Armoury crate v3.0.4.0 [report here if any issues]

[MasterC]

Release Notes:

New Log Collection function for App diagnosis
Update Center improvements
App launch improvements
Add WeChat ROG group code for China
New iCafe mode
Updated AURA Sync - Music effects
New AURA Sync effect - Adaptive Color effect
Lighting effect improvements
Bug fixes

Support for new peripherals:
TUF GAMING K3
ROG STRIX IMPACT II WIRELESS

To update to the latest version of Armoury Crate, reboot and the update will run in the background automatically (do not open Armoury Crate for 10-15 minutes).

Before reporting issues, please make sure you have the latest software and firmware.
Be clear about the key issue. Mark/edit posts which are no longer relevant, tracking multiple posts in several pages not only takes time but the issue becomes unclear.

Include the following info:
1. PC / Laptop
2. Aura Sync products
3. 3rd-party peripheral, audio, or lighting software
4. Wired / wireless connection
5. Reinstalled Windows?
6. Windows version & build
7. Previous version of firmware or software that worked as expected
8. Clear description of your issue
9. Any screenshots of the issue
10. Use our new log collection function: Settings=>About=>App diagnostics

Log Collection Tool - Instructions
First, check the Record log box


Agree to the disclaimer


Replicate the issue you are having

Click on the Generate log data button

Save the log file to a location of your choice.

Stop the recording


Even though the log file is encrypted, share the log file with me by PM (provide link to file in cloud).

[PerpetualCycle]

I want to point out the irony of this.

I have an Asus Hero XII motherboard , an Asus 2070 Super graphics card, an Asus addressable RGB LED strip, and g.skill RGB TridentZ RAM.

The only thing Armory Crate Aura detects is the RAM. (the MB is detected but it says it is unsupported)

geneo wrote:
Well I have uninstalled it for the time being so don't have all info. This is a Hero XII Z490 MB with an i7-1070k processor, Asus 2070 Super graphics card with Aura for the graphics card installed.

1. PC
2.
3. None
4. Wireless
5. No Way.
6. Running latest Windows 10 2004 19041.423
7. New MB d
8. I install AC from the web page. I do all of the updates, it downloads and installs the SDK for the Hero XII. The Hero soes not show up in devices (only my g,skill RAM does). However I can hover the mouse over devices and the Hero XII shows up. When I click on it it says the Motherboard is not supported. WTF, the SDK supporting the motherboard is installed !!! . So right now I have no control over the MB or the LED strip lighting. This is ridiculous.

[nbtc971]

Arokhantos wrote:
Can i get answers please.

Sorry about this being rude, but you aren't getting answers because you spam the forums and your tone is such that, I wouldn't want to respond to you either.

They are aware that Crate is broken. It won't be fixed overnight. And while I find it weird that I'm in the position of defending Asus for their software department, it will take time to sort things out.

[Arokhantos]

nbtc971 wrote:
Sorry about this being rude, but you aren't getting answers because you spam the forums and your tone is such that, I wouldn't want to respond to you either.

They are aware that Crate is broken. It won't be fixed overnight. And while I find it weird that I'm in the position of defending Asus for their software department, it will take time to sort things out.

I don't give a **** what you think this is about there broken state of armoury crate stop being an asus shill you piece of ****
We are here complaining that Asus is being really slow to fix their mess since day 1 they haven't done anything except pause update that leaves many with issues, some of us cant just do a clean install, and then you are complaining that i am spamming when they cant even give answers ? just **** off if you have nothing to complain about.

[LordSabathan]

Im just interested in the ERT or info about the quickfix with this auto alt and tab from CMD.IT really bother me since im playing competitive shooters and alt tab me in middle of the game.I can live with the other stuffs 🙂

[palopolij]

Yeah I agree. People can complain however they want. We spent our money on these products and they don't work as advertised. Support has been totally lackluster and disconnected and the only support person on this thread seems to just pick random posts to respond to. They actually wanted me to reinstall windows (which I did multiple times) and RMA my board (which I didn't do because they're idiots). Who's going to reimburse me the hours it took to reinstall windows and troubleshoot this? That was my time that I could have spent doing something else. I usually spend >10k on my personal builds each year. Check out jsp9000 on reddit to see some of them. The one thing they all have in common is an asus motherboard. But not anymore. I'll never buy another one.

[Snaptrap]

Pay a premium for faulty rush-job garbage. Yes sir, the software and hardware are faulty. Just slap some lights on it. We're going full Thermaltake.

Even the uninstallation processes for this software was in Chinese. That's how poorly this software was developed. Why release this if there's apparent issues? Has the general public become your test department so you can save on cost?

[Aeternitas]

1. PC --> Asus ROG B550-E Gaming

2. Aura Sync products --> B550-E Gaming and GTX 1060-OC

3. 3rd-party peripheral, audio, or lighting software --> Philips Hue (won't be detected in Armoury Crate at all)

4. Wired / wireless connection --> WIred

5. Reinstalled Windows? --> no way, it was a fresh installation a few weeks ago.

6. Windows version & build --> Windows 10 (2004)

7. Previous version of firmware or software that worked as expected --> not sure, because I cannot go back. But I am pretty shure, it was the version that came with the mainboard in the first place.

8. Clear description of your issue
Many issues:
- ArmouryCrateService is not starting, therefore, no AURA Sync
- Updates in Armoury Crate won't succeed, therefore no system information from the board
- Windows Store is showing, that Armoury Crate (Beta) is installed. Why can't I install a stable version?

