Armoury crate v3.3.7.0 [report here if any issues]

[MasterC]

Suggest to uninstall Aura Sync software if already installed.

Release Notes:
Core services updates:
Armoury Crate Service v3.3.7
Armoury Crate Lite Service v3.3.7
ROG Live Service v1.1.16.0
Lighting Service v3.04.32
ASUS Framework v2.0.2.2
AURA Lighting Effect add-on v0.0.14
(Please ensure these updates are installed before reporting issues)

New features:
-New AURA Performance Mode - For those with a masssive collection of ROG gear, this mode will make the lighting effect smoother.
-Motherboard:
*Addressable strip & devices (ARGB Gen2)
*Added AI MIC two-way noise canceling
*Added Hydrannode feature
-Laptop:
*Support single-color device lighting control
*Support Whisper mode for eGPU
*Win key lock & Armoury Crate key update
*Support for Multiwheel
-Peripherals:
*Support for "Configurable device settings when in AURA Sync mode" (selected models)
*Added "Power Consumption Notice"
*Added "Power management" feature for wireless devices
*[Mobile - Android] Added headset mobile remote configuration
**Realistic virtual surround sound effects
**Personalize the EQ profile settings
**Apply ROG preset audio profiles
**Monitor battery status of headsets

Support for new products:
[Keyboards] ROG Falchion
[Mice] ROG Keris
[Headsets] TUF H3 WIRELESS, ROG Cetra RGB, ROG Clavis
[Motherboards] Z590 series,*B560 series,*ROG Fan Controller for Z590 series
[Graphics cards] 3090 series, 3080 series, 3070 series, 3060 series
[Displays] ROG STRIX XG27AQ,*ROG SWIFT PG259QN,*ROG SWIFT PG259QNR,*ROG SWIFT PG32UQX,*ROG SWIFT PG279QM

Bug fixes:
Fixed App crash*issue*
Fixed device page "Page error" issue*
Fixed device bugs
Optimized device page loading performance
Optimized graphic asset & usage*
Enhanced the AURA Sync effect - Strobing*
Enhanced GUI*layout and UI interactive behavior
Updated device HAL & kits

---------------------------------------------------------------------------------------------------------------------------
To update to the latest version of Armoury Crate, reboot and the update will run in the background automatically (do not open Armoury Crate for 10-15 minutes, and plug in the power for notebooks).

Before reporting issues, please make sure you have the latest software and firmware.
Be clear about the key issue. Mark/edit posts which are no longer relevant, tracking multiple posts in several pages not only takes time but the issue becomes unclear.

Include the following info:
1. PC / Laptop
2. Aura Sync products
3. 3rd-party peripheral, audio, or lighting software
4. Wired / wireless connection
5. Reinstalled Windows?
6. Windows version & build
7. Previous version of firmware or software that worked as expected
8. Clear description of your issue
9. Any screenshots of the issue
10. Use our new log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.

Log Collection Tool - Instructions
First, check the Record log box
Agree to the disclaimer
Replicate the issue you are having
Click on the Generate log data button
Save the log file to a location of your choice.
Stop the recording

Even though the log file is encrypted, share the log file with me by PM (provide link to file in cloud).

[MasterC]

We have tested the ROG Spotlight in different configurations and did not find any issues. Please avoid connecting to USB hubs, and PM me your log with system specs. Note that it is not supported in Aura Creator. thanks.

TSportM wrote:
WHEN will this be fixed ?

[BigJohnny]

MasterC@ROG wrote:
We have tested the ROG Spotlight in different configurations and did not find any issues. Please avoid connecting to USB hubs, and PM me your log with system specs. Note that it is not supported in Aura Creator. thanks.

So you are saying every aura device should have its own USB port with no hubs? would not be a problem save one thing. From my tower to my work apave is a 15 ft run. The cables on the PAG35 monitor is one thing, its a USB 3.0 printer cable basically and I can make that whatever I want and it is a direct run. The Spatha amd core keyboard is another story. I wont make a 15 ft run and must be connected to a powered 7 port hub. Now that Ive yanked the core and the spatha and replaced them with them with a corsair K100 and dark core SE mouse along with a mm800 polaris pad the RGB workks flawlessly except the PG35VQ as the other caveat to get the motherboard to sync with Ique is having to us aura 1.07..79_V2/ install crate and its a bust. All the corsair products work but the motherboad will not and the montor will only work with crate installed, Ique uninstalled and I ge the MOBO and Monitor only. The core has had a mind of its own since the day I bought it. I run multiple Aqaero devices though an internal powered USB hub because I have no choice. $850 R6EE MOBO has one USB 2.0 header. The only thing I have issue with are the ASUS devices. Get those guys locked in the basement a new cappuccino machine. Id give the benefit of a doubt if every rgb device out there had issues. Even the cheap POS hue works without issues. Just ASUS devices and aura/crate. Good concept, poor execution.

