Armoury crate v3.1.5.0 / v3.1.6.0 [report here if any issues]

[MasterC]

Suggest to uninstall Aura Sync software if already installed.

Release Notes:

V3.1.6.0 (Sept. 24, 2020)
Resolved: Armoury Crate service error issue on laptops

V3.1.5.0
New ASUS theme now available
Aura Sync Smart Mode can now display graphics card temperature
Improved speed for loading device configuration pages
Updated section: Scenario Profiles
UI enhancements
Resolved: ROG Chakram AURA Sync effect issue
Resolved: G.Skill DRAM sync issue

Support for new products:
ROG STRIX SCOPE RX keyboard
GeForce RTX 3090/3080 graphics cards
ROG SWIFT PG329Q
ROG Strix XG32VC

To update to the latest version of Armoury Crate, reboot and the update will run in the background automatically (do not open Armoury Crate for 10-15 minutes, and plug in the power for notebooks).

Before reporting issues, please make sure you have the latest software and firmware.
Be clear about the key issue. Mark/edit posts which are no longer relevant, tracking multiple posts in several pages not only takes time but the issue becomes unclear.

Include the following info:
1. PC / Laptop
2. Aura Sync products
3. 3rd-party peripheral, audio, or lighting software
4. Wired / wireless connection
5. Reinstalled Windows?
6. Windows version & build
7. Previous version of firmware or software that worked as expected
8. Clear description of your issue
9. Any screenshots of the issue
10. Use our new log collection function: Settings=>About=>App diagnostics

Log Collection Tool - Instructions
First, check the Record log box
Agree to the disclaimer
Replicate the issue you are having
Click on the Generate log data button
Save the log file to a location of your choice.
Stop the recording

Even though the log file is encrypted, share the log file with me by PM (provide link to file in cloud).

[Hauser_Ger]

cekeu wrote:
Try to create another standard user account on your system then install Armoury crate there (enter administrator password) and update armoury from this account. that's how I was able to update it.

Worked for me as well. Thanks man!

[Monkeyman7890]

After updating to 3.1.6.0 Armoury Crate no longer detects my GSkill Ram under Sync Devices

1. PC / Laptop: PC
2. Aura Sync products: Asus Prime X570 Pro, Asus String RTX 2080 Super, Coolermaster ML360R RGB, GSkill Trident Z RGB (2 sticks)
3. 3rd-party peripheral, audio, or lighting software: After updating to 3.1.6.0 Armoury Crate no longer detects my GSkill Ram under Sync Devices

1. PC / Laptop: PC
2. Aura Sync products: Asus Prime X570 Pro, Asus String RTX 2080 Super, Coolermaster ML360R RGB, GSkill Trident Z RGB (2 sticks)
3. 3rd-party peripheral, audio, or lighting software: Corsair ICUE is installed (with the Asus plugin disabled)
4. Wired / wireless connection: Wired
5. Reinstalled Windows?: NO
6. Windows version & build: Windows 10 Version 2004 OS Build 19041.508
7. Previous version of firmware or software that worked as expected: I had version 3.0.4.0 of Armoury Crate before updating to 3.1.6.0. It worked before the update
8. Clear description of your issue: Armoury Crate is no longer detecting either of my ram sticks. They are not showing up under sync devices
9. Any screenshots of the issue: N/A

Here is the Service Version Check results.

Item Version
---- -------
Armoury Crate UWP App 3.1.6.0
ROG Live Service 1.1.6.0
AURA Service (Lighting Service) 3.04.22
Armoury Crate lite service 3.1.5
ASUS AIOFan HAL 1.1.14
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.68.0
AacVGA 0.0.3.0
KingstonDram 1.0.27
AURA DRAM Component 1.0.53
ENE_DRAM_RGB_AURA42 1.00.02
ENE_QSI_Azeroth_HAL 1.0.9.0

I did not generate a log because I am not sure of what action I would need to do to record it not picking up a device.
Let me know if there is some action I can generate a log for that will help.

[cekeu]

Try by creating a second standard user account (not administrator). then without having previously uninstalled Armourycrate, install on top the ArmouryCrateInstallTool https://www.asus.com/supportonly/Armoury%20Crate/HelpDesk_Download/ When requesting Administrator permission, enter the password or PIN code of your administrator account then when Armoury opens launch the update. This is how I was able to update it. It's a coincidence but it worked for me. I was able to avoid the update loop by chance with this way.