I tried removing everything from ASUS (it's a pain in the ass, believe me...). Reinstalled everything following different approaches from the net (first thing of course from the ASUS FAQ, which seems to be out of date though)

9. Any screenshots of the issue





10. Use our new log collection function: Settings=>About=>App diagnostics
Log on the way via PM

11. Information in about tab: why are some items not detected as installed? they are definitely in the folder structure...
Item Version
---- -------
Armoury Crate UWP App 3.0.4.0
ROG Live Service Nicht installiert
AURA Service (Lighting Service) Nicht installiert
Armoury Crate service Nicht installiert

11. ArmouryCrate.InstallationInformation.exe
-----------
{07165460-3642-4590-A445-9950E61B4079} 1.0.0.6 HWComponetPlugin
{079B2A6C-DC82-42E3-94B6-9B36E683D464} 1.3.107.27 ASUS Update
{0E536061-3B55-4D45-BF58-0BDA261C94B0} 3.04.15 AURA Service
{1E2EA04B-FCA7-457E-B6F4-F33E1858E859} 0.0.11 AURA lighting effect add-on
{25A4F5AF-08D5-4899-9FC3-6F0FF6909A1E} 3.0.0.2 ArmouryCrate.AC_FDS
{2d87bfb6-c184-4a59-9bbe-3e20ce797631} 1.1.2.0 ROGLiveService
{3B9D1AB2-1F72-4B7D-BF93-B92627943D2B} 3.0.1.0 ArmouryCrate.FreeUpMemory
{3F4D685B-7F1E-4C86-9545-0506A5F5BF86} 2.5.0.0 ArmouryCrate.UserCenterMergeModule
{536F322A-FE7B-42D2-869F-8E6195C85A70} 3.0.3.0 ArmouryCrate.ScenarioProfile
{65565C62-0C9E-4B2F-A811-CBCC729CA1CA} 3.0.1.0 ArmouryCrate.UserExperienceImprovement
{6AD2878E-6F59-4F34-BEE4-3F5A994A006D} 3.0.4.1 ArmouryCrate.Aura
{8688A0D0-9F6E-43CB-BE68-5AD0101B8DCC} 3.0.4.0 ARMOURY CRATE
{9D21C470-1571-45D9-92B5-BC004008D672} 1.0.2.14 DeviceServicePlugin
{D4C7679C-C551-406A-8D60-889078A618B1} 3.0.4.0 ArmouryCrate.MainMergeModule
{E0111355-9DFB-4C3C-820E-E4F636F0A709} 3.0.3.0 ArmouryCrate.GameLibrary
{E43C9C38-7DBD-4F80-82E9-B71B5C9F762E} 1.0.6.0 MacroKeyPlugin
{EF3944FF-2501-4568-B15C-5701E726719E} 3.0.4 ARMOURY CRATE Lite Service

Edit: 07.08.2020
DOn't forget this guy here (another issue):

E7C8DA76-C9B9-4297-8681-DD878330AFE7.dll not found in system

[Re]

since last update my G. Skill Trident Z royal are gone from armoury crate ....

Item Version
---- -------
Armoury Crate UWP App 3.0.4.0
ROG Live Service 1.1.2.0
AURA Service (Lighting Service) 3.04.15
Armoury Crate lite service 3.0.4
ASUS AIOFan HAL 1.1.11
ASUS AURA Extension Card HAL 1.0.23
ASUS AURA Motherboard HAL 1.0.66
ASUS AURA Odd Component 1.0.8
ASUS Keyboard HAL 1.01.21
ASUS MB Peripheral Products 1.0.31
ASUS Mouse HAL 1.1.0.24
ASUS MousePad HAL 1.0.2.3
AacAudioHal 1.3.2.0
AacDispaly 1.1.25
AacVGA 0.0.2.6
CosairDram 1.0.13
KingstonDram 1.0.26
AURA DRAM Component 1.0.48
ENE RGB HAL 1.1.23.0
ENE_DRAM_RGB_AURA42 1.00.02
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.3.0
Patriot Viper M2 SSD RGB 1.0.5.1
Patriot Viper RGB 1.00.06

[Wolli]

Hi is there anyone who still haves the Problem that no device is detected or should this Problem be fixed.

I am asking because im currently not home and when i was home i got this faulty Update and i hope its been fixed when i come back in 3 Days. And I dont want to reinstall Windows.

[flyinion]

So I realized the Aura Creator profiles flashing on and off when applied turned out to be a user error in creating some test ones. So I have that working again, and managed to edit the layer and add the headers again and that fixed the headers going dark when applying one of my imported profiles (after removing and reinstalling Aura Creator and Armoury Crate).

However, in Armoury Crate going to the Devices tab and selecting my mobo, it still spins forever instead of bringing up the tabs to configure ARGB LED count, "calibrate" 12V RGB headers, or set the power off colors. The "Asus Aac_NBDT HAL" still has not updated to the newer version that the Asus rep showed a screenshot of as being the latest auto-updated services either.

I also noticed yesterday that none of the Asus stuff in the MS store shows up in the Store app now as downloaded/installed/etc. Armoury Crate, Aura Creator, Sonic Studio 3, or Sonic Radar. I can still for instance search for Aura Creator in the store though and it shows up and detects that it's installed there on the store listing.