[yeroushalaim]

MasterC@ROG wrote:
We have tested the ROG Spotlight in different configurations and did not find any issues. Please avoid connecting to USB hubs, and PM me your log with system specs. Note that it is not supported in Aura Creator. thanks.

I am using a Zephyrus G14 wiht 3 USB ports, dont tell me I cannot use more than 3 devices connected !!!!!

[KozaTG]

1. PC, using a X470-F ROG STRIX
2. 2x Gskill Tridentz Neo 8GB Sticks, Phanteks P500A DRGB intergrated lighting (3x140mm DRGB fans, 1xdrgb strip)
3. Just NZXT CAM for lighting control of my kraken x63 aio cooler. it runs standalone, not connected on aura setup
4. Wired
5. Yes. Did a fresh install of windows from the start, my issue still occurs
6. Version 20H2, Build 19042.746 (based on "winver" command)
7. Before the armoury crate release, it was working like a charm on AURA Sync Software.
8. My mobo's integrated rgb strip wont sync with the rest of the setup. RAM and Case's lighting are always in sync. But the x470's onboard rgb is always off. armoury crate wont detect it. There have been moments when the onboard rgb is detected, syncs for a bit and then it shuts off again... Yes, aura sync is enabled in bios.. Tried BIOS reset, older BIOS Flash, none worked. Reinstalled the armoury crate, nothing.
9.
10. Sent link in PM

--Service Version--

Item Version
---- -------
Armoury Crate UWP App 3.3.7.0
ROG Live Service 1.1.16.0
AURA Service (Lighting Service) 3.04.32
Armoury Crate lite service 3.3.7
ASUS AIOFan HAL 1.1.16
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.1.4.0
AacVGA 0.0.3.1
KingstonDram 1.0.28
AURA DRAM Component 1.1.06
ENE RGB HAL 1.1.28.0
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0

[Plan3tCrack3r]

SMART lighting feature in Aura Sync > Aura Effects freezes PC, turns display signal off and PC becomes hard locked requiring hard power down by turning off PSU and draining capacitors by holding down power button with PSU disabled; case power and reset buttons don't work after hard freeze within minute of enabling SMART lighting effect, freeze repeats after reboot until Armoury Crate is opened and SMART lighting effect is turned off.

1. X470-F, 2700X PC, Thermaltake 650W Gold PSU, 5700XT Nitro+, 2x8GB Corsair Vengeance RGB RAM
2. X470-F Motherboard, 2x Phanteks 30 LED aRGB strips connected to 5V aRGB header
3. Corsair h115i Pro AIO, Corsair LL120 fans and lighting node pro, Corsair 2x8GB Vengeance RGB Pro RAM, Corsair K70 MK2 SE keyboard, iCUE running WITHOUT plugins active so using Armoury Crate Aura Sync ONLY for X470-F motherboard lighting and connected Phanteks lighting strips. iCUE controls ONLY 4X Corsair devices. Also have SteelSeries software for headset DAC and aRGB mousemat and Cooler Master MAsterPlus software for MM711 and MM720 mice but neither of those programs run on startup and were not running when this problem occurred.
4. 1GB Ethernet
5. W10 Pro Clean Install 1 month ago, always up to date
6. Edition: Windows 10 Pro, Version: 20H2, Installed on: 1/‎4/‎2021, OS build: 19042.789, Experience: Windows Feature Experience Pack 120.2212.551.0
7. 3.3.7.0, I open Armoury Crate daily to turn on static RGB in morning, turn off before shutting down PC. There was HAL update on yesterday 21/2/3, I updated, rebooted and turned on SMART lighting effect, PC display turned off and Reset and Power buttons on PC would not work. had to turn off power supply and drain capacitors by holding down power button to get PC to restart.
8. REPEAT of 7 since HAL update maybe pertinent to both Version and Description. I open Armoury Crate daily to turn on static RGB in morning, turn off before shutting down PC. There was HAL update on yesterday 21/2/3, I updated, rebooted and turned on SMART lighting effect, PC display turned off and Reset and Power buttons on PC would not work. had to turn off power supply and drain capacitors by holding down power button to get PC to restart.
PC froze again less than one minute after all background applications loaded and repeat of same procedure. Repeat restart and Windows Recovery screen appears, cancelled that and immediately opened Armoury Crate while background apps loading after login and turned off SMART lighting effect to static and problem has not occurred since, until forcing it again just now to generate the requested Log file. PC was basically idle, just using Edge browser and SMART lighting showing green color flickering shades and green to yellow while booting into windows.
9. No screen shots, PC display turns off and PC freezes.
10. Log created on 21/02/04 of PC freezing after turning on SMART lighting effect. Cycled through other lighting effects for about 1 minute each, no problems, PC froze this time after 5 minutes of having SMART effect enabled. I don't ever use this feature but tried it after the latest HAL update. Will send in PM as requested.

