maybe_davey111 wrote:
Armoury Crate 3.3.7.0 or component of is causing unexpected crash when system is not in use.
Removal of Armoury Crate and disabling of the remaining services seems to rectify issue.
No changes made or extra apps installed.
Resent issue, within last 3 weeks.
Unable to install lower version of AC to test which version is good.
Note: AC 3.3.7.0 does not have High Performance pre-set option.
Item Version
---- -------
Armoury Crate UWP App 3.3.7.0
ROG Live Service 1.1.16.0
AURA Service (Lighting Service) 3.04.32
Armoury Crate service 3.3.7
ASUS Aac_NBDT HAL 2.4.4.0
--------------------------------------------------------------
OS Name Microsoft Windows 10 Pro
Version 10.0.19042 Build 19042
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name XXXXXXXXXX
System Manufacturer ASUSTeK COMPUTER INC.
System Model ROG Strix G732LXS_G732LXS
System Type x64-based PC
System SKU
Processor Intel(R) Core(TM) i7-10875H CPU @ 2.30GHz, 2304 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. G732LXS.310, 14/07/2020
SMBIOS Version 3.2
Embedded Controller Version 3.11
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product G732LXS
BaseBoard Version 1.0
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Bound
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.19041.488"
Username
Time Zone GMT Standard Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.8 GB
Available Physical Memory 22.9 GB
Total Virtual Memory 44.3 GB
Available Virtual Memory 33.4 GB
Page File Space 12.5 GB
Page File C:\pagefile.sys
Kernel DMA Protection On
Virtualisation-based security Running
Virtualisation-based security required security properties
Virtualisation-based security available security properties Base Virtualisation Support, Secure Boot, DMA Protection, Secure Memory Overwrite, UEFI Code Readonly, Mode Based Execution Control, APIC Virtualisation
Virtualisation-based security services configured
Virtualisation-based security services running
Device Encryption Support Meets pre-requisites
A hypervisor has been detected. Features required for Hyper-V will not be displayed.
---------------------------------------------------------
AppCrash Report
Version=1
EventType=BEX64
EventTime=132557979551968491
ReportType=2
Consent=1
UploadTime=132557979553538795
ReportStatus=268435456
ReportIdentifier=3f7c1664-dd27-4447-842c-11e091d0d4ab
IntegratorReportIdentifier=3987e4cf-8876-432f-924e-5eaf092361d9
Wow64Host=34404
NsAppName=AsusSystemAnalysis.exe
OriginalFilename=AsusSystemAnalysis.exe
AppSessionGuid=00000140-0000-0098-231f-bd6bc7f0d601
TargetAppId=W:0006476bd3f61dfa05651b06c761b485936400000904!00007f986426da170d1990bf86a4ff94f7bbfd46c50d!AsusSystemAnalysis.exe
TargetAppVer=2020//12//28:06:35:09!216734!AsusSystemAnalysis.exe
BootId=4294967295
ServiceSplit=1435172865
TargetAsId=1002
IsFatal=1
EtwNonCollectReason=4
Response.BucketId=ffdc290fb4aa0af0200e420632bd71f6
Response.BucketTable=5
Response.LegacyBucketId=1156934748669309430
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=AsusSystemAnalysis.exe
Sig[1].Name=Application Version
Sig[1].Value=2.0.30.0
Sig[2].Name=Application Timestamp
Sig[2].Value=5fe97c9d
Sig[3].Name=Fault Module Name
Sig[3].Value=ucrtbase.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=10.0.19041.546
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=43cbc11d
Sig[6].Name=Exception Offset
Sig[6].Value=000000000007287e
Sig[7].Name=Exception Code
Sig[7].Value=c0000409
Sig[8].Name=Exception Data
Sig[8].Value=0000000000000007
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.19042.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=b1a9
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=b1a9dff4eb57fcd961828d0bc17f0a88
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=8108
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=8108159f46f7de6b3410b7a5b720502f
UI[2]=C:\WINDOWS\System32\DriverStore\FileRepository\asussci2.inf_amd64_51f81f063870aea7\ASUSSystemAnalysis\AsusSystemAnalysis.exe
UI[5]=Close
UI[8]=ASUS System Analysis stopped working and was closed
UI[9]=A problem caused the application to stop working correctly. Windows will notify you if a solution is available.
