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Armoury crate v3.1.5.0 / v3.1.6.0 [report here if any issues]

MasterC
Community Admin
Community Admin
Suggest to uninstall Aura Sync software if already installed.

Release Notes:

V3.1.6.0 (Sept. 24, 2020)
Resolved: Armoury Crate service error issue on laptops

V3.1.5.0
New ASUS theme now available
Aura Sync Smart Mode can now display graphics card temperature
Improved speed for loading device configuration pages
Updated section: Scenario Profiles
UI enhancements
Resolved: ROG Chakram AURA Sync effect issue
Resolved: G.Skill DRAM sync issue

Support for new products:
ROG STRIX SCOPE RX keyboard
GeForce RTX 3090/3080 graphics cards
ROG SWIFT PG329Q
ROG Strix XG32VC

To update to the latest version of Armoury Crate, reboot and the update will run in the background automatically (do not open Armoury Crate for 10-15 minutes, and plug in the power for notebooks).

Before reporting issues, please make sure you have the latest software and firmware.
Be clear about the key issue. Mark/edit posts which are no longer relevant, tracking multiple posts in several pages not only takes time but the issue becomes unclear.

Include the following info:
1. PC / Laptop
2. Aura Sync products
3. 3rd-party peripheral, audio, or lighting software
4. Wired / wireless connection
5. Reinstalled Windows?
6. Windows version & build
7. Previous version of firmware or software that worked as expected
8. Clear description of your issue
9. Any screenshots of the issue
10. Use our new log collection function: Settings=>About=>App diagnostics

Log Collection Tool - Instructions
First, check the Record log box
Agree to the disclaimer
Replicate the issue you are having
Click on the Generate log data button
Save the log file to a location of your choice.
Stop the recording

Even though the log file is encrypted, share the log file with me by PM (provide link to file in cloud).
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin
108,460 Views
216 REPLIES 216

Tridium82 wrote:
Same problem...................................................... Next time i take Aorus :mad::mad::mad::mad::mad::mad:


.... same here .... really going to change vendor next time ... it's a pity .... I bought so many devices from Asus but this armoury crate SW is a mess and a pain :mad::mad:

wollax wrote:
.... same here .... really going to change vendor next time ... it's a pity .... I bought so many devices from Asus but this armoury crate SW is a mess and a pain :mad::mad:


Especially after all these years where Asus or the programmer(s) (I hope there is more than 1 guy working on all of the software, but it doesn't feel like it) had plenty of time to release stable software. I never experienced any software to be this buggy or prone to breaking like Aura/Armoury Crate and other Asus' Software (I'm looking at you, AI Suite 3! With your PC freezes, Bluescreens, etc...).

At least there is finally an Armoury Crate uninstall tool available, which uninstalls everything related to Armoury Crate.

TSportM wrote:
after having to use image restore,

Now after the update this crap happens

86692

does not see any of my

ROG Rampage Vi Extreme Encore
ROg chakram
Strix Arion
ROG aura Terminal
ROG strix Scoop deluxe

after the hal update its dead,

if press aura efects the app closes

GREat asus just GREAT

Item Version
---- -------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.9.0
AURA Service (Lighting Service) 3.04.22
Armoury Crate lite service 3.1.5
ASUS AIOFan HAL 1.1.14
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.68.0
ASUS Keyboard HAL 1.01.27
ASUS MB Peripheral Products 1.0.35
ASUS Mouse HAL 1.1.0.27
AacVGA 0.0.3.0
KingstonDram 1.0.28
AURA DRAM Component 1.0.54
ENE RGB HAL 1.1.28.0
ENE_ESD_ASM_HAL 1.0.9.5
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3


Same problem my bord ROG MAXIMUS XI HERO (WI-FI) and rog 2070super and gskill ram all gone

djamelXm
Level 7
After today update the software is dead
86695
Item Version
---- -------
Armoury Crate UWP App 3.1.6.0
ROG Live Service 1.1.6.0
AURA Service (Lighting Service) 3.04.22
Armoury Crate lite service 3.1.5
ASUS AURA Extension Card HAL 1.0.24
ASUS Mouse HAL 1.1.0.27
AacVGA 0.0.3.0
KingstonDram 1.0.28
AURA DRAM Component 1.0.54
ENE RGB HAL 1.1.28.0
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3

