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Armoury crate v3.3.7.0 [report here if any issues]

MasterC
Community Admin
Community Admin
Suggest to uninstall Aura Sync software if already installed.

Release Notes:
Core services updates:
Armoury Crate Service v3.3.7
Armoury Crate Lite Service v3.3.7
ROG Live Service v1.1.16.0
Lighting Service v3.04.32
ASUS Framework v2.0.2.2
AURA Lighting Effect add-on v0.0.14
(Please ensure these updates are installed before reporting issues)

New features:
-New AURA Performance Mode - For those with a masssive collection of ROG gear, this mode will make the lighting effect smoother.
-Motherboard:
*Addressable strip & devices (ARGB Gen2)
*Added AI MIC two-way noise canceling
*Added Hydrannode feature
-Laptop:
*Support single-color device lighting control
*Support Whisper mode for eGPU
*Win key lock & Armoury Crate key update
*Support for Multiwheel
-Peripherals:
*Support for "Configurable device settings when in AURA Sync mode" (selected models)
*Added "Power Consumption Notice"
*Added "Power management" feature for wireless devices
*[Mobile - Android] Added headset mobile remote configuration
**Realistic virtual surround sound effects
**Personalize the EQ profile settings
**Apply ROG preset audio profiles
**Monitor battery status of headsets

Support for new products:
[Keyboards] ROG Falchion
[Mice] ROG Keris
[Headsets] TUF H3 WIRELESS, ROG Cetra RGB, ROG Clavis
[Motherboards] Z590 series,*B560 series,*ROG Fan Controller for Z590 series
[Graphics cards] 3090 series, 3080 series, 3070 series, 3060 series
[Displays] ROG STRIX XG27AQ,*ROG SWIFT PG259QN,*ROG SWIFT PG259QNR,*ROG SWIFT PG32UQX,*ROG SWIFT PG279QM

Bug fixes:
Fixed App crash*issue*
Fixed device page "Page error" issue*
Fixed device bugs
Optimized device page loading performance
Optimized graphic asset & usage*
Enhanced the AURA Sync effect - Strobing*
Enhanced GUI*layout and UI interactive behavior
Updated device HAL & kits

---------------------------------------------------------------------------------------------------------------------------
To update to the latest version of Armoury Crate, reboot and the update will run in the background automatically (do not open Armoury Crate for 10-15 minutes, and plug in the power for notebooks).

Before reporting issues, please make sure you have the latest software and firmware.
Be clear about the key issue. Mark/edit posts which are no longer relevant, tracking multiple posts in several pages not only takes time but the issue becomes unclear.

Include the following info:
1. PC / Laptop
2. Aura Sync products
3. 3rd-party peripheral, audio, or lighting software
4. Wired / wireless connection
5. Reinstalled Windows?
6. Windows version & build
7. Previous version of firmware or software that worked as expected
8. Clear description of your issue
9. Any screenshots of the issue
10. Use our new log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.

Log Collection Tool - Instructions
First, check the Record log box
Agree to the disclaimer
Replicate the issue you are having
Click on the Generate log data button
Save the log file to a location of your choice.
Stop the recording

Even though the log file is encrypted, share the log file with me by PM (provide link to file in cloud).
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin
577 Views
228 REPLIES 228