UI[10]=&Close
LoadedModule[0]=C:\WINDOWS\System32\DriverStore\FileRepository\asussci2.inf_amd64_51f81f063870aea7\ASUSSystemAnalysis\AsusSystemAnalysis.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[5]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[6]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[7]=C:\WINDOWS\System32\sechost.dll
LoadedModule[8]=C:\WINDOWS\System32\OLE32.dll
LoadedModule[9]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[10]=C:\WINDOWS\System32\combase.dll
LoadedModule[11]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[12]=C:\WINDOWS\System32\win32u.dll
LoadedModule[13]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[14]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[15]=C:\WINDOWS\System32\USER32.dll
LoadedModule[16]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[17]=C:\WINDOWS\System32\SETUPAPI.dll
LoadedModule[18]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[19]=C:\WINDOWS\System32\bcrypt.dll
LoadedModule[20]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[21]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll
LoadedModule[22]=C:\WINDOWS\SYSTEM32\USERENV.dll
LoadedModule[23]=C:\WINDOWS\SYSTEM32\WINHTTP.dll
LoadedModule[24]=C:\WINDOWS\SYSTEM32\WININET.dll
LoadedModule[25]=C:\WINDOWS\SYSTEM32\winsqlite3.dll
LoadedModule[26]=C:\WINDOWS\System32\SHLWAPI.dll
LoadedModule[27]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[28]=C:\WINDOWS\SYSTEM32\profapi.dll
LoadedModule[29]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.19041.746_none_ca02b4b61b8320a4\comctl32.dll
LoadedModule[30]=C:\WINDOWS\SYSTEM32\wldp.dll
LoadedModule[31]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[32]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll
LoadedModule[33]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[34]=C:\WINDOWS\System32\clbcatq.dll
LoadedModule[35]=C:\WINDOWS\SYSTEM32\amsi.dll
LoadedModule[36]=C:\Program Files\McAfee\MfeAV\AMSIExt.dll
LoadedModule[37]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[38]=C:\WINDOWS\System32\WINTRUST.dll
LoadedModule[39]=C:\WINDOWS\System32\PSAPI.DLL
LoadedModule[40]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[41]=C:\WINDOWS\SYSTEM32\MSASN1.dll
LoadedModule[42]=C:\WINDOWS\SYSTEM32\powrprof.dll
LoadedModule[43]=C:\WINDOWS\SYSTEM32\UMPDC.dll
LoadedModule[44]=C:\WINDOWS\system32\wbem\wbemprox.dll
LoadedModule[45]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[46]=C:\WINDOWS\SYSTEM32\wbemcomn.dll
LoadedModule[47]=C:\WINDOWS\system32\wbem\wbemsvc.dll
LoadedModule[48]=C:\WINDOWS\system32\wbem\fastprox.dll
LoadedModule[49]=C:\WINDOWS\SYSTEM32\DSPARSE.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=19042
OsInfo[3].Key=ubr
OsInfo[3].Value=746
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=2057
OsInfo[7].Key=geoid
OsInfo[7].Value=242
OsInfo[8].Key=sku
OsInfo[8].Value=48
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=256
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=220927281
OsInfo[15].Key=osinsty
OsInfo[15].Value=3
OsInfo[16].Key=iever
OsInfo[16].Value=11.630.19041.0-11.0.220
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=32552
OsInfo[19].Key=svolsz
OsInfo[19].Value=934
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=191206
OsInfo[22].Key=bldtm
OsInfo[22].Value=1406
OsInfo[23].Key=bldbrch
OsInfo[23].Value=vb_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.19041.746.amd64fre.vb_release.191206-1406
OsInfo[30].Key=buildflightid
OsInfo[30].Value=AFBFD20A-E84A-4FA1-8A13-8B50298D5BBA.1
OsInfo[31].Key=edition
OsInfo[31].Value=Professional
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[33].Value=FX:117B97D4,FX:117B9872,FX:1183210E,FX:119E26AD,FX:11A8C293,FX:11A8C2FE,FX:11A92E6F,FX:11C0E96C,FX:11C3F9D5,FX:11C7EB6A,FX:11C9408A,FX:11C940DB,FX:11C96C7A,FX:11CB9A9F,FX:11CB9AC1,FX:11CC111C,FX:11D5BFCD,FX:11D898D7,FX:11DB147C
OsInfo[34].Key=fconid
OsInfo[35].Key=containerid
OsInfo[36].Key=containertype
OsInfo[37].Key=edu
OsInfo[37].Value=0
FriendlyEventName=Stopped working
ConsentKey=BEX64
AppName=ASUS System Analysis
AppPath=C:\WINDOWS\System32\DriverStore\FileRepository\asussci2.inf_amd64_51f81f063870aea7\ASUSSystemAnalysis\AsusSystemAnalysis.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=71325FB4C48E230CC99D238C3E4E58DF
MetadataHash=-341530460
[Software request for developers] : In the next version of Armoury Crate it's possible by default to have Aura Sync feature disabled and let to the user to decide which Asus Rog's components to sync?
