cancel
Showing results for 
Search instead for 
Did you mean: 

Armoury crate v3.3.7.0 [report here if any issues]

MasterC
Community Admin
Community Admin
Suggest to uninstall Aura Sync software if already installed.

Release Notes:
Core services updates:
Armoury Crate Service v3.3.7
Armoury Crate Lite Service v3.3.7
ROG Live Service v1.1.16.0
Lighting Service v3.04.32
ASUS Framework v2.0.2.2
AURA Lighting Effect add-on v0.0.14
(Please ensure these updates are installed before reporting issues)

New features:
-New AURA Performance Mode - For those with a masssive collection of ROG gear, this mode will make the lighting effect smoother.
-Motherboard:
*Addressable strip & devices (ARGB Gen2)
*Added AI MIC two-way noise canceling
*Added Hydrannode feature
-Laptop:
*Support single-color device lighting control
*Support Whisper mode for eGPU
*Win key lock & Armoury Crate key update
*Support for Multiwheel
-Peripherals:
*Support for "Configurable device settings when in AURA Sync mode" (selected models)
*Added "Power Consumption Notice"
*Added "Power management" feature for wireless devices
*[Mobile - Android] Added headset mobile remote configuration
**Realistic virtual surround sound effects
**Personalize the EQ profile settings
**Apply ROG preset audio profiles
**Monitor battery status of headsets

Support for new products:
[Keyboards] ROG Falchion
[Mice] ROG Keris
[Headsets] TUF H3 WIRELESS, ROG Cetra RGB, ROG Clavis
[Motherboards] Z590 series,*B560 series,*ROG Fan Controller for Z590 series
[Graphics cards] 3090 series, 3080 series, 3070 series, 3060 series
[Displays] ROG STRIX XG27AQ,*ROG SWIFT PG259QN,*ROG SWIFT PG259QNR,*ROG SWIFT PG32UQX,*ROG SWIFT PG279QM

Bug fixes:
Fixed App crash*issue*
Fixed device page "Page error" issue*
Fixed device bugs
Optimized device page loading performance
Optimized graphic asset & usage*
Enhanced the AURA Sync effect - Strobing*
Enhanced GUI*layout and UI interactive behavior
Updated device HAL & kits

---------------------------------------------------------------------------------------------------------------------------
To update to the latest version of Armoury Crate, reboot and the update will run in the background automatically (do not open Armoury Crate for 10-15 minutes, and plug in the power for notebooks).

Before reporting issues, please make sure you have the latest software and firmware.
Be clear about the key issue. Mark/edit posts which are no longer relevant, tracking multiple posts in several pages not only takes time but the issue becomes unclear.

Include the following info:
1. PC / Laptop
2. Aura Sync products
3. 3rd-party peripheral, audio, or lighting software
4. Wired / wireless connection
5. Reinstalled Windows?
6. Windows version & build
7. Previous version of firmware or software that worked as expected
8. Clear description of your issue
9. Any screenshots of the issue
10. Use our new log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.

Log Collection Tool - Instructions
First, check the Record log box
Agree to the disclaimer
Replicate the issue you are having
Click on the Generate log data button
Save the log file to a location of your choice.
Stop the recording

Even though the log file is encrypted, share the log file with me by PM (provide link to file in cloud).
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin
950 Views
228 REPLIES 228

OK, guys. I have a problem which nobody has ever had. My problem is with GameVisual. Since thu latest update has arrived, my GameVisual has stopped working properly. When I try to open Game Visual tab in Armoury Crate, I keep receiving the following message: GameVisual may not be supported. My notebook is G712LW.

Item Version
---- -------
Armoury Crate UWP App 3.3.7.0
ROG Live Service 1.1.16.0
AURA Service (Lighting Service) 3.04.32
Armoury Crate service 3.3.7
ASUS Aac_NBDT HAL 2.4.4.0
ASUS Keyboard HAL 1.01.21
ASUS MB Peripheral Products 1.0.33
ASUS Mouse HAL 1.1.0.17
AacAudioHal 1.3.11.0
AacDisplay 1.1.26