1. PC / Laptop: PC
2. Aura Sync products: ROG MAXIMUS XI CODE, CORSAIR RAM
3. 3rd-party peripheral, audio, or lighting software: iCUE
4. Wired / wireless connection: Wired
5. Reinstalled Windows?: No
6. Windows version & build: Windows 10 Pro 20H2 & 19042.867
7. Previous version of firmware or software that worked as expected: 2 months ago, I don't know the version
8. Clear description of your issue: When trying to update HAL for ROG MAXIMUS XI CODE it loops with error code 12(Sorry we cannot finish the instalation. Please restart and retry)
9. Any screenshots of the issue: Nothing that would help more
10. Use our new log collection function: Settings=>About=>App diagnostics
---------------------------------------------------------------------------------------------------------
Item Version
---- -------
Armoury Crate UWP App 4.0.8.0
ROG Live Service 1.2.5.0
AURA Service (Lighting Service) 3.04.35
Armoury Crate lite service 4.0.12
ASUS AIOFan HAL 1.1.26
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.69.0
AacVGA 0.0.3.1
KingstonDram 1.0.28
AURA DRAM Component 1.1.08
ENE RGB HAL 1.1.31.3
ENE_DRAM_RGB_AIO 1.0.0.10
ENE_DRAM_RGB_AURA42 1.00.02
ENE_EHD_M2_HAL 1.0.6.0
ENE_EHD_SSS_HAL 1.0.2.0
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0
-------------------------------------------------------------------------------------------------------

I sent you the PM with the log file.

After checking your log, we found that AacMBSetup.exe was deleted. We're not sure how that happened on your end, please uninstall and try again.
Here's the latest uninstallation tool:
https://www.asus.com/supportonly/Armoury Crate/HelpDesk_Download/

TheScaryBoy wrote:
1. PC / Laptop: PC
2. Aura Sync products: ROG MAXIMUS XI CODE, CORSAIR RAM
3. 3rd-party peripheral, audio, or lighting software: iCUE
4. Wired / wireless connection: Wired
5. Reinstalled Windows?: No
6. Windows version & build: Windows 10 Pro 20H2 & 19042.867
7. Previous version of firmware or software that worked as expected: 2 months ago, I don't know the version
8. Clear description of your issue: When trying to update HAL for ROG MAXIMUS XI CODE it loops with error code 12(Sorry we cannot finish the instalation. Please restart and retry)
9. Any screenshots of the issue: Nothing that would help more
10. Use our new log collection function: Settings=>About=>App diagnostics
---------------------------------------------------------------------------------------------------------
Item Version
---- -------
Armoury Crate UWP App 4.0.8.0
ROG Live Service 1.2.5.0
AURA Service (Lighting Service) 3.04.35
Armoury Crate lite service 4.0.12
ASUS AIOFan HAL 1.1.26
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.69.0
AacVGA 0.0.3.1
KingstonDram 1.0.28
AURA DRAM Component 1.1.08
ENE RGB HAL 1.1.31.3
ENE_DRAM_RGB_AIO 1.0.0.10
ENE_DRAM_RGB_AURA42 1.00.02
ENE_EHD_M2_HAL 1.0.6.0
ENE_EHD_SSS_HAL 1.0.2.0
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0
-------------------------------------------------------------------------------------------------------

I sent you the PM with the log file.
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

I sometimes have a problem updating this, but it usually updates within a month or so. However, it has been since January and is almost May now and still hasn't been able to update.
88469

Fix please, this is unacceptable weeks of ignorance and no fix.


The moment i drop memory sync cpu usage drops by a lot, like almost half of 2 threads are being used just to sync memory you do not need 2 threads to change a few signals on the rgb......... what are you running mining malware ? this is ridiculous....... googling this issues you find threads years tell your dev team already to fix this or get some one else to fix it, this is beyond insanity you may as well just drop the support cos its unusable and the rgb just glitches out randomly.

Hi guys I have a on going issue where when i set my prefered settings and turn the pc for over night and then the next morning when i wake up to use my pc, the RBG has turned to rainbow dispite the fact i had enabled a static colour. But if i re do my settings and turn of the pc and flip the switch on the mains and turn thr pc on after say a few hours or minutes everything works as it should, its like if i leave the pc off for a lengthy period of time the RGB settinsg reset. I am getting annoyed waking up every morning looking at rainbow puke

1. aus rog strix gaming x299-e
2. Rog strix 3080
3. RAzor keyboard, g502 logitech mouse, corsair dominator rgb Memmory modules
4. Wired connection
5. NO HELL NO
6. Windows 10 20H0
7. 2 YEARS AGO
8. no device is shown in the aura Sync and in the device section all my devices throws an empty page also in the event viewer i get a tone of these messages


