05-20-2020 09:42 PM - last edited on 03-05-2024 07:50 PM by ROGBot
05-21-2020 04:50 PM
05-21-2020 10:20 PM
MadaDETuge wrote:
Before reporting issues, please make sure you have the latest software and firmware, then provide as much info as possible to help us understand your setup.
Include the following info:
1. PC / Laptop: PC
2. Aura Sync products: ROG Strix 2070, ROG Strix Flare, Memory, ROG Strix Magnux, ROG Theta, ROG Aura Terminal, ROG Ryujin
3. 3rd-party peripheral, audio, or lighting software: None
4. Wired / wireless connection: Wired Ethernet
5. Reinstalled Windows?: nope
6. Windows version & build: Version1909 OS Build 18363.836
7. Previous version of firmware or software that worked as expected
8. Clarify your issue as clearly as possible.
Unable to manage any of the product under the Device Table
For rog theta: We are sorry. There;s an error with the device page. The application is going to reload the device page now.
For ROG Rujin: XML format error. Please restart your system. (Status:404 GetCapability)
For Rog Flares: We are sorry. There;s an error with the device page. The application is going to reload the device page now.
9. Any screenshots of the issue
10. Copy and paste your system info from Settings=>About=>App diagnostics=>Check
Item Version
---- -------
Armoury Crate UWP App 2.7.8.0
ROG Live Service 1.0.28.0
AURA Service (Lighting Service) 3.04.02
Armoury Crate lite service 2.7.10
ASUS AIOFan HAL 1.1.8
ASUS AURA Extension Card HAL 1.0.22
ASUS AURA Motherboard HAL 1.0.58
ASUS Aac_NBDT HAL 2.2.12.0
ASUS Keyboard HAL 1.01.20
ASUS MB Peripheral Products 1.0.33
ASUS MousePad HAL 1.0.1.2
AacAudioHal 1.3.8.0
AacVGA 0.0.2.6
CosairDram 1.0.13
KingstonDram 1.0.24
AURA DRAM Component 1.0.37
ENE RGB HAL 1.0.17.0
ENE_DRAM_RGB_AURA42 1.00.02
ENE_EHD_ASM_HAL 1.00.05
ENE_EHD_M2_HAL 1.00.02
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.3.0
Patriot Viper M2 SSD RGB 1.00.05
Patriot Viper RGB 1.00.08
05-22-2020 11:08 AM
TheEternaL wrote:
What is your update in the program?
Go to Settings=>Update Center and update sofware.
05-22-2020 11:54 AM
05-22-2020 12:07 PM
Razer68 wrote:
Hi there! Everyone I am reading your messages! Strange that no one points out that the new update of the Armoury Crate is in Chinese, half in English do not understand how it goes together!?
Or the Asus is a need to develop their language.
05-22-2020 12:34 PM
05-23-2020 01:31 AM
Razer68 wrote:
05-23-2020 01:46 AM
vashish27 wrote:
So just a small doubt, I cannot see "tools" tab in the armoury crate as you all. Is armoury crate different for different models of Laptops / desktops?
05-23-2020 01:53 AM
Razer68 wrote:
Could be that it's different from one computer to another.
05-23-2020 11:31 AM
vashish27 wrote:
Maybe, thanks for the reply.
The rest of the interface seems exactly same though except the missing tools tab.