Include the following info:
1. PC / Laptop = PC - ASUS Intel Z390 ROG MAXIMUS XI FORMULA 9th Gen ATX Motherboard
2. Aura Sync products = ASUS Intel Z390 ROG MAXIMUS XI FORMULA 9th Gen ATX Motherboard, Akasa AK-LD05-50RB Asus ROG RGB LED PC Light Strip 50cm.
3. 3rd-party peripheral, audio, or lighting software = Corsair iCUE v3.37.140, AURA Sync v?, EVGA PrecisionX1 v1.1.5 including LED sync, msi Afterburner v4.6.3 Beta 1 including RivaTuner Dtatistics Server v7.3.0 Beta 6, Strix Sonic Studio v1.1.21, GeForce Experience v3.20.5.70, Razer Synapse v2.21, Razer Synapse v3.5.1215.121019, Logitech Gaming Software v9.02.65
4. Wired / wireless connection = Wired
5. Reinstalled Windows? = No, 2 yr old rig using instillation purchased with.
6. Windows version & build = Edition - Windown 10 Home, Version - 1909, Installed 28/08/2019, OS build 18363.1316
7. Previous version of firmware or software that worked as expected = ? The update before 2.0.2.1, I assume this is 2.0.2.0
8. Clear description of your issue - Recently when going to Armoury Crate settings>Update center it states I need to update my 1) ROG MAXIMUS XI FORMULA - Device kit & 2) Addressable LED Strip - Device Kit, but when I press update on either they start to update & get less than 1/4 of the way through the update progression bar when an i in a circle flashes beside the update name & they stop. I can't complete either update. This has happened for both on updates v2.0.2.1 - 7/1/2021 & v2.0.2.2 - 21/1/2021
9. Any screenshots of the issue = No
10. Use our new log collection function = I have created a log file but have no Idea how to attach it to a PM to the admin.


Service Version
Item Version
---- -------
Armoury Crate UWP App 3.3.7.0
ROG Live Service 1.1.16.0
AURA Service (Lighting Service) 3.04.32
Armoury Crate lite service 3.3.7
ASUS AIOFan HAL 1.1.16
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.69.0
ASUS AURA Odd Component 1.0.8
ASUS Keyboard HAL 1.0.50
ASUS MB Peripheral Products 1.0.32
ASUS Mouse HAL 1.0.53
ASUS MousePad HAL 1.0.1.2
AacAudioHal 1.02.12
AacDispaly 1.1.25
AacVGA 0.0.3.1
CosairDram 1.0.13
KingstonDram 1.0.28
AURA DRAM Component 1.1.06
ENE RGB HAL 1.1.28.0
ENE_DRAM_RGB_AURA42 1.00.02
ENE_EHD_ASM_HAL 1.00.05
ENE_EHD_M2_HAL 1.00.02
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0

MasterC
Community Admin
Community Admin
Can you upload to cloud storage such as WebStorage or Google Drive, then share a download link?

Huffel wrote:
Include the following info:
1. PC / Laptop = PC - ASUS Intel Z390 ROG MAXIMUS XI FORMULA 9th Gen ATX Motherboard
2. Aura Sync products = ASUS Intel Z390 ROG MAXIMUS XI FORMULA 9th Gen ATX Motherboard, Akasa AK-LD05-50RB Asus ROG RGB LED PC Light Strip 50cm.
3. 3rd-party peripheral, audio, or lighting software = Corsair iCUE v3.37.140, AURA Sync v?, EVGA PrecisionX1 v1.1.5 including LED sync, msi Afterburner v4.6.3 Beta 1 including RivaTuner Dtatistics Server v7.3.0 Beta 6, Strix Sonic Studio v1.1.21, GeForce Experience v3.20.5.70, Razer Synapse v2.21, Razer Synapse v3.5.1215.121019, Logitech Gaming Software v9.02.65
4. Wired / wireless connection = Wired
5. Reinstalled Windows? = No, 2 yr old rig using instillation purchased with.
6. Windows version & build = Edition - Windown 10 Home, Version - 1909, Installed 28/08/2019, OS build 18363.1316
7. Previous version of firmware or software that worked as expected = ? The update before 2.0.2.1, I assume this is 2.0.2.0
8. Clear description of your issue - Recently when going to Armoury Crate settings>Update center it states I need to update my 1) ROG MAXIMUS XI FORMULA - Device kit & 2) Addressable LED Strip - Device Kit, but when I press update on either they start to update & get less than 1/4 of the way through the update progression bar when an i in a circle flashes beside the update name & they stop. I can't complete either update. This has happened for both on updates v2.0.2.1 - 7/1/2021 & v2.0.2.2 - 21/1/2021
9. Any screenshots of the issue = No
10. Use our new log collection function = I have created a log file but have no Idea how to attach it to a PM to the admin.


