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Armoury crate v3.0.4.0 [report here if any issues]

MasterC
Community Admin
Community Admin
Release Notes:

New Log Collection function for App diagnosis
Update Center improvements
App launch improvements
Add WeChat ROG group code for China
New iCafe mode
Updated AURA Sync - Music effects
New AURA Sync effect - Adaptive Color effect
Lighting effect improvements
Bug fixes


Support for new peripherals:
TUF GAMING K3
ROG STRIX IMPACT II WIRELESS

To update to the latest version of Armoury Crate, reboot and the update will run in the background automatically (do not open Armoury Crate for 10-15 minutes).

Before reporting issues, please make sure you have the latest software and firmware.
Be clear about the key issue. Mark/edit posts which are no longer relevant, tracking multiple posts in several pages not only takes time but the issue becomes unclear.

Include the following info:
1. PC / Laptop
2. Aura Sync products
3. 3rd-party peripheral, audio, or lighting software
4. Wired / wireless connection
5. Reinstalled Windows?
6. Windows version & build
7. Previous version of firmware or software that worked as expected
8. Clear description of your issue
9. Any screenshots of the issue
10. Use our new log collection function: Settings=>About=>App diagnostics

Log Collection Tool - Instructions
First, check the Record log box
85723

Agree to the disclaimer
85724

Replicate the issue you are having

Click on the Generate log data button

Save the log file to a location of your choice.

Stop the recording
85725

Even though the log file is encrypted, share the log file with me by PM (provide link to file in cloud).
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin
470 Views
257 REPLIES 257

If you can, take a screenshot of the CPU usage in Task Manager. Thanks.

USERMAC wrote:
Since Asus updated the Armory Crate the Aura lighting service is consuming more power.
It is now medium/high cpu usuage and my computer can not enter idle state because of this.
When I play games or run a benchmark the lighting service is consuming more than usual cpu power giving me a drop in performance
The only way around this problem is to not use the RGB and set it to DARK but you still have to stop the Lighting service I did not have this problem before Asus updated the software.

Motherboard that I am using is a maximus formula XII
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

Arokhantos
Level 10
I tryit waiting to it just would not update by it self and it was not possible to go into app and check for updates either.
ROG Strix X570-E Gaming/ Ryzen 9 5950x / 4x8 GB G.Skill Trident Z Neo F4-3600C16Q-32GTZN / Liquid Devil 7900 XTX / 2x samsung 980 PRO 2 TB / 2x samsung 860 evo 1 tb / 2x crucial mx500 2 TB / LG 38WN95C-W 3840x1600 144hz / 12 inch system info display

palopolij
Level 9
I'm still unable to control all 8 sticks of gskill RGB ram. AC only sees 6 so it looks ridiculous. Anyone else on the trx40 platform? I've reinstalled windows and even swapped my motherboard and memory but issue persists. There are others on Reddit who are reporting the same issue. Everything worked fine prior to the 7/15 update. Any chance you guys will fix this?

Arokhantos
Level 10
Some annoyance i have may ass well post feedback now, when pc starts up there 1 or 2 command prompt windows flashing by when armory crate first starts up during login which quite annoying, atleast have a proper splash screen or dont have those popup at all there is a trick to hide them but i do not wanna mess with anything anymore as buggy armoury crate is, plz do fix the issues first priority and create a uninstaller so this cant repeat anymore in future, and introduce a fallback option that auto sends feedback to asus that a user has rolled back to previous update due issues.
ROG Strix X570-E Gaming/ Ryzen 9 5950x / 4x8 GB G.Skill Trident Z Neo F4-3600C16Q-32GTZN / Liquid Devil 7900 XTX / 2x samsung 980 PRO 2 TB / 2x samsung 860 evo 1 tb / 2x crucial mx500 2 TB / LG 38WN95C-W 3840x1600 144hz / 12 inch system info display

1. PC
2. rog h370f, rtx 2070 rog, rog claymore core, rog chakram, rog delta, gskill trident z
3. nzxt cam
4. wired connection
5. yes
6. 1909 18363.959
7. don't remember
8. When I sync my claymore with other components (aurasync rainbow effect) and click esc the keyboard quit from sync. (At the startup the system don't remember the aura sync effect).
9. -
10. Use our new log collection function: Settings=>About=>App diagnostics https://www.mediafire.com/file/z0o63qifzssnq5v/Log_20200725.log/file

