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Armoury crate v3.2.4.0 [report here if any issues]

MasterC
Community Admin
Community Admin
Suggest to uninstall Aura Sync software if already installed.

Release Notes:
(Please ensure these updates are installed before reporting issues)

Core services updates:
Armoruy Crate Service v3.2.5
Armoury Crate Lite Service v3.2.4
Lighting Service v3.04.24
ROG Live Service v1.1.10.0

New features:
Support for headset firmware update
"App diagnosis" utility update
Updated display for connected wireless devices (only device in use is shown when both dongle and USB cable connected)
Gaming laptop:
- Read AMD voltage via BIOS
- Audio solution
- Tablet mode
- Whisper mode
- AniMe Matrix Halloween gift
Enhanced device configuration page loading time

Support for new products:
Gundam Series (Keyboard, Mouse, Headset, Headset stand, Motherboard, AIO Cooler, Graphic Card)
[Peripheral] ROG Delta S, ROG Delta ORIGIN, ROG FALCHION, ROG KERIS WIRELESS
[Display] ROG SWIFT PG329Q, ROG Strix XG32VC, ROG Swift PG259QN

To update to the latest version of Armoury Crate, reboot and the update will run in the background automatically (do not open Armoury Crate for 10-15 minutes, and plug in the power for notebooks).

Before reporting issues, please make sure you have the latest software and firmware.
Be clear about the key issue. Mark/edit posts which are no longer relevant, tracking multiple posts in several pages not only takes time but the issue becomes unclear.

Include the following info:
1. PC / Laptop
2. Aura Sync products
3. 3rd-party peripheral, audio, or lighting software
4. Wired / wireless connection
5. Reinstalled Windows?
6. Windows version & build
7. Previous version of firmware or software that worked as expected
8. Clear description of your issue
9. Any screenshots of the issue
10. Use our new log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.

Log Collection Tool - Instructions
First, check the Record log box
Agree to the disclaimer
Replicate the issue you are having
Click on the Generate log data button
Save the log file to a location of your choice.
Stop the recording

Even though the log file is encrypted, share the log file with me by PM (provide link to file in cloud).
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin
1,109 Views
187 REPLIES 187

angrysnail wrote:
1. PC / Laptop - PC (ROG Z390 E Gaming)
2. Aura Sync products - Z390E, RTX Strix 3070 OC,XPG D60 RAM,ROG Strix Scope TKL,ROG XG32VQR,XPG S40 SSD
3. 3rd-party peripheral, audio, or lighting software - None
4. Wired / wireless connection - Wireless
5. Reinstalled Windows? - No
6. Windows version & build - Windows 10 Home 20H2 Build 19042.662
7. Previous version of firmware or software that worked as expected - Yes all works flawlessly on 3.0.4.0
8. Clear description of your issue - Motherboard currently not supported and addressable component not show up.
9. Any screenshots of the issue - Yes

87089

87090

Log Sent!


My problem has been resolved 100% today! Wohoo can't be so happy to get all my aura works now.:D

The new uninstaller really do wonders, just this time I done it in safe mode too, no windows reinstallation needed in my case. Thanks guys!

87113

1/15/21 Update: On my 30th or so time through the Uninstall Armoury Crate > Reboot > Reinstall Armoury Crate cycle, on rebooting I got a BIOS message "BIOS is updating LED firmware" and then it worked after that. Wish I knew what finally triggered that, but my problem is resolved now.

1. PC / Laptop: PC
2. Aura Sync products: Motherboard: Asus Prime X570-Pro (BIOS v3001). RAM: G.SKILL Trident Z Neo 32GB (2 x 16GB)
3. 3rd-party peripheral, audio, or lighting software: N/A
4. Wired / wireless connection: Wired
5. Reinstalled Windows?: Yes
6. Windows version & build: 20H2 19042.685
7. Previous version of firmware or software that worked as expected: New build, has never worked
8. Clear description of your issue: Cannot control RGB on motherboard or addressable header (have 3 AIO fans and AIO pump plugged into header) because these devices do not appear in AURA Sync>Sync devices section of Armoury Crate. Memory is the only device that shows up here. RGB components are lighting up with default pattern, but cannot be controlled. Have tested this on a fresh install of Windows with only Armoury Crate installed and still have issue.
9. Any screenshots of the issue: Screenshot attached
10. Use our new log collection function: Settings=>About=>App diagnostics: Sending link to log via DM.

From the Service version section:
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate lite service 3.2.4
ASUS AURA Extension Card HAL 1.0.24
AacVGA 0.0.3.0
KingstonDram 1.0.28
AURA DRAM Component 1.0.54
ENE RGB HAL 1.1.28.0
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0g

AleksK
Level 9
Is it resolved ROG Strix Flare media key issue or no?

Clean install of windows and armory crate, the home tab appears to be missing, i'd like to monitor the coolant temps for the LC AiO.

ROG Strix Z490-E
ROG Strix LC 360 RGB

I've noticed a few users having this same issue with the disappearance of home tab but no one knows a fix.

Can anybody at all help please???????

Could you elaborate what you mean by home tab? Do you mean the small triangles on each device which link to the device page? If so, that looks fine - they only show if the device allows its own lighting adjustments (one device only).

Hans_Landa wrote:
Clean install of windows and armory crate, the home tab appears to be missing, i'd like to monitor the coolant temps for the LC AiO.

ROG Strix Z490-E
ROG Strix LC 360 RGB

I've noticed a few users having this same issue with the disappearance of home tab but no one knows a fix.

Can anybody at all help please???????
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

Hypnotic
Level 7
After istalling it my ROG Gladius 1 whel and logo rgb buttons not light up anymore even factory resset not helping firmware v. 1.29.

Tried uninstalling and installing Armoury Crate?

Hypnotic wrote:
After istalling it my ROG Gladius 1 whel and logo rgb buttons not light up anymore even factory resset not helping firmware v. 1.29.
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

Paul17041993
Level 8
The 'LightingService' service has a huge windows handle leak, at the time I disabled the service it had leaked over 7 MILLION (7,000,000+) windows handle objects. The expected maximum of any given process for comparison is only a few thousand, however most driver services don't usually need more than 200. This leak in the long run can result in kernel resource starvation, which is an event that can occur due to coded number limitations, as opposed to running out of addressable memory.

LightingService still creates Event 51 Error: "An error was detected on device \Device\Harddisk3\DR3 during a paging operation." on startup with Kingston A2000 Nvme Drive. That makes various services crash on startup and ultimately leads tp system file corruption in the long run. Will anything be done to remedy this issue ? This plagues my system for 9 months now. If you can guide me, i can send you any logs needed.


Thanks

EnorymDIV wrote:
LightingService still creates Event 51 Error: "An error was detected on device \Device\Harddisk3\DR3 during a paging operation." on startup with Kingston A2000 Nvme Drive. That makes various services crash on startup and ultimately leads tp system file corruption in the long run. Will anything be done to remedy this issue ? This plagues my system for 9 months now. If you can guide me, i can send you any logs needed.

Thanks


I would be checking the RAM and your drive's connection (CPU socket, motherboard and m.2 slot could each have a bad connection), or even CPU stability, but otherwise if you disable the LightingService service (go to windows services, find it and set it to disabled, then stop it) does it help in the long run?
Its entirely possible that its corrupting the CMOS state while running, so also check that the BIOS is up to date, or even try rolling it back if it was just updated.