Hopper64
Level 16
I have the same issue as TSport and Fluffle. Was working fine until I think a new version automatically downloaded. None of my Asus devices are recognized. How many times do we have to go through the exact same problem?? Test before release??
MZ790AE Bios 1801, GSkill F5-8400J4052G24GX2-TR5S, 14900KS, EKWB D5 TBE 300, Seasonic Prime TX-1600 ATX 3.1 Noctua Edition, Asus Strix 4090 w/ HK block, Phanteks Enthoo Elite, Asus Claymore 2, Asus Gladius 3, Asus XG349C, Crucial T705, Windows 11 Pro

Hopper64 wrote:
I have the same issue as TSport and Fluffle. Was working fine until I think a new version automatically downloaded. None of my Asus devices are recognized. How many times do we have to go through the exact same problem?? Test before release??



same problem here

https://rog.asus.com/forum/showthread.php?120784-Armoury-crate-v3-1-5-0-v3-1-6-0-report-here-if-any-...

asus for the love of GOD get your act together...
Rig1 - 14900KS - P112 - E88- MC86- Pcore 6.0/6.2/6.3 Asus Z690 Maximus Extreme - Ecores 4.7 - 48GB TForce 7200#64;7400ddr5 - MSI Suprim X RTX 4090@3070mhz - 24gb memory speed - Powerby corsair Ax1500i - Corsair1000d@custom Loop Rig2- 10920X@4.9 - Aorus X299 gaming 9 - gskill 3200@3600 - Zotac RTX 2080Ti - Powerby CM1200 - Noctua NHD15 black - Corsair 900D

Use uninstall tool check.