Item Version
---- -------
Armoury Crate UWP App 3.3.7.0
ROG Live Service 1.1.16.0
AURA Service (Lighting Service) 3.04.32
Armoury Crate lite service 3.3.7
ASUS AIOFan HAL 1.1.16
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.1.4.0
AacVGA 0.0.3.1
KingstonDram 1.0.28
AURA DRAM Component 1.1.06
ENE RGB HAL 1.1.28.0
PHISON HAL 1.0.6.0
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0

Edit: Added Armoury Crate software versions. Please fix your app so I don't have 69 different ASUS apps in my Windows installed app list.

[FlufflePuff1337]

My argb is randomly turning off and on or glitching and strip size is supose to be 21 but scales like its ugly this was working before in past now im fixed to 42 strip size and 84 for another, while it should be at 21 and 56 please fix this is not useable.
It feels like the app is randomly crashing or something.
Please bring back old working vision before i start lawsuit im getting seriously annoyed of my rainbow effect randomly going out of sync as if the lightningservice.exe decided to crash and restart this is annoying.
Those that have not seen issue yet i suggest you do a staring contest with your rgb set and you eventually see the problem also especially with rgb settings that need perfect loop.

Item Version
---- -------
Armoury Crate UWP App 3.3.7.0
ROG Live Service 1.1.16.0
AURA Service (Lighting Service) 3.04.32
Armoury Crate lite service 3.3.7
ASUS AIOFan HAL 1.1.16
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.1.4.0
AacVGA 0.0.3.1
KingstonDram 1.0.28
AURA DRAM Component 1.1.06
CorsairAsusPlugin 2.0.0
ENE RGB HAL 1.1.28.0
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0

[nagus]

can't belive it happend but it did. my mainboard is recognized by ArmoryC and i can control my lights 😉 for the first time.
No windows install, no Armory uninstall/install just an update. Magnificent ! Thank you ASUS ! 🙂

Windows : 20H2

Item Version
---- -------
Armoury Crate UWP App 3.3.7.0
ROG Live Service 1.1.16.0
AURA Service (Lighting Service) 3.04.32
Armoury Crate lite service 3.3.7
ASUS AIOFan HAL 1.1.16
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.1.4.0
AacVGA 0.0.3.1
KingstonDram 1.0.28
AURA DRAM Component 1.1.06
ENE RGB HAL 1.1.28.0
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0

[FlufflePuff1337]

Given up on trying to get this working i just uninstalled it, good riddance goodbye Asus, even your uninstaller is bad, it keeps taking focus away while in background.

[FlufflePuff1337]

Given up on trying to get this working i just uninstalled it, good riddance goodbye Asus, even your uninstaller is bad, it keeps taking focus away while in ba

[pacitobg]

No HOME tab, after few re-installs still nothing.
MAXIMUS XII EXTREME + ROG RYUO 240

Item Version
---- -------
Armoury Crate UWP App 3.3.7.0
ROG Live Service 1.1.16.0
AURA Service (Lighting Service) 3.04.32
Armoury Crate lite service 3.3.7
ASUS AIOFan HAL 1.1.16
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.1.4.0
AacVGA 0.0.3.1
KingstonDram 1.0.28
AURA DRAM Component 1.1.06
ENE RGB HAL 1.1.28.0
ENE_DRAM_RGB_AIO 1.0.0.4
ENE_DRAM_RGB_AURA42 1.0.4.0
ENE_EHD_SSS_HAL 1.0.2.0
PHISON HAL 1.0.6.0
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0