Because during the installation of the software and after on somes Asus Rog components the default colors changes to another.
This happens when on the Pc there are more than one Asus Rog component
In my case, if I want default colors for each component, I can't because Armoury Crate change them.
On this foto the software is not installed, if I install it the colors change without my own customization
Include the following info:
1. Laptop G531GT
2. Aura Sync products: NO
3. 3rd-party peripheral, audio, or lighting software: N/A
4. Wired / wireless connection: Wired
5. Reinstalled Windows?: NO
6. Windows version & build: Windows 10 20H2 & 19042.746
7. Previous version of firmware or software that worked as expected: Armoury Crate 2.2.4
8. Clear description of your issue: Fan Noise isn't displayed
-------
Armoury Crate UWP App 3.3.7.0
ROG Live Service 1.1.16.0
AURA Service (Lighting Service) 3.04.32
Armoury Crate service 3.3.7
ASUS Aac_NBDT HAL 2.4.4.0
ASUS Keyboard HAL 1.01.17
ASUS MB Peripheral Products 1.0.33
ASUS Mouse HAL 1.1.0.8
AacAudioHal 1.3.7.0
AacDispaly 1.1.26
1. Laptop G531GT
2. Aura Sync products: NO
3. 3rd-party peripheral, audio, or lighting software: N/A
4. Wired / wireless connection: Wired
5. Reinstalled Windows?: NO
6. Windows version & build: Windows 10 20H2 & 19042.746
7. Previous version of firmware or software that worked as expected: Armoury Crate 2.2.4
8. Clear description of your issue: Fan Noise isn't displayed
-------
Armoury Crate UWP App 3.3.7.0
ROG Live Service 1.1.16.0
AURA Service (Lighting Service) 3.04.32
Armoury Crate service 3.3.7
ASUS Aac_NBDT HAL 2.4.4.0
ASUS Keyboard HAL 1.01.17
ASUS MB Peripheral Products 1.0.33
ASUS Mouse HAL 1.1.0.8
AacAudioHal 1.3.7.0
AacDispaly 1.1.26
AndrasROG wrote:
1. PC / Laptop: PC -- ROG Rampage 6 Encore
2. Aura Sync products: motherboard, monitor (PG27V), fans, pump, gpu, cpu cooler.
3. 3rd-party peripheral, audio, or lighting software: ONLY ASUS SOFTWARE INSTALLED
4. Wired / wireless connection: Wired
5. Reinstalled Windows?: YES
6. Windows version & build: Windows 10 20H2 & 19042.746
7. Previous version of firmware or software that worked as expected: NONE
8. Clear description of your issue: All RGB modes (except dark mode and static) cause handle leaks for the process: lightningservice.exe
9. HANDLES: 42,802 (AND CLIMBING AT AROUND 100 PER SECOND)
UPDATE: It appears that after using the uninstall tool and then the install tool for Armoury Crate that the handles stopped increasing for the lightningservice.exe
instead, it's climbing for another process that I have reason to believe came bundled with Armoury Crate. It's also a process I have never seen before: Aac3572MbHal_x86
HANDLES LEAK (CONSISTENT CLIMB)
AndrasROG wrote:
UPDATE: It appears that after using the uninstall tool and then the install tool for Armoury Crate that the handles stopped increasing for the lightningservice.exe
instead, it's climbing for another process that I have reason to believe came bundled with Armoury Crate. It's also a process I have never seen before: Aac3572MbHal_x86
HANDLES LEAK (CONSISTENT CLIMB)
Same here. Please, fix. I bought your motherboard in November and still can't use rgb because of that annoying bug.
The high number of handles issue has been replicated and a solution will be implemented. Thanks.
AndrasROG wrote:
UPDATE: It appears that after using the uninstall tool and then the install tool for Armoury Crate that the handles stopped increasing for the lightningservice.exe
instead, it's climbing for another process that I have reason to believe came bundled with Armoury Crate. It's also a process I have never seen before: Aac3572MbHal_x86
HANDLES LEAK (CONSISTENT CLIMB)