[2020-10-30 12:50:06][UI] ===== Unisntall Start =====
[2020-10-30 12:50:06][UI] Unisntall Service
[2020-10-30 12:50:07][ServiceDLL] Uninstall AURA Service
[2020-10-30 12:50:10][ServiceDLL] Uninstall AURA Service Success.
[2020-10-30 12:50:10][ServiceDLL] Uninstall Layermanager
[2020-10-30 12:50:11][ServiceDLL] Uninstall Layermanager Success.
[2020-10-30 12:50:11][ServiceDLL] Uninstall Armoury Crate (Lite) Service
[2020-10-30 12:50:11][ServiceDLL] Uninstall ARMOURY CRATE Lite Service
[2020-10-30 12:50:11][ServiceDLL] Uninstall Armoury Crate (Lite) Service Success.
[2020-10-30 12:50:11][ServiceDLL] Uninstall ROG Live Service
[2020-10-30 12:50:13][ServiceDLL] Uninstall ROG Live Service Success.
[2020-10-30 12:50:14][ServiceDLL] Uninstall Omaha Client
[2020-10-30 12:50:14][ServiceDLL] Uninstall Omaha Client Success.
[2020-10-30 12:50:14][UI] Unisntall Service Success
[2020-10-30 12:50:14][UI] Unisntall DeviceView
[2020-10-30 12:50:26][UI] Unisntall DeviceView Success
[2020-10-30 12:50:26][UI] Unisntall DeviceHal
[2020-10-30 12:50:26][HalDLL] Uninstall HAL
[2020-10-30 12:50:26][HalDLL] HAL Count : 5
[2020-10-30 12:50:26][HalDLL] 3rd HAL Count : 7
[2020-10-30 12:50:37][HalDLL] Uninstall Hal related registry
[2020-10-30 12:50:37][HalDLL] Uninstall Hal end
[2020-10-30 12:50:37][HalDLL] HAL Count : 0
[2020-10-30 12:50:37][HalDLL] 3rd HAL Count : 1
[2020-10-30 12:50:37][UI] Unisntall DeviceHal Success
[2020-10-30 12:50:37][UI] Kill Process
[2020-10-30 12:50:37][UI] Unisntall UWP
[2020-10-30 12:50:37][UWPDLL] Uninstall ArmouryCrate
[2020-10-30 12:50:39][UWPDLL] Uninstall AURACreator
[2020-10-30 12:50:40][UI] Unisntall UWP Success
[2020-10-30 12:50:45][UI] Delete related folder and file
[2020-10-30 12:50:48][UI] Delete related folder and file Success
[2020-10-30 13:02:51][UI] ===== Unisntall Start =====
[2020-10-30 13:02:51][UI] Unisntall Service
[2020-10-30 13:02:52][ServiceDLL] Uninstall AURA Service
[2020-10-30 13:02:52][ServiceDLL] Uninstall AURA Service uninstall path does not exist.
[2020-10-30 13:02:52][ServiceDLL] Uninstall AURA Service Success.
[2020-10-30 13:02:52][ServiceDLL] Uninstall Layermanager
[2020-10-30 13:02:52][ServiceDLL] Uninstall Layermanager Success.
[2020-10-30 13:02:52][ServiceDLL] Uninstall Armoury Crate (Lite) Service
[2020-10-30 13:02:52][ServiceDLL] Uninstall Armoury Crate (Lite) Service Success.
[2020-10-30 13:02:52][ServiceDLL] Uninstall ROG Live Service
[2020-10-30 13:02:54][ServiceDLL] Uninstall ROG Live Service Success.
[2020-10-30 13:02:55][ServiceDLL] Uninstall Omaha Client
[2020-10-30 13:03:04][ServiceDLL] Uninstall Omaha Client Success.
[2020-10-30 13:03:04][UI] Unisntall Service Success
[2020-10-30 13:03:04][UI] Unisntall DeviceView
[2020-10-30 13:03:04][UWPDLL] Uninstall AURACreator
[2020-10-30 13:03:05][UI] Unisntall UWP Success
[2020-10-30 13:03:10][UI] Delete related folder and file
[2020-10-30 13:03:12][UI] Delete related folder and file Success
[2020-10-31 12:36:30][UI] ===== Unisntall Start =====
[2020-10-31 12:36:30][UI] Unisntall Service
[2020-10-31 12:36:31][ServiceDLL] Uninstall AURA Service
[2020-10-31 12:36:33][ServiceDLL] Uninstall AURA Service Success.
[2020-10-31 12:36:33][ServiceDLL] Uninstall Layermanager
[2020-10-31 12:36:34][ServiceDLL] Uninstall Layermanager Success.
[2020-10-31 12:36:34][ServiceDLL] Uninstall Armoury Crate (Lite) Service
[2020-10-31 12:36:34][ServiceDLL] Uninstall ARMOURY CRATE Lite Service
[2020-10-31 12:36:35][ServiceDLL] Uninstall Armoury Crate (Lite) Service Success.
[2020-10-31 12:36:35][ServiceDLL] Uninstall ROG Live Service
[2020-10-31 12:36:36][ServiceDLL] Uninstall ROG Live Service Success.
[2020-10-31 12:36:37][ServiceDLL] Uninstall Omaha Client
[2020-10-31 12:36:38][ServiceDLL] Uninstall Omaha Client Success.
[2020-10-31 12:36:38][UI] Unisntall Service Success
[2020-10-31 12:36:38][UI] Unisntall DeviceView
[2020-10-31 12:36:50][UI] Unisntall DeviceView Success
[2020-10-31 12:36:50][UI] Unisntall DeviceHal
[2020-10-31 12:36:50][HalDLL] Uninstall HAL
[2020-10-31 12:36:50][HalDLL] HAL Count : 5
[2020-10-31 12:36:50][HalDLL] 3rd HAL Count : 6
[2020-10-31 12:36:59][HalDLL] Uninstall Hal related registry
[2020-10-31 12:36:59][HalDLL] Uninstall Hal end
