cancel
Showing results for 
Search instead for 
Did you mean: 

Armoury crate v3.1.5.0 / v3.1.6.0 [report here if any issues]

MasterC
Community Admin
Community Admin
Suggest to uninstall Aura Sync software if already installed.

Release Notes:

V3.1.6.0 (Sept. 24, 2020)
Resolved: Armoury Crate service error issue on laptops

V3.1.5.0
New ASUS theme now available
Aura Sync Smart Mode can now display graphics card temperature
Improved speed for loading device configuration pages
Updated section: Scenario Profiles
UI enhancements
Resolved: ROG Chakram AURA Sync effect issue
Resolved: G.Skill DRAM sync issue

Support for new products:
ROG STRIX SCOPE RX keyboard
GeForce RTX 3090/3080 graphics cards
ROG SWIFT PG329Q
ROG Strix XG32VC

To update to the latest version of Armoury Crate, reboot and the update will run in the background automatically (do not open Armoury Crate for 10-15 minutes, and plug in the power for notebooks).

Before reporting issues, please make sure you have the latest software and firmware.
Be clear about the key issue. Mark/edit posts which are no longer relevant, tracking multiple posts in several pages not only takes time but the issue becomes unclear.

Include the following info:
1. PC / Laptop
2. Aura Sync products
3. 3rd-party peripheral, audio, or lighting software
4. Wired / wireless connection
5. Reinstalled Windows?
6. Windows version & build
7. Previous version of firmware or software that worked as expected
8. Clear description of your issue
9. Any screenshots of the issue
10. Use our new log collection function: Settings=>About=>App diagnostics

Log Collection Tool - Instructions
First, check the Record log box
Agree to the disclaimer
Replicate the issue you are having
Click on the Generate log data button
Save the log file to a location of your choice.
Stop the recording

Even though the log file is encrypted, share the log file with me by PM (provide link to file in cloud).
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin
505 Views
216 REPLIES 216

V3.2.4.0 will be officially released in less than 3 hours from now. Please try again then.

reegamer wrote:
Hi all,
Asus GX502. I still have the 3.1.6.0 version. Cannot get the new one.
Still does not show up CPU frequency and and use.
Any clue?. New version is still not available?
Thanks all.
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

MasterC@ROG wrote:
V3.2.4.0 will be officially released in less than 3 hours from now. Please try again then.


New Version Armoury Crate 3.2.4.0 or new version service?

MasterC@ROG wrote:
V3.2.4.0 will be officially released in less than 3 hours from now. Please try again then.


Still broken, the app updated but not the service and the problem of the cpu frequency and use not displaying seems to be the service.

cekeu
Level 12
Now all you have to do is fix the Rog Live Service.exe vs EasyAntiCheat conflict. The rest is good now

Item Version
---- -------
Armoury Crate UWP App 3.1.6.0
ROG Live Service 1.1.9.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate lite service 3.2.4
ASUS AIOFan HAL 1.1.14
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.68.0
AacVGA 0.0.3.0
KingstonDram 1.0.28
AURA DRAM Component 1.0.54
ENE RGB HAL 1.1.28.0
ENE_QSI_Azeroth_HAL 1.0.9.0
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3

troopergr
Level 7
clude the following info:
1. Asus Maximus X Hero with latest bios 2402
2. Aura Sync products : motherboard, viper ram, asus tuf card, 1 addressable rgb strip (from EK for waterblock)
3. Viper RGB
4. Wired
5. Reinstalled Windows NO
6. Windows version & build : 10, 2004, build 10.0.19041.572
7. Previous version of firmware or software that worked as expected. When I first installed it I could select the motherboard.
8. After updating the various items in the update center (asus hal central, rog maximus X hero etc), the Armory crate does not see the motherboard and the RGB header 1 and RGB header 2. It can only detect the RAM, the ADD_HEADER at bottom left of mb and the ASUS TUF card. No other program can detect the motherboard and the other RGB headers... The headers seem to work fine as they are cycling RGB on their own pace, but I cannot control them from any program.

I have reinstalled armoury crate many times, but the problem is the same. When I select the motrherboard from the devices it will only show the LED Strip, nothing else.
9. Any screenshots of the issue
10. Use our new log collection function: Settings=>About=>App diagnostics
i9-12900K, Asus Strix Z690-F, G.Skill 6000-32GB, Asus TUF 3090 OC, watercooled, Odyssey G9

Valethar
Level 8
Is there a working installer for this? The one linked at https://www.asus.com/campaign/aura/global/download.php always fails.

kahatanna7
Level 8
Okay, my update:

Asus ROG Spatha got fixed.

Asus ROG Delta still not working. Firmware version 0144, Armory Crate 3.2.4.0 Clean installation.

Is there any way to get a standalone release of the firmware like you have for version 038? Or is the Armory Crate version the cause of the problem?

ROG Spatha still 90% broken,
Lighting controls: broken
Performance controls (DPI etc): broken
Calibration: broken
Power options: broken
Button remapping: working, for now.

ROG Claymore
Initialization broken.

AleksK
Level 9
Same problem with me, when use media keys on Rog Strix Flare keyboard un-sync immediately!

Here is log file

Item Version
---- -------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate lite service 3.2.4
ASUS AIOFan HAL 1.1.14
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.68.0
ASUS Keyboard HAL 1.01.35
ASUS Mouse HAL 1.1.0.27
AacAudioHal 1.3.18.0
AacVGA 0.0.3.0
KingstonDram 1.0.28
AURA DRAM Component 1.0.54
ENE RGB HAL 1.1.28.0
ENE_ESD_ASM_HAL 1.0.9.5
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3

After the 3.2.4.0 update came out I am seeing a update in the update center for PRIME X570-PRO HAL Version 1.1.14. If I click update the Update progress bar goes but then the Update button reappears and after that Armoury Crate will not work until I uninstall and reinstall again. After reinstall the update is still there.

If I click on PRIME X570-PRO under device it just spins for a very long time then gives me a black screen (It does this regardless of is I click the broken update button or not)

It also is not detecting my G.Skill Trident Z NEO Ram. (RAM has not been detected since update to 3.1.6.0)

Should I try reinstalling windows or would that somehow cause even more problems?


1. PC / Laptop: PC
2. Aura Sync products: Asus Prime X570 Pro, Asus String RTX 2080 Super, Coolermaster ML360R RGB, 32GB GSkill Trident Z NEO (2 16GB sticks)
3. 3rd-party peripheral, audio, or lighting software: Corsair ICUE is installed (with the Asus plugin disabled)
4. Wired / wireless connection: Wired
5. Reinstalled Windows?: NO
6. Windows version & build: Windows 10 Version 2004 OS Build 19041.572
7. Previous version of firmware or software that worked as expected: I had version 3.0.4.0 of Armoury Crate before updating to 3.1.6.0. It worked before the update
8. Clear description of your issue: It is showing a update for PRIME X570-Pro HAL but clicking update breaks Armoury Crate until I reinstall. Armoury Crate is also not detecting either of my ram sticks. They are not showing up under sync devices.
9. Any screenshots of the issue:

86745

Here is the Service Version Check results.

Item Version
---- -------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate lite service 3.2.4
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.68.0
AacVGA 0.0.3.0
AURA DRAM Component 1.0.54
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3