[alibazlamit]

cekeu wrote:
Try by creating a second standard user account (not administrator). then without having previously uninstalled Armourycrate, install on top the ArmouryCrateInstallTool https://www.asus.com/supportonly/Armoury%20Crate/HelpDesk_Download/ When requesting Administrator permission, enter the password or PIN code of your administrator account then when Armoury opens launch the update. This is how I was able to update it. It's a coincidence but it worked for me. I was able to avoid the update loop by chance with this way.

I did follow the exact same steps but after i update it ask for restart. I restart and go back to the standard user and the same thing again. It still shows the update.

I am sorry but it did not work for me 😞

[FelixCat]

alibazlamit wrote:
I did follow the exact same steps but after i update it ask for restart. I restart and go back to the standard user and the same thing again. It still shows the update.

I am sorry but it did not work for me 😞

Works on mine but with additional steps.

1. Create a new non admin account.
2. Install ArmouryCrateInstallTool.

2.a. requires admin access which I allowed

3. Turn off "Controlled folder access"

3.a. You can search this from the task bar's search

4. Install the update on the update tab for my Ryujin.
5. Restart PC.
6. Log in again on the non admin account.

6.a. Update was not applied.

7. Re do Step 2, 4 and 5.

7.a. At this point the update for Ryujin from the list of update was gone.

8. Log in to Admin account.
9. Open ArmouryCrate and update was applied.
10. Open Ryujin from devices

10.a. it will take a bit of time to refresh but update was already beeen applied.

11. Turn on again "Controlled folder access"

11.a. I prefer to turn it on again

[alibazlamit]

FelixCat wrote:
Works on mine but with additional steps.

1. Create a new non admin account.
2. Install ArmouryCrateInstallTool.

2.a. requires admin access which I allowed

3. Turn off "Controlled folder access"

3.a. You can search this from the task bar's search

4. Install the update on the update tab for my Ryujin.
5. Restart PC.
6. Log in again on the non admin account.

6.a. Update was not applied.

7. Re do Step 2, 4 and 5.

7.a. At this point the update for Ryujin from the list of update was gone.

8. Log in to Admin account.
9. Open ArmouryCrate and update was applied.
10. Open Ryujin from devices

10.a. it will take a bit of time to refresh but update was already beeen applied.

11. Turn on again "Controlled folder access"

11.a. I prefer to turn it on again

Did not work and i am stuck at these two updates the mouse seems to get updated but as soon as i restart it goes back to zero state.
I turned off Antivirus Avast i thought it could help but no. I am not sure what to try anymore. Anyways this should not be this difficult for ASUS

[cekeu]

Me too 1 time out of 2 after switching on the computer I have to open armourycrate to restart the monitoring

[transnone]

Related issue, can replicate this every time. The service high cpu usage is hit or miss, but anything beyond drivers 2.2.27.0 are busted with regards to the service. Nothing done in this thread has been helpful.

https://rog.asus.com/forum/showthread.php?120940-Asus-System-Interface-V2-Drivers

[Crystalyne]

MasterC@ROG wrote:
Please post in the thread below and provide the info requested in the original post:
https://rog.asus.com/forum/showthread.php?120784-Armoury-crate-v3-1-5-0-v3-1-6-0-report-here-if-any-...

Hey,

There's a bug in the latest armoury crate which means the ROG Spatha's lighting is completely unusable. The application just says "We are sorry. There's an error with the device page. The application is going to reload the device page now." if you try to change the lighting settings and takes (literally) 5 mins to reload the page. There's nothing wrong with my hardware, as it worked fine in Armoury II.

I'll also note that even when it doesn't present the error, the lighting does not actually change.

Bug still present in latest AC version.


1. PC
2. ROG Claymore, ROG Spatha, Crucial Ballistix Tactical Tracer (DDR4)
3. N/A
4. Wired
5. Yes (PS - WHERE IS THE AC UNINSTALLER?)
6. Windows 2004 build 19041.546
7. N/A - Armoury II worked fine.
8. See above
9. N/A
10. Use our new log collection function: Settings=>About=>App diagnostics

Item Version
---- -------
Armoury Crate UWP App 3.1.6.0
ROG Live Service 1.1.6.0
AURA Service (Lighting Service) 3.04.22
Armoury Crate lite service 3.1.5
ASUS AIOFan HAL 1.1.14
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.68.0
ASUS Keyboard HAL 1.01.27
ASUS Mouse HAL 1.1.0.27
AacVGA 0.0.3.0
KingstonDram 1.0.27
AURA DRAM Component 1.0.53
ENE RGB HAL 1.1.26.1
ENE_QSI_Azeroth_HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.5.1

[Shadow530]

I cant install Crate App at all after reinstalled my complete OS

:((((