[2020-10-31 12:36:59][HalDLL] HAL Count : 0
[2020-10-31 12:36:59][HalDLL] 3rd HAL Count : 1
[2020-10-31 12:36:59][UI] Unisntall DeviceHal Success
[2020-10-31 12:36:59][UI] Kill Process
[2020-10-31 12:37:00][UI] Unisntall UWP
[2020-10-31 12:37:00][UWPDLL] Uninstall ArmouryCrate
[2020-10-31 12:37:01][UWPDLL] Uninstall AURACreator
[2020-10-31 12:37:03][UI] Unisntall UWP Success
[2020-10-31 12:37:08][UI] Delete related folder and file
[2020-10-31 12:37:10][UI] Delete related folder and file Success
[2020-10-31 12:37:10][UI] ===== Unisntall End =====
[2020-10-31 14:22:42][UI] ===== Unisntall Start =====
[2020-10-31 14:22:42][UI] Unisntall Service
[2020-10-31 14:22:43][ServiceDLL] Uninstall AURA Service
[2020-10-31 14:22:46][ServiceDLL] Uninstall AURA Service Success.
[2020-10-31 14:22:46][ServiceDLL] Uninstall Layermanager
[2020-10-31 14:22:46][ServiceDLL] Uninstall Layermanager Success.
[2020-10-31 14:22:46][ServiceDLL] Uninstall Armoury Crate (Lite) Service
[2020-10-31 14:22:46][ServiceDLL] Uninstall ARMOURY CRATE Lite Service
[2020-10-31 14:22:47][ServiceDLL] Uninstall Armoury Crate (Lite) Service Success.
[2020-10-31 14:22:47][ServiceDLL] Uninstall ROG Live Service
[2020-10-31 14:22:48][ServiceDLL] Uninstall ROG Live Service Success.
[2020-10-31 14:22:49][ServiceDLL] Uninstall Omaha Client
[2020-10-31 14:22:50][ServiceDLL] Uninstall Omaha Client Success.
[2020-10-31 14:22:50][UI] Unisntall Service Success
[2020-10-31 14:22:50][UI] Unisntall DeviceView
[2020-10-31 14:23:02][UI] Unisntall DeviceView Success
[2020-10-31 14:23:02][UI] Unisntall DeviceHal
[2020-10-31 14:23:02][HalDLL] Uninstall HAL
[2020-10-31 14:23:02][HalDLL] HAL Count : 5
[2020-10-31 14:23:02][HalDLL] 3rd HAL Count : 6
[2020-10-31 14:23:12][HalDLL] Uninstall Hal related registry
[2020-10-31 14:23:12][HalDLL] Uninstall Hal end
[2020-10-31 14:23:12][HalDLL] HAL Count : 0
[2020-10-31 14:23:12][HalDLL] 3rd HAL Count : 1
[2020-10-31 14:23:12][UI] Unisntall DeviceHal Success
[2020-10-31 14:23:12][UI] Kill Process
[2020-10-31 14:23:12][UI] Unisntall UWP
[2020-10-31 14:23:12][UWPDLL] Uninstall ArmouryCrate
[2020-10-31 14:23:14][UWPDLL] Uninstall AURACreator
[2020-10-31 14:23:15][UI] Unisntall UWP Success
[2020-10-31 14:23:20][UI] Delete related folder and file
[2020-10-31 14:23:22][UI] Delete related folder and file Success
[2020-10-31 14:23:22][UI] ===== Unisntall End =====
[2020-10-31 14:38:35][UI] ===== Unisntall Start =====
[2020-10-31 14:38:35][UI] Unisntall Service
[2020-10-31 14:38:36][ServiceDLL] Uninstall AURA Service
[2020-10-31 14:38:38][ServiceDLL] Uninstall AURA Service Success.
[2020-10-31 14:38:38][ServiceDLL] Uninstall Layermanager
[2020-10-31 14:38:39][ServiceDLL] Uninstall Layermanager Success.
[2020-10-31 14:38:39][ServiceDLL] Uninstall Armoury Crate (Lite) Service
[2020-10-31 14:38:39][ServiceDLL] Uninstall ARMOURY CRATE Lite Service
[2020-10-31 14:38:43][ServiceDLL] Uninstall Armoury Crate (Lite) Service Success.
[2020-10-31 14:38:43][ServiceDLL] Uninstall ROG Live Service
[2020-10-31 14:38:44][ServiceDLL] Uninstall ROG Live Service Success.
[2020-10-31 14:38:45][ServiceDLL] Uninstall Omaha Client
[2020-10-31 14:38:46][ServiceDLL] Uninstall Omaha Client Success.
[2020-10-31 14:38:46][UI] Unisntall Service Success
[2020-10-31 14:38:46][UI] Unisntall DeviceView
[2020-10-31 14:38:57][UI] Unisntall DeviceView Success
[2020-10-31 14:38:57][UI] Unisntall DeviceHal
[2020-10-31 14:38:57][HalDLL] Uninstall HAL
[2020-10-31 14:38:57][HalDLL] HAL Count : 5
[2020-10-31 14:38:57][HalDLL] 3rd HAL Count : 6
[2020-10-31 14:39:07][HalDLL] Uninstall Hal related registry
[2020-10-31 14:39:07][HalDLL] Uninstall Hal end
[2020-10-31 14:39:07][HalDLL] HAL Count : 0
[2020-10-31 14:39:07][HalDLL] 3rd HAL Count : 1
[2020-10-31 14:39:07][UI] Unisntall DeviceHal Success
[2020-10-31 14:39:07][UI] Kill Process
[2020-10-31 14:39:07][UI] Unisntall UWP
[2020-10-31 14:39:07][UWPDLL] Uninstall ArmouryCrate
[2020-10-31 14:39:08][UWPDLL] Uninstall AURACreator
[2020-10-31 14:39:09][UI] Unisntall UWP Success
[2020-10-31 14:39:14][UI] Delete related folder and file
[2020-10-31 14:39:17][UI] Delete related folder and file Success
[2020-10-31 14:39:17][UI] ===== Unisntall End =====