Service Version
Item Version
---- -------
Armoury Crate UWP App 3.3.7.0
ROG Live Service 1.1.16.0
AURA Service (Lighting Service) 3.04.32
Armoury Crate lite service 3.3.7
ASUS AIOFan HAL 1.1.16
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.69.0
ASUS AURA Odd Component 1.0.8
ASUS Keyboard HAL 1.0.50
ASUS MB Peripheral Products 1.0.32
ASUS Mouse HAL 1.0.53
ASUS MousePad HAL 1.0.1.2
AacAudioHal 1.02.12
AacDispaly 1.1.25
AacVGA 0.0.3.1
CosairDram 1.0.13
KingstonDram 1.0.28
AURA DRAM Component 1.1.06
ENE RGB HAL 1.1.28.0
ENE_DRAM_RGB_AURA42 1.00.02
ENE_EHD_ASM_HAL 1.00.05
ENE_EHD_M2_HAL 1.00.02
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

@MasterC@ROG

Hello do you have a ETA on the fix for the problem i and others are presenting rog spotlight is gone not showing and is not cycling colors ?


regards
Rig1 - 14900KS - P112 - E88- MC86- Pcore 6.0/6.2/6.3 Asus Z690 Maximus Extreme - Ecores 4.7 - 48GB TForce 7200#64;7400ddr5 - MSI Suprim X RTX 4090@3070mhz - 24gb memory speed - Powerby corsair Ax1500i - Corsair1000d@custom Loop Rig2- 10920X@4.9 - Aorus X299 gaming 9 - gskill 3200@3600 - Zotac RTX 2080Ti - Powerby CM1200 - Noctua NHD15 black - Corsair 900D

Besides all the other problems I've written in the other threads that got no answer and just got closed because "A NEW VERSION CAME OUT"

Can literally anyone help me with MUSIC MODE on Armory Crate, STRIX B550 E.
It only works if either I disable ENHANCEMENTS (which I lose bass and surround and it sounds just crap)
Or if I change my speaker setup from 5.1 SURROUND to STEREO.

Haven't figured a way to have MUSIC MODE to work with 5.1 analog sound....
HELP? ANYONE? :))

Latest software, drivers, bios, etc, however it never worked with 5.1, no matter if I had older versions.

orphicpixel wrote:
Item Version
---- -------
Armoury Crate UWP App 3.3.7.0
ROG Live Service 1.1.16.0
AURA Service (Lighting Service) 3.04.32
Armoury Crate service 3.3.7
ASUS Aac_NBDT HAL 2.4.4.0
ASUS Keyboard HAL 1.01.12
ASUS MB Peripheral Products 1.0.33
ASUS Mouse HAL 1.1.0.34
AacAudioHal 1.3.7.0
AacDispaly 1.1.25


Since the armoury crate was updated, my anime matrix in my Zephyrus G14 is no longer working. Anime Matrix tab in armoury crate disappeared


Since I don't get someone to reply my post, I have tried to contact Asus Support and I got this

Dear ASUS Valued Customer,

Thank you for contacting Asus.
We apologize for the inconvenience caused.

Please use the below tool to uninstalling the Armoury crate and Install it from 2nd link

Open Armoury crate and go for an update first and check again.


https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Uninstall_Tool.zip


https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/ArmouryCrateInstallTool.zip


I just reinstalled and everything is working now

Like the Title says, i install them everything works with my rog crosshair viii hero, after some days , i cant see my MB in Armoury Crate, in the Update Center devices disappear . and AURA Creator dont detect any devices at all

I dont want to uninstall and install all the time, fix this crap..

And in the Driver Page , it says that i dont have the Chipset Driver , which is not true

Now today as well as my Armoury crate Update center updates not installing as of 7/1/21 that I have mentioned further up this thread I get the error message stating "Sorry, we cannot finnish the file instillation. Please restart the system & retry (Error code: 12) & I cant control my case, board & lighting strip with Armoury Crate, Aura Sync or iCue. (& yes I have restarted my machine multiple times)

The 3 hardware's doesn't show up on any of the 3 softwares & they just do an anoying rainbow cycle I can't switch off.

I have also noticed that since my innitial issue with Armoury crate update center that all 3 softwares have randomly started picking up my EVGA RTX 2080 which they never did before.

Also today Win did an update: 2021-01 Cumelative Update Preview for .NET Framework 3.5 and 4.8 Win 10 Version 1909 forx64 (KB4598301) , not sure if this has caused any issues.

