN

subzerosv wrote:
Which version of Armoury Crate are you using?
I had previously reported a bug that Music would do nothing if I chose something different than NVIDIA HDMI audio, Choosing any source of the Soundblaster Z would make any music effect stop working. After update 4.0.8.0, Swaping between HDMI AUDIO and SBZ makes the SBZ works but only a few minutes, after that it stops working until you reopen AC OR Swap to HDMI and then back to SBZ.


Whichever the most recent version is, which if I read it correctly is 4.0.8.0

Following some component updates a few days back, I am now having exactly the same problem that you have described, in that music response now works on my Soundblaster Z card, but only for about 10-15 minutes then the LEDs just turn off again. Switching from music to another effect and then back again restores the audio response, but only for a while. So, for a while at least, the strips around my TV do work and it does look pretty sweet :D.