Reinstall check
Aura service freezing for 2 minutes or more check
Installation succesfull well not really its saying memoire instead of memory
Everything working again check
Reboot.
Everything working still check set configuration check.
Reboot again check.
Check if armoury crate still working nope motherboard + memory and strip is gone even tho motherboard section is still showing where you configure strip size.

Ready to give up and commit suicide.

I hope you all get fired cos you haven't changed one bit since start of the year, support is awfull to non existant there no solutions fixes take month's only for it to break again for month's

Go **** yourself Asus pandemic or not you can easily work from home and still have this fixed in a swift manner you decision to leave this issue open for month's.

....................../´¯/)
....................,/¯../
.................../..../
............./´¯/'...'/´¯¯`·¸
........../'/.../..../......./¨¯\
........('(...´...´.... ¯~/'...')
.........\.................'...../
..........''...\.......... _.·´
............\..............(
..............\.............\...

Hopper64
Level 16
Yea, same as djamel too.
MZ790AE Bios 1801, GSkill F5-8400J4052G24GX2-TR5S, 14900KS, EKWB D5 TBE 300, Seasonic Prime TX-1600 ATX 3.1 Noctua Edition, Asus Strix 4090 w/ HK block, Phanteks Enthoo Elite, Asus Claymore 2, Asus Gladius 3, Asus XG349C, Crucial T705, Windows 11 Pro

Hopper64
Level 16
I tried the uninstall tool. Still screwed up after reboot and reinstall of crate.
MZ790AE Bios 1801, GSkill F5-8400J4052G24GX2-TR5S, 14900KS, EKWB D5 TBE 300, Seasonic Prime TX-1600 ATX 3.1 Noctua Edition, Asus Strix 4090 w/ HK block, Phanteks Enthoo Elite, Asus Claymore 2, Asus Gladius 3, Asus XG349C, Crucial T705, Windows 11 Pro

Hopper64 wrote:
I tried the uninstall tool. Still screwed up after reboot and reinstall of crate.


we have to wait for them to fix, just have to wait we pay premium but get bad service.


cheers
Rig1 - 14900KS - P112 - E88- MC86- Pcore 6.0/6.2/6.3 Asus Z690 Maximus Extreme - Ecores 4.7 - 48GB TForce 7200#64;7400ddr5 - MSI Suprim X RTX 4090@3070mhz - 24gb memory speed - Powerby corsair Ax1500i - Corsair1000d@custom Loop Rig2- 10920X@4.9 - Aorus X299 gaming 9 - gskill 3200@3600 - Zotac RTX 2080Ti - Powerby CM1200 - Noctua NHD15 black - Corsair 900D