Fault bucket 2287403224955208780, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: ArmouryCrate.UserSessionHelper.exe
P2: 3.0.0.0
P3: 5ff67f3a
P4: VCRUNTIME140.dll
P5: 14.28.29325.2
P6: 5f6d82df
P7: c0000005
P8: 00000000000012de
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER579A.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5837.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5848.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD2C4.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD2F4.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ArmouryCrate.Use_92a119b4a944dc6470df814d4bc73f8375bc29_6d6ff6b4_f70c014f-e478-4161-98e6-6e843c696c15

Analysis symbol:
Rechecking for solution: 0
Report Id: 4e8242e8-6f29-4c58-ac1c-9291dc544d11
Report Status: 268435456
Hashed bucket: f7a3f40af15a1fec0fbe7d1d2989c44c
Cab Guid: 0

and these messages

Faulting application name: ArmouryCrate.UserSessionHelper.exe, version: 3.0.0.0, time stamp: 0x5ff67f3a
Faulting module name: VCRUNTIME140.dll, version: 14.28.29325.2, time stamp: 0x5f6d82df
Exception code: 0xc0000005
Fault offset: 0x00000000000012de
Faulting process id: 0x14c8c
Faulting application start time: 0x01d6f1c22ae50a97
Faulting application path: C:\Program Files\ASUS\ARMOURY CRATE Lite Service\ArmouryCrate.UserSessionHelper.exe
Faulting module path: C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll
Report Id: 4e8242e8-6f29-4c58-ac1c-9291dc544d11
Faulting package full name:
Faulting package-relative application ID:

these messages repeats every few seconds


Item Version
---- -------
Armoury Crate UWP App 3.3.7.0
ROG Live Service 1.1.16.0
AURA Service (Lighting Service) 3.04.32
Armoury Crate lite service 3.3.7
ASUS AIOFan HAL 1.1.16
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.69.0
ASUS AURA Odd Component 1.0.8
ASUS Aac_NBDT HAL 2.2.17.0
ASUS Keyboard HAL 1.0.50
ASUS MB Peripheral Products 1.0.32
ASUS Mouse HAL 1.0.53
ASUS MousePad HAL 1.0.1.2
AacAudioHal 1.02.12
AacDispaly 1.1.25
AacVGA 0.0.3.1
CosairDram 1.0.13
KingstonDram 1.0.28
AURA DRAM Component 1.1.06
CorsairAsusPlugin 2.0.0
ENE RGB HAL 1.1.28.0
ENE_DRAM_RGB_AIO 1.0.0.10
ENE_DRAM_RGB_AURA42 1.00.02
ENE_EHD_ASM_HAL 1.00.05
ENE_EHD_M2_HAL 1.0.7.11
ENE_EHD_SSS_HAL 1.0.2.0
ENE_MousePad_HAL 1.0.1.2
ENE_X-JMI_HAL 1.0.5.1
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0
WD_BLACK D50 1.0.9.0



Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.
i sent you pm

23/01/2021

Opis
Ścieżka do aplikacji powodującej błąd: C:\Program Files (x86)\ASUS\ArmouryDevice\dll\SwAgent\ArmourySwAgent.exe

Sygnatura problemu
Nazwa zdarzenia problemu: APPCRASH
Nazwa aplikacji: ArmourySwAgent.exe
Wersja aplikacji: 1.0.0.13
Sygnatura czasowa aplikacji: 5fbdce02
Nazwa modułu z błędem: KERNELBASE.dll
Wersja modułu z błędem: 10.0.19041.746
Sygnatura czasowa modułu z błędem: 197b16c5
Kod wyjątku: c0020001
Przesunięcie wyjątku: 0012a842
Wersja systemu operacyjnego: 10.0.19042.2.0.0.256.48
Identyfikator ustawień regionalnych: 1045
Dodatkowe informacje 1: a765
Dodatkowe informacje 2: a765a954b8665e606e123f7720637368
Dodatkowe informacje 3: 4f74
Dodatkowe informacje 4: 4f74cd2adaa7e300bd7e89a9bdec3f60

Dodatkowe informacje o problemie
Identyfikator pakietu: b5eb63413ff4885c7eabca152e59e4b8 (2210082234476127416)



16/01/2021

Opis
Ścieżka do aplikacji powodującej błąd: C:\Program Files (x86)\ASUS\ArmouryDevice\dll\SwAgent\ArmourySwAgent.exe

Sygnatura problemu
Nazwa zdarzenia problemu: APPCRASH
Nazwa aplikacji: ArmourySwAgent.exe
Wersja aplikacji: 1.0.0.13
Sygnatura czasowa aplikacji: 5fbdce02
Nazwa modułu z błędem: KERNELBASE.dll
Wersja modułu z błędem: 10.0.19041.746
Sygnatura czasowa modułu z błędem: 197b16c5
Kod wyjątku: c0020001
Przesunięcie wyjątku: 0012a842
Wersja systemu operacyjnego: 10.0.19042.2.0.0.256.48
Identyfikator ustawień regionalnych: 1045
Dodatkowe informacje 1: 3459
Dodatkowe informacje 2: 3459a006ea9542ac59119b6b99d7e583
Dodatkowe informacje 3: ea68
Dodatkowe informacje 4: ea68f848edb8bb9fd88c55e81d94ecc1

Dodatkowe informacje o problemie
Identyfikator pakietu: b5eb63413ff4885c7eabca152e59e4b8 (2210082234476127416)



ArmourySwAgent.exe version before update - 1.0.0.13
ArmourySwAgent.exe version after last update - 1.0.0.13

Really the software engineers at Asus don't see this error? I am the only case in the world? This happens almost every time the system boots up.

Vagmor wrote:
1. aus rog strix gaming x299-e
2. Rog strix 3080
3. RAzor keyboard, g502 logitech mouse, corsair dominator rgb Memmory modules
4. Wired connection
5. NO HELL NO
6. Windows 10 20H0
7. 2 YEARS AGO
8. no device is shown in the aura Sync and in the device section all my devices throws an empty page also in the event viewer i get a tone of these messages


Fault bucket 2287403224955208780, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: ArmouryCrate.UserSessionHelper.exe
P2: 3.0.0.0
P3: 5ff67f3a
P4: VCRUNTIME140.dll
P5: 14.28.29325.2
P6: 5f6d82df
P7: c0000005
P8: 00000000000012de
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER579A.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5837.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5848.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD2C4.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD2F4.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ArmouryCrate.Use_92a119b4a944dc6470df814d4bc73f8375bc29_6d6ff6b4_f70c014f-e478-4161-98e6-6e843c696c15

Analysis symbol:
Rechecking for solution: 0
Report Id: 4e8242e8-6f29-4c58-ac1c-9291dc544d11
Report Status: 268435456
Hashed bucket: f7a3f40af15a1fec0fbe7d1d2989c44c
Cab Guid: 0

and these messages

Faulting application name: ArmouryCrate.UserSessionHelper.exe, version: 3.0.0.0, time stamp: 0x5ff67f3a
Faulting module name: VCRUNTIME140.dll, version: 14.28.29325.2, time stamp: 0x5f6d82df
Exception code: 0xc0000005
Fault offset: 0x00000000000012de
Faulting process id: 0x14c8c
Faulting application start time: 0x01d6f1c22ae50a97
Faulting application path: C:\Program Files\ASUS\ARMOURY CRATE Lite Service\ArmouryCrate.UserSessionHelper.exe
Faulting module path: C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll
Report Id: 4e8242e8-6f29-4c58-ac1c-9291dc544d11
Faulting package full name:
Faulting package-relative application ID:

these messages repeats every few seconds


Item Version
---- -------
Armoury Crate UWP App 3.3.7.0
ROG Live Service 1.1.16.0
AURA Service (Lighting Service) 3.04.32
Armoury Crate lite service 3.3.7
ASUS AIOFan HAL 1.1.16
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.69.0
ASUS AURA Odd Component 1.0.8
ASUS Aac_NBDT HAL 2.2.17.0
ASUS Keyboard HAL 1.0.50
ASUS MB Peripheral Products 1.0.32
ASUS Mouse HAL 1.0.53
ASUS MousePad HAL 1.0.1.2
AacAudioHal 1.02.12
AacDispaly 1.1.25
AacVGA 0.0.3.1
CosairDram 1.0.13
KingstonDram 1.0.28
AURA DRAM Component 1.1.06
CorsairAsusPlugin 2.0.0
ENE RGB HAL 1.1.28.0
ENE_DRAM_RGB_AIO 1.0.0.10
ENE_DRAM_RGB_AURA42 1.00.02
ENE_EHD_ASM_HAL 1.00.05
ENE_EHD_M2_HAL 1.0.7.11
ENE_EHD_SSS_HAL 1.0.2.0
ENE_MousePad_HAL 1.0.1.2
ENE_X-JMI_HAL 1.0.5.1
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0
WD_BLACK D50 1.0.9.0



Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.
i sent you pm


hello still after so many versions and i still have the same problem... always i'm getting these errors on event viewer and armoury is saying that i have no devices...

Faulting application name: ArmouryCrate.UserSessionHelper.exe, version: 4.0.0.0, time stamp: 0x6057f60c
Faulting module name: VCRUNTIME140.dll, version: 14.28.29334.0, time stamp: 0x5fa9a822
Exception code: 0xc0000005
Fault offset: 0x0000000000001637
Faulting process id: 0x6690
Faulting application start time: 0x01d72e21a83b77aa
Faulting application path: C:\Program Files\ASUS\ARMOURY CRATE Lite Service\ArmouryCrate.UserSessionHelper.exe
Faulting module path: C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll
Report Id: 344a4308-02d0-43ca-adf2-d82c737b9c94
Faulting package full name:
Faulting package-relative application ID:
this time with ArmouryCrate.UserSessionHelper.exe, version: 4.0.0.0, still the same problem!!! please advice how can i fix this this is frustrating
this error is repeating every 4 seconds!!! WTF every 4 sec!!! and there is no solution nowhere!!! do i need to use specific version of vc runtime ?come on is is like noone reeds that!!! no one is trying to help no one!!! just people writing like they are praying for the hope the universe will solve their problems!!! wtf someone of asus step up and help people!!!

My logfile is now PM'd to MasterC@ROG 🙂

1. PC / Laptop: ROG Strix G531GD
2. Aura Sync products: ROG Strix Arion
3. 3rd-party peripheral, audio, or lighting software: No
4. Wired / wireless connection: WIreless
5. Reinstalled Windows?: No
6. Windows version & build: 20H2/19042.746
7. Previous version of firmware or software that worked as expected: Armoury Crate 3.0.4
8. Clear description of your issue: Option to enable/disable lighting laptop light zone and keyboard separately missing from system settings
9. Any screenshots of the issue
8772787728
10. Use our new log collection function: Settings=>About=>App diagnostics: sent PM


Item Version
---- -------
Armoury Crate UWP App 3.3.7.0
ROG Live Service 1.1.16.0
AURA Service (Lighting Service) 3.04.32
Armoury Crate service 3.3.7
ASUS Aac_NBDT HAL 2.4.4.0
ASUS Keyboard HAL 1.01.17
ASUS MB Peripheral Products 1.0.33
ASUS Mouse HAL 1.1.0.8
AacAudioHal 1.3.7.0
AacDispaly 1.1.26
ENE_ESD_ASM_HAL 1.0.9.5