Original message
Include the following info:
1. PC / Laptop = PC - ASUS Intel Z390 ROG MAXIMUS XI FORMULA 9th Gen ATX Motherboard
2. Aura Sync products = ASUS Intel Z390 ROG MAXIMUS XI FORMULA 9th Gen ATX Motherboard, Akasa AK-LD05-50RB Asus ROG RGB LED PC Light Strip 50cm.
3. 3rd-party peripheral, audio, or lighting software = Corsair iCUE v3.37.140, AURA Sync v?, EVGA PrecisionX1 v1.1.5 including LED sync, msi Afterburner v4.6.3 Beta 1 including RivaTuner Dtatistics Server v7.3.0 Beta 6, Strix Sonic Studio v1.1.21, GeForce Experience v3.20.5.70, Razer Synapse v2.21, Razer Synapse v3.5.1215.121019, Logitech Gaming Software v9.02.65
4. Wired / wireless connection = Wired
5. Reinstalled Windows? = No, 2 yr old rig using instillation purchased with.
6. Windows version & build = Edition - Windown 10 Home, Version - 1909, Installed 28/08/2019, OS build 18363.1316
7. Previous version of firmware or software that worked as expected = ? The update before 2.0.2.1, I assume this is 2.0.2.0
8. Clear description of your issue - Recently when going to Armoury Crate settings>Update center it states I need to update my 1) ROG MAXIMUS XI FORMULA - Device kit & 2) Addressable LED Strip - Device Kit, but when I press update on either they start to update & get less than 1/4 of the way through the update progression bar when an i in a circle flashes beside the update name & they stop. I can't complete either update. This has happened for both on updates v2.0.2.1 - 7/1/2021 & v2.0.2.2 - 21/1/2021
9. Any screenshots of the issue = No
10. Use our new log collection function = Created & PM'd to MasterC@ROG


Service Version
Item Version
---- -------
Armoury Crate UWP App 3.3.7.0
ROG Live Service 1.1.16.0
AURA Service (Lighting Service) 3.04.32
Armoury Crate lite service 3.3.7
ASUS AIOFan HAL 1.1.16
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.69.0
ASUS AURA Odd Component 1.0.8
ASUS Keyboard HAL 1.0.50
ASUS MB Peripheral Products 1.0.32
ASUS Mouse HAL 1.0.53
ASUS MousePad HAL 1.0.1.2
AacAudioHal 1.02.12
AacDispaly 1.1.25
AacVGA 0.0.3.1
CosairDram 1.0.13
KingstonDram 1.0.28
AURA DRAM Component 1.1.06
ENE RGB HAL 1.1.28.0
ENE_DRAM_RGB_AURA42 1.00.02
ENE_EHD_ASM_HAL 1.00.05
ENE_EHD_M2_HAL 1.00.02
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0

Asus hal updated and now its less broken, however i have to set 1 led strip to 42 instead of 21 and the other to 84 instead of 56 to get similar scaling, also why is gen 2 limited to 4 devices, i am using a hub with 10 argb fans connected but they are not detected in gen 2, and even tho i have 1 argb led strip connected to other port that one is not detected either in gen 2 even tho there only 1 argb device attached to my 2e argb header is this broken ?

Item Version
---- -------
Armoury Crate UWP App 3.3.7.0
ROG Live Service 1.1.16.0
AURA Service (Lighting Service) 3.04.32
Armoury Crate lite service 3.3.7
ASUS AIOFan HAL 1.1.16
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.1.4.0
AacVGA 0.0.3.1
KingstonDram 1.0.28
AURA DRAM Component 1.1.06
CorsairAsusPlugin 2.0.0
ENE RGB HAL 1.1.28.0
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0

TSportM wrote:
Rog spolight does not show after latest updates not just this one the other before, have the same problem, have conected to a USB Hub that has a light in the port fo activity and like i suspected after you conected it shuts of usb is only giving it power armory crate service or light service is not communicating.

Asus for the love of god fix this and the program overall....



Item Version
---- -------
Armoury Crate UWP App 3.3.7.0
ROG Live Service 1.1.16.0
AURA Service (Lighting Service) 3.04.32
Armoury Crate lite service 3.3.7
ASUS AIOFan HAL 1.1.16
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.69.0
ASUS Keyboard HAL 1.01.44
ASUS MB Peripheral Products 1.0.35
ASUS Mouse HAL 1.1.0.34
AacVGA 0.0.3.1
KingstonDram 1.0.28
AURA DRAM Component 1.1.06
ENE RGB HAL 1.1.28.0
ENE_ESD_ASM_HAL 1.0.9.5
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0



Fix this Asus spot light is dead right now



WHEN will this be fixed ?
Rig1 - 14900KS - P112 - E88- MC86- Pcore 6.0/6.2/6.3 Asus Z690 Maximus Extreme - Ecores 4.7 - 48GB TForce 7200#64;7400ddr5 - MSI Suprim X RTX 4090@3070mhz - 24gb memory speed - Powerby corsair Ax1500i - Corsair1000d@custom Loop Rig2- 10920X@4.9 - Aorus X299 gaming 9 - gskill 3200@3600 - Zotac RTX 2080Ti - Powerby CM1200 - Noctua NHD15 black - Corsair 900D