Item Version
---- -------
Armoury Crate UWP App 3.0.4.0
ROG Live Service 1.1.2.0
AURA Service (Lighting Service) 3.04.15
Armoury Crate lite service 3.0.4
ASUS AIOFan HAL 1.1.11
ASUS AURA Extension Card HAL 1.0.23
ASUS AURA Motherboard HAL 1.0.66
ASUS Keyboard HAL 1.01.21
ASUS Mouse HAL 1.1.0.23
AacAudioHal 1.3.11.0
AacVGA 0.0.2.6
KingstonDram 1.0.26
AURA DRAM Component 1.0.48
ENE RGB HAL 1.1.23.0
ENE_EHD_M2_HAL 1.0.5.0
Patriot Viper DRAM RGB 1.0.8.2
Patriot Viper M2 SSD RGB 1.0.5.1

SStArlord_97 wrote:

8. When I sync my claymore with other components (aurasync rainbow effect) and click esc the keyboard quit from sync. (At the startup the system don't remember the aura sync effect).

My Claymore was also doing this, I did a clean install of windows 10 and Crate and it appeared to be fixed.

*UPDATE*

1. PC / Laptop
Console PC - ASUS GR8 II
2. Aura Sync products
ASUS GR8 II Console PC, ASUS Claymore Core Keyboard, ASUS Gladius II Mouse, ASUS Aura Terminal, ASUS ROG Strix Arion M.2 NVMe SSD Enclosure, ASUS FX HDD 2TB(EHD-A2T)
3. 3rd-party peripheral, audio, or lighting software
Corsair Wireless Void Elite Headset (iCue Software not installed)
4. Wired / wireless connection
Wired/LAN
5. Reinstalled Windows?
Yes 24hrs ago.
6. Windows version & build
Microsoft Windows 10 Home 10.0.18363 Build 18363
7. Previous version of firmware or software that worked as expected
Previous to 2.7.13.0
8. Clear description of your issue
I did a clean install of Windows 10 and all programs, Crate and Aura worked good for almost exactly 24hours. Aura has now become 100% non responsive, I can't get it to work on reboots, cold boot, reapplying settings, or anything. It just refuses to work at all. It no longer detects any hardware in the Sync section of app.

And If I try to get the lights on my mouse and keyboard working with Amoury II it says Un-Sync devices, but I can't because they don't show in the Aura Sync page. And under the device pages of Crate it errors and says it can not unsync.
9. Any screenshots of the issue
No longer detects devices 24hrs after fresh windows 10 install.
85741
And can not un-sync keyboard or mouse to use in Armoury II
85742
10. Use our new log collection function: Settings=>About=>App diagnostics
This is all I have
Item Version
---- -------
Armoury Crate UWP App 3.0.4.0
ROG Live Service 1.1.2.0
AURA Service (Lighting Service) 3.04.15
Armoury Crate lite service 3.0.4
ASUS AIOFan HAL 1.1.11
ASUS AURA Extension Card HAL 1.0.23
ASUS AURA Motherboard HAL 1.0.66
ASUS AURA Odd Component 1.0.9.0
ASUS Keyboard HAL 1.01.21
ASUS MB Peripheral Products 1.0.34
ASUS Mouse HAL 1.1.0.17
ASUS MousePad HAL 1.0.1.2
AacAudioHal 1.02.12
AacDispaly 1.1.25
AacVGA 0.0.2.6
CosairDram 1.0.13
KingstonDram 1.0.26
AURA DRAM Component 1.0.48
ENE RGB HAL 1.1.23.0
ENE_DRAM_RGB_AURA42 1.00.02
ENE_EHD_M2_HAL 1.00.02
ENE_ESD_ASM_HAL 1.0.9.5
GALAX GAMER RGB 1.00.02
Patriot Viper M2 SSD RGB 1.0.5.1
Patriot Viper RGB 1.00.08

itz_zarz wrote:
My Claymore was also doing this, I did a clean install of windows 10 and Crate and it appeared to be fixed.

