Armoury crate v3.0.4.0 [report here if any issues]

[MasterC]

Release Notes:

New Log Collection function for App diagnosis
Update Center improvements
App launch improvements
Add WeChat ROG group code for China
New iCafe mode
Updated AURA Sync - Music effects
New AURA Sync effect - Adaptive Color effect
Lighting effect improvements
Bug fixes

Support for new peripherals:
TUF GAMING K3
ROG STRIX IMPACT II WIRELESS

To update to the latest version of Armoury Crate, reboot and the update will run in the background automatically (do not open Armoury Crate for 10-15 minutes).

Before reporting issues, please make sure you have the latest software and firmware.
Be clear about the key issue. Mark/edit posts which are no longer relevant, tracking multiple posts in several pages not only takes time but the issue becomes unclear.

Include the following info:
1. PC / Laptop
2. Aura Sync products
3. 3rd-party peripheral, audio, or lighting software
4. Wired / wireless connection
5. Reinstalled Windows?
6. Windows version & build
7. Previous version of firmware or software that worked as expected
8. Clear description of your issue
9. Any screenshots of the issue
10. Use our new log collection function: Settings=>About=>App diagnostics

Log Collection Tool - Instructions
First, check the Record log box


Agree to the disclaimer


Replicate the issue you are having

Click on the Generate log data button

Save the log file to a location of your choice.

Stop the recording


Even though the log file is encrypted, share the log file with me by PM (provide link to file in cloud).

[Hamrdeye]

Mark_Baxt wrote:
Have you tried reinstalling????

Its a fresh install. So is it so buggy I have to reinstall after a first ever fresh install on a fresh Win10 install? if that is the case what a crap piece of software.

[cekeu]

The display options chosen for hardware monitoring with Armoury Crate in the motherboard Oled screen are not retained. I can no longer customize hardware monitoring (He rows and is incapable)
......................................................................................
ROG-RAMPAGE-VI-EXTREME-ENCORE BIOS 0702
WINDOWS 10 PRO 2004 Version 19041.450
......................................................................................
Item Version
---- -------
Armoury Crate UWP App 3.0.4.0
ROG Live Service 1.1.2.0
AURA Service (Lighting Service) 3.04.15
Armoury Crate lite service 3.0.4
ASUS AIOFan HAL 1.1.11
ASUS AURA Extension Card HAL 1.0.23
ASUS AURA Motherboard HAL 1.0.66
AacVGA 0.0.2.6
KingstonDram 1.0.26
AURA DRAM Component 1.0.48
ENE RGB HAL 1.1.23.0
Patriot Viper DRAM RGB 1.0.8.2
Patriot Viper M2 SSD RGB 1.0.5.1

[Wilkin5on]

I'm on a fresh install (this time because I installed a new SSD) and shutdown effects are still not working. Lightning Service uses up to 8% of CPU and considering my current CPU that's a lot.

1. PC / Laptop:
PC: ROG STRIX Z390-E GAMING mobo


2. Aura Sync products:
ROG STRIX Z390-E GAMING BIOS Ver. 1602 (most recent one)


3. 3rd-party peripheral, audio, or lighting software:


G.Skill Trident Z RGB 3200 (two sticks, no software installed)
Phanteks LED Strip (non digital one)
Corsair H115 AIO (Corsair iCUe is installed with plugins disabled)


4. Wired / wireless connection:
Wireless (using mobo)


5. Reinstalled Windows?:
Fresh Install


6. Windows version & build:
Version 2004 OS Build 19041.450


7. Previous version of firmware or software that worked as expected:
n/a (fresh install)


8. Clear description of your issue:


Shutdown effects are not working. I tried different setting in the Shutdown Effects page and after shutting down and turning the PC again, the PC starts rainbow color cycling again

Also Lightning Service is using up to 8% of my Core i7 9700K according to Task Manager


9. Any screenshots of the issue:

n/a

Item Version
---- -------
Armoury Crate UWP App 3.0.4.0
ROG Live Service 1.1.2.0
AURA Service (Lighting Service) 3.04.15
Armoury Crate lite service 3.0.4
ASUS AIOFan HAL 1.1.11
ASUS AURA Extension Card HAL 1.0.23
ASUS AURA Motherboard HAL 1.0.66
AacVGA 0.0.2.6
KingstonDram 1.0.26
AURA DRAM Component 1.0.48
ENE RGB HAL 1.1.23.0
Patriot Viper DRAM RGB 1.0.8.2
Patriot Viper M2 SSD RGB 1.0.5.1



Will send log via PM

[dragonthc]

1. PC / Laptop
LAPTOP TUF506IV-AS76

2. Aura Sync products
none

3. 3rd-party peripheral, audio, or lighting software
none

4. Wired / wireless connection
both

5. Reinstalled Windows?
irelevant

6. Windows version & build
W10 1909 build 18363.1016

7. Previous version of firmware or software that worked as expected
Tuf A15 BIOS 308 worked as expected

8. Clear description of your issue
TUF A15 BIOS 309 does not allow AC to show CPU temperature or Voltages.

9. Any screenshots of the issue
Imgur link

10. Use our new log collection function: Settings=>About=>App diagnostics
Did that, it's literally in chinese.

[spstekno]

I also have the same problems
1. Armory Crate Crashes when accessing the mother board: ASUS ROG Z490-A Gaming (brand new)
2. Cant change Shutdown lights
3. For some reason the Ausus Logo on the mother board does not light up (only the STRIX text), I have another X570 motherboard and both light up
Please fix this, or have an alternative
Faulting application name: ArmouryCrate.exe, version: 0.0.0.0, time stamp: 0x5f0438a8
Faulting module name: KERNELBASE.dll, version: 10.0.19041.423, time stamp: 0xed02c0bc
Exception code: 0xc000027b
Fault offset: 0x000000000010b3cc
Faulting process id: 0x4b88
Faulting application start time: 0x01d67c7fce500aad
Faulting application path: C:\Program Files\WindowsApps\B9ECED6F.ArmouryCrate_3.0.4.0_x64__qmba6cd70vzyy\ArmouryCrate.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 17d62254-5c54-404f-8e07-f956fab05d7d
Faulting package full name: B9ECED6F.ArmouryCrate_3.0.4.0_x64__qmba6cd70vzyy
Faulting package-relative application ID: App

[cekeu]

cekeu wrote:
The display options chosen for hardware monitoring with Armoury Crate in the motherboard Oled screen are not retained. I can no longer customize hardware monitoring (He rows and is incapable)
......................................................................................
ROG-RAMPAGE-VI-EXTREME-ENCORE BIOS 0702
WINDOWS 10 PRO 2004 Version 19041.450
......................................................................................
Item Version
---- -------
Armoury Crate UWP App 3.0.4.0
ROG Live Service 1.1.2.0
AURA Service (Lighting Service) 3.04.15
Armoury Crate lite service 3.0.4
ASUS AIOFan HAL 1.1.11
ASUS AURA Extension Card HAL 1.0.23
ASUS AURA Motherboard HAL 1.0.66
AacVGA 0.0.2.6
KingstonDram 1.0.26
AURA DRAM Component 1.0.48
ENE RGB HAL 1.1.23.0
Patriot Viper DRAM RGB 1.0.8.2
Patriot Viper M2 SSD RGB 1.0.5.1

........................................................................
This version generates a lot of lag in windows explorer and also in internet browsers. I uninstalled Armourycrate according to the Asus FAQ and my navigation in Windows Explorer and Internet Explorer is smooth now. So I installed Aura sync utility 1.07.79 and it's all good and I even have more options to manage the different areas of the motherboard, I regret that there is no upgrade for Livedash for new motherboards. I dare not have asus / rog keyboards and mice because of Armourycrate. for that I stay with Corsair.

[Solid42]

1. PC
2. Asus Zenith Extreme , Gskill Tridentz , ROG claymore , ROG gladius 2
3. No
4. Wired
5. No
6. Windows 10 pro build : 19041.450
7. all of the previous versions worked fine

8. After an Armoury Crate update one out of my 4 ram dimms is stuck on rainbow mode (default?) and is not recognizable from the software. after moving arround dimms to slots its always the same slot that remains bugged. tried several other things to no avail.

9. not needed

10. https://gofile.io/d/ZUgctg

[RULVFF]

Include the following info:
1. PC
2. Asus Zenith II Extreme , 8 x G.Skill Trident Z Royal Silver, 2x Strix Cars
3. Razer synapse 3.5.831.82315 (Razer Basilisk Ultima + Dock)/ Corsair Link V49.9.3 (to manage/monitor AXi Power Supply)
4. wireless connection
5. No
6. Windows 10 Pro 2004 Build: 19041.450
7. All worked fine before AC update

8.
After an Armoury Crate update, 2 out of my 8 RAM Slots are stuck on G.skill Rainbow default mode, had swapped 2 RAM Sticks, the problem stay the same location, on two slots close to Io shield, slots D2 and D1.
When the systems start it remains on a specific solid color, I need to open AC and go to page "AURA EFFECT" to the effect be applied, on a system start or reboot the problem occur the same.
I had uninstalled and installed AC with no results.

9. Not needed, external visualization
10. Log: https://gofile.io/d/VnGlA2


________________________________________________________________________
The help from from: MXAndresMX
Try this [url]https://rog.asus.com/forum/showthrea...ks-problem-RGB
will fix your problem.
_______________________________________________________________________
This work for me, 2 RAM Sticks get back to working.
Wait to see new updates packages not broke it again.

[player678]

Looking forward to the fix...

[player678]

player678 wrote:
Looking forward to the fix...

And in general, it cannot be controlled via armory crate in any way - even though it is in the devices, any change spins for a long time and either an error shows (attached) or simply nothing happens. Rebooting does not help.