*UPDATE*

1. PC / Laptop
Console PC - ASUS GR8 II
2. Aura Sync products
ASUS GR8 II Console PC, ASUS Claymore Core Keyboard, ASUS Gladius II Mouse, ASUS Aura Terminal, ASUS ROG Strix Arion M.2 NVMe SSD Enclosure, ASUS FX HDD 2TB(EHD-A2T)
3. 3rd-party peripheral, audio, or lighting software
Corsair Wireless Void Elite Headset (iCue Software not installed)
4. Wired / wireless connection
Wired/LAN
5. Reinstalled Windows?
Yes 24hrs ago.
6. Windows version & build
Microsoft Windows 10 Home 10.0.18363 Build 18363
7. Previous version of firmware or software that worked as expected
Previous to 2.7.13.0
8. Clear description of your issue
I did a clean install of Windows 10 and all programs, Crate and Aura worked good for almost exactly 24hours. Aura has now become 100% non responsive, I can't get it to work on reboots, cold boot, reapplying settings, or anything. It just refuses to work at all. It no longer detects any hardware in the Sync section of app.

And If I try to get the lights on my mouse and keyboard working with Amoury II it says Un-Sync devices, but I can't because they don't show in the Aura Sync page. And under the device pages of Crate it errors and says it can not unsync.
9. Any screenshots of the issue
No longer detects devices 24hrs after fresh windows 10 install.
85741
And can not un-sync keyboard or mouse to use in Armoury II
85742
10. Use our new log collection function: Settings=>About=>App diagnostics
This is all I have
Item Version
---- -------
Armoury Crate UWP App 3.0.4.0
ROG Live Service 1.1.2.0
AURA Service (Lighting Service) 3.04.15
Armoury Crate lite service 3.0.4
ASUS AIOFan HAL 1.1.11
ASUS AURA Extension Card HAL 1.0.23
ASUS AURA Motherboard HAL 1.0.66
ASUS AURA Odd Component 1.0.9.0
ASUS Keyboard HAL 1.01.21
ASUS MB Peripheral Products 1.0.34
ASUS Mouse HAL 1.1.0.17
ASUS MousePad HAL 1.0.1.2
AacAudioHal 1.02.12
AacDispaly 1.1.25
AacVGA 0.0.2.6
CosairDram 1.0.13
KingstonDram 1.0.26
AURA DRAM Component 1.0.48
ENE RGB HAL 1.1.23.0
ENE_DRAM_RGB_AURA42 1.00.02
ENE_EHD_M2_HAL 1.00.02
ENE_ESD_ASM_HAL 1.0.9.5
GALAX GAMER RGB 1.00.02
Patriot Viper M2 SSD RGB 1.0.5.1
Patriot Viper RGB 1.00.08


really? i did it a week ago but with no results... tell me if worked for real then

*UPDATE*
I found a "fix" uninstall rog claymore in windows apps and don't update from the crate.
it's seems to be an issue of the last update.
With this "fix" you can't go to profile menu but i don't give a f**k ahahah

Mike101011
Level 7
1. PC
2. Asus Z370 Maximux X Hero (Wifi/AC), Asus Strix 2080ti, Asus Strix Flare, Asus ROG Chakram, Asus ROG Terminal, RGB Fan's that are plugged in via addressable LED's
3. Corsair ICue (Motherboard sync is disabled in ICue and I tried without running ICue in the background)
4. Wired
5. No, the program works
6. 1909
7. Don't know the update number, but the one right before this new update

8. The issue I have:
The previous music effect for Armoury looked really good and matched the sound properly, the only complaint I had with the older one was that I couldn't select an audio source so it only worked with my speakers and not my other audio devices. The new update allows you to do custom effects but none of the settings work properly and it doesn't look good no matter what sensitivity or decay rate I put. For example, when I play any song with the Water Fall or Audio Spectrum style, my PC doesn't even light up, it only does the effect on my Aura Terminal LED's. Changing the sensitivity doesn't make a difference. I am fine that you can make your own custom settings however I would highly recommend that the older settings get put back and this new one should be a "Custom" option.

Another minor issue I have that I might as well put in is that Aura sync occasionally doesn't start up properly and my LED's are just not on. I have to start the app and select an effect to get it working but its not too big of a deal because it doesn't happen all the time.
Please add back in the old music effects though, I loved jamming to some music and having my room change brightness depending on the beats!

1. PC
2. Asus Z370 Maximus X Formula , Asus Strix 1070ti oc, Asus Strix Scope, Asus ROG Galdius II wireless, Asus ROG ryujin,
3. Corsair ICue (Motherboard sync is disabled in ICue and I tried without running ICue in the background)
4. Wired
5. No, and I will not do that! Everything works perfectly on my workstation except for this ****ty Asus armoury crate
6. windows 10 pro version 2004, the last one.
7. I don't remember the right number but was the June 2020 version
8. I made another clean installation of armoury but nothing works, the motherboard (Maximus X formula) is not recognized and the following error appears: aE7C8DA76-C9B9-4297-8681-DD878330AFE7.dll not found in system:mad:
My Asus Cooler Rog ryujin,my keyboard (rog strix scope) and the mouse (Asus rog glaidius II wireless) are seen but I cannot customize them because when I select one of these devices appears an error message.:mad::mad::mad::mad::mad:

updateItem Version
---- -------
Armoury Crate UWP App 3.0.4.0
ROG Live Service 1.1.2.0
AURA Service (Lighting Service) 3.04.15
Armoury Crate lite service 3.0.4
ASUS AIOFan HAL 1.1.11
ASUS AURA Extension Card HAL 1.0.23
ASUS AURA Motherboard HAL 1.0.66
ASUS Keyboard HAL 1.01.21
ASUS MB Peripheral Products 1.0.29
ASUS Mouse HAL 1.1.0.17
ASUS MousePad HAL 1.0.1.1
AacAudioHal 1.2.2
AacDispaly 1.1.22
AacVGA 0.0.2.6
CosairDram 1.0.11
KingstonDram 1.0.26
AURA DRAM Component 1.0.48
ENE RGB HAL 1.1.23.0
ENE_EHD_M2_HAL 1.0.5.0
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.3.0
Patriot Viper DRAM RGB 1.0.8.2
Patriot Viper M2 SSD RGB 1.0.5.1

http://www.mediafire.com/file/i7o367uxhzaivhq/Log_20200725.log/file

TheEternaL
Level 9
1. PC / Laptop:
PC.
2. Aura Sync products:
ROG Rampage V Edition 10, ROG Strix GTX 1080 Ti, ROG Terminal, ROG Strix Flare, ROG Gladius II Origin, ROG Delta.
3. 3rd-party peripheral, audio, or lighting software:
None.
4. Wired / wireless connection:
Wired Ethernet.
5. Reinstalled Windows?:
Yes.
6. Windows version & build:
Version 2004 OS Build 19041.388.
7. Previous version of firmware or software that worked as expected:
Always worked as it should not (ASUS AURA 1.06.17 work fine).
8. Clear description of your issue:
When will there be a GPU and Terminal patch? When a GPU or Terminal is connected to synchronization, effects start to lag. The problem is that no matter what effect I set it goes like a lag, it doesn’t flow smoothly as it should. visible on the video. This works on all effects like that. But I noticed that after 10-12 hours of continuous operation, it starts to work smoothly as it should be until the reboot and then again with a delay. A very rare occurrence.
9. Any screenshots of the issue:
And so on all devices during synchronization.
1. https://youtu.be/Owc6LaC-fIM
2. https://youtu.be/Nbq10pMxR6M (Sync / No Sync)
10. Use our new log collection function:
Settings=>About=>App diagnostics

Item Version
---- -------
Armoury Crate UWP App 3.0.4.0
ROG Live Service 1.1.2.0
AURA Service (Lighting Service) 3.04.15
Armoury Crate lite service 3.0.4
ASUS AIOFan HAL 1.1.11
ASUS AURA Extension Card HAL 1.0.23
ASUS AURA Motherboard HAL 1.0.66
ASUS Keyboard HAL 1.01.21
ASUS MB Peripheral Products 1.0.34
ASUS Mouse HAL 1.1.0.17
AacAudioHal 1.3.11.0
AacVGA 0.0.2.6
KingstonDram 1.0.26
AURA DRAM Component 1.0.48
ENE RGB HAL 1.1.23.0
ENE_EHD_M2_